2Z Grills Australia

Z Grills Australia

5.0

635 reviews · Statistics

PositivevsNegative
100% · 6322 · 0%
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Return Claim MadeYes (5) · No (533)
Product Quality
5.0 (570)
Shipping
4.9 (206)
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Reviews

635 reviews
p.kelleher68
p.kelleher68 Central Queensland, QLD

Z Grill mini amazing

Josh
Josh Eyre Peninsula, SA
 · Verified

10/10

Collected in partnership with Z Grills

Lynton Thompson
Lynton Thompson Southeast, SA
 · Verified

Fantastic bit of kit!

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Collected in partnership with Z Grills

David T.
David T. Greater Melbourne (Outer), VIC
 · Verified

Simply outstanding customer service, responsiveness and product quality

Collected in partnership with Z Grills

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imogen christe
imogen christe
 · Verified

Perfect

Love the smoker we use it every weekend, good size !

Collected in partnership with Z Grills

Dean
Dean Mid North Coast, NSW · 2 posts
 · Verified

Simply amazing in many ways

Collected in partnership with Z Grills

Murray Barron
Murray Barron Mid North Coast, NSW
 · Verified

Meat is all new again

Product is a great addition to lifestyle. Service and backup is fantastic. Cannot recommend highly enough.

Collected in partnership with Z Grills

Steve
Steve Hunter Region, NSW · 2 posts
 · Verified

Great grill smoker.

Collected in partnership with Z Grills

Glenn A.
Glenn A.
 · Verified

Great service

Ordered my new Z Grills and it arrived promptly. Z Grills and Mick followed up with regular emails about the order tracking, assembly instructions, burn in process - even gave me some simple recipes to try with my first cooks. Now just need to find some time to cook with it!

Collected in partnership with Z Grills

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Norm Nakhoul
Norm Nakhoul
 · Verified

The Perfect Smoker

Collected in partnership with Z Grills

Gary Boon
Gary Boon
 · Verified

Best investment

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Kristina
Kristina Greater Melbourne (Outer), VIC · 2 posts

If you want an excellent smoker with amazing customer service, look no further!

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Anthony Alcock
Anthony Alcock

This is just value for money

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James Kevin Duffy
James Kevin Duffy
 · Verified

Zgrill mini

Really happy with the Zgrill , I purchased the portable one and it works great . Its taken over from my webber i love it that much . Also Still Enough room inside. Easy enough carry around aswell .

Product Quality
Shipping

Collected in partnership with Z Grills

Aaron
Aaron
 · Verified

Best purchase I've ever made

Collected in partnership with Z Grills

Questions & Answers

Chris D.
Chris D. · 

does the 7002B have a hopper clean function to get rid of pellets not used.

Z Grills
Z Grills · 

Thanks for the question Chris.

No we don't have a pellet dump, and if being honest, you really shouldn't need to be dumping them out often, if at all. Also most of the dumps on grills in the market drop pellets out of the back of the hopper all over the place so are not a very good experience. The reality is that you should never fill up the hopper, so at the end of each cook there shouldn't be too many pellets left, and they can remain in there for the next cook.

If you are not going to use the grill for a month or more, then vacuuming out the remaining pellets or simply running the grill until it is empty is all you need to do. Even with a pellet dump the grill would need to be run for about 15-20min to burn out the remaining pellets in the feed tube.

Some people believe that if chasing pellet varieties you need to dump the others out first, but this simply isn't required. Just add new pellets on top and give them a mix.

For more information please check out this article: zgrills.com.au/woodpellfaqs

Chris D.
Chris D. · 

Hi Thankyou for the response

Guest
Michael J.
Michael J. · 

With the z grill mini. Does the smoker work well for long cooks

Z Grills
Z Grills · 

Michael thanks for the question mate. Yes is does, as the hopper has enough pellets for up to 10+ hours of low temperature operation and can be topped up mid cook if required.
You can learn more about the Mini here: zgrills.com.au/mini-overview

Guest
Steven C.
Steven C. · 

I am looking into purchasing a Zgrills smoker and great to hear after sales service is excellent, as noted by so many reviewers, my question is why is so much after sales service required?

James Brownlow
James Brownlow · 

Hey Steve, I’ve recently purchased a Z Grills, and I too mentioned the after sales service. It’s more of the support for the “how to” and general assistance, to support their product. In my opinion/experience , it’s the support that each customer receives that they’re referring to.
I had the same question as you, so appreciate your perspective/question.
I hope this helps, mate.

Wayne
Wayne · 

Hi Steve. The Z grill I purchased did have a small fault with it when I first used it. I contacted Z grills and they spent quite a lot of time on the phone with me trying to diagnose the problem. Then a replacement part was sent quickly. Thus I consider the after sales exceptionally good, at least you speak to a human and not get pushed to go online. Since the part was replace the grill has preformed great. Cheers

Z Grills
Z Grills · 

Steven this is a great question. Given the many thousands of Z Grills being used most weekends across Australia the number of issues they experience is actually very low. They have moving parts and can have issues if not regularly cleaned or if bad pellets are used. So customer service isn't necessarily just when there is a problem with the grill. A lot of our great customer service is pre-sale, throughout the collection/shipping process, assistant with assembly and initial use questions and of course comprehensive support throughout the life of the unit.
Regardless of the question or issue, we strive to provide a fast response and solutions without messing the customer around. That can't be said for many many other brands and products in Australia that we personally experience in our daily lives - so we work hard to be very different in that regard.

Steven C.
Steven C. · 

Thanks for the response James

Steven C.
Steven C. · 

Thank you all for the feed back, greatly appreciated, looking forward to starting my smoking journey.

Guest

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Details

CategoryOnline Shops and Appliance Brands
Offers Free Standard Shipping No
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Contact info for Z Grills Australia

  • ABN: 96633171516

Extra Information

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