Froothie

I had a problem with a blender which was just out of warranty. At first the customer service said I could get it repaired through them for a fee. I got a call a few days later from the manager to let me know they will honour the product even thought the warranty had expired by a couple of months.
I was very happy and grateful that they took the extra step to provide a good customer service experience.

Purchased my Optimum 9200A about 3 years ago and it is still working like on the first day. I am so happy with it. I can blend everything with it and it is my go-to kitchen appliance :)
Will be buying one for my mother in law as well as she always wants to borrow mine :D

Recently I also got a Vibrofit for my mum and she loves it :)

We ordered one 3 weeks ago and now they are telling us there is another 4 week wait or we can can receive a refurbished one
Wish we went to Harvey Norman
Absolute joke

Bought an Optimum Nutriforce, based upon reviews and paid a premium price expecting something that actually worked as described, as well would last the distance. OK, so it lasted a few months, with very little use and then failed and wouldn't power up. I sent it back as per warranty and after numerous contacts and waiting several weeks, they came back to me and said it shut itself down due to overload and being on too low a speed. That was weeks ago and still no contact, no response and no return of machine(considering there is nothing wrong with it, apparently). Their warranty dept, appear disconnected and not service-orientated and take far too long. I am still waiting and I am now pretty annoyed, where is my machine?????

Not worth the price.
Extremely noisy and difficult to clean. I didnt find it anymore powerful than my Nutri bullet. It stopped working at 12 months and i had to pay to box it up and return it to be fixed, now 14 months later the jug has cracked. I am now looking to purchase a new blender. Definately not worth the price.

I have purchased a number of products from Froothie: a Blender & small jug, a Thermocook, Air Fryer and also a Vibro slim so I am a very loyal customer. I reported a crack in the digital display of my air fryer. It's not long out of warranty and wanted some guidance to get it fixed. I sent a follow up email after 10 days as I'd not had a response & have still not heard anything. Very disappointing to say the least. Not sure I would recommend their products to anyone else in case anything went wrong. Terrible customer service unless you're actually buying. Then, even after posting this review: nothing in reply.

They did try to fix it, but when I got it back it still leaked... be careful using hot water when cleaning which i think was the cause of it.

Froothie Optimum 600M Cold press Juicer
Order despatched immediately after only 1 phone call questioning delay.
Product has given excellent results in quantity of juice and easy to clean. A little difficult to dismantle given we are an elderly couple and hands no longer as strong as in earlier days!!!
Apples, carrots, cucumber and pineapple juice easily. Have experienced difficulty with celery stalks - have to cut into very short lengths otherwise the fibre blocks the outlet very quickly.
Any suggestions as to how best to process that type of vegetable or fruit?
Would recommend this product to anyone requiring an excellent way to enjoy fresh fruit and vegetable juice at home.

Shocking Service! Will never ever buy from this company again. They delivered four months late and then promised a Blender as a "sweetener" to get me off their backs. To this day, and after various emails nothing has arrived. Froothie does not respond to emails either! What ever you do don't buy from them!

7-3-2019 I ordered a ThermoVide on the 7th of March, in pre-order with stock arriving at the end of March
8-4-2019 asked for an update, the answer (8 days later) was that the stock was arriving by the end of April
9-5-2019 asked for another update, they said that the shipment would arrive the following week .... delivery to me by the end of May.
This is very very unfair and annoying.

I’ve had my optimum for over 5 years now and it truly is the best blender I’ve ever tried. It blends my daily fruit and veg to perfection! I broke my jug this year and the replacement was effortless and so affordable to replace. I’ll never own anything but a froothie!!

From my morning smoothies to my ice cream desserts, the optimum 820 is perfect for my life on the road. Helps me keep healthy and create all types of wonderful things! Oh and I can't wait to make hot soup in it now winter is getting close! What a perfect travel mate!

I've owned 9400A 2nd Gen blender for a few years now. Such a powerful blender. We use it almost every day making Smoothy, ice-cream, dip etc, and it's still working like new. Have a ThermoCook as well, what a smart machine. Thank you for making high quality products. Customer service has been awesome as well when I ordered replacement jug cuz I dropped it. I also have a Vibrofit. Very happy with all these products. Highly recommend!!

With a son with sensory disorder finding a blender that makes ultra smooth smoothies was vital. It does exactly that and super fast too. Customer service was great too. Can not recommend this blender and Froothie enough. 4 other family member have gone on to purchase the 9200A and they love it as much as I do.