Ordered replacement parts for my juicer along with full payment in advance nearly 5 months ago, said I'd get email notification & tracking number when sent, got neither.
No communication, so when asked again, they said it would be sent next month, didn't happen. Sent email after email for the next five months resulting in endless & very clever excuses from a so called team member both here & in the Netherlands somewhere, & then said product discontinued & no parts.
I asked for refund & got two dummy "credit memos" with no money & saying my "t...

I am pretty impressed. I used my Optimum 9200A for the first time today and it blended frozen berries on the slow setting in seconds...

In the heart of transparency there was an initial issue with fulfilling my order... but that was quickly resolved. I believe stock levels and inventory management appear to be an area for improvement for Froothie.

Despite this customer service was second to none.

I can’t speak to the longevity of the product just yet but definitely a well put together and good quality machine.

I have owned my 9200A for about 12 months. After 11 months it started leaking at the base. Last week while I was making banana ice cream for the kids, I noticed a metallic sound and later found that 3 pieces of the blade broke off into the mix. Lucky I noticed the metal pieces in the ice cream or we would have ended up in intensive care that night. To date Smoothie haven’t addressed the problem with their product or fixed my issue and I have lodged complaint with the Department Of Fair Trading.

Would totally recommend Froothie as i have had nothing but exceptional customer service every time i have had to deal with them. They also follow up on everything and make sure that everything was to my satisfaction. They are a rare gem these days to find a company that actually cares about their customers.

I use my juicer daily and love the compact size and incredibly happy with every juice I have made over the past 14 months. I would highly recommend your juicers. Your service centre staff are friendly prompt and communicate really well. Thank you

We purchased this juicer in dec and was told it would be shipped the next day... it wasn’t, we rung again and was told again it would be shipped the next day... again it wasn’t, all with no correspondence, every call we made we were assured an email would be sent. We rung again 4 weeks after we purchased the juicer to be told it was out of stock and would be 2 more weeks... we waited again 2 week and rung again (still no correspondence) to be told another 2 weeks. And you guessed it.... after the 2 weeks we rung again and were told yet again another delay... at this point we had no confidence that we would ever receive the purchased juicer and asked for a refund.

Don't buy from this company..as online they won't listen to your complaint about the damaged product...and if they reply back then will say sorry you miss used product that causes damage without physically seeing machine...here is their standard reply, "Hey this is based on years of experience that our technicians and our supplier Optimum have. The damage can not happen during normal usage. I am sorry Optimum won't be able to cover this ".
Better to buy from an electrical store where they listen to your complaint.

It is my review after sort...

Waiting since last three months for the broken hopper of the juicer to be replaced..Every time there is an excuse for the delays..disappointed..either replace the part which is warranted or replace the juicer..why do I have to go without juicing...how long do u have to still wait..????

I am extremely impressed by the customer service I have received, the team were very friendly and efficient. Thank you!

I need my daily celery juice, so when my previous cold-press juicer died, I was lost. After buying a 'regular' juicer, being horrified at its inefficiency and taking it back, I searched online till I found the Optimum 600. The half price offer and the 5 year warranty and the video all helped me say 'yes'. When I received it, I was really impressed with its heavy duty yet compact design and I could then understand why my previous cold-press juicer (another brand) hadn't lasted. This juicer gives you every drop of juice available, it's so efficient. And it was so quick and easy to clean I thought I'd missed something! Highly recommend it. My only suggestion would be to make the pusher a bit longer. Thanks, Karen :)

paid a blender through their massive google ads. spoke to their staff after 2 days was told shipped out through au post and tracking number will be emailed soon. after 1 week. no update on shipping. called their number can only left messages but never got call back. email went to the black hole. worst customer ever service you can get from this company. definitely not coming back again.

This company has my money but has not supplied my blender. They will not give me any information and completely ignore my emails. I believe they are selling stock they are not even in possession of. I’m bedridden and desperately in need of a replacement blender for my broken vitamix. But now I am stuck in limbo without my money or the blender. What a huge mistake it was giving this company a go. Avoid them like the plague.

I received my Optimum 8200 today. Without doubt the most superior blender I've ever used. Incredible! Absolutely exceeded my expectations.

I am suing this since past three years and found excellent product compared to available products - as I have literally used many of them - most important exceptional after sales support

I handed over cash for the Optimum G2.6 quite a few weeks ago, knowing it would be delayed as this was spelled out to me though out the purchase process. It was then reiterated through the follow up emails from Froothie about purchase confirmation that there was little to no stock and it would be a long delay before more stock came through. An extra jug was offered as a part of the order if I was happy to wait and because I don’t suffer from instant gratification syndrome, I was fine to wait.

Throughout the delay I have been contacted a number...

I ordered the Optimum G2.6 plus extra jug over 7 weeks ago now and am yet to receive it. I was not advised at the time of purchase or after about any delays with stock and had to follow up myself after a few weeks. I was offered a free chopping board if I was happy to wait for delivery as they were 'low on stock'. I refused and said I would rather have the product delivered now. I had to then follow up several times and was told they in fact have no stock and it would be another 2 weeks. This was 4 weeks ago but I have heard nothing and still h...

Very happy with the company. Have ordered some replacement parts and were delivered promptly. Highly recommend them to my friends!!

Very happy with my juicer. I required a replacement part. It arrived promptly with no questions asked. Very good company. Highly recommend the cold press juicer.

I've had the Froothie blender for over 5 years (best blender I've ever owned, the processing power is unmatched!). The jug developed a hairline crack just months out of warranty. The wonderful folks at Froothie were happy to provide a new jug at a discounted price and delivery was arranged within days of my request. So happy with the level of service and quality of product - both rare commodities in this day and age! Highly recommend this company and the blenders.

Ordered an Optimum blender 9200A (2nd Gen) in June and because of low stock was offered one of three options, to upgrade to a G2.3 for an additional $99, or have dispatch be delayed a month but receive a free extra jug, or get it dispatched ASAP. I chose option 2 and when I received the optimum 9200A I was so pleased!! Best blender I’ve had as it makes really smooth smoothies, blends everything very quickly and is very powerful. Made almond butter really easily and have been using it every day pretty much for normal smoothies. Cleaning is easy ...