Asko DBI253IB.S (Stainless Steel)
VerifiedMPNs: DBI253IB.S.AU and DBI253IBS12 reviews
Expensive Dishwasher, Beware Failure of components & poor warranty – This is a high-end and expensive Asko dishwasher, but let down by a plastic inlet wheel that failed through no fault of use, no blockage, high quality water & good flow. Average use by us as consumers and we never moved since purchase. Asko Warranty team flicked us some repairers and didn't want to know about it failing after only 4 years of… Read more
average use. No way to bypass the electronic failure, so resigned to having to pay $500 for service. Wouldn't buy an Asko again, although it gives a decent clean when working so 1 Star for that.
DON"T BE FOOLED – I recently replaced my 13-year-old ASKO dishwasher with a new model, the old one was still working well, but the baskets were beginning to rust, and rather than pay the cost of replacement ($600.00) I decided to buy new. I was happy with the old dishwasher as it worked well for all those years, so I went to Harvey Norman and bought another… Read more
ASKO…little did I know that ASKO is no longer ASKO. The new ASKO is owned by Chinese Hisense brand, so in essence I paid almost $1700.00 for a dishwasher that is on par with a $350.00 dishwasher for quality and service. The new dishwasher has problems with draining the water too slowly and leaving small food particles behind (see photo) it had this from the first wash… when I contacted ASKO service I got a snarky one line email reply that I put large chunks of food in the dishwasher (I asked the tech to please point out the particle on the photo that was too big – he replied that they can send a tech out at my cost). These food particles gather on the bottom of the dishwasher and cause the washer to emit a foul smell, in addition when the dishwasher is filled for the new wash the water is filled with these particles (dirt). I gave my old ASKO to my son who is still using it with no problems, and I’m stuck with a dishwasher that requires me to pre-wash my dishes not fit for purpose… next stop Consumer Affairs... STAY AWAY from ASKO/Hisense
DIshwasher died after 8 months – Where do I start? Apart from the fact that the dishers are never dry, the inlet valve failed after 8 months. After contacting support I was told it would be covered by warranty. However, Asko warranty only covers service calls within 30kms of the service agent. As we are located in Reghional Victoria we have no service people willing to work for… Read more
Asko as they cant recover travel costs. So we have been unable to get our machine repaired. Nobody warned us that Asko dishwashers were for city residents only. Even our semi-regional Good Guys outlet failed to tell us about this issue.
Hi David. I am sorry to hear you have been experiencing an… Read more (+1 reply)
faulty dishwasher/extremely poor service – -Purchased Asko dishwasher, discovered our new dishwasher had a broken back leg and we were unable to install..... it happens. -First contact 22 sept 2022 sent email with explanation of fault and received detailed explanation on how to install....doesn't help when part is broken. Technician confirmed broken a couple of weeks later. - Over next… Read more
3 months I spoke (phone/email) to numerous Asko staff (managers/call centre...) attempting to get a fix or a new dishwasher. 'Dance' included part sent to wrong state, 3 weeks later part still there, no you can't have a new dishwasher as only a minor part broken, yes you can have replacement dishwasher, none available ( apparently there were almost 400) ..... - Not once did I receive an apology regarding their very poor service and had to continually follow up as they almost never got back to me. - Of the many people I spoke to, 3 staff did have good customer service skills, the Technician, [Name Removed] - Melbourne call centre and [Name Removed]-Contractor. - Replacement dishwasher was finally delivered 16 December 2022 and after 2 washes appears to work satisfactory. However, I will NEVER AGAIN PURCHASE an ASKO product as the experience was highly unsatisfactory.
Note: Asko has been sold and is no longer Scandinavian owned.
What a dud – We purchased an Asko d/w.; we were informed (incl. by retailer) that this was "the best on the market' (and the most expensive). Duds can occur and, it seems, we bought a dud. Third time we used it leaked water over the whole of the kitchen floor. However,after hours on the phone with Asko and the retailer, we finally arranged for the machine to… Read more
be removed and expected a refund. The refund has not happened yet. Asko's customer service is more like "customer no service" or "customer who gives a ...service'. Bought the machine on 22-07-22. Installed (by Asko contractor) on 27-07-22 became a dud on29-07-22 Machine (finally) re,moved on 29-08-22 Numerous phone calls and email transmissions to Asko for a refund but no response to any email transmission and phone calls returned. Eventually, after one hour on the phone, I was informed that the refund would come "this afternoon". No it didn't! Whilst service persons were effecint, the admin. staff was the opposite. In future, we don't care "how good" the product is, if it has Asko on it we will stay clear.
Better than what I expected – Replaced a top of the line Miele semi-integrated dishwasher after 10 years, was never happy with it, constant error beeping Noisy and always filling up with water in the bottom until the motherboard fried. Very impressed with the Asko super quiet Cleans and dries well, easy-to-use. Highly recommend purchased from The good Guys. Show details
Worst after sales service – The dishwasher stopped working and I have emailed many times to the service helpdesk. Sent email on Dec 6th 2020 , followed up again. They replied on 19th Jan 2022, with no information regarding the service. Requested them again for service and no reply until now. Show details
Expensive Yes, Value for money.... not even close – Purchased this unit after looking at a lot of different brands and was attracted to the internal layout as well as the comparison against other units. Turns out I missed several critical points that would have made all the difference. The power button requires you to open the door before turning the unit on or off if installed under a kitchen… Read more
bench, kind of like putting the key to start a car under the bonnet.
The most frustrating part of this machine is like others have stated, it cleans dishes occasionally, but that is more often than the number of times it makes it through a wash without erroring out for a variety of reasons including; not enough water in the sump, too much water in the sump, or misc error. The last wash took four resets to get the machine to run for more than 5 minutes continuously .
Very disappointed – This dishwasher is the worst I have ever had. We had heard such good reviews about it. It cleans okay but does not dry the dishes at all. Everything is dripping wet at the end of the cycle. We have tried different cycles, but same issue. I contacted Asko and they sent a technician home. He did nothing and just asked us to use rinse aid every time.… Read more
I contacted Asko again but they are not helping anymore and have asked me to contact a 3rd party service to get it fixed. So basically it is no more Asko's responsibility. I am very disappointed and would not recommend anyone to buy this dishwasher.
Fantastic Dishwasher – Purchasing the Asko was a life changer. Such a fantastic dishwasher that is easy to use and has sparkling dishes on its completion. The trade/installer who attended was prompt and very professional, friendly and experienced. He was very well groomed and had fantastic customer service, he even cracked a few jokes which is always nice. Great… Read more
warranty.
I would highly recommend the purchase of this dishwasher and dealing with Asko has been a dream.
Ours isn’t cleaning the dishes properly – On initial inspection it looks and sounds like a great machine. It’s hardware is robust and it’s very quiet but that’s where the good points end. It doesn't clean your dishes. Considering that's it’s only job we’re not impressed. For context we have tried every wash option. We are rinsers too. The only way it works is if you half fill it and put it on the heaviest wash cycle. Show details
Update: we returned the Asko and the staff were really friendly and easy to deal with. So can’t… Read more
So far so good – We've had this dishwasher for a month now and so far so good. We previously had a Bosch Serie 8 that died after 4 years. We had a few problems with the Bosch - ponding at the bottom that I'd have to scoop out and then clean the mesh filter, beeps really loudly when the cycle finishes (so not great in the middle of the night), writing on the… Read more
on/off and start button completely faded so friends couldn't figure out how to turn it on and then finally it lost all power and would have cost us over $800 to fix (main power boards failed). Bosch suggested rather than fixing it we get a new one under warranty. So we did. This time we got an ASKO and so far here are some of the things I like: Our large dinner plates fit in (didn't in the bosch) Quieter end of cycle beep 7 min Rinse and hold wash Cutlery tray up the top is narrower which means taller glasses and wine glasses can fit in the top drawer (could only fit wine glasses on the bottom drawer of the bosch) Child lock (bosch probably do this too ?) Does a pretty good job drying plastics (not perfect but a bit better than the bosch). 6 year warranty (I paid 200 to extend it by 4 years)
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Good morning Jerry. Thank you for your message. I am sorry… Read more (+1 reply)