Reviewer Photos & Videos
Phone service was excellent
I was tended to by Laarni, on the phone, who was easy to understand and understood my complaint.
TCL tech department is currently looking into my problem, which is, the poor placement of the sleep function. It takes more than 50 button presses to set a timer for 1 hour. Please TECH DEPARTMENT put a sleep function button on the HOME SCREEN. Thankyou TCL and Thank you Laarni
Excellent Service !!!
Had a problem with EPG not showing on TV. Rang TCL Support and was answered by Marky. My lucky day. He was so helpful and patient with me as my "technological skills" are not real good. He helped me through my problem until it was solved. Thank you Marky and thank you TCL for excellent customer support.
Rob B. Gold Coast, Australia
- Verified customer
Internet not connecting
I was very happy with the purchase of my 2x TCL tv's from JB HI_FI Lakeside Joondalup.
The tv's purchased certainly suit our purpose.
We had an issue with the internet not connecting and i contacted Customer Support to resolve.
I was put through to Paulo (case# 141228) was was very professional and patient stepping me through the process to successfully resolve the issue.
Laarni - great customer services
laarni was very helpful and took her time to work with me to ensure that the problem I was having with my TV was fixed and if not that she would help me to resolve the issue. I am very happy with the customer service that she provided. I hope that I no longer experience any further issues with my tcl TV if so I won't be afraid to call and discuss the matter further especially if the customer service team members are all like learning. a+++ service
Tech support wonderful but not the product
Angelie from tech support was excellent with helping me resolve 2 issues with power on/off switch and also slow to start tv. She was very patient and helped resolve both issues. This is the second time I have had issues with my TCL tv in 18months and probably would not buy one again. The reason I bought this tv was because it had a sound bar inbuilt at bottom of tv. Would go to another brand next time.
Great customer service
My conversation with laarni was satisfactory. She was able to rectify the snowy picture on my 55 inch tcl television. Hoping this situation won’t occur again. Otherwise, she gave me details on how to follow up this problem if it happens again.
Disposable product. No respect for customer by service staff
TV was always pretty bad, for example it didn't find the wifi effectively. Then after about 4 months the poor quality electronics inside developed a green line on the screen.
Firstly they made me take a billion photos rather than trusting something was wrong.
Then they made me wait 2 days at home for their Australian customer service people (2 days because they sent them the wrong replacement TV first time round).
Then they only sent one person so I had to help for an hour (twice... wrong TV first time) installing the TV with the guy.
Lousy customer service. Not apologetic about the TV breaking at all. It is a really poorly made product and it comes with poor customer service. TCL is a company of scumbags.
Excellent technical support
My new TCL Smart TV required a software update because I had bought it 6 months prior to installation. Technical support identified the issue, sent the file and kept in contact until I had the TV working satisfactory.
The TCL TV is also much better than my Toshiba Smart TV
Hard to put into words how poor the experience has been with TCL.
Two failed 55 inch TV’s in 2 years. Waiting 3+ months for a replacement. You’d have more satisfaction setting fire to your money - seriously. Incredibly poor service surpassed only by worse product quality.
Great Customer Service
I have waited for around 10minutes but Eva was wonderful to assist and gave me assurance that my tcl tv is still under warranty. She has also given clear instructions to process the free home repair and possible replacement. She was also kind on providing instructions how to troubleshoot the unit. Thanks Eva. I am now expecting the call from technician next week. Hope that my tv will be fixed soon.
Paulo was Very Quick and gave Great Customer service
I contacted Paulo from Customer Service on 1300738149 searching for a code to connect my 2 x Optus Fetch Box Remote Control to my 2 x TCL Smart Tv's.
Paulo Answered the phone after only 4 rings. Once I explained my request I was put on hold for less then 2min and Paulo was back with exactly what I needed.
I couldn't be happier with the effort put in to satisfying there customer.
I would have given 11 stars if they were there.
Great help from when the difficult time
I had a big problem with my smart tv to connect wifi . However EVA was helped me to resolve that problem within 30 mnt . Thank you so much your better customer service eva . Happy to talk with you highly recommend her service.
The reviewer stated that an incentive was offered for this review
Questions & Answers
i have a 65 C6 which has decided to stay in boot mode on startup. I have tried the soft reset but to no avail.
Has anyone experienced this problem with a resolve. This tv is a sad necessity to help entertain a 2 1/2 year old
All of a sudden all my ABC channels have disappeared. any thoughts on what this might be please
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