They do not know what SERVICE means
Called to book a HWS service after no response from their webform which I completed a fortnight ago. Their prepaid fee at time of booking is for $200 even though callout is only $148. No scheduling available other than a day (no morning / afternoon, two hour slot etc.. Will not go near this firm again.
Very efficient and plenty of hot water
Replaced a 25 year old rinnai unit with the aquamax 390SS and it made noticeable savings on my gas bill and the hot water seems to last longer than the previous tank. We use more hot water and it costs less to run. The pilot light went out once, and it was easy to relight.
The unit has been installed for 12 months and have had no issues.
Our family has adults and 2 small kids and we don’t run out of hot water anymore.
Purchased in December 2019.
Fantastic system, I've had the unit for almost 10 years and l just replaced the thermostat & thermocouple. Very easy for a plumber to replace. Having a stainless steel tank this unit should last over 20 years.
Purchased in January 2012.
Aquamax gs270ss very poor product
Purchased this in late 2011. Had no problems until 2017 when the pilot light started to fail. We would follow the stated procedure to light it again but would need sometimes up to 5 attempts before it would light. A few weeks/months, the same procedure again. We did this for about 2 years on and off before we called Rheem and they sent a tech out. He replaced/serviced a few parts and told us that the thermocouple was loose but he was not sure if that was the problem, so did not replace it. He stated that if we continued to have trouble, to ring...again and there would be no call out fee. Well within 6 months or so, no pilot light again. We contacted Rheem and they said that they would send out another tech but wanted payment up front - they wanted us to give them our credit card details over the phone with no indication of what amount would be charged, even after the tech had been. We asked would an invoice be issued by the tech on the day, as had happened previously, so that we would have some indication of the cost before it hit our credit card- did not receive a positive answer. They stated that the cost would be maybe around $350 but a maximum of $700 - I asked for that in writing on their letterhead. The service person stated that he had no authority to do that. $700?? Are they trying to convince us to buy a new unit? It seems to us that Rheem know that this is a problem unit and that the cost of repairs can be significant and in order to avoid any possible problems with people refusing to pay such high repair costs once incurred, they are demanding control of our credit cards up front. We will not give them any scope to charge our credit card in advance- we also believe that the repair costs will be ongoing. So we will throw this unit away and buy a new one, just not Rheem. We would warn anyone to avoid dealing with a company that shows this attitude to customer service, quite apart from the very poor product.
Purchased in August 2011 at through plumber for $1,710.00.
not bad system
had this now 10 years start to play up yesterday had 4 service done over last year and year before and even new parts done what can i say 10 years not bad unit had bosch 26e natural gas before was the best u control the temputure u self with a control but that go on when hot water in use so u save money but this unit bulky ok wouldnt give a 5 star as always seem to do something to it and plumbers charge like fish would i buy again answer is no
Purchased in January 2009 at InnerOrigin.
THE BEST HWS
I have my Aquamax since 1990 and never missed a beat that is twice as long as most HWS and still working now but smelling some unburnt gas, so now getting another Aquamax
Had since 1998just stop working never run out of hot water thanks heaps
Come out very hot so use on low setting save heaps of gas all ways had hot water just keep going and going out side unit didn't get much rust and could be happier with it lasted more then the normal 10 years and save me money thanks so much
We made a good choice with this one!
Our gravity fed unit went to heaven and this was a quick not researched at all purchase, but I think it wasn’t a bad choice! The tank is quite big and only run out if we do 4 consecutive decent time length showers (think 10 mins each, the kids sometimes more?!) we have had it for 6 years now and had to replace the overflow valve twice now which isn’t great at about $150 a time (luckily our plumber is a neighbour and skips the call out fee!) but aside from that it’s been great, a bit of a set and forget, if the overflow valve would just behave then I would’ve given it 5 stars.
Poor product quality. Poor service. Unable to contact any one responsible other than telephone opera
Gas Water heater model G270SS installed Dec 2016 and has started giving trouble from Feb 2018, just 1 year + 2 months. The flame goes off every 6 days and needed to re-ignite repeatedly. Sent an online request before Easter holidays, but no one responded. It required call from the installer and another call to the manufacturer. Requested to put my call through to the MD but was given the typical reason that he is in a meeting. It looks like I have to pay through my nose to fix. Hoping that the Technician will come 11-April-18 and waiting to s...ee how he handle this. Product has Watermark certification issued by SAI Global but appears they have faulty component. Certified to AS3498 and bearing SAIGlobal mark No-WMKA00200. Previously owned Rheem heater without any problem for 10years. Now a days Quality is down the drain. I am a pensioner and finding it a heavy burden to pay for additional running cost. I will not buy this Brand any more. Share
We bought this 11/2012 and was a replacement for a 250L off peak elec. the previous was a good brand but I will never go back.
I don’t know how long they are supposed to last but I will always replace with one of these systems.
We have it set on 2 and that’s more than enough for usZ we have reasonable showers, with the old style ‘use a lot of water’ heads. When it runs out after FULL use on those for about 7 mins full on it takes about three minutes to sort the next long shower. Of course not everyone uses water like we do.
Excellent solid product with good performance
We have the G290SS and haven't had any of the problems documented by others here. It's an excellent solid unit and so much better than the Bosch on-demand system it replaces. The controls are easy to use and while we don't have long showers, it hasn't run out as yet even when the washing machine is running too.
I have Installed 1'000s with very HAPPY customers!!
Fantastic system, all these issues with faulty thermostats & thermocouples can happen to any gas storage hot water unit. Having a stainless steel tank this should last over 20 years. People FORGET that these systems should be serviced at minimum once every 2 years to avoid half these issues people keep complaining about.
After 14 months major failures
Unit warranty not worth a crumpet. Pilot kept going out plumber replaces gas regulator twice and thermocouple at a cost of $350. The unit is only 16 months old. Buyer be ware very poor product quality to fail so quick. I took advice from plumber originally so he discounted the repair price, but should have gone with the Rinnai my original choice.
This hot water service konks out every month. Have to get plumber in to re-light. Should be replaced with a better HWS. Trouble from the first week I bought it. Feel cheated. My gas bill has gone up since I bought it. It is still under warranty but the plumber still says nothing.
Would you please tell me how to change my profile picture, I didn't choose it.
Choose another brand.
Had a couple minor issues over the years now just under 4 years old and gas controller is busted. Will cost $500+ to replace. Will be installing a new heater of a different brand, not worth the hassle or risk of it happening again in a couple of years. 12 month warranty on such critical and expensive parts isn't worth anything.
Questions & Answers
I have an AquaMAX G390SS (gas water heater). Even if I turn the dial up to 5, the water is still lukewarm.
The company Rheem called and said I need to provide my credit card and they will hold $198 for the checkup before make a trip to my house...
I just bought the heater for merely 2 years?...
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