Arlo Essential Indoor 2K

Unacceptable Experience and Refund Issue – Harvey Norman Bondi I regret ever starting this purchase. I bought a camera at Harvey Norman and, shortly after the purchase, received an email stating that the product would be available for pickup… Read more

in-store within two weeks. After two weeks passed with no updates, I called the store—only to be told the item hadn’t arrived.

A month later, I followed up again, and no one could give me any useful update. I asked when the item would be available and said that if it wasn’t coming, I would prefer a refund.

Instead of a proper response, they immediately issued a gift card, without even discussing the refund option. After a lot of back and forth, they finally informed me that the product had been discontinued at the Bondi store, but was still available online.

Despite the delays, lack of communication, and overall terrible customer service, they ignored my refund request and used the discontinuation excuse to avoid resolving the issue properly.

This experience has been extremely disappointing. Harvey Norman’s customer service has been unprofessional and disrespectful, and I no longer trust this store. I absolutely do not recommend buying from Harvey Norman. The customer service is unreliable and the way they handle problems is unacceptable.