??!
1 photo
Aussie Fitness
3.5 from 59 reviews

Reviews

3.5

59 reviews
5
(34)
4
(2)
3
(3)
2
(1)
1
(19)
  • Product Quality
    3.0 (4)
  • Return Claim MadeYes (3) · No (2)
  • Shipping
    3.5 (2)
  • Warranty Claim MadeYes (0) · No (5)
Previous
Next
Rhys Greedy

Rhys GreedySouth East Queensland, QLD

  • 2 reviews
  • 4 likes

Extremely poor customer service following nil arrival of items ordered.

published
Return Claim MadeYes
Warranty Claim MadeNo

Pretty bad

published

Asked to cancel a pre order I made and all they said was they'll transfer it to accounts, did not hear anything back. Checked in 2 weeks later to find out it was refunded. Haven't received anything from them.. Spoke to Afterpay cause it says I still need to make another payment but was suppose to be cancelled? Talked to Afterpay and they haven't had any notification of a refund from them. Still waiting for them to reply to my message since its impossible to reach them by phone.

Update: My matter was finally resolved after being told to email someone over the weekend. Their communication needs to be a bit better between each other but I suspect having an overflow of customers could've interrupted that a bit.

Sonia

SoniaSydney, NSW

Do not use this company! Stay away!

published
Product Quality
Shipping
Return Claim MadeYes
Warranty Claim MadeNo
See all answers
Fitness Equipment Shops

Find out how Aussie Fitness compares to other Fitness Equipment Shops

Know better, choose better.

Compare all
LMac

LMacGreater Melbourne (Inner), VIC

STAY AWAY

published

I ordered a 20 kg barbell weight set from this company using Amazon. Not only was it missing a plate but the clips are impossible to get onto the bar. Neither me nor my partner are able to get them on and so the product is unusable. I have tried to contact the company and they have not responded other than saying I need to send it back to them. Due to the weight of the item it will cost far more than the item is worth to ship it back to them . They are not even trying to resolve the problem.

Do yourself a favor and do not buy from this company. I believed I was buying from Amazon who is known for good customer experience but made a huge mistake.

Product Quality
Return Claim MadeYes
Warranty Claim MadeNo

Fast and reliable every time.

published

I made my first purchase with Aussie Fitness 3 years ago when I was setting up my training studio. Their range of products means I have been able to order almost everything from them. I have found their communication to be excellent and the quality of the equipment excellent. They seem to have new products arriving all the time which is great to keep adding variety for my clients. Delivery has always been fast and the delivery cost is reasonable. I would recommend this company.

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
See all answers
Emma

Emma

  • 3 reviews
  • 4 likes

Stay away - just order from Amazon

published

Best company I've dealt with.

published

Have made a number of orders online over the last 12 months. Pricing is on point and range is extensive. The orders I've made have been delivered on time and in good order. Highly recommend.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Sarah

SarahCentral Coast

Item Arrived in Damaged packaging with parts falling out

published
Robert

RobertMaroochydore

Quality Boxing Gear

published

They had an impressive range of boxing equipment online. I was able to find everything I needed within my budget. Delivery was prompt and the quality is better than expected. I would recommend Aussie Fitness and the Punch brand.

Fitness Equipment Shops

Find out how Aussie Fitness compares to other Fitness Equipment Shops

Know better, choose better.

Compare all

Great customer service and competitive pricing

published

I've purchased various equipment from Aussie Fitness over the past year. Their website has so many products, and their prices are very reasonable. I have no reason to shop anywhere else. It is also super convenient that heavy items like dumbells and kettle bells are delivered to my doorstep!

Damien

DamienWarana

Nice range of strength gear.

published

I have set up my garage gym with gear from Aussie Fitness. Their website has everything you need and they deliver fast. I've got no reason to shop anywhere else as I can rely on their service and delivery.

Jacinta

JacintaCairns

Excellent customer service & quality products

published

I’ve been purchasing equipment from Aussie Fitness online for the last three years and the service, postage time & products are always satisfactory. That’s why I keep going back, I wouldn’t go anywhere else.

Tom1982

Tom1982South East Queensland, QLD

  • 2 reviews

Customer for Life!

published

Just received the power cage, weight pack and bench I bought and so happy with all the gear it looks awesome all set up and the guys were so great to deal, Ben has a heap of knowledge and helped me decide which cage to get - Thanks Ben!! I'll definitely be buying more

Nads

NadsCairns

Great gear and cheap prices

published

Have purchased many things from the online store now. shipping has been exceptionally quick on all occasions, having ordered on a weekend and usually received by Wednesday! Looking forward to purchasing more items in the future.

John

JohnSydney Surrounds, NSW

  • 41 reviews
  • 10 likes

Great recumbent exercise bike received quickly

published

At first I thought that despatch could have been a little faster but I ended up receiving the bike 3 weekdays after ordering and less than 1 day after it was shipped and I live in the lower Blue Mountains (Sydney). Extremely happy with response from online chat too as well as after sales service (a 'decorative part' had a manufacturing fault which Aussie Fitness sorted out immediately).
The Bodyworx A932 recumbent exercise bike is great and we saved over $250 on recommended retail price.

Fitness Equipment Shops

Find out how Aussie Fitness compares to other Fitness Equipment Shops

Know better, choose better.

Compare all
nokidding

nokiddingAU

  • 5 reviews
  • 4 likes

Could have been better

published

Experience could have been better. Got the product I wanted, but there was a conflict about what in stock meant. When they finally got it in stock, they shipped promptly. The shipper they chose was problematic and they had to intervene to finally get it to me.

Jacob

JacobBerrinba

Fast delivery awesome products

published

Bought a bunch of gear from the Aussie Fitness website. Some boxing gloves, supps and a few impulse buys. The order arrived the next day with a few samples and a 10% off voucher for my next purchase, which I'll be making today. Their online store has so much stuff on it you can buy everything from one place and save on delivery costs. I like you can chat to someone online and ask questions before buying. I'm a fan.

Soggie

SoggieAdelaide

  • 2 reviews

Uninterested in Service

published

We had to wait for our goods, because despite saying that they were in stock, they were not. It arrived damaged and despite several emails we were unable to resolve this, because the company wasn't interested in following up or taking any responsibility. Our brand new product is in 2nd hand condition, so I won't be using this company again.

Craig David

Craig David

  • 2 reviews

Great Service

published

Ordered Punch full face head gear. Super fast delivery. Connie was great in helping with arranging and helping me to track the order.

Awesome service, above and beyond

published

Massive shout out to Connie for going above and beyond to help me, shes a legend thanks for chasing everything up on my order and answering my exessive amount of emails asking everything possible about the equipment. Really happy with the service and products received!!

Page 1 of 3

Questions & Answers

Markus

Markusasked

Aussie Fitness

Hi guys. Ordered and paid for a green force USA band and got sent
a "frog" band.
Could you please send me the proper one or refund the money?
Thanks. Mark Wilkinson.
Transaction number is 167861911 on 21st January. Cost was$47.85

1 answer
Aussie Fitness
Aussie FitnessAussie Fitness

Hi Mark. All sorted. Thanks for your business!

Get an answer from our members and Aussie Fitness representatives

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.