Ariston OK897ELCAUS / OK897ELCXAUS Questions & Answers

Hi Rudi,

Please contact our Technical Support Department on 1300 762 219 who can identify what the F12 is and provide assistance with resolving the issue.

Regards,

Where is this Technical Support Department located you are referring to?

They are located in Melbourne, Victoria.

Hi Mark, For the wiring issue, it would be best to give Arisit NZ Technical Support a call on (09) 306 1020 to see if they can recommend a fix, or if they think a technician should come out to have a look. Cleaning the oven should be done with a damp cloth, no harsh chemicals. Regards

You need to contact Ariston's customer service, I found they were very slow to take action so I wish you better luck. Unfortunately they do not give you an explanation of error codes in the instructions supplied.

Hi Pauline, error F12 usually means there is a communication issue, whether there is no alignment with the main setting or the onboard setting is corrupted. - Unplug, wait for 2 minutes, plug back in again and test the appliance.

- Reprogram the Main PCB.

- Replace the Main PCB.

- Replace the Display PCB.

If you still have issues, please contact 1300 762 219 and request to speak to our Technical Department. Kind regards, Ariston Brand.

It doesn't sound like ur oven is working properly. I have mever used any of the other settings really but find it really effective and have never had any problems with condensation. I wld contact ariston and they will send someone out. I had an issue with some food on the inside of the glass door and repairman came out, cleaned the glass. No probs! Hope u get it sorted.

Hi Annie That doesn't sound normal. Some things have taken a little longer to cook than my old oven, but only by 5-10 minutes and not double the time. If I leave a dish in the oven (once it's turned off) it does cause condensation after a while. I don't know if this is normal or not, but I haven't called Ariston to find out yet. As for the chips, I would cook them on a high rack on the 3rd setting (which is oven, fan and top heating element) and it is preset to 210 degrees. I use this setting the most.

Give their customer service a call and discuss these problems. At the very least someone will come out and take a look at it. Good luck

Hi Annie thank you for your review, this sounds like you oven hasn't been installed properly, condensation shouldnt be in the oven. If your oven hasn't got enough ventilation it will condensate, please call our team with a copy of your reciept in your hand on 1300 762 219, so we can assit you, thank you, Ariston Brand.

Hi Annie, Have you talked to Ariston? We're having the exact same issue - from the time we bought it in Feb, noticed things were taking way longer to cook and it was only after buying an oven thermometer that we found it consistently would not reach the temperature the oven was set to. I'm not happy with this oven either.

Kim

I bought the oven from Harvey Norman and I had also purchased product care as I live on an Island. I want the oven replaced, but Harvey Norman are not honouring their product care now. saying that we have to wait 5 years for the ariston warranty to finish....then the product care takes over.

we feel we have been royally ripped off at the moment. I have an oven that does not work correctly. We are having an electrician look at it....but as he lives on the other end of the island, he doesn't know when he will get here to check it out.

We are having no joy really with Harvey Norman....no follow up. We live on kangaroo island and hn organised an electrician to look at the oven. That was before May 27th. NOW oven is not working...shuts off with error code f24???

I tried ringing Ariston but they weren't really helpful

Honestly, looking at another post here, I think there was a dud batch of ovens....and a few of us got them.

ARISTON, I have Harvey Norman product care....I really want my oven replaced. PLEASE

Having a look at other reviews with ovens purchased around January 2016 and from Harvey Norman...it appears a dud batch of ovens was sent. I am STILL waiting for my oven to be replaced....or even better a complete refund....I am so unhappy with this oven Ariston

yes I did get a lemon. oven stopped working completely displaying error message F24. Electrician finally arrived and confirmed that the oven was dead. needed a new board, new fan and new something else.

To whom it may concerns, thank you for your question, it sounds like fat has stuck to the elements, please double check this by looking up at the elements inside the oven. If your not sure please call our technical team on 1300762219, it is hard to say what it is as we are not looking at the oven directly. Kindest regards, Ariston.

The oven has since completely stopped working. I have contacted Harvey Norman, and they said they will contact Ariston to organize a tech to come out.

Hi Lkenyon I purchased mine almost 1 year ago and it didn't come with telescopic rails. I remember seeing a new/similar model that does, however, i'd already ordered mine. You can check the ariston website as they have all the details for each oven. Good luck

Thanks Bec89. Which model did you buy and how do you find the oven?

HI call our team on 1300 762 219 and we can help you to purchase these, Thank you, Ariston Team

Hi Stuart thanks for your question unfortunately this oven doesn't have any ability to change the display brightness. Apologies, kind regards, Ariston.

I use the fan with the top heating element for anything that needs a little browning, like roast chicken or lasagne. It wont burn/over-brown. I cook a whole organic chicken at 210 degrees (which is preset for this mode, but you can change it) for about 1 hr 15 mins on a middle rack. I hope this helps.

Hi thank you for your question, firstly its best to let the oven get to temperature before starting cooking, this will be set when you hear a beep and all the lines will light up under the temperature. What function are you using? Generally fan forced would be best for a roast chicken and this would also be good for a crumble, if you not sure have a play with your oven or refer to your manual. Additionally feel free to call us if you get stuck and need further assitance. Kind regards, Ariston Brand.

Hi thanks for your question, pls have a look online external link  Furthermore, the cataylic liners are on the side and the back on this particular oven. What happens is that these liners absorb and disintergrate the food particles that hit the oven wall, making it self cleaning or easy to clean. Thank you Arisit Team.

thanks