TCL Australia

Was having trouble keeping ice cream firm in the freezer section of my TCL fridge/freezer. Phoned for help & was so pleased to be given simple instructions to follow which solved the problem. Not only that, they followed up with an email to make sure I was happy. Fantastic service & product! Thank you Miles & TCL Show details

Was pleasantly suprised by the customer service I received, it took a while to find the issue, however my consultant was extremely patient, we reset the TV and now it works perfectly! Thank you Show details ·  1

Very disappointed with TCL televisions. I’ve had to perform manual updates and was asked to repeat them just to fix sound issues, and the TV still underperforms. I’ve never needed to do these kinds of updates with any television. Customer service has been extremely frustrating. Would not recommend.

We bought a TCL TV partly because of the warranty. The TV worked okay but occasionally the remote software played up but switching on/off the TV reset the problem. All was okay then we got a blank screen. We are in Darwin which is quite remote but… Read more ·  1

TCL Service AU through Miles sorted out the distance issues.

After inspection the TV is now being replaced. So our experience with TCL is excellent.

Chers Roger Heapy

I had some issues trying to figure out my new washing machine. I found the owner’s manual was not helpful and it had some errors which caused even more confusion. After speaking to Ron everything was clear and my problem was solved. Ron was very helpful and professional. Show details ·  1

Xavier was very patient and extremely helpful in resolving my issue with the wifi on my TCL tv. He figured out what the problem was very quickly and gently guided me through the steps to resolve it. I felt very supported and grateful to have his assistance. He deserves a promotion! Thank you, Xavier! Show details ·  1

I bought an 85 inch TCL TV and when I unpacked it and started to install it myself I found there was a small bend and sharp edge on the bottom right side of the screen metal frame. I immediately informed TCL customer service and sent them photos and answered all their questions. They were very good and wanted to help. I had several… Read more

communications with TCL and they always followed up within 48 hours. They were courteous and thoughtful. They offered me to return the TV or accept the TV with an extended warranty. I was happy to accept the extended warranty. I was able to repair the damage myself to my satisfaction. The thing I like about TCL is that they never once gave me the impression that they were not going to help me resolve this issue to my satisfaction.

We bought a 75’ tcl tv last year for our new house and recently the tv appeared with stripe and became faulty. We called for tcl inspection via good guys which we bought from and helped report our case. TCL sent somebody to our house for inspecting and the guy stayed few minutes without taking the the tv for checking and turned on tv for a while… Read more

and gone. Only when I called the hotline to find out it’s determined to be physical damage while there is no obvious damage on surface. I will not buy any tv from them.

Absolute junk. TV has a random software issue(s). Hangs, won't connect to internet, needs unplugging to reset. General extremely frustrating experiences and its very slow to respond to remote commands. Avoid like the plague! Show details

The TV is ok but given the price we paid, the customer care is terrible. I asked for support still inside warranty, I got a templated response back 4 days later and at 5.50pm the day before good Friday, meaning I could not get a hold of anyone when it turned out their templated email of suggestions didnt work. Show details

My TV was 4 mths shy of the warranty expiry when some lines of dead pixels appeared. Miles from TCL ensured it was a simple claims process. Minor hiccup when the automated system closed my claim, however a quick phone call and it was all sorted. Appreciate the efficient service. Show details ·  1

After 6-7 years these TVs are almost useless. I am an electrician who installs TVs and there FYA reception and I also have five TCL TVs in my own house. I have to reboot all of them almost every week to keep working. I wish I had of paid more and not taken the cheap option.

The after service is horrible. we have to call them so many times for their service guys to fix our TCL tv. They replaced the the part but didn't fix the problem. Show details

I purchased a TCL 75c7k 3 months ago. It’s already failed. It turned itself off and now will not turn on. I read so many good reviews on this tv and then this happened. Never in my life have I owned a tv that only lasted 3 months. Will never buy a TCL again stick with LG or even Samsung. Don’t buy this trash Show details

Wouldn’t have bought this TV and another tcl if I knew then what I know now. This tv automatically updates itself every time I turn it on. It is very slow and VERY frustrating. You can’t properly adjust settings and brightness. Regretting this purchase but it’s too late. Show details

Appreciation for Excellent Service. To: Service Au, TCL Australia. Date: 20/03/2026. Dear Sir or Madam, I am writing to express my appreciation for the staff at TCL Service AU. All six team members worked hard to assist me with a positive attitude and a high level of professionalism. (Rui, Shiela, Jesse, Ron, Will, Miles.) Thank all of… Read more ·  1

them.

In particular, I would like to thank Miles, who ultimately solved the problem finally. My TV is now working well. (on 20/03/2026)

Miles is the best!

Miles provided outstanding service, and I am very grateful for the help.

Thank you once again.

Best regards,

Michael

I have 3x TCL TV's. First contact about 18 months ago was for help hooking up a soundbar. The girl I spoke talked me through it & all was good. She made setting it up easy. This weeks adventure saw one of the TV's losing wi-fi signal regularly. Did all the usual rebooting TV & modem things but it kept happening every 5 to 20 minutes. Checked… Read more ·  1

signal with PC and phone and the signal was strong & reliable. Emailed support & received quick advice from Rhodz & Hajji. It worked. Thanks guys. Cheers, Tony.

When the Wi-Fi stopped working on my parents TCL smart TV they thought they would need to either pay for an expensive repair or get a new tv. I called the TCL customer service hoping they would have a service person who could come out and look at the tv; instead I was fortunate to speak to customer service representative Corey who stepped me… Read more ·  1

through some possible fixes. After a few things didn't work Corey finally advised me to try to reset the tv to factory settings, which would be drastic as we would need to re-enter all our information but it was worth a try, and lo and behold, it worked! I want to thank Corey so much for his patience and excellent customer service that helped my elderly parents avoid having to incur an extra expense that they couldn't afford. Thankyou Corey and thankyou TCL for having a product that was able to be repaired rather than send straight to landfill.

Utterly hopeless. My tv is 11 months old and the screen just stopped working. Customer service is incompetent and very slow. They asked me to provide a video of the blank screen and then I was informed 2 business days later when I CONTACTED THEM FOR AN UPDATE that they required the screen to be tapped. A week later I was told that a replacement… Read more

will be sent to the technician. It then took them 3 more business days to inform me that it is not in stock in NSW and needs to be shipped from a different state. Customer service is clearly not based in Australia. They have terrible communication and cannot complete simple tasks of replacing a faulty product in a reasonable timeframe. I have now been without a tv for 3 weeks and need to wait for it to be sent from interstate. Would not recommend or buy again.

I had a problem with my ok button on the remote. I had tried all the troubleshooting and no luck. Gary called and within a minute he had talked me through how to fix the issue. Excellent!! Show details ·  1