AstralPool Halo Chlor 25
Verified4 reviews
Problem free Halo Chlor System – I have replaced my Chemigen D10 system with the Halo Chlor 25 system. I could not be happier. The pool has never looked so good. The system is so easy to use and I can view the state of my pool with the app on my mobile anywhere. I did have a small issue when I had a very heavy downpour which brought on an algae bloom. It took an extra day or two to stabilizer the chlorine level with addition of some liquid chlorine. I think the acid dosing is more precise and responsive. My system runs the filter pump, and separate pump for the infloor cleaning system and a heater.
Purchased in at Direct Pool Supplies.
Love my Astral Halo Mineral Chlorinator from Swimming Pool Kits Direct – I love my Astral Halo Mineral Chlorinator. it's been amazing and such a big improvement on my old salt one.
Purchased in .
Average – Purchase a new Halo Chlorinator, probes and variable speed pump, partly on the basis that there is an open API promised and the Bluetooth protocol was open - so it integrated with other services like HomeAssistant. Latest firmware version blocks all of this and now you have to use their app - which is cutting edge for 1995.
Purchased in for $4,000.
Disappointing service, product failed in 3 months – Brand new Halo system commissioned in October, dropped $5k on the full Halo setup with variable pump and probes. One of the probes has died 3 months in. Contacting Astral/Fluidra I was advised it takes 3 weeks to get a RESPONSE, let alone repair or replacement. Absolutely pathetic service and I regret going with a company that clearly don’t support their product.
UPDATE: Issue was rectified within 2 weeks after escalating. Customer service giving out incorrect information. Still disappointed that a product that should last years only lasted months.
Purchased in .
Hi Scott M, I'm sorry that one of our products has failed you so soon after installation and to top it off you have then been misinformed by one of our representatives in regards to the timeframe of repair or replacement. Rest assured that feedback will be provided to the whole customer service team about providing accurate information.
On a positive note I am glad we have been able to repair the issue quicker than expected. If you ever have any issue with your Halo system please don't hesitate to contact us on 1300 763 021 (Option 3) to speak with one of our customer service team.
Kind Regards, Darko Astralpool Australia
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Hi ColC Thank you so much for sharing your experience! We're thrilled to hear that you're enjoying the Halo Chlor 25 system and that it's keeping your pool in great shape. It's fantastic that the app feature makes monitoring your pool so easy. We appreciate your feedback on the system's performance, especially in handling the algae bloom after the heavy downpour.
Kind Regards Astralpool Australia