Aussie Fitness

Terrible experience – Highly recommend NOT purchasing anything from these guys. They’re rude in store and rude online, you only have to take a look at how they talk to customers who had an issue on this platform to understand how they run a business. Items are over priced for what they are and seem cheap. They also don’t honour their “price match guarantee”. It was the… Read more

exact same item!! Guy told me after looking at it and realising it was the same item that oh well you’d be paying more for shipping if you buy their one anyway. This has been my personal experience and I would look elsewhere for gym equipment

Super efficient service – All items in stock with competitive prices and reasonable delivery cost. Items arrived earlier than I expected & in perfect order. Highly Recommend Show details

A+ Experience – Ordered an exercise bike, a mat and a skipping rope. It all arrived interstate in record time with excellent tracking information. Just an A+ experience, will shop here again.

10/10 experience – I purchased 17 rubber floor tiles for a home gym and it arrived in less than 48 hours. Fast shipping, great market price. I read a ton a bad reviews on this website, but my experience was great.  Show details

Faulty items not replaced – Bought an exercise bike and it came with a faulty console. They sent another one out, which wasn't compatible with the bike I purchased and after sending heaps of pictures they finally admitted they sent the wrong one. They just assumed I got it all wrong, very arrogant and terrible customer service. Now two month and 10+ emails and phonecalls… Read more

later, I still haven't received a working console and they stopped replying to me. Just wrote a letter to the Office of Fair Trading in QLD and take it from there. UPDATE: 3 months later and still no solution. Just spoke to the Office of Fair Trading | Department of Justice and Attorney-General as they got in touch with Aussie Fitness and they straight up lied to them saying they provided for example a return label for me to sent back the faulty consoles, never happened, saying I was delaying the process, why would I do that, really?!, I have the emails to prove they lied about that as well. To be continued... Never do business with this dodgy company!

Worst online shopping experience I've ever had – I was excited when I purchased a squat stand to complete my home gym set up, but it was all downhill from there. When the box arrived in a second hand box not even taped up properly, it had several scratches on it. When I attempted to put it together, the holes did not line up on either of the stands and after hours of attempting to do this I was… Read more

unable to put the screws in it to set it up. I sent a photo and asked for a refund, and was then offered a payment to tamper with it and put it together, given how clear it was I had received a faulty squat stand. After trying again to help out it was clear this was not going to work, so I proceeded to ask for a refund which they were willing to honour with no issues. A full week after they picked it up I had not heard back so I followed up again, but this time they had changed their mind and charged me the fee to pick it up as well meaning I was left an additional $40 out of pocket. According to consumer affairs, they have failed under section 54 in the Australian consumer law given they have not delivered goods in an acceptable quality, and I am currently in the dispute process, but I would not wish anyone to go through what should have been a very simple online transaction.

Extremely poor customer service following nil arrival of items ordered – Ordered a power rack and 2 x 2.5kg plates on the 09/05, with the website stating pre order for the 15th. A week following that date I sent an email requesting an update which received no response, I then managed to get through to a staff member via phone call. All she could tell me was a week delay with shipment of my items (at this point their… Read more

website was still stated IN STOCK). 2 weeks passed, still no items delivered and no updates from their end. Took another few attempts to call and get in touch with the same woman on the 01/06 (Elizabeth was her name I believe), in which I was given zero apology or explanation to where the items even were. Like other companies during this pandemic, Aussie fitness have taken complete advantage of panic buying and taken money off people through their website with goods not even being close to available for dispatch. Trying to support a local sunny coast company and I was met with pathetic customer service and professionalism. Would not recommend, judging by previous reviews (from upwards of 2 years ago), this lot have stuffed people around regularly.

Excellent Experience – Very satisfied with both the quality of the equipment and the customer service. The process from initial inquiry to delivery was very efficient. I would definitely recommend Aussie Fitness to anyone looking to purchase gym equipment. Show details

Reliable Service and Fast Delivery – I have made numerous purchases with Aussie Fitness over the years. All of them have been good. Generally their pricing is very competitive and they deliver faster than advertised. I would have no problem recommending these guys and usually do

Fantastic products and service – Bought two items, one on each occasion. Quick delivery and quick service. Most businesses will COVID excuses for delays in delivery but not these guys. Checked out a few other places but they had the best prices. Show details

Pretty bad – Asked to cancel a pre order I made and all they said was they'll transfer it to accounts, did not hear anything back. Checked in 2 weeks later to find out it was refunded. Haven't received anything from them.. Spoke to Afterpay cause it says I still need to make another payment but was suppose to be cancelled? Talked to Afterpay and they haven't… Read more

had any notification of a refund from them. Still waiting for them to reply to my message since its impossible to reach them by phone.

Update: My matter was finally resolved after being told to email someone over the weekend. Their communication needs to be a bit better between each other but I suspect having an overflow of customers could've interrupted that a bit.

Do not use this company! Stay away! – Do not use this company!! completely unreliable and disappointing! Definitely not recommended. The manager here is a liar and ignores customers after you have purchased their items and will not return emails calls and phone calls. He is completely ignorant when it comes to customers needs! If i could rate this company for a zero i would. This… Read more

disgusting company will ignore customers after they have received your money. After purchasing 30 kilo dumbbells online i needed a refund as they were too heavy and i was unable to use them. I asked to speak to someone regarding my item as i had made a mistake. It took them a while for someone to get back to me and a staff member informed me that my item was not sent out and i could definitely get a refund and i was told too speak to the manager [name removed] so he could help me. [name removed then told me he would call me back after hours and he never did. WEEKS AND WEEKS of emails, calls etc i was completely ignored and disregarded and he never returned any of my messages. This company does not care about their customers needs and they're liars. This company is completely unreliable and i will surely never be using them again! Do not waste your time and money on this unreliable and disappointing company!

STAY AWAY – I ordered a 20 kg barbell weight set from this company using Amazon. Not only was it missing a plate but the clips are impossible to get onto the bar. Neither me nor my partner are able to get them on and so the product is unusable. I have tried to contact the company and they have not responded other than saying I need to send it back to them.… Read more

Due to the weight of the item it will cost far more than the item is worth to ship it back to them . They are not even trying to resolve the problem.

Do yourself a favor and do not buy from this company. I believed I was buying from Amazon who is known for good customer experience but made a huge mistake.

Fast and reliable every time – I made my first purchase with Aussie Fitness 3 years ago when I was setting up my training studio. Their range of products means I have been able to order almost everything from them. I have found their communication to be excellent and the quality of the equipment excellent. They seem to have new products arriving all the time which is great to… Read more

keep adding variety for my clients. Delivery has always been fast and the delivery cost is reasonable. I would recommend this company.

Stay away - just order from Amazon – Would never shop here again. I ordered a folding mat (no issues with that), some weights and a 'door gym' pullup bar. The weights/dumbell pieces came all thrown in a box with no wrapping, so they're all marked and bashed about. Still functional but I expected better. The 'door gym' pullup bar it turns out doesn't fit if you have walls/doorways… Read more

over a certain thickness. This is not stated anywhere on the website - I checked the measurements that were provided and they were all fine, but the company neglects to include any commentary about max thickness. When I got in touch to request a refund or exchange, the customer service person was obviously assuming I was just an idiot and couldn't mount the bar. Many photos later he finally understood, but I was told I would have to pay return shipping myself and they would only process my refund if the item was 'as received', so it could be resold. Needless to say by the time I assembled it etc it was no longer 'as new' - the foam padding is useless and ripped the first time it touched the door, the cap of a bolt flew off and the screws mark the black paint when you tighten them. So I'm left $70 out of pocket with an unusable item. Zero care-factor from the company and zero recognition of the fact that they failed to specify this only works with doors up to a certain thickness. They just kept saying "we've never had a problem before" - as if I must therefore be making it up. People, do yourselves a favour and shop at Amazon - you wouldn't have this experience with them.

Best company I've dealt with – Have made a number of orders online over the last 12 months. Pricing is on point and range is extensive. The orders I've made have been delivered on time and in good order. Highly recommend. Show details

Item Arrived in Damaged packaging with parts falling out – I ordered my husband a power tower for Christmas around about the 20/12/18 from Aussie Fitness. We paid for the item plus shipping costs and as I ordered so close to Christmas I wasn't expecting it in December. It rocked up January 8th and it wasn't how late it came that was the issue- It was the state of the package. The entire box was falling… Read more

apart, misshapen and as the courier was putting it into my driveway, pieces of the power tower were falling out onto the ground. The courier said He himself had taped it up at the depot as it was poorly packaged and he didn't know if anything was missing. I immediately contacted Aussie Fitness sending them photos and wanting a refund because of how poorly our item was delivered. The item wasn't sent from Aussie Fitness but by the manufacturer and the manufacturer refused to refund it, saying "put it together and we will send what's missing"

This is NOT acceptable. Both Aussie Fitness and the manufacturer took no responsibility for this issue. My husband would not budge and demanded a refund for this and the only way we could get one is if we got the package back to the warehouse.

We had to drive the package from the central coast to the warehouse in Blacktown and then we had to send multiple communications to Aussie Fitness to refund us for the power tower. We finally just received our refund minus the cost of shipping. This must be a joke because this entire experience has been a joke and a waste of our time. I do not recommend your company, it has not just cost us time but a lot of money in petrol to return the unsatisfactory item back to you and you could at least have reimbursed the original shipping costs, not even as goodwill- because none of this was our fault and it would have been the right thing to do!

Quality Boxing Gear – They had an impressive range of boxing equipment online. I was able to find everything I needed within my budget. Delivery was prompt and the quality is better than expected. I would recommend Aussie Fitness and the Punch brand.

Great customer service and competitive pricing – I've purchased various equipment from Aussie Fitness over the past year. Their website has so many products, and their prices are very reasonable. I have no reason to shop anywhere else. It is also super convenient that heavy items like dumbells and kettle bells are delivered to my doorstep!

Nice range of strength gear – I have set up my garage gym with gear from Aussie Fitness. Their website has everything you need and they deliver fast. I've got no reason to shop anywhere else as I can rely on their service and delivery.

Excellent customer service & quality products – I’ve been purchasing equipment from Aussie Fitness online for the last three years and the service, postage time & products are always satisfactory. That’s why I keep going back, I wouldn’t go anywhere else.

Customer for Life! – Just received the power cage, weight pack and bench I bought and so happy with all the gear it looks awesome all set up and the guys were so great to deal, Ben has a heap of knowledge and helped me decide which cage to get - Thanks Ben!! I'll definitely be buying more

Great gear and cheap prices – Have purchased many things from the online store now. shipping has been exceptionally quick on all occasions, having ordered on a weekend and usually received by Wednesday! Looking forward to purchasing more items in the future.

Great recumbent exercise bike received quickly – At first I thought that despatch could have been a little faster but I ended up receiving the bike 3 weekdays after ordering and less than 1 day after it was shipped and I live in the lower Blue Mountains (Sydney). Extremely happy with response from online chat too as well as after sales service (a 'decorative part' had a manufacturing fault which… Read more

Aussie Fitness sorted out immediately).

The Bodyworx A932 recumbent exercise bike is great and we saved over $250 on recommended retail price.

Could have been better – Experience could have been better. Got the product I wanted, but there was a conflict about what in stock meant. When they finally got it in stock, they shipped promptly. The shipper they chose was problematic and they had to intervene to finally get it to me.

Fast delivery awesome products – Bought a bunch of gear from the Aussie Fitness website. Some boxing gloves, supps and a few impulse buys. The order arrived the next day with a few samples and a 10% off voucher for my next purchase, which I'll be making today. Their online store has so much stuff on it you can buy everything from one place and save on delivery costs. I like you can chat to someone online and ask questions before buying. I'm a fan.

Uninterested in Service – We had to wait for our goods, because despite saying that they were in stock, they were not. It arrived damaged and despite several emails we were unable to resolve this, because the company wasn't interested in following up or taking any responsibility. Our brand new product is in 2nd hand condition, so I won't be using this company again.

Awesome service, above and beyond – Massive shout out to Connie for going above and beyond to help me, shes a legend thanks for chasing everything up on my order and answering my exessive amount of emails asking everything possible about the equipment. Really happy with the service and products received!!

Quick postage and nice product – Happy with how fast this arrived. Easy to put together and well packaged. I will buy from here again was a fast easy transaction.

Super fast delivery! – I placed an order for a Bodyworx exercise bike on late Sunday night. Arrived at my doorstep here in Sydney by early Wednesday morning. And I also saved at least $50 compared to other online retailers. Good job Aussie Fitness.

All good ....great value and high quality – Cross Trainer was even better than expected and is of excellent quality and excellent value for the price. My son loves it. Online ordering was really easy and delivery was very fast - even though we ordered during the easter holiday period. The few bits that needed assembly were easy to do and clearly explained and all the tools needed were even included. Nothing bad to say about any aspect of our dealing with Aussie Fitness.

Big Fan – Excellent product range, great prices and outstanding delivery time-frame & the quality and presentation of the product was 1st class. Contacting customer service with an issue created by me at checkout was dealt with quickly and without fuss by a very knowledgeable and friendly team member - will definitely shop here again. Good online store.

Bad service – Rude dismissive staff, bad quality products, postage delays,Horrible return policy, I would not recommend this company to anyone who wants decent service and products.

Great Service – Ordered Punch full face head gear. Super fast delivery. Connie was great in helping with arranging and helping me to track the order.