Froothie

I bought this a while back, with a 5-year warrenty.

I have used it heavily as a rely on smoothies as a way to maintain my weight and health.

Last month, it stopped working so I purchased a return label and sent it back for a warranty repair.

This was easy enough and Froothie advised they found the fault and had fixed it.

I got a notification that it was ready to pick up from the AusPost Parcel Locker.
...

Ive had my blender 9400 for almost 10 years and am just now replacing blades and opting for a fresh new jug.....it does everything from making oat flour to nut milk with ease,Green smoothies end up smooth and creamy which is very hard to do with spinach and celery with other smaller appliances.
The customer service is excellent

One of the most professional customer experiences i have had. Jug from blender damaged while being used. After short, responsive and constructive communication part was replaced. Such a positive customer experience is very rare in todays world. Recommend blender products as well.
Bill

We are a busy Retreat business and our 9200A blender is an absolute lifesaver! We use it so much and it is used for anything from soups, juices, smoothies, but also blending nuts, seeds, and literally anything! It's so powerful and simple to use! You will not regret this purchase!

I needed some part to my amazing optimum 600 juicer bought in 2014. I wasn‘t even sure if I could get them as I had stored my juicer for a few years due to travel. I found my old invoice and contacted froothie. Within days I had a reply with perfect solution. I ordered my parts and again promptly received them and now my favourite juicer has been given a new least of life. I use it every day for my celery juice. Thanks so much.

I purchased the Thermocook Pro M 2.0 and it is fantastic. What has surpassed my expectations has been the great customer service I received when asking questions relating to my purchase. Not only were they extremely friendly but they were super fast to respond. I would buy again purely based on the customer service. Great work guys!!

The product I purchased was out of stock of a blender so the team at Froothie gave me a free upgrade. They were so fast getting back to me and making sure I was satisfied as a customer.

Love love LOVE this company. The blender is absolutely first class. Tips it up, shreds it up, makes the best smoothies and anything else. Trust me they don't lie.

It's a shame the Optimum600M Froothie sent me has had to be sent back TWICE for the same fault. Just juiced celery, nothing else. They repaired it first time after carting it back to the post office and back. But the second time it happened, EXACT same problem(not turning on anymore), they tried to tell me it was my fault with a list of reasons how it could have stopped operating and sent it back MIRACULOUSLY working again. Don't think I would have gone to the trouble to lug the low quality product a second time to the post office if there ...

Since purchasing my juicer, Froothie has been so helpful in supplying me with extra optional parts, a service checkup when I did not follow the instruction book correctly and got it all jammed up, and a replacement part when I accidentally broke the bowl. Their communication is excellent. And I love knowing that I can replace parts when I need them instead of having to buy a whole new item.

This is a GREAT product we tried it out on some Scones first worked perfect and tasted great. Next we tried the Lamb Stew from the main menu' meat was cook so tender it melted in your mouth. Amazing product wish I had found it sooner. Customer service is AAA+ at Froothie could not have been any better.

I’ve had my froothie juicer for 3 years now .. I do use it EVERYDAY.... I’ve healed breast cancer , clear now 1 yr now .. but I’ll never give up on health , reducing inflammation and Froothie has been my best tool .. I’m juicing 160oz of celery each morning 1 whole celery.. and the trick is to soak the strainer as the fibre in celery can block it up when only rinsed and quickly brushed ... soaking it helps release it and I am able to see through the strainer , no waste at all ..
highly recommend, best value..
cutting up your veggies is not h...

Ordered product, paid, but order never arrived. Called customer service and emailed them. They claimed product was pre order and claimed that the website clearly stated this. Several emails went back and forth until I asked them to tell me when the product could be expected and to send me a screenshot showing where it said pre-order. Since then they have totally ignored my emails so I had to cancel the order through paypal. Don’t waste your time with this company, they can’t be trusted.

I've had my Froothie Optimum G.21 Blender for almost 5 years, and during that time have used it pretty much every day. One of the main reasons I chose Froothie over Vitamix was that everyone recommended the customer service, as this was a locally made product. I've found this to be absolutely true. I dropped my blender on the floor a year or so after purchase, and broke the handle on the jug, within the week, I had a new jug replacement, the speed of the customer service was amazing. I've recently had an issue with my blade (my fault for not drying it properly between uses) and again, lightening response & generous replacements from the Froothie team. I'm so glad I chose you over the competition. Love my Froothie! :)

Bought the The OPTIMUM 8200 less than a year ago. After 11 months the blender started showing black liquid, black power and bits of metal. So the blender lasted less than a year! The support was terrible too, they wanted all the images and videos. If you have bits of metal coming off your blender would you use it again? Nope, it’s a safety issue.