Tangerine Mobile Broadband

Melissa was great with my enquiry to join a mobile plan with tangerine, very clear and helpful. Thank you! Show reply

Riane who was the contact person for Tangerine connection was both extremely efficient and pleasant. Process took less than 10 mins. Great service. Thanks heaps Gloria and Helen.✅✅ Show reply

Have recently sign up for mobile broadband service 6 days ago and in the website says 3-5 business days to be delivered and I was supposed to receive a follow up email containing delivery details. Called them tonight and the customer service said my SIM card hasn't been even despatched and after sent it will take up to 10 business days to be… Read more

delivered, that's is ridiculous. Almost 20 days to deliver a SIM card in Sydney CBD? Not even in the middle of outback in WA they took that long. First impression of the company is already terrible.

Vin is an asset to Tangerine. He went above and beyond to ensure i was happy. He is very knowledgeable on all products so you can be sure you will receive the best results. Tangerine is lucky to have vin on their team. I wish i could call tangerine and ask to speak to him directly next time i have a query. Completely satisfied ! Show reply

Online customer service has been excellent Kurt was great! They really went above and beyond. They have great prices and great coverage. Have never had any issues. Show reply

Manny was very helpful in resolving my account query. He was friendly and efficient. Show reply

Disconnented service but still charged 2 months later – After the initial set up where they were prompt to resolve issues with invoice (wrong amount) I tried to cancel in Nov 2024 and was told I could not detect a service because the cycle for me starts on 5th of the month so I had to RING IN before 4 Jan 2025 to cancel but had to continue to pay usual fee on 20th Dec. So I did and now just found a… Read more

charge on my card for 2 mths worth - January and February even though I have now thrown out the SIM card and am using another provider. These cowboy Telecom companies - once they have your card details DO NOT allow you to delete those details. I did not have that problem with Vodafone. So Tangerine is a cowboy retailer owned by Richard Branson's son.

Tangerine leaves a bitter taste – I have had no connectivity for 6 days so far. Since October I have been receiving emails and having to listen to a pre-recorded voice message before any calls I made are connected. Due to the fact that the 3G network was being closed down. Each time I received emails from Tangerine telling me to purchase a compatible mobile - I rang their customer… Read more

service - gave them my mobile model number and was reassured that my 4G coverage would NOT be affected. Last Tuesday my phone stopped working - with only SOS calls allowed. I have made 4 calls to customer service - received incorrect information and advice - I have had to purchase a pre-paid sim from Telstra so that I have connectivity when I leave my house. I run my own business and have not had any business calls since last Tuesday. I can do nothing - until my connectivity is restored by TANGERINE - I NEED to keep my original mobile number which I have had for 23 years! Steer well clear of this company.

Simply the best – Tiara is gold service. Solved a problem not many could. Show reply

Great customer service – When 3G was available it was fantastic, unfortunately the area l live in was unable to receive 4G. Telstra coverage map showed it was available but in reality it wasn't. With continued communication with Tangerine l was not able to solve the issue and today l had to cancel my subscription. After expressing my concerns with a very understanding… Read more ·  1

staff member named Miel he waived my billed l was halfway through because l had not been able to use it as 3G finished at the start of the next billing period. I thank Miel for his understanding on behalf of Tangerine and hope that 4G works in my area very soon so l can reconnect to the Tangerine service. Regards Tony

Good communication. Very pleasant and easy – I stated my need and Ricky addressed it and solved it. All good. Show reply

Hector was great with my tricky questions – Hector was great with my tricky questions. They assured me that I could change down my mobile plan for next pay cycle and also advised about my NBN plan timings. Very happy with the service I always leave the chat box with a full understanding.

Mobile Broadband – Phone to clarify the account I signed up for. Miel was very helpful, clarified & and refunded. He has also assured me that it will be correct at next billing cycle. Show reply

Excellent service and product sign up process - 5 stars – Excellent customer service and product sign up process was solid and easy. Tangerine could not have made it easier and painless for me to move from my telco of 15 years to them - well done on a customer experience that I remembered for all the right reasons!

Disappointing experience – I had ordered a mobile broadband connection a month in advance to replace my Tangerine NBN. After following up twice, a representative named James Medrano promised that he would escalate the issue to ensure that I received the new connection before my NBN was disconnected. However, when I called a third time, they claimed that my ID verification… Read more

was not complete, even though I had already done it twice already. It is very disappointing and frustrating that they are not reliable and did not fulfill their promise. As a result, I am now without an internet connection until the sim card arrives, which will take a week.

Appalling, check your bills carefully for them trying to overcharge you – Charged double mobile fee on my bill, have been disputing for weeks and told all sorts of garbage like it's a subscription fee, and it was for 2 months. I provided them every bill proving I have been billed for the mobile service each month yet they are desperate to rip me off. They promise a 25% discount off a bill for referring a friend, which I… Read more

did, gave them my referral code which she gave to Tangerine, never got a discounted bill, instead I got an overcharged bill. Customer service is rubbish, this company is very much on the take for your money. I feel terrible I actually referred my friend to this dismal company. I recommend steering clear, there are better companies out there.

Just a sour grape service from a bitter-sweet Tangerine – The service worked for several days with constant drop-outs. The company apologised for the mishaps with some excuses as they use Telstra for their services. However, the unfair point was that I got an invoice for double of the amount I agreed to and was charged for a service that was not performed to standard. I also got a phone call from the… Read more

company from a person that was incapable to speak an understandable English and the background-office noise was so loud that I could not understand a word. What is this for a miserable company? Be carful with whom you sign up with your broadband. The case ended up at the Telecomunications Industry Ombudsman.

Do not trust them. All my personal details stolen from their database – Have had all my personal details stolen from their database even though l haven't been a customer for over a year. They have little concern about this and just said sorry for the inconvenience. I have had to change everything because constantly getting hacked since the data was stole. There's 200,00 people affected by this and they have done nothing to address this. They hadn't even reported to the police. DO NOT TRUST THEM

Good luck searching for the fine print – I called an agent about Tangerine when researching my mobile broadband options and had a very pleasant conversation. It encouraged me to join up - I got the 200gb for $45 plan (for six months, then it would go up by $5). Unfortunately I underestimated my data needs and ran out within three weeks. I tried to call to see what my options were but it… Read more

was after hours, so I hopped on line and deposited another $45, in case this would reset the data supply.) I called back the next day to see if I could upgrade my plan - and restart the data, but was told I would still have to wait till the end of the month. So I decided to cancel and go with another provider. I called to cancel and asked for a refund. I was told this would arrive within 3-5 business days. Fine. 8 business days later and it had not been refunded so I called. I was told I should have received a bill - I had not. It was sent to me during the call. I discovered, with dismay, that this bill did not note that the account had been cancelled several days earlier and also, for some weird reason, charged me an additional amount in GST for the second month. My early payment was therefore deduced from a new amount of $51. I couldn't grab the rationale behind this, firstly: there is nothing on the website to say "the first payment will be the ADVERTISED MONTHLY charge BUT all subsequent payments AFTER THAT will include GST even though there's NOTHING on the website to say that the monthly charge is actually excluding GST, from the second month on. Even if I had not cancelled a week beforehand, I would be pretty angry that the charge I signed up for EXCLUDED GST. I mean, who does that? All advertised prices are inclusive of GST unless otherwise stated. Regardless, as I was not actually USING the service for the second month and I had in fact cancelled a week prior, I did not thing I should be charged gst for a product I was not using. After much explaining, the operator told me they would consult and call me back that afternoon. Two days later I called back because I had not heard. After much explanation, I was told I would receive the refund, without being charged gst. Fine, but I told the operator that they should advertise CLEARLY on the landing page of the website, that the charges listed are exclusing GST. Otherwise it's just shoddy business practice. I put up with Telstra's bad customer service for years, as soon as I had a tiny whiff that communication system with your telemarketers was going to be the same, I couldn't get out of there quick enough. Stop false advertising on your websiteand train your staff better to call back when they say they are going to.

Proceed with caution (or just don't bother) – I purchased a mobile broadband service (modem and data sim) and it has been a terrible experience. I established within the first hour that the modem was not fit for purpose and then spent 1.5 hours on the phone going from department to department who each tried to insist they had no refund policy and I was not entitled to any form of refund. It… Read more

was only once I read out their own refund policy to them that they conceded and would process a refund. I have since had to contact them three more times over the space of four weeks to get my full refund. Whilst an individual staff member may try to be helpful, it is clear they are not given the training or information they need. I suggest you read the T&Cs carefully, know your rights and only communicate via the web chat so you can keep records of the transcripts for future reference.

Great cheep option to get you over the line – I'm so glad they offer this product. The service staff are very helpful, patient and courteous. The portal needs some work: The verification code page is stuck at the point of entering and won't process a code when you try to update info, and I can't see a payment history anywhere. 2FA /MFA could be much better and offer the option for an… Read more

authenticator app and / or security keys. But I love this entry product. It has enough data to get you through and the 5G speeds are good. For now I'm sticking with Tangerine. 4 Stars. 1 star lost for the portal :-)

Thanks JM.