TCL Australia

I put in a warranty claim with TCL after a recent firmware update caused some problems. The technical support technician Miles suggested I perform specific inspections and actions. Great support team with a great outcome. Show details

The TCL TV is excellent; however, after a year, there was a minor pixelation issue. The TCL support team arranged for a swap to a newer model and had it delivered in good time. Excellent support service from the crew at TCL Australia- Tin, Abby, Gary and others. Thank you.

Tv is nice, however we came across issues with installing YouTube directly on the TV. I contacted support and Elie was awesome. They led me through the factory reset process and helped me fix the issue Show details

Do not buy a TCL TV if you want to just watch free to air TV and dont want a constant nuisance popup from google "you are missing important alerts". … Read more

In fact, I would not recommend anyone buy a TV that has "Google TV" on it, as apparently they all have the same nuisance message constantly popping up. It is trying to force you to connect to the internet so google can download information about you or what it has recorded you doing (ie they have a camera). Been through the service menu, and there's nothing to turn off this nuisance message.

My washing machine threw a hissy-fit so contacted TCL, who have been exceptionally good at resolving my problem. Tin especially has been very helpful - prompt and polite with emails and information. Show details ·  1

Settings changes – I had a problem with my TV randomly changing the brightness setting. Ian helped me through the process to identify and fix the problem, showcasing his extensive knowledge of the product. Show reply

Dear Abby, I wish to sincerely, thank you for the excellent support you’ve provided in resolving my TV swap request. What impressed me most was your willingness to go above and beyond by arranging the replacement, basis initial notifications, even before the faulty TV had been collected and assessed. When I explained that my elderly parents… Read more

rely heavily on the TV for the daily entertainment and companionship, you took the time to understand the situation and acted with genuine care and compassion.

Your customer focused approach turned what could I be in a stressful experience into a very positive one please accept my in fact, our heartfelt appreciation for your professionalism kindness, and exceptional service, ABBY.

Thank you again for your help. God bless!

The technical service department of TCL have been fantastic. Prompt answers to queries and follow-ups. I had an issue with my 65" TV and it is being replaced under warranty by the equivalent current 2026 model. Shout out to Gary who has been most helpful. Show details

Very responsive, didn’t had to stay on hold, got to them real quick. Thanks to Arci for helping me resolve my TV internet issue. Your update helped and works just fine now. Show details ·  1

Purchased an 85in TCL TV 18 months ago. Just went through the warranty process as the screen went black. Sent numerous pictures and videos, took 8 days to establish that the TV is no good. Multiple emails back & forth and phone calls to get to this point. They refuse to send a technician out. Now they want to replace the TV with a newer model and… Read more

expect me to wait up to a further 12 days, of course, I have to incur the cost of removal of the old TV from the wall and installing the new one. We have had 2 x Samsung TVs for the last 20 years with not one issue. I am pushing for a full refund and going back to a Samsung, I thought I saved money buy going with a cheaper brand, but it will cost me more in the long run, in money and grief, huge mistake buying this brand, very ordinary service from a warranty point of view and low quality product. Bought this size TV for the footy, wouldnt you know it finals start this week! Never buying a product from this brand again. Do yourself a favour and spend a little more and get a reputable brand.

Not satisfied with the product or service provided, do not recommend getting a TCL if you expect quality or support. Our tv had a major failure after 3.5 years with very basic usage by my elderly mother. No streaming. No gaming. Basic settings. Other TVs have lasted 8-10 years without issue. We thought we were upgrading. Should have kept our old… Read more

one.

After calling, they requested details to be sent via email. However service could not find my emails and did not acknowledge the SMS replies either, I had to follow up several times for any acknowledgement.

They then dismissed the claim and cited a range of reasons this TV might fail so soon, and because of all those factors (none of which apply), they would refuse a repair.

TCL 65" inch tv is 7 months old and it's started to randomly scramble and then reload the channel info but at least it stays on and is back to normal in a second or two. I mentioned it to TCL and received 2 separate calls to coach me through the data refresh and then a full reboot to factory settings only for it to continue after the tv has been… Read more

on for a few hours. Since then they have changed my case number twice [probably to meet their KPIs], and email me from two different email addresses around 10 times, and texting me a dozen times asking for the same information over and over again. I think this is a tactic just they brake you and that you'll go away. Once again we see a company's real culture and ethics when something goes wrong.

I recently had an issue with my TCL C855 85-inch TV and needed to make a warranty claim. I would like to thank Alvin, Xavier, Miles and Abby from TCL Customer Support for their assistance throughout the process. They communicated with me throughout the claim, reviewed the issue and ultimately arranged a refund for my television. I appreciated the… Read more ·  1

professionalism, communication and effort from the team in bringing the matter to a resolution.

A special thank you to Alvin for his follow-up and for taking the time to ask for my feedback. Overall, I am pleased with the way TCL handled my claim and appreciate the support provided by the team.

All members of the TCL team have been polite and efficient. Technical evaluation was structured and methodical. The fault was identified and clear instructions on the follow up steps communicated. The customer support team gathered, proof of purchase, video of the fault. model and serial number information during the call and later via emails. I… Read more ·  1

was kept informed of progress and hand over to local repair ASP. I'd like to thank Alvin for his very polite and friendly nature and his assistance. Problems happen it's how you deal with them that counts. I was very satisfied with the TCL staff and how they dealt with my TV issue.

TLC Have been an absolutely fantastic company to deal with. They are a Company that truely stands by their products. Gary was fantastic in the tech department. And the phone staff brilliant. Show details ·  1

Thank you so much for sorting out our dryer problem. We were so happy to know that we can return it and exchange for a new one. The service has been fantastic and Gary was very accommodating to us. Show details ·  1

I had bought a new tv and it was only a couple of months old when the screen went black and there seemed to be flickering after being on for about an hour. I reported it to TCL, they sent out a repair man who took it away to look at it. I was then contacted by Abby from TCL advising they would replace it rather than repair it if I agreed which I did. Show reply

My TCL Sound bar arrived without it's remote. I sent a quick email to their support team. The next morning a team member called RHODZ called me personally to sort out exactly what I wanted. She followed through with an email confirming details of our telephone conversation. Totally impressed and appreciate how quick how RHODZ responded to my email inquiry. Show details ·  1

Brought tcl tv and the backlight went off, called for a warranty, and as been a great service. A shout out to Amy on the phone brilliant. Tv got replaced and so gappy Show details ·  1

When I required help with a programming issue with my TV Carly was extremely helpful and was able to address the issue. Thank you to Carly for her patience and clear instructions. Show details ·  1

We purchased a new TV and couldn’t get Stan or Netflix and I called TCL and was very lucky to get Carly who was amazing and took me though every step of the way Couldn’t of asked for a more professional customer service person Show details ·  1

I had an issue with my brand new TCL Tv. I called Customer service and found them so helpful and most importantly knowledgeable. I would highly recommend TCL Customer service if anyone has issues. Show details ·  1