Ausclimate

Fantastic product but incredibly bad service. We have 4 of these units, one started leaking out the bottom. Tried messaging numerous times, they have removed any mention of phone contact numbers, eventually got a number from Instagram. On ringing they found all my website messages which they they said they had but hadn’t responded to. Basically told I had to get a repairer to look at machine and they were the only ones who could unscrew the back to see what the problem was. They wouldn’t give me the name of any repairers. They also then mentioned that they don’t have any stock of spare parts because these units don’t break (which this one has). The only parts they have are external parts. They then suggested if they are properly maintained they don’t break down. Seriously WTH! No idea

So from what I can figure there is no point in taking it to a repairer if it is out of warranty because they wouldn’t be able to fix it anyway!

So in summary, great product, crap service if it goes wrong so suggest don’t buy it direct. When we purchased originally it was obviously a great company who had pride in their product and who were extremely helpful. Now it has been scooped up by a large company and they pretty much couldn’t care less.

****DONT BUY FROM THIS COMPANY*** – ***DONT BUY FROM THIS COMPANY** I didnt think it was possible but Ausclimate hit the jerk trifecta. 1. The most horrific, rude, disrespectful customer service. 2. The most insanely inept [content removed]. 3. Selling underperforming air purifiers while claiming they sell the best on the market. 30 Dec: placed order for 3x WINIX ZERO+ 360 5-Stage Smart Air Purifier with PET Filter ($1350). Email and say I'll pay anything for express courier as I need them urgently for my health. [name removed] says it will arrive in 3 days.

7 Jan: day its meant to arrive. Instead get msg from Aus post saying its only just being packaged, hasn't even been sent yet! This company has no contact number so I had to email. It takes two days for them to reply to me, I can only assume its because the entire operation is a sheltered workshop. Luckily it gives me time to check its ranking on CHOICE and to my astonishment it absolute crap compared to even crappy brands likes Phillips and Breville. Despite their website stating that they offer "the most effective products for air purification." I ask for refund based on this.

9 Jan: Two days later I finally get a reply. No apology, no acknowledgement of how they have made incredibly misleading and false statements on their website. Just, " return it via courier once it arrives for a refund."

10 Jan: It arrives, courier returns it. I email ausclimate to let them know and to organise refund upon receiving. No reply.

22 Jan: 12 days later, still no reply, still no refund. I email AGAIN. No reply.

29 Jan: It has been over three weeks since I returned the items, still no bother of reply. No refund. Have to go to Fair Trading now just to get my $1300.

So, these guys "specialise" in only products that cool, heat, dehumidify or purify air. They only deal in air. Thats it, nothing else. So, you'd expect they'd be knowledgeable and selling the best products in this field? Especially when they claim that on their website for air purifiers. NOPE. Here is the email I sent them pointing out how atrociously UNDERPERFORMING their WINIX air purifier was based on research I had done and how they were deliberately misleading customers:

"I have just checked the CHOICE website as a paid subscriber and looked at the complete independent testing that was performed on the brand and model of air purifier I have purchased and am concerned at the results. I had read on your website that "Ausclimate's range offers the most effective and economical solution for moisture control and clean air in Australian and New Zealand homes". And that Winix is "the most complete air purifier on the market" and that the model that I purchased was "our most powerful smart air purifier". But of the testing done on this model it only purified 40% of VOCs and 68% of dust and 67% of smoke. Which is confusing and misleading when you state that this product "purifies 99.99% of indoor air quality". In fact, brands that don't even design and manufacture products exclusively for air purification scored higher, including Phillips, Breville and Electrolux.

More confusing is that your website states that the item "ensures that you breathe clean air whilst using the air purifier." However, with it only being able to remove 40% of VOC's including harmful formaldehyde, that is just not the case.

Lastly, you state that the model that I purchased was "our most powerful smart air purifier" yet, in the testing by CHOICE the Winix Zero+ Pro 5 stage scored higher than the more expensive ($200 more) model that I purchased.

I feel misled by your advertising of this product and the quality of your products in general. Your website states that you offer the most effective products for air purification but as shown this is just not the case. I would like to organise a return and refund of the three purifiers I purchase.

***DONT BUY FROM THIS COMPANY**