Froothie

needed a replacement part for the blender, the part that spins the blades had worn down after several years. I was not sure if it was replaceable so i contacted support and they said yes and send me a link, I then bought it and a few days later it arrived. While I was waiting on the part they send me a link to a video on how to change it. It… Read more ·  1

turned out to be a simple process. So once it arrived in a few minutes i had the old one out and following the instructions had the new on installed. A quick test and it worked perfectly just like new. The noise was gone so now in the future i will keep an eye on it and get a replacement once i see sign of wear. I think a lot of wear was down to different staff member not waiting for it to fully stop spinning before removing the jug.

Your loyalty with this company will be rewarded. They're so quick to help and the lifetime warranty I paid for almost a decade ago gives me so much peace of mind. This blender has been so sturdy. Show reply

A great purchase for a single bloke. The Thermocook has given me the tools and recipes to prepare healthy meals that I otherwise would have passed up as too difficult or simply didn't know how to cook them. My freezer is full of great hearty meals… Read more ·  1

and the fridge has plenty of dips for a snack. I would have given 5 stars if there was help to adjust recipes for single serves.

Worst company ever. Lied multiple times, and were caught as clearly contradictory. Claimed to have sent 'free' items for all the issues, but they were just the standard accessoriesinvluded in the unit. Sent multiple videos of faulty unit, still… Read more

tried not to have it returned, when it finally was returned claimed it wasn't faulty, and kept stating they would refund, though that took several follow ups and a legal threat to finally eventuate. Definitely avoid this company, buy any other machine. Totally unethical.

Terrible! I bought a Nutriforce 2.0 to replace my NutriNinja that lasted 5 years no problems. I used it to make about 2 smoothies before it completely stopped working. Support gave me complicated instructions to reset it that were not in the manual. It then worked again for 2 seconds before turning off again and not turning on. Only liquid in… Read more

there and not over the max line. After all the back and forth I was told to box up the whole thing and take a day off work to bring it to the post office to return it. I asked them to send me a replacement base express post so I can keep it in good faith this was just a bad once off experience. Happy to send the old one back just want a replacement. Nope! Just a return label so huge hassle for nothing other than taking my $189. I suggest getting a Nutri Ninja and saving yourself a huge hassle with faulty appliances that don’t work and customer service telling you how to spend your life boxing it up to send the whole thing back since they sold me junk.

Great blender / Not so great jug – Blender : Cannot fault in any way. Turns pretty much anything to smoothie. Note 1 Customer service: Mixed. Pros: Super responsive and will help when issues escalated. Cons: The original jug has a design flaw which requires you to ensure you don't get the bottom wet due to corrosion. I wish this was made clearer to me when I bought this as I… Read more ·  1

would have followed the instructions to maintain the longevity of the unit.

Note 1: my blender began overheating with smoke coming out of it (3 years into a 5 year warranty). I was advised I need to replace the jug , which I have. I will provide an update in coming months on if this fixes issues.

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Update 2025:

Have now had this blender for ~5years and would say I use it nearly every day. Discounting my grudge with the previous jug design which was corrected in the newer jug I got - honestly cant fault the blender/Froothie.

I will say the blender is super loud but from my perspective: I could not care less about the sound as long as it blends - which it does very very effectively.

Fingers and toes crossed this thing keeps running but if it ever dies - I can confidently be saying I will be buying another Froothie based on the ~5years of data I have on the unit.

I contacted Optimum support when the cog on my Optimum 9400A jug failed around the 4-year mark of ownership. Chris was the initial representative who took my call and initiated the claim under the machine's 5-year warranty. While the process took a full week to resolve, the support team handled the issue systematically. They verified the component… Read more ·  1

failure and arranged for a replacement jug, which was received just two days after the final diagnosis. The new part has now fully restored the blender to normal working order.

I purchased my Froothie Optimum 2 months ago after doing a lot of research on a few high end brands and I'm so happy I chose Froothie. I've always used Vitamix and I can tell you froothie is far better. I purchased the lid for quieter operation and I'm so pleased I did, it makes a big difference, so nice and quiet. I only use it for daily… Read more ·  1

green veg smoothies - with vital protein powder with fruit and in seconds everything is so smooth, not once has there been any bits and pieces left. Customer service was also excellent and immediately responded.with any help and questions i needed. I highly recommend froothie as the leading choice in blenders.

Thermocook Pro M 3.0 claimed as The Most Superior All-In-One Kitchen Appliance. And I can happily agree with this claim. Not only are the inbuilt recipes easy to follow, the support when something little might not go as planned is also second to none. And I'm the novice husband talking, so if I can cook something it has to be easy to use. My wife… Read more ·  1

even asked ChatGP (not my go to) about making a Greek style yoghurt, and it converted a recipe for her to use in the Thermocook. Beautiful. Now, please, we just need to get the new blade lifter up tool!

Company that does not comply to ACCC guidelines – I bought a Thermocook Pro M 2.0 end of 2021. In less than 3 years, the Thermocook decided to breakdown when I was cooking a meal. I rang the company to ask about the error appeared on the screen and I was told to turn off the machine for an hour before using it. After 1 hour, when i turned on the machine, the speed of the Thermocook was faster… Read more

than the "Speed 1", and it got heated up very quickly, so i decided to send the unit for inspection. I was told to pay for the postage for the unit to be sent to the company for inspection.

After the inspection, I was told that the motor needed to be replaced and I had to pay for that plus the labour cost and return postage. After I made the payment, I realised that the labour cost they quoted me was initially $60 in the email but i was charged $80.

I felt cheated. A friend of mine who is a lawyer told me to contact ACCC to enquire about consumer guarantees and consumer right. I was advised by the ACCC that the faulty unit should be replaced or refunded (because I was using that for the intended purpose - cooking). And i was advised by the ACCC to get this issue resolved with the company before making a formal complaint to ACCC and Customer Protection Agent.

When i email about the issue and ask for the refund (as advised by the ACCC), the customer service staff was very adamant that the company follow ACCC guidelines. Initally, I was offered a store credit of $100 as the gesture of goodwill (as she said), but when i replied that I was a full refund because I was told my ACCC that the unit should be replaced or refunded without any charge (not even the postage).

I got a reply saying that they follow the ACCC guidelines (even though i was advised by ACCC otherwise), and ONLY refunde me $80.

As a consumer, I find that many people aren't aware about their right and always being mislead by the company, Froothie is ONE of the company I will not buy any product again. I will make a formal complaint to ACCC and looking for solution from Consumer Protection Agents.

Not enough recipes – Not enough in built recipes compared to other machines like TM or supercook. Quite disappointed. I was told updates are coming this month so I am looking forward to that.

Poor customer service – waiting 3 weeks for my product to get generic email saying have minimum of another 3 week wait even paid express postage . They did offer to refund that.

Couple of broken parts on my juicer , absolutely no problem at all , sorted within 24 hrs and parts on the way under warranty. Couldn't ask ask for better customer service AAA+++. Show reply

I sent my blender for repair and was amazed how quickly it was fixed and returned back to me. I was updated regularly , really appreciate the great service , thank you. Show reply

This is my second review of the Thermo Cook, and it’s still an absolute standout. I use it every day, it’s become essential in my kitchen. The support team is fantastic too, always helpful and quick to respond. Highly recommend! Show reply

I purchased a Thermocook pro M3.0 from Froothie back in 2025 and i can honestly say it is the best cooking appliance i have in my kitchen, I would highly recommend buying from this company. Show reply

My Thermocook has been a game changer in my kitchen. It saves me so much time and makes cooking feel effortless. From dough to sauces to full meals, it does everything brilliantly. I honestly don’t know how I managed without it!”  Show reply

The Thermocook has been my helping hands in the kitchen. It does all of the hard work for me. It great for making dough and I often use it to make mashed potatoes as a side, while I’m preparing my main meal. The slicer attachment is great for slicing ingredients for my pizza toppings. I can’t recommend it enough! Show reply

I’ve had my Thermocook for over a year now and I still absolutely love it - I’m so glad I bought it. It really shines when it comes to dough and anything that requires constant stirring, like béchamel sauce. It makes those tasks incredibly easy. That said, the inbuilt recipes haven’t been my favourite feature. I’ve found some of them lack… Read more ·  1

important details or contain errors, which can be frustrating when you’re trying to follow them exactly and the result doesn’t turn out as expected. It’s not quite as seamless as I initially hoped.

I have had success with a few recipes (the mushroom risotto is a standout), but overall I prefer using the Thermocook as a versatile tool rather than relying on its guided recipes. In that sense, it really excels - it simplifies my own cooking and functions as a true all-in-one appliance.

It is on the louder side, but personally that hasn’t been a dealbreaker for me.

I’ve had my Thermocook for almost a month now, and to say it’s changed my life (as expected) is an understatement! It gets used daily in our house, for almost anything and everything. My child has a range of complex allergies so being able to cater to those needs is a blessing, and made possible by the Thermocook. This machine has replaced our bread maker, food processor and many other clunky kitchen appliances. Show reply

I was given a Thermocook 3.0 for my birthday and I can't believe I had never heard of, or had, a froothie product before that. The appliance itself is brilliant - really sturdy and super easy to clean. I really like being able to use one appliance to make things like jam and soup, and then run the self clean function. I have much less food wastage… Read more ·  1

because it's so easy to throw fruit and veg in to make jam, chutney or soup when we have a glut of stuff that's in season. The support for the thermocook is also really good. I've had a few questions that I've sent to the team and they've come back quickly with the info to get me going again. The app doesn't always have the exact recipe I need but it's so easy to use in manual mode that I look at a similar recipe and do it myself. Is definitely look at froothie next time we need a new kitchen appliance (but now I have a thermocook I'm not sure what else I'll ever need!)

I am loving my Thermocook 3.0 and I'm so glad that I took the plunge. I was tossing up between this and a thermomix and I am glad I went with this option, just in terms of price and ease of use (being able to pull the blades out and use was a big green flag). Show reply

Love the Froothie products and customer care. Always keeping in touch with customers and taking on our requests and feedback, constantly working to improve products and customer experience. Great quality products. Show reply