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Froothie
4.2 from 273 reviews · View Details

Reviews

4.2

273 reviews
5
(197)
4
(25)
3
(7)
2
(10)
1
(34)
  • Product Quality
    4.3 (73)
  • Return Claim MadeYes (9) · No (68)
  • Shipping
    4.5 (36)
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Great Cooker

published

The Optimum Induction pressure cooker is time saving easy to use. The auto pressure release feature is really great. The braise function cooks perfect beef curry and spare ribs. Love it.

The reviewer stated that an incentive was offered for this review

G2.3-loving it!!!

published

Purchased a 9200A and got offered a cheap upgrade to G2.3 or G2.6 due to shipping delays with the original model (covid related). Decided to try the G2.3 with "brushless technology". Once upgrade was accepted, blender arrived really fast interstate. Was a little apprehensive because there were no reviews and it was different tech to other blenders but 2weeks in and couldn't be happier. We have made smoothies, ground rice, whipped cream and more to perfection. Having only ever owned cheaper domestic brands, we are blown away with the quality and power.

Product Quality
Shipping
Return Claim MadeNo
Colin D.

Colin D.Victoria

Took money immediately. Have no stock for 5 weeks from date of purchase.

published

Be careful. We were "upgraded to the 2.6". Paid the money immediately. Turns out Frothie actually have no stock of the black 2.6.
Not told until after purchase. Very poor bordering scam. Paypal refund requested.

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Rani Reddy

Rani Reddy

  • 2 reviews
  • 1 like

Fantastic

published

I have ordered The OPTIMUM 8200, due to low supply they have upgraded to Optimum 9200A blender with no extra cost . Customer service was very good.due to covid their is a bit delay in shipping. Can't wait for it.

Product Quality
Return Claim MadeNo

The reviewer stated that an incentive was offered for this review

Adrian A.

Adrian A.Greater Melbourne (Outer), VIC

Great product (be mindful of back right plastic off switch)

published

Ordered black Optimum G2.6 Platinum Series blender, plus and additional 1lt jug & a lifetime warranty. Total purchase price $728.

Had early customer service challenge, though resolved by their GM who took the time to call me.

Really looking forward to using the product and will report back with further review after 3-6 months of use.

Early use has provided incredible smoothies.

Thanks

Product Quality
Shipping
Return Claim MadeYes
Adrienne Mercer

Adrienne MercerSouth East Queensland, QLD

  • 5 reviews

WELL umm

published

I havent actually received my dohickey yet :) I shall check back in when I do - which I am hoping isnt too far away - trying times ya know. Thank you for all your help so far though muchly appreciated

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

After Sales Perfect

published

Purchased a small juice blender with the option of return. Fantastic Juicer but too small so we returned and bought the larger model. Super happy. Super friendly staff. We have also purchased a blender and a wobble board and are now looking at the ice cream maker. We trust this company for quality products and reliable service.
Thank you Froothie.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Aye Z.

Aye Z.Greater Melbourne (Inner), VIC

Bad customer service!

published

I don’t know how the reviews about the good customer service is coming up. I have tried to contact these people on Facebook 4 TIMES! There would be an automatic reply that comes up saying there will be delays. But I got no response from them for over 3 weeks now!! Very poor show from the company.

Product Quality
Return Claim MadeNo

Customer support is awesome‼️

published

Guilt Free Box staff are simply fantastic. I felt like a valued customer after just placing my first order. It seems like a great environment to work in. Thank you.

Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

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  • Verified customer

Still haven't received our juicer - not product related

published

We ordered the Optimum 600M juicer and paid on 12 July and still haven't received it.

We followed up on 27th of July after not receiving our order. Two days later they replied "your order has been forwarded to our warehouse for dispatch, delivery can take 5- 10 days to arrive". It says they have warehouses in Auckland. We were not warned before paying that they don't have any stock.

We followed up again to be advised "it's on the dispatching list and will be shipped asap".

On the 7th of August we are now told we won't get the juicer until October!!!! Terrible service and communication.

Great service

published

I had a problem with my froothie and the customer service I received was exceptional. They were quick, extremely thorough and resolved the situation to my satisfaction. While I had to buy a new jug they were very considerate and generous in offering me a good rate to do this. Thank you - it is great to have my froothie working again.

Product Quality
Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

Dave

DaveGreater Melbourne (Outer), VIC

  • 2 reviews
  • 1 like

Excellent Customer Service

published

Bought a blender after doing research in 2013 as sick of them only lasting a short time. It stopped working after 4 years and was fixed free under its five year warranty. Last week the blade bearings went - no problems customer service trouble shooted the problem over email. I order the new blade set and blender back in action. Eccellent customer service from a great team.

Product Quality
Return Claim MadeYes
1 comment
Froothie
Athena Solutions Pty LtdFroothie

The reviewer stated that an incentive was offered for this review

mir

mir

  • 2 reviews
  • Verified customer

Broken blender jug

published

Quick answer, goodwill to help. Hope to solve the problem. After 5 years the blender's jug had broken and I need a new one. I was afraid I have to buy new blender, but I can buy just the jug. thanks!

Product Quality
1 comment
Froothie
Athena Solutions Pty LtdFroothie

Money back without complaint.

published

I ordered a new bread maker in April and when it had not arrived by early July, I asked for a refund. This was undertaken with no complaint and within days, I received my credit through PayPal. I had been disappointed when the bread maker did not arrive on time but by July, I was back at work and no longer needing amusements at home. I was impressed by the correspondence and ease of a return.

Return Claim MadeNo
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Sheila R.

Sheila R.Great Southern, WA

Very disappointed

published

Bought a thermocook in 2017. First the jug lid was dangerously faulty. Had to get that replaced. Than had problems with a hotspot burning everything I'd cook in it. That never got fully resolved but lived with it. I had to pay for postage. Now the gear box shaft is broken and got quoted 150$ for repairs and 50$ for postage. Really unhappy with all the hassle and the costs that this machine causing. Should have bought a Thermomix.

Product Quality
Return Claim MadeNo
2 comments
Froothie
Athena Solutions Pty LtdFroothie
Sheila R.
Sheila R.

Thank you Alex, have just spoken to Francois and he was very helpful and we've come to a compromise. The issue was sent with very promptly.

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Chris

ChrisSunshine Coast

  • 4 reviews

Good customer service

published

I had a problem with my 3 year old G2.1. My email was answered courteously and promptly -couple of questions, a few photos, followed by prepaid postage label to return it for repair. It was repaired and returned, also promptly. No fuss, no quibble. Couldn't ask for better. Thank you Froothie team.

1 comment
Froothie
Athena Solutions Pty LtdFroothie
J. Ward

J. WardMid North Coast, NSW

  • 2 reviews
  • 3 likes

Stopped working after 1 use

published

Blender stopped working. Worked once. Second time - nothing. The worst part is I can’t return it for a refund. Customer service is horrendous. Emails and phone messages ignored. Massive regrets!

Product Quality
Return Claim MadeYes
3 comments
Froothie
Athena Solutions Pty LtdFroothie
J. Ward
J. Ward
Froothie
Mario N.Froothie
Wil

WilMelbourne

  • 13 reviews
  • 13 likes
  • Verified customer

Product missing and service no reply

published
5 comments
Froothie
Athena Solutions Pty LtdFroothie
Wil
Wil
Froothie
Mario N.Froothie

Please be careful dealing with this company!

published
Return Claim MadeYes

Great product, excellent service

published

We have used our Froothie Optimum Blender daily since purchasing 16 months ago to make healthy breakfast smoothies.
A week ago we had an issue with the jug workings so we emailed the Froothie team and a reply came back the same day, asking for further details and photos.
We did this and are grateful for the immediate response of a new jug being shipped to us during this Covid 19 lockdown period.

Product Quality
Return Claim MadeYes
1 comment
Froothie
Athena Solutions Pty LtdFroothie
Page 1 of 14

Questions & Answers

Freddo

Freddoasked

When are the Thermocookers arriving. I feel as if I paid so long ago9 at least 3 months I think) and still no word of arrival. Can you let us know if the boat bringing them has sunk?????

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hey Freddo, to be able to look into this for you can you please send us your order number as direct message and we will take a look ASAP :)

Heather

Heatherasked

HI,, I have had excellent service from Froothie juicer, but after 18 months there is a lot of fibre remaining within the bowl and the completed juice. Can you tell me if this is because the celery is very stringy this time of the year or has the centre blade of the machine worn thin and the fibre then sits outside the blade? There is a lot of fibre and juice which is not going through to the outside, and ther is fibre in the finished juice. Thank you,

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Heather, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and our service and the frustration this is causing you.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, may I ask you to open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new?
Our Support Team is ready to help you with any issues you may have, 24/7.
Warm regards
Alex

Gunther

Guntherasked

Hi, got ur breadmaker and like to know which program should I use for ready made breadmixes from the shop.
Regards,
Gunther
info@krtltd.nz

7 answers
Froothie
Athena Solutions Pty LtdFroothie

Hey there Gunther,

Thanks for your message :) As a rule of thumb, what programme you choose will differ according to what bread mix you use. For example, if you are using a White Bread mix, you would select the White Bread setting, and so on. For Wholemeal mixes, use the Wholemeal/Whole Wheat setting.

If you are looking to make bread rolls or shaped bread out of store bought mix, use the Ferment setting and allow the bread dough to complete its first rise in the machine. You can then proceed to shape the rolls and proof them for the second time on a baking tray prior to baking!

Hope this helps :)

Cheers,
Alexandra

Gunther
Gunther

What about the false advertising about the size of the bread maker?

Froothie
Athena Solutions Pty LtdFroothie

Hey Gunther,
Which false advertising? Please let me know and I will check this with the team ASAP
Best
Alex
Froothie Team

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