2,518 reviews
AI reviews summary
Pros
Cons
Verdict
Customer experiences with TCL Australia are broadly divided between positive encounters with customer support and frustration regarding product reliability. While many consumers praise the responsive and patient assistance provided by support agents during warranty claims and technical troubleshooting, others report persistent software glitches, remote delays, and lengthy delays during the repair process. Overall sentiment leans positive for after-sales service, though hardware and software consistency remain points of concern for a minority of buyers.
After initial contract with TCL they were very responsive and efficient, they kept me up to date with the entire warranty process and also did a follow-up when the tv was replaced , thanks TCL and thanks to ABBY Show details
My 6yr old TCL TV was having issues, being stuck on the boot screen. I reached out to TCL & within days, I received a call back to discuss a solution. I want sent an email by the extremely helpful IAN, with clear instructions & a link to new firmware. Once I completed the update, the TV came back to life, working better than ever. Even apps like… Read more
YouTube that weren't working before the TV got stuck in bootloop, now work perfectly. Thank you. Excellent support.
I was having trouble casting from my android phone to my new TCL tv and Marc was very helpful and spent 45 minutes on the phone where we were able to connect my phone to the tv.
Reviews with attachments
Worst customer service ever. After going backwards and forwards for two weeks with theses people I'm fed up. Two TVs, both sluggish from day one, but just try to get them to make good on their warranty! Even after doing all the dirty work for them and being compelled to send videos as proof, they still don't provide customer service. Do not buy anything from TCL if customer service means anything to you! Show details
I am a satisfied customer of my tcl tv and thank you for the tcl technician video call to get my tv up and running again Show details · 1
Never again TV has crapped itself after not even 4 years. Out of warranty, 75 inch flickers randomly on all channels, video games, streaming waste of money! Show details
Hi Customer, We understand your disappointment… Read more
Today I spoke with Jesse, a TCL technician regarding a small problem with my near new television which I am extremely happy with so far. The problem was with the program guide, whereby the date would change and all information regarding channels would disappear. Jesse talked me through the problem and we fixed it so I would recommend this Company and their back up technical support as well. Well done TCL. Show reply
Excellent service jd was very helpfulland my problem was solved Show details · 1
Great TCL TV and Excellent Customer Service I have been happy with my TCL TV overall, and I appreciate the quality and value that TCL offers. Although I experienced a fault with my original TV, I was very pleased with how the issue was handled. I would especially like to thank Alvin for his outstanding customer service, support, and assistance… Read more · 1
throughout the entire process.
Alvin arranged a store credit for a replacement TV and organised a technician to deliver and install the new TV, as well as remove the faulty TV, all free of charge. He was helpful, professional, and supportive every step of the way, making the whole process much easier and more convenient.
I am happy to be purchasing the same TCL TV again and look forward to enjoying my replacement. Hopefully, I will not experience the same issue again.
Thank you, Alvin, for your excellent customer service and for going the extra mile to ensure a satisfactory resolution. Your assistance has left me with a positive impression of TCL and its customer support. Highly appreciated and recommended!
Latest follow-ups
Excellent customer service – Charisse was extremely helpful and very friendly in processing my replacement television under warranty. I couldn’t be happier.
Follow-up · They wouldn’t replace a television under the three-year warranty. Only two years had elapsed and they refused to repair or replace it.
Hi Peter, We are glad to hear from you, we appreciate your feedback and thank you for choosing TCL.
Great customer service. Ian was very helpful and understanding with my request and very quick to reply back.. I had a problem with my tv and dealing with them was so easy and stress free. Would highly recommend Show reply
Follow-up · I had to return the tv for a different model and my sales representative, Miles, was absolutely amazing. She kept in constant contact and was eager to help and make sure that I was satisfied. She was very friendly and truly understanding too. Was extremely happy with Miles' customer service. Thank you
I had a problem with our Tv, and Elie was absolutely fantastic, and guided me through the whole process successfully, you rock Elie, thank you so much. Show details · 4
Follow-up · Haven’t had any problems since Elie helped me reset the whole TV properly, Thanks Elie, you were fantastic ⭐️⭐️⭐️⭐️⭐️
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In-depth reviews
I simply cannot fault my tv warranty process with TCL. I contacted customer support on 22/9/2026 in respect to an issue with my 85 inch tv which was still under warranty. An email back from Shiela - Technical Support Representative asked for details of the problem and asked to provide photos, proof of purchase and the serial number to which I… Read more · 1
supplied. This email was then followed up with a phone call from Sheila and she explained they will review my claim and advise of the next steps. I then received another email from Xavier advising my case was in process for a replacement tv. 30/9/2026 I received another email stating my case is now in process for a new tv. 1/10/2026 advised that a new tv had been shipped and will arrive within 7-10. days. TV arrived 8/10/2026. They also took the old tv away. My experience with Sheila, Xavier and Ian and the service I received has been exceptional. Albeit I did think this warranty process would be a difficult and lengthy process. Suffice to say to have a new tv within two weeks of making my claim restores my faith in warranty claims.
Purchased an 85in TCL TV 18 months ago. Just went through the warranty process as the screen went black. Sent numerous pictures and videos, took 8 days to establish that the TV is no good. Multiple emails back & forth and phone calls to get to this point. They refuse to send a technician out. Now they want to replace the TV with a newer model and… Read more
expect me to wait up to a further 12 days, of course, I have to incur the cost of removal of the old TV from the wall and installing the new one. We have had 2 x Samsung TVs for the last 20 years with not one issue. I am pushing for a full refund and going back to a Samsung, I thought I saved money buy going with a cheaper brand, but it will cost me more in the long run, in money and grief, huge mistake buying this brand, very ordinary service from a warranty point of view and low quality product. Bought this size TV for the footy, wouldnt you know it finals start this week! Never buying a product from this brand again. Do yourself a favour and spend a little more and get a reputable brand.
Hi Verndan, We understand your disappointment and… Read more
I would like to sincerely thank the entire TCL team for the outstanding customer service and support I received throughout my warranty claim process. When my TV suddenly stopped working, I contacted TCL for assistance as the product was still under warranty. From my very first interaction, the team was professional, responsive, and extremely… Read more · 1
helpful. They guided me through the process, kept me informed, and made everything straightforward and stress-free. What impressed me most was how quickly the issue was resolved. The entire process was completed within a week, which exceeded my expectations and demonstrated TCL's commitment to customer satisfaction. Not only was my claim approved promptly, but TCL also arranged to replace my damaged TV with a brand-new one, which is expected to be delivered sooner than anticipated. This level of service truly exceeded my expectations. A special thank you to AJ and Miles, who initiated and managed the process. Their excellent communication, professionalism, and willingness to help made the experience seamless from start to finish. It is refreshing to receive such exceptional customer service these days, and I truly appreciate the effort and dedication shown by everyone involved. I highly recommend TCL to anyone looking for a company that stands behind its products and genuinely cares about its customers. Thank you again, TCL, for a brilliant customer experience. I am truly grateful for the support and outstanding service provided by your team.
Positive reviews
I had a need to call TCL SERVICE today and I got on to a young man called Shin he was extremely helpful and friendly and did everything he could to solve my problem, he went above and beyond what most people would do. Thank you Shin.
Best TV'S I have owned. Have had Tcl TV's since they first came to Australia Never had a moments problem with any of them. The only reason we upgraded was because we wanted a larger TV. Also wonderful to be able to call the help line and talk to a real person if any problem arises.
The TV works well but doesn’t have a very big storage space for extra apps. Must clear the cache regularly to optimize use. Had an issue with connecting to the internet and Ackie was very helpful and went to no end of trouble to fix the issue. Thank you very much Ackie for you patience with this issue. Show reply
Negative reviews
MY TCL continually fails to start up, the red light which is supposed to flash when remote contacts it stays dead. It's not the remote as I checked it works with camera on phone. There is NO backup on/off switch to get it started which makes the TV a piece of useless junk! I haven't seen an Android or Google TV that isn't a garbage can full of faults! Show details
I had a frustrating experience with TCL regarding an issue with my TV. Initially, my claim was assessed as physical damage, which I did not agree with. I repeatedly explained that there was no physical damage, but the process took quite a long time. I was also told that a technician would be sent, but this never happened, while the problem with… Read more
the TV continued to get worse.
After I called and spoke with RHODZ, things finally moved forward. I was advised to take the TV back to the store where I purchased it so they could confirm that there was no physical damage. Once this was confirmed, the TV was replaced.
I appreciate that RHODZ listened to my concerns and helped me reach a resolution, and I am happy that the TV was ultimately replaced. However, I do feel that the process could have been much quicker and less stressful. The initial assessment and the delays were frustrating, especially when I was waiting for a technician who never came.
Overall, I am thankful that RHODZ helped resolve the matter in the end, but I hope TCL can improve the claims and support process so customers don’t have to spend so much time following up to have a legitimate issue resolved.
If you enjoy watching the spinning wheel for hours on end with no result and clearing caches constantly it will be perfect for you.. Worst television I have ever had the misfortune of owning. Slow, freezing constantly, will not load apps. Buy any other brand.
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Recent reviews
Totally impressed with the customer service support I received from Rhodz @ TLC. His communication was prompt, professional, and clear. Thanks so much for your help Rhodz. Show details · 1
We recently had a warranty issue with our TV We were very impressed with how quickly this was resolved. Communication with Alvin was excellent and we were very happy with the outcome. Show details · 1
My retailer contacted TCL on my behalf when my TV failed. TCL were very prompt in approaching me and extremely helpful in trying to identify the cause of the problem. Within a very short time they have approved a refund/new replacement. Wonderful to deal with, great and prompt communication. Highly recommend TCL for service. Show reply
Id like to thank Alvin for trouble shooting why our TV wasn't working he was very professional and replied quickly to all of my emails . Turned out to be a simple fix Show details · 1
I was having trouble setting up my new Falcon tv and getting some of the apps to work. I called through to the support line and Carly was so helpful and patient with me. She fixed my issue and I was very impressed with the service. Show details · 1
Bought a new TV within the days the screen would pixalate at times when changing channelsl. I contact TCL straight away they asked for photos and proof of purchase which was provided. They then asked for the serial number which was a sticker on the back. This had become scratched so they got me to get it via the TV which I did. They have now come… Read more
back to me and advised that a scratched serial sticker voids the warranty despite being able to show them the serial number via the TV. It has been over 2 months this has been going on with the latest it has been escalated to the warranty thier warranty team for reviews. I am now going to fair trading.
Hi Cheryl, We understand your disappointment… Read more
I had a bit of a rollercoaster experience with TCL, but they completely turned it around. Initially, I reached out about a dead pixel issue on my 75-inch TV and was knocked back, being told it fell within "acceptable industry standards." I was pretty disappointed, but then out of nowhere, their customer service team reached out again. A huge… Read more · 1
thank you to Miles and Ian, who completely reversed the decision and offered to deliver a brand-new replacement TV right to my doorstep to save me the hassle of a repair.
From getting rejected to having the entire issue completely resolved took less than a week. Really impressed that they actually listened to my case and went the extra mile to look after me.
Fantastic customer service in the end!
Couldn’t recommend TCL and their process enough. Have had to go through the warranty process for my washing machine and I genuinely couldn’t have had a better customer service agent! He was so quick, so prompt, so helpful and ensured I was updated on all next steps. I was thinking this was going to be an incredibly hard process, but he made it so easy! Thanks Gary!! You should be commended for your efforts. Show reply
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Hi Michael, We understand your disappointment… Read more