TCL Australia

The team from TCL were very helpful with my warranty claim. Very swift reply and follow ups. AJ made sure my claim was processed quickly, and comunication was outstanding. Agreed to a like for like replacement for my TV without dispute.

We reported the issue with your company We attended what you asked us to do Having complied with your request within 24 hrs we had a positive answer We are very grateful Thank you Abby & co Colleen & John VALLANCE

We're thankful for the customer team at TCL (in the Philippines) for providing us with excellent service! They reviewed our claim and replaced our faulty TV promptly and efficiently. Show details

Thankyou ABBY from TCL, I am happy with the service, my replacement Tv is on its way. Thankyou. Show reply

Was having trouble keeping ice cream firm in the freezer section of my TCL fridge/freezer. Phoned for help & was so pleased to be given simple instructions to follow which solved the problem. Not only that, they followed up with an email to make sure I was happy. Fantastic service & product! Thank you Miles & TCL Show details ·  1

It was the best experience I have ever had when I had to deal with customer service. I was a little bit hesitant to call as I did not want to encounter yet again another not properly qualified and equiped person which would be a waste of time like I had experienced in the past (not directed to TLC, but in general). Jesse proved me wrong! He made… Read more ·  1

it an easy and enjoyable phone call experience. Easy to talk to, not asking unecessary questions, focused with the task, knowledgeable quick and expedient. Jesse is the keeper. If I have to mark his performace (knowledge, conduct, speed, attitude etc), I would alocate 10 out of 10 for the entire task. Well done Jesse!

Had an issue with 75 inch TV purchased 18 months ago. Contacted TCL and an immediate replacement was organised. Customer Service was excellent, big thank you to ABBY for her professionalism and courtesy. Show reply

Thank you Xavier for your help in fixing my tv. I appreciated your prompt responses to my queries & following up with me afterwards to ensure my problems were resolved. Show details ·  1

DO NOT BUY. TV is fine but to get it to work you have to hand all your data over to Google and sign up for an account which within 24 hours constantly asks you to login each time you turn the TV on and then randomly disables the google account and makes you appeal to get it back. Without it, you cannot use any of the apps on the TV

TCL made a requests, I responded with what they wanted, then they kept making the same requests. They seem incapable of reviewing prior communications until you call them and say "you asked me to do X, but can you not see that I sent X to you two days ago ?"

Worse company i have ever dealt with..2 months now,still waiting for replacement tv...emails and txt go unanswered...1300 number has given me 3 dates so far,,,none eventuated.....

I had an issue with my 75in TCL TV and their customer service team was most helpful replacing the unit with a new model. The process was smooth and prompt. Thank you ABBY for your assistance. Show details ·  1

TCL have been great with a warranty issue, excellent communication constantly keeping us informed with what was happening and Ron was extremely helpful on the phone letting me know exactly what has happened, is happening and will happen. Thankyou Show reply

Big Thanks to Miles at TCL, Had an issue with a small patch of pixels drop out on my otherwise fantastic tv. When you have an issue you generally gear yourself up for hours on the phone and an argument to get it solved. Not in this case, I sent a website inquiry to which Miles promptly responded and after a few back and forth emails I’ve got a… Read more ·  1

replacement getting delivered in the coming days, way too easy! This level of customer service keeps people coming back and has justified my decision to go get a TCL soundbar I’ve been looking at. Thanks again Miles!

TCL are 100% deserving of writing a 5 star review. I'm especially impressed with their after sales service. Quality-wise I can't fault them, and they have been absolutely the best with my warranty claim - zero struggle, only aiming for customer satisfaction. People fear cheaper brands due to quality and warranty but TCL are amazing in both areas. Show details

We asked TCL to replace a TV that my elderly mum bought earlier this year as she experienced ongoing issues with the tv screen pixellating. Although the whole process took over 2 months to resolve partly due to the logistics of TCL technical support (via phone) needing me to be at my mum’s house in person to try to help troubleshoot, we got there… Read more ·  1

in the end. Follow-up service from Abby today on the phone was great. Another chap called Will was helpful in the email communication process along the way. Thank you

I had been struggling to get this problem of setting up favourite channels fixed for quite some time but TJ managed to get to the bottom of it and sort things out. We had internet connection issues to complicate the matter but he patiently worked his way through the issue and found the solution. He was knowledgeable, empathetic and patient and I ended up with a good result. TJ did a very good job. Show details ·  1

After several attempts with other technical people from TCL to Nova Vale finally I spoke with and he solved the problem less than 10 minutes compared to 1 hour with the previous two people very happy Show details ·  1

Really appreciated the fact that TCL listened and were prompt in sorting out the problem. They honoured the warranty on our TV and a new one was delivered as promised. The communication was excellent as were the delivery guys. Thank you Abby! Show details ·  1

Very good response to my warranty claim with a new tv within two weeks. Thanks to Abby and a couple of other telephonists. I did have some difficulty in understanding their admirable attempt at the English spoken word,but hey,we're a multicultural world nowadays. Show details ·  1

My grandsons TV died while still under warranty. Reporting the problems took some time, having to video the TV in situ, however with the great help of a TCL technician we got there. The contact via email was good and I asked a question to which AJ replied and was able to set my mind at rest. AJ was very helpful. I found all the contacts at TCL… Read more ·  1

to be very good. Just waiting for the replacement TV. Just one suggestion. Because my grandson lives in a first floor apartment, we have to get the old TV to the ground floor and take the new one up to the first floor. Due to our circumstances this will be very awkward for us (no lift). It would be an added service for replacement TV's to be delivered to a convenient place. Thank you