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Froothie
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- 7 reviews
- 12 likes
Service that puts a smile on your dial
After years of blending in our old Froothie Optimum machine, I needed a new set of blades. However, I ordered the wrong blades online and I expected the usual run-around in trying to get them swapped over.
Much to my surprise, the folks at Froothie answered every contact I made immediately, and readily agreed to swap the blades for the correct set.
I have to say, I was so impressed with the service levels, and the company's ability to do the right thing by the customer, that I returned the wrongly ordered blades and changed my order to a whole new Optimum blender from Froothie.
These folks understand customer service and don't let "company policy" get in the way of satisfying a customer.
- Product Quality
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Life changing
Omg! I have just purchased an optimum 9200A blender. I don't know how I ever lived without this. It is literally life changing. I have just made super smooth Tahini in less than a minute which is divine. My smoothie I made with frozen banana and dates was soooo creamy. No bits of dates floating around. I cannot wait to make some creamy nut butters. I cannot praise this item enough. It's now my favorite kitchen appliance. Thankyou so much froothie!
- Product Quality
- Return Claim MadeNo
Hi Sue, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum 9200A Blender and here is a big th...
The reviewer stated that an incentive was offered for this review
Seriously good juicer and excellent customer service!
I use my cold press juicer every day - I truly believe my morning juices have helped me from getting sick or catching Covid. Best investment - I couldn't live without it!
- Product Quality
- Shipping
- Return Claim MadeNo
Hi Stephanie, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum Cold Press Juicer and here i...
The reviewer stated that an incentive was offered for this review
Best cold press juicer EVER!!
Bought the Optimum 600M a fair few months ago...it was during the "pandemic" so there was a bit of a delay but once it arrived I fell in love with it instantly! Mine is black and compact, perfect for leaving out on the kitchen bench. I live off grid and I was very curious to see how it would perform on solar power. Awesome and reliable, works like a charm and I could not be happier! Super quick and easy to clean as well! 110 % satisfied with this high quality product <3
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Viveka, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum 600M Juicer and here is a big t...
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Poor customer service
waiting 3 weeks for my product to get generic email saying have minimum of another 3 week wait even paid express postage . They did offer to refund that.
- Shipping
- Incentivised Review No
Froothie Optimum H3000 2nd Gen Juicer
My wife and I have been using Froothie juicing products for over 20 years. We are totally satisfied with the quality of the products, ease of use and cleaning, although necessary, only takes a few minutes . We use this juicer 5 times per week and look forward to our morning juice. After sales Service is excellent and the staff are pleasant and well informed. We have no hesitation in recommending frothier juicers.
Carter and Di
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Hi Carter and Di,
Thank you so much for choosing Optimum above other brands that are in the market. We are delighted.
Have fun with your appliance and keep recovering the most delicious recipes again and again....
Best blender ever
Strong, sturdy and reliable. I've used mine for making almond milk for over 6 years. I've had to replace one part recently, and it was done within 24 hours and really affordable, with a discount provided. Friendly skilled support and great service!
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Shivanii, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum Appliance and wanted to welc...
Read moreome you to the Froothie family. I look forward to seeing some of your delicious recipes, simply tag us @froothie on Instagram and/or Facebook or even Tik Tok. In case you need any assistance with the product our Expert Technical Support Team is literally only one click or a phone call away. For any questions you have, you can email us at suppport@froothie.com.au, call us at 1300 309 900 or simply can open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new. Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7.❤️- Verified
Love the New ThermoCook Pro 2.0
I had the previous model and I upgraded to the 2.0 and it was the best choice. I love the new app and the control screen and features.
The only downfall for me is it doesn’t have a handle and it make it difficult to pour and scrape down with 1 hand. So Froothie please, can the next bowl have a handle and then I’d give you a 5 star review because that’s the only thing that I think is missing from this machine/model.
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hi Anastasia, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum Thermocook Pro 2.0 and wante...
- Verified
Only product of its kind and price in aus
Everything else available in aus comes from the us and is 3 times the price nice to have an alternative
- Product Quality
- Shipping
- Return Claim MadeNo
Hi Tara, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum Appliance and here is a big thank...
The reviewer stated that an incentive was offered for this review
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ease of dealing with company
i have not recieved product as yet however i had problems with the payment method and had to contact company WHAT A DELIGHT prompt/polite and helpful have reccomended, and will definatley use the company again
- Return Claim MadeNo
The reviewer stated that an incentive was offered for this review
- 2 reviews
- 2 likes
Love the Thermocook Pro
Easy to use, can even use thermomix recipes. Mashed potatoes and steamed veggies would probably be my favourite but condensed milk biscuits are divine.
If on the slim chance you have a problem, customer service is amazing. Answered all my questions and it was out of business hours. Nothing was too much trouble.
Can not recommend this product enough. If your hesitating, press the BUY button now, you will not regret it.
- Product Quality
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Hi Michelle, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum Thermocook Pro and wanted to welcome you to the Froothie family. ...
Read moreI look forward to seeing some of your delicious recipes, simply tag us @froothie on Instagram and/or Facebook or even Tik Tok. In case you need any assistance with the product our Expert Technical Support Team is literally only one click or a phone call away. For any questions you have, you can email us at suppport@froothie.com.au, call us at 1300 309 900 or simply can open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new. Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7.❤️ Have a Froothielicious day! :) AlexLove my 8200 blender
I am impressed! I always had issues with blenders in the past as they were not strong enough. I like to make smoothies and ice creams with lots of frozen fruit and vegetables and I always ended up with a slushy smoothie with chunks of the frozen fruit and veggies not blended. But the 8200 makes everything so smooth and creamy, I am so happy. And it's really easy to clean too.
- Product Quality
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Hi Dagmar, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum 8200 Blender and wanted to welcome you to the Froothie family. ...
Read more I look forward to seeing some of your delicious recipes, simply tag us @froothie on Instagram and/or Facebook or even Tik Tok. In case you need any assistance with the product our Expert Technical Support Team is literally only one click or a phone call away. For any questions you have, you can email us at suppport@froothie.com.au, call us at 1300 309 900 or simply can open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new. Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7.❤️ Have a Froothielicious day! :) AlexFind out how Froothie compares to other Appliance Brands
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G2.6 Bliss
This blender is amazing! I got it because I am tube fed and blend all my own food, as opposed to ready-made formula. The G2.6 seemed the best when researching blenders and I'm not disappointed. The food cannot have any bits or it will clog the tube, but I've never had to worry with this! I blend everything and have amazing consistency every time. It even makes incredible puree out of fish heads for my dogs (totally gross but zero waste). Because of this blender I'm able to blend up the best ingredients (including nuts, seeds, grains) and feed m...
Read moreyself via tube with no issues. I tell everyone who also wishes to blend their tube feeds to look at this blender, as compared to other brands of similar quality, this one is superior in my opinion, and much cheaper. Its been used every day since Sep 2020 and is going strong. Very happy. Thank you for keeping me optimally nourished. Not great with videos but here's some snapshots of things I've fed myself because of this beast.- Product Quality
- Shipping
- Return Claim MadeNo
Hi Nic, thank you for such awesome feedback as we strive to make our customers happy!❤️
I am very happy to know that you are enjoying your Optimum G2.6 Blender and wanted to welcome you to the Froothi...
The reviewer stated that an incentive was offered for this review
- 3 reviews
- 2 likes
Customer service
I have had very helpful, fast and efficient assistance via email. Emails were also sent keeping me up to date with what was happening. Very happy with the service.
Hi lille, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
I look forward to seeing some of your delicious recipes, simply tag us @froothie on Instagram and/or Facebook or even Tik Tok. ...
Read more Remember, in case you need any assistance with the product our Expert Technical Support Team is literally only one click or a phone call away. For any questions you have, you can email us at suppport@froothie.com.au, call us at 1300 309 900 or simply can open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new. Our Ticketing and Warranty Team is ready to help you with any issues you may have, 24/7.❤️ Have a Froothielicious day! :) AlexThe reviewer stated that an incentive was offered for this review
- 55 reviews
- 70 likes
Terrible customer service
Easily some of the worst customer service that I have ever dealt with. I ordered a replacement part and received a paypal receipt, but nothing form the company themselves. A week and a half later I emailed them enquiring about the order and received a response stating that they would follow it up with their warehouse. A few days later I received the wrong part and now they don't even respond to emails...
- Product Quality
- Incentivised Review No
- Return Claim MadeNo
Hello Andy,
Hannah From Froothie Customer Service here. I just came across your review and wanted to make contact and sincerely apologize for the experience you initially had with us. The service you...
Questions & Answers
ਵਨਮਜਨਜਵਫ
Does the electric slicer have a dicer function?
Hey Lee,
Alex from Froothie International here
Yes, the Electric Slicer has the dicer function ...
My first Magic Magic Froothie has been "knocked off", I will need a new one & to 17 Martindale St, Port Lincoln, SA 5606.
Please quote me for 1 Majic,2 Strainers bags,transport, I don't need the rest, plus est. Del. Time.?, thankU John Q
Hello John,
Alex from Froothie International Support Team here. I apologise for this issue you encountered and I know how frustrating it is :(
Our General Manager, Francois N. is trying to get in cont...
I am trying to answer, I want a new Froothie machine & 2 Filters please, how much do you want from me??
Hello John,
I have actually replied to via message can you kindly check your inbox?
Best
Alex
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Hi Jeff, thank you for providing us with your positive feedback as we strive to make our customers happy!❤️
Read more you for being part of the Froothie family. :) I look forward to seeing some of the recipes you have tried, simply tag us @froothie on Instagram and/or Facebook or even Tik Tok.I am very happy to know that you are enjoying your Optimum Appliance and here is a big thank...