Z Grills Australia
- zgrills.com.au
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Reviews
Z Grill mini amazing
First time use today bloody great, chicken was amazing thanks
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10/10
I brought a 700E XL and a Mini. Both elite, high quality smokers and received amazing customer service. 100% would recommend
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Fantastic bit of kit!
Got to say that this pellet grill/smoker is great!
Easy to put together (didn't read instructions.... just watched Mick on YouTube). Very simple to use and loving the phone App and access to temps from anywhere. Large enough that I can easily smoke 9.4kgs of bacon and easy to clean.
My SmokeGen turned up a few days ago and I have already done cheese plus double smoked my sliced up bacon. The cover is easy to put on and take off, which is nice. Definitely recommend ZGrills for the product and service.
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Simply outstanding customer service, responsiveness and product quality
We recently purchased our ZGrills 700E wireless smoker. From our first interaction with queries prior to sale, right through seamless ordering & delivery process we were very satisfied.
Upon receipt of the unit we were impressed with the packing quality and the written and video instructions made the assembly really straight forward and enjoyable (coming from someone who normally hates that side of things).
The high quality of materials used in fabrication of the smoker is evident. Everything just works so easily and well.
The final thing
... Read morethat has really impressed us so far is that when we did encounter one relatively small problem (the zipper on the grill cover was faulty), Mick committed to shipping us a replacement the same day no questions asked. There are plenty of organisations out there that could take a leaf out of ZGrills book when it comes to build quality and customer service. We can't speak highly enough of our experience and will be recommending to our friends who are also in the market for a quality smoker at a reasonable price.Collected in partnership with Z Grills
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Perfect
Love the smoker we use it every weekend, good size !
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Simply amazing in many ways
We people say that Z Grills customer service is second to none this is understating it somewhat! I have never witnessed/experienced this level of support or advice from a company in my life! This is a fairly big statement but when you can get support throughout the weekend this backs my claim up. Outside that the Z Grill is an amazing piece of kit and whilst I haven't done any massive cooks as yet what I have done is amazing and the aroma's that waft around the house/yard in the hours prior to eating are simply stunning. My neighbours must hate me as they only get the smell and don't get to eat it (and I ain't sharing!!).
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Meat is all new again
Product is a great addition to lifestyle. Service and backup is fantastic. Cannot recommend highly enough.
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Great grill smoker.
Easy to use and reliable. I can achieve amazing results with very minimal input.
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Great service
Ordered my new Z Grills and it arrived promptly. Z Grills and Mick followed up with regular emails about the order tracking, assembly instructions, burn in process - even gave me some simple recipes to try with my first cooks. Now just need to find some time to cook with it!
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The Perfect Smoker
Perfect smoker, easy to use, easy maintenance.
Excellent customer service.
Highly recommend!
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Best investment
My brother's grandkids reckon that they had the best ever sausages.
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If you want an excellent smoker with amazing customer service, look no further!
From day one looking at the different smokers online, I couldn’t decide what I needed. I contacted ZGrills multiple times with many questions which were all answered in detail. I was also assisted with ordering everything.
Receiving my 700e-xl, and assembling the few parts required was a breeze. There are Facebook pages and YouTube videos on everything.
I upgraded my smokers control panel, though not without assistance from Michael. Grand final day, 3 hours before kick off and Michael is video calling me after I contacted the help line, to he
- +1
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This is just value for money
I’ve owned a well known opposition brand smoker/grills before and had issues with it, the customer service Zgrills has hit me with so far is beyond expectations, I don’t nonsense when it comes to these types of things as I feel good customer service is a thing of the past, but not with Zgrills, you actually get top notch backup and check ins. The Mini grill is the perfect small family option as I can cook every meal possible and it can run off a 500w inverter when I go camping, so no need for generators , just a battery.
GAME CHANGER!!
Taz!!
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Zgrill mini
Really happy with the Zgrill , I purchased the portable one and it works great . Its taken over from my webber i love it that much . Also Still Enough room inside. Easy enough carry around aswell .
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Best purchase I've ever made
Amazing quality and even better customer service. Price point cannot be beat.
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Questions & Answers
does the 7002B have a hopper clean function to get rid of pellets not used.
Thanks for the question Chris.
No we don't have a pellet dump, and if being honest, you really shouldn't need to be dumping them out often, if at all. Also most of the dumps on grills in the market drop pellets out of the back of the hopper all over the place so are not a very good experience. The reality is that you should never fill up the hopper, so at the end of each cook there shouldn't be too many pellets left, and they can remain in there for the next cook.
If you are not going to use the grill for a month or more, then vacuuming out the remaining pellets or simply running the grill until it is empty is all you need to do. Even with a pellet dump the grill would need to be run for about 15-20min to burn out the remaining pellets in the feed tube.
Some people believe that if chasing pellet varieties you need to dump the others out first, but this simply isn't required. Just add new pellets on top and give them a mix.
For more information please check out this article: zgrills.com.au/woodpellfaqs
Hi Thankyou for the response
With the z grill mini. Does the smoker work well for long cooks
Michael thanks for the question mate. Yes is does, as the hopper has enough pellets for up to 10+ hours of low temperature operation and can be topped up mid cook if required.
You can learn more about the Mini here: zgrills.com.au/mini-overview
I am looking into purchasing a Zgrills smoker and great to hear after sales service is excellent, as noted by so many reviewers, my question is why is so much after sales service required?
Hey Steve, I’ve recently purchased a Z Grills, and I too mentioned the after sales service. It’s more of the support for the “how to” and general assistance, to support their product. In my opinion/experience , it’s the support that each customer receives that they’re referring to.
I had the same question as you, so appreciate your perspective/question.
I hope this helps, mate.
Hi Steve. The Z grill I purchased did have a small fault with it when I first used it. I contacted Z grills and they spent quite a lot of time on the phone with me trying to diagnose the problem. Then a replacement part was sent quickly. Thus I consider the after sales exceptionally good, at least you speak to a human and not get pushed to go online. Since the part was replace the grill has preformed great. Cheers
Steven this is a great question. Given the many thousands of Z Grills being used most weekends across Australia the number of issues they experience is actually very low. They have moving parts and can have issues if not regularly cleaned or if bad pellets are used. So customer service isn't necessarily just when there is a problem with the grill. A lot of our great customer service is pre-sale, throughout the collection/shipping process, assistant with assembly and initial use questions and of course comprehensive support throughout the life of the unit.
Regardless of the question or issue, we strive to provide a fast response and solutions without messing the customer around. That can't be said for many many other brands and products in Australia that we personally experience in our daily lives - so we work hard to be very different in that regard.
Thanks for the response James
Thank you all for the feed back, greatly appreciated, looking forward to starting my smoking journey.
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Contact info for Z Grills Australia
- ABN: 96633171516
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