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Froothie
4.2 from 315 reviews · View Statistics
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Reviews

  • Product Quality
    4.3 (110)
  • Return Claim MadeYes (14) · No (96)
  • Shipping
    4.4 (62)
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Jared
JaredGreater Melbourne (Inner), VIC
  • 7 reviews
  • 1 like
  • Verified

The product is great, customer service can be a bit better.

published
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Product Quality
Shipping
Incentivised Review No
Nada Jandric
Nada Jandric
  • 2 reviews
  • 1 like

Perfect Blender/excellent customer service

published

Ive had my blender 9400 for almost 10 years and am just now replacing blades and opting for a fresh new jug.....it does everything from making oat flour to nut milk with ease,Green smoothies end up smooth and creamy which is very hard to do with spinach and celery with other smaller appliances.
The customer service is excellent

Product Quality
Shipping
Froothie
Athena Solutions Pty LtdFroothie
Bill G.
Bill G.Perth, WA
  • 2 reviews
  • 2 likes

Great customer service and products

published

One of the most professional customer experiences i have had. Jug from blender damaged while being used. After short, responsive and constructive communication part was replaced. Such a positive customer experience is very rare in todays world. Recommend blender products as well.
Bill

Product Quality
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Froothie
Athena Solutions Pty LtdFroothie
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Elle
ElleSouth East Queensland, QLD

We absolutely love our Blender!!

published

We are a busy Retreat business and our 9200A blender is an absolute lifesaver! We use it so much and it is used for anything from soups, juices, smoothies, but also blending nuts, seeds, and literally anything! It's so powerful and simple to use! You will not regret this purchase!

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Froothie
Athena Solutions Pty LtdFroothie

Fantastic customer support

published

I needed some part to my amazing optimum 600 juicer bought in 2014. I wasn‘t even sure if I could get them as I had stored my juicer for a few years due to travel. I found my old invoice and contacted froothie. Within days I had a reply with perfect solution. I ordered my parts and again promptly received them and now my favourite juicer has been given a new least of life. I use it every day for my celery juice. Thanks so much.

Product Quality
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Clare
ClareSydney Surrounds, NSW
  • 2 reviews
  • 1 like

Fantastic Company - Definitely buy again!

published

I purchased the Thermocook Pro M 2.0 and it is fantastic. What has surpassed my expectations has been the great customer service I received when asking questions relating to my purchase. Not only were they extremely friendly but they were super fast to respond. I would buy again purely based on the customer service. Great work guys!!

Product Quality
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Froothie
Athena Solutions Pty LtdFroothie
Shae
Shae
  • 2 reviews

Excellent customer service

published

The product I purchased was out of stock of a blender so the team at Froothie gave me a free upgrade. They were so fast getting back to me and making sure I was satisfied as a customer.

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Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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caztrick
caztrickTasmania
  • 24 reviews
  • 8 likes

Amazing company

published

Love love LOVE this company. The blender is absolutely first class. Tips it up, shreds it up, makes the best smoothies and anything else. Trust me they don't lie.

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Product Quality
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Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Annie
AnnieSydney, NSW

Very low quality, Froothie too much hassle

published
Product Quality
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Lenore Davi
Lenore DaviLithgow NSW Australia
  • 4 reviews
  • 1 like

Outstanding customer service!

published

Since purchasing my juicer, Froothie has been so helpful in supplying me with extra optional parts, a service checkup when I did not follow the instruction book correctly and got it all jammed up, and a replacement part when I accidentally broke the bowl. Their communication is excellent. And I love knowing that I can replace parts when I need them instead of having to buy a whole new item.

Product Quality
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Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Mark S.
Mark S.Victoria

Thermocook Pro M 2.0

published

This is a GREAT product we tried it out on some Scones first worked perfect and tasted great. Next we tried the Lamb Stew from the main menu' meat was cook so tender it melted in your mouth. Amazing product wish I had found it sooner. Customer service is AAA+ at Froothie could not have been any better.

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Product Quality
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Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Candy
CandySydney Surrounds, NSW

Healing juices , healing vibes

published
Product Quality
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Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Don’t buy from these guys

published

Ordered product, paid, but order never arrived. Called customer service and emailed them. They claimed product was pre order and claimed that the website clearly stated this. Several emails went back and forth until I asked them to tell me when the product could be expected and to send me a screenshot showing where it said pre-order. Since then they have totally ignored my emails so I had to cancel the order through paypal. Don’t waste your time with this company, they can’t be trusted.

Incentivised Review No
Jacqui W.
Jacqui W.Sydney, NSW

Optimum G2.1 Blender

published

I've had my Froothie Optimum G.21 Blender for almost 5 years, and during that time have used it pretty much every day. One of the main reasons I chose Froothie over Vitamix was that everyone recommended the customer service, as this was a locally made product. I've found this to be absolutely true. I dropped my blender on the floor a year or so after purchase, and broke the handle on the jug, within the week, I had a new jug replacement, the speed of the customer service was amazing. I've recently had an issue with my blade (my fault for not drying it properly between uses) and again, lightening response & generous replacements from the Froothie team. I'm so glad I chose you over the competition. Love my Froothie! :)

Product Quality
Incentivised Review No
Return Claim MadeYes
Froothie
Athena Solutions Pty LtdFroothie

Crap Blender: The OPTIMUM 8200

published

Bought the The OPTIMUM 8200 less than a year ago. After 11 months the blender started showing black liquid, black power and bits of metal. So the blender lasted less than a year! The support was terrible too, they wanted all the images and videos. If you have bits of metal coming off your blender would you use it again? Nope, it’s a safety issue.

Product Quality
Incentivised Review No
Return Claim MadeNo
Froothie
Athena Solutions Pty LtdFroothie
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Read more reviews - page 2

Questions & Answers

Alan
Alanasked

Is there a 1litre jug available for the Optimum 8200

2 answers
Nada Jandric
Nada Jandric

There is a 1.5 litre jug (;

Froothie
Athena Solutions Pty LtdFroothie

Hello Alan and thank you for your question.
Unfortunately, we do not have the 1litre jug. But you can use the same jug only blend less, that should work as long as the blades are covered (this is the most important)
Hope this helps :)
Best
Alex
Froothie International Team

Freddo
Freddoasked

When are the Thermocookers arriving. I feel as if I paid so long ago9 at least 3 months I think) and still no word of arrival. Can you let us know if the boat bringing them has sunk?????

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hey Freddo, to be able to look into this for you can you please send us your order number as direct message and we will take a look ASAP :)

Heather
Heatherasked

HI,, I have had excellent service from Froothie juicer, but after 18 months there is a lot of fibre remaining within the bowl and the completed juice. Can you tell me if this is because the celery is very stringy this time of the year or has the centre blade of the machine worn thin and the fibre then sits outside the blade? There is a lot of fibre and juice which is not going through to the outside, and ther is fibre in the finished juice. Thank you,

1 answer
Froothie
Athena Solutions Pty LtdFroothie

Hello Heather, Alex here from the Froothie Support Team.
I am sorry to hear of the issue you are encountering with your appliance and our service and the frustration this is causing you.
We pride ourselves in offering all our customers excellent service and all the feedback is taken seriously. I want you to be happy with your appliance as customer satisfaction is paramount at Froothie.
So that we can personally assist you, may I ask you to open a ticket with our support team at https://athenasolutions.zendesk.com/hc/en-us/requests/new?
Our Support Team is ready to help you with any issues you may have, 24/7.
Warm regards
Alex

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