3AquaMAX G390SS

AquaMAX G390SS

3AquaMAX G390SS
2.7

50 reviews

PositivevsNegative
38% · 1929 · 58%

Smells of GasYes · No
Build Quality
3.4
Value for Money
3.0
Cleaning & Maintenance
3.6
Noise Level
4.4
Temperature Consistency
3.4
Heating Speed
3.7
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Reviews

50 reviews
Cold shower
Cold showerGreater Melbourne (Metropolitan), VIC
 

Pilot light goes out all the time

The pilot light goes out regularly on our Aquamax G390SS. Sometimes we can relight it but have had to call a plumber a number of times. This started happening in the first few months we had it but has become more frequent, sometimes twice in the same day. Having a shower go cold while you’re in it is no fun (especially if your long hair is full of shampoo!) Our plumber diagnosed that we need a new Gas controller and Thermocouple which shouldn’t be necessary in a unit less than 5 years old such as ours.
This has cost us nearly $1200 in parts and labour!
NOT HAPPY Show details
Overall
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
MPM
MPMMelbourne9 posts
 
Functionality
Temperature Consistency
Heating Speed
Adrian Carter
Adrian CarterGreater Melbourne (Metropolitan), VIC8 posts
 

Support - nonexistent

Unit is 9 years old. Replaced a component in year 6. Now it has lost its ability to heat water (its sole purpose in life). Ring support they want 217 dollars just to come on site. The problem I have is that i do not know how much force to twist the external A control which is at 3 (I want to set it to 4.) They (AquaMax) want to charge 217 dollars just to turn up, then charge me more just to turn that screw when they arrive on site. I can tell them this. If I have to replace this unit either now or in the future, AquaMax will NEVER be in my options to buy. Show details
Overall
Build Quality
Value for Money
Noise Level
Functionality
Jackson
JacksonMelbourne8 posts
 

Pilot light goes out

I bought an Aquamax G390 SS in Nov 2018 . The pilot light goes out everyday.
I have to restart the pilot every morning, how good it is !!
No one expects to spent $2000+ for a hot water system last only few years !!
Never buy Aquamax again. Show details
Overall
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
Hmd
HmdGreater Melbourne (Outer), VIC
 

pilot light keeps going out

installed march 2021. pilot light easy to relight but I shouldn't have to do it so often! Previous unit was a vulcan that never missed a best i over 20 years. This unit has been a disappointing replacement Show details
Noise Level
Consumer hound-dog
Consumer hound-dogSYDNEY20 posts
 

Hasn't missed a beat in 2 years

I bought an Aquamax 390SS in Feb 2020 from Parramatta Hot Water. In 2 years it hasn't missed a beat. The supply & installation was prompt & the price $1720 (inc Duo vale & tempering valve) was the best I could find at the time. Show details
Peter R
Peter RGreater Melbourne (Inner), VIC10 posts
  Verified

They do not know what SERVICE means

Called to book a HWS service after no response from their webform which I completed a fortnight ago. Their prepaid fee at time of booking is for $200 even though callout is only $148. No scheduling available other than a day (no morning / afternoon, two hour slot etc.. Will not go near this firm again.
Lachlan M.
Lachlan M.Greater Melbourne (Outer), VIC
 

Very efficient and plenty of hot water

Replaced a 25 year old rinnai unit with the aquamax 390SS and it made noticeable savings on my gas bill and the hot water seems to last longer than the previous tank. We use more hot water and it costs less to run. The pilot light went out once, and it was easy to relight.
The unit has been installed for 12 months and have had no issues.
Our family has adults and 2 small kids and we don’t run out of hot water anymore.  Show details
David
DavidGreater Melbourne (Metropolitan), VIC7 posts
 

Fantastic

Fantastic system, I've had the unit for almost 10 years and l just replaced the thermostat & thermocouple. Very easy for a plumber to replace. Having a stainless steel tank this unit should last over 20 years. Show details
Geoff
GeoffMetropolitan Adelaide, SA13 posts
  Verified
Overall
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
Functionality
daz
daz66 posts
 

not bad system

had this now 10 years start to play up yesterday had 4 service done over last year and year before and even new parts done what can i say 10 years not bad unit had bosch 26e natural gas before was the best u control the temputure u self with a control but that go on when hot water in use so u save money but this unit bulky ok wouldnt give a 5 star as always seem to do something to it and plumbers charge like fish would i buy again answer is no Show details
Build Quality
Value for Money
Cleaning & Maintenance
Noise Level
noproblem2big
noproblem2big2 posts
 

THE BEST HWS

I have my Aquamax since 1990 and never missed a beat that is twice as long as most HWS and still working now but smelling some unburnt gas, so now getting another Aquamax Show details
Functionality
Temperature Consistency
Heating Speed
Robert
Robert
 

Had since 1998just stop working never run out of hot water thanks heaps

Come out very hot so use on low setting save heaps of gas all ways had hot water just keep going and going out side unit didn't get much rust and could be happier with it lasted more then the normal 10 years and save me money thanks so much

 Show details

NikkiBikkie
NikkiBikkieMelbourne8 posts
  Verified

We made a good choice with this one!

Our gravity fed unit went to heaven and this was a quick not researched at all purchase, but I think it wasn’t a bad choice! The tank is quite big and only run out if we do 4 consecutive decent time length showers (think 10 mins each, the kids sometimes more?!) we have had it for 6 years now and had to replace the overflow valve twice now which isn’t great at about $150 a time (luckily our plumber is a neighbour and skips the call out fee!) but aside from that it’s been great, a bit of a set and forget, if the overflow valve would just behave then I would’ve given it 5 stars.

 Show details

MUSRI
MUSRI
  Verified

Questions & Answers

FMH
FMH

Our Aquamax 390ss was working well until 2 days ago when there was no hot water in the evening. Following morning we had hot water and the same happened yesterday. The heater dial is on 5 but recently we noticed that the water is not as hot as it was before. Any suggestions or reasons?

Adrian Carter
Adrian Carter  
FMH
FMH  

Thanks for the advise Adrian. I'll steer clear of Aqua Max

Max M.
Max M.

So many people are complaining about the water not being hot enough in the Aquamax 390SS, even though they turn it up to number 5? Is it a bad product?

Adrian Carter
Adrian Carter  
Julie C.
Julie C.

I had an aquamax G390ss installed about 6 or 7 hrs ago. The plumber said I would have hot water in an hour. Still cold now.

Jackson
Jackson  

Check your main gas switch is turned on.
Check the polit light is lit up.
Turn the control knob to "4".
Check the Aquamax water inlet valve is on position.
hope it helps. Good luck

Adrian Carter
Adrian Carter  
Julie C.
Julie C.  

I have the plumber coming soon that installed it. He said something about factory presetting at 50 and this unit may not be equipped with that. He said it's an easy fix but thankyou for your replies

See all AquaMAX G390SS questions

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