Asko DBI253IB.BS (Black Stainless Steel)

Don't bother with Asko, their quality is not what it seems – Don't waste your money on Asko, this brand is not what it seems to be quality wise for the amount of money you pay for Asko products. Below is my email to Asko regarding a faulty dishwasher: "Hi there, Hope you had a good weekend. Just touching base as the customer support service personnel suggested to get in touch via email. I originally… Read more

called about a month ago in regards to Asko Dishwasher DBI253IB odd noise during the cycle (more towards the start of the cycle)… possible something to do with water inlet. I have been meaning to contact much earlier (since my call about a month ago), but to be honest have been just so down about this situation that I have just been avoiding it.

I have noticed this odd noise around December 2021 while under warranty. However I actually didn’t think anything of the noise because at this stage the noise so faint, very short and at random wash cycles that I thought it was just normal operating sounds. Progressively this sound has started to get more noticeable (again at very slow pace which made it difficult to notice or actually worry about).

Until recent few months, the dishwasher makes a very distinct and loud noise. If I were to describe it, I would say like a very bad sound of a Trombone.

Firstly, I’m very disappointed that such a high quality brand, well know for it’s durability and quality of their products would start to break down after such a very short amount of time. I mean I have had cheap dishwasher in the past (and not a quality brand like Asko) which lasted over 12 years. I would have thought that spending $1899 on a quality product would mean at least 8 years of hassle free use. Luckily there was a promo ($200 off) at time of purchase which helps us save up for this big investment purchase.

Secondly, I wish I have called up about this strange noise when it first started to appear. My bad for not being persistent with this.

Thirdly, I don’t mean to sound rude, the customer support service personnel didn’t seem to be understanding about the situation and felt like they just wanted to end the call asap.

I hope someone reaches out and helps out in this situation so that my faith and image of this high quality brand is resurrected.

Many thanks in advance for your help."

AND THIS IS THE REPLY FROM ASKO SERVICE DEPARTMENT: "Thank you for contacting ASKO Australia customer support. According to the information that we have, your appliance is Out of Warranty. Kindly find the contact of the service agent in your area who you can contact directly. "

My thought to their email: Quite useless really... I am aware that it is out of warranty. My concern is that the dishwasher started breaking down while under warranty but I did not realise this until it was out of warranty.

REVIEW UPDATE ON 22/07/2023: To my surprise Asko customer care did send out a dishwasher technician (goodwill service as out of warranty) and fixed the issue at no cost. Two parts were changed, a lump and circulating pump. Both items costing around $350-$400 at no cost.

Am satisfied that Asko came through and fixed it. Just wondering why it happened as the technician said this was the first time he has had this issue.

I hope we will get many good years out of this unit.

Thank you Asko for your help.

Cleans very well – It's been a week and I've used it every single day. Satisfied so far. Pros: 1. Cleans superbly. I'm Indian, we do curries every day, the greasy, spice filled pots get cleaned perfectly. Glass, cutlery comes out sparkly. Never had to rinse prior. 2. Looks great, excellent build quality. Very quiet 3. Rinse aid container is massive. Was getting… Read more

annoyed with my previous dishwasher where I had to fill the rinse aid every week. This one looks like it's going to last a while 4. Claims that the fine filter will self clean prior to each wash,I would need to clean it manually only every three months. If so that is great, as my previous dish washer required me to clean the filter every week otherwise would start depositing residue. 5. Very spacious lower basket. Effortlessly takes in big plates and pots. Hasn't come close to touching the spray arms. 6. Three spray arms and two jets - they do a great job of cleaning 7. Cutlery drawer is very convenient. Frees up big space in the lower basket by not having to use the cutlery basket. It's height adjustable too, but I feel at the top position it's to close to the top spray arm. 8. Display and controls on front. I am not a fan of the minimalist designs where the display is hidden on top of the door. Not practical. 9. Delay start is very very useful. I load the dishwasher overnight, delay the start to 10 am in the morning so that I can use my solar power. Time indicator is great to have too.

Cons:

1. Dries fully in intensive cycle only. The normal cycle (it's called heavy) requires me to open the door to then allow it to fully dry. A little disappointed as the turbo fan was expected to fully dry it. Asko could have made the door open automatically to aid drying, like Miele. 2. The middle basket Cannot be height adjusted. There is so much space in the lower basket, and limited height in the middle basket due to the cutlery drawer, so would have been really useful to be able to lower the middle basket. At this price range it should be a default. 3. The dishwasher is great looking. But the plastic vent at the bottom, and the two Silver screws at the bottom could have been better hidden. They are not very visible, but stick out just enough to look out of place.

Disappointed – Recently bought the ASKO as a replacement for my AEG that while was still happily working after 22 years had to be replaced when couldn’t get replacement for a rusted out spring for the door. Unfortunately ASKO doesn’t live up to my expectation. A rinse is a must for eggs, avocado and porridge soiled dishes and cutlery otherwise they come our… Read more

caked on and have to be scraped off. So much for water efficiency. The first morning as the sun came through the window I noticed some shiny and grey bits protruding from under the door. Upon checking it out discovered that silvery screws were used to hold the door (for a black finish) and the tacky looking grey piece of plastic is part of a vent. For over 2K price I would’ve expected more attention to the finish. So, it doesn’t wash properly, the finish is questionable, but on the positive sight it is quiet, but then the old one wasn’t noisy either, so I haven’t gained much, only that I will buy a different make the next time around.