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Aussie Fitness
Online store, Physical storeGeorgeSydney, NSW
- 8 reviews
- 1 like
Fantastic products and service
Bought two items, one on each occasion. Quick delivery and quick service. Most businesses will COVID excuses for delays in delivery but not these guys. Checked out a few other places but they had the best prices.
Rhys GreedySouth East Queensland, QLD
- 2 reviews
- 4 likes
Extremely poor customer service following nil arrival of items ordered.
Ordered a power rack and 2 x 2.5kg plates on the 09/05, with the website stating pre order for the 15th. A week following that date I sent an email requesting an update which received no response, I then managed to get through to a staff member via phone call. All she could tell me was a week delay with shipment of my items (at this point their website was still stated IN STOCK). 2 weeks passed, still no items delivered and no updates from their end. Took another few attempts to call and get in touch with the same woman on the 01/06 (Elizabeth ...
Read morewas her name I believe), in which I was given zero apology or explanation to where the items even were. Like other companies during this pandemic, Aussie fitness have taken complete advantage of panic buying and taken money off people through their website with goods not even being close to available for dispatch. Trying to support a local sunny coast company and I was met with pathetic customer service and professionalism. Would not recommend, judging by previous reviews (from upwards of 2 years ago), this lot have stuffed people around regularly.Pretty bad
Asked to cancel a pre order I made and all they said was they'll transfer it to accounts, did not hear anything back. Checked in 2 weeks later to find out it was refunded. Haven't received anything from them.. Spoke to Afterpay cause it says I still need to make another payment but was suppose to be cancelled? Talked to Afterpay and they haven't had any notification of a refund from them. Still waiting for them to reply to my message since its impossible to reach them by phone.
Update: My matter was finally resolved after being told to email someone over the weekend. Their communication needs to be a bit better between each other but I suspect having an overflow of customers could've interrupted that a bit.
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SoniaSydney, NSW
Do not use this company! Stay away!
Do not use this company!! completely unreliable and disappointing! Definitely not recommended. The manager here is a liar and ignores customers after you have purchased their items and will not return emails calls and phone calls. He is completely ignorant when it comes to customers needs! If i could rate this company for a zero i would.
This disgusting company will ignore customers after they have received your money. After purchasing 30 kilo dumbbells online i needed a refund as they were too heavy and i was unable to use them. I asked to sp...
Read moreeak to someone regarding my item as i had made a mistake. It took them a while for someone to get back to me and a staff member informed me that my item was not sent out and i could definitely get a refund and i was told too speak to the manager [name removed] so he could help me. [name removed then told me he would call me back after hours and he never did. WEEKS AND WEEKS of emails, calls etc i was completely ignored and disregarded and he never returned any of my messages. This company does not care about their customers needs and they're liars. This company is completely unreliable and i will surely never be using them again! Do not waste your time and money on this unreliable and disappointing company!LMacGreater Melbourne (Inner), VIC
STAY AWAY
I ordered a 20 kg barbell weight set from this company using Amazon. Not only was it missing a plate but the clips are impossible to get onto the bar. Neither me nor my partner are able to get them on and so the product is unusable. I have tried to contact the company and they have not responded other than saying I need to send it back to them. Due to the weight of the item it will cost far more than the item is worth to ship it back to them . They are not even trying to resolve the problem.
Do yourself a favor and do not buy from this company. I believed I was buying from Amazon who is known for good customer experience but made a huge mistake.
Fast and reliable every time.
I made my first purchase with Aussie Fitness 3 years ago when I was setting up my training studio. Their range of products means I have been able to order almost everything from them. I have found their communication to be excellent and the quality of the equipment excellent. They seem to have new products arriving all the time which is great to keep adding variety for my clients. Delivery has always been fast and the delivery cost is reasonable. I would recommend this company.
Emma
- 3 reviews
- 4 likes
Stay away - just order from Amazon
Would never shop here again. I ordered a folding mat (no issues with that), some weights and a 'door gym' pullup bar. The weights/dumbell pieces came all thrown in a box with no wrapping, so they're all marked and bashed about. Still functional but I expected better. The 'door gym' pullup bar it turns out doesn't fit if you have walls/doorways over a certain thickness. This is not stated anywhere on the website - I checked the measurements that were provided and they were all fine, but the company neglects to include any commentary about max th...
Read moreickness. When I got in touch to request a refund or exchange, the customer service person was obviously assuming I was just an idiot and couldn't mount the bar. Many photos later he finally understood, but I was told I would have to pay return shipping myself and they would only process my refund if the item was 'as received', so it could be resold. Needless to say by the time I assembled it etc it was no longer 'as new' - the foam padding is useless and ripped the first time it touched the door, the cap of a bolt flew off and the screws mark the black paint when you tighten them. So I'm left $70 out of pocket with an unusable item. Zero care-factor from the company and zero recognition of the fact that they failed to specify this only works with doors up to a certain thickness. They just kept saying "we've never had a problem before" - as if I must therefore be making it up. People, do yourselves a favour and shop at Amazon - you wouldn't have this experience with them.- Online store
- Verified customer
Best company I've dealt with.
Have made a number of orders online over the last 12 months. Pricing is on point and range is extensive. The orders I've made have been delivered on time and in good order. Highly recommend.
SarahCentral Coast
Item Arrived in Damaged packaging with parts falling out
I ordered my husband a power tower for Christmas around about the 20/12/18 from Aussie Fitness. We paid for the item plus shipping costs and as I ordered so close to Christmas I wasn't expecting it in December. It rocked up January 8th and it wasn't how late it came that was the issue- It was the state of the package.
The entire box was falling apart, misshapen and as the courier was putting it into my driveway, pieces of the power tower were falling out onto the ground. The courier said He himself had taped it up at the depot as it was poorly...
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RobertMaroochydore
- Aussie Fitness
- Verified customer
Quality Boxing Gear
They had an impressive range of boxing equipment online. I was able to find everything I needed within my budget. Delivery was prompt and the quality is better than expected. I would recommend Aussie Fitness and the Punch brand.
Great customer service and competitive pricing
I've purchased various equipment from Aussie Fitness over the past year. Their website has so many products, and their prices are very reasonable. I have no reason to shop anywhere else. It is also super convenient that heavy items like dumbells and kettle bells are delivered to my doorstep!
DamienWarana
- Aussie Fitness
- Verified customer
Nice range of strength gear.
I have set up my garage gym with gear from Aussie Fitness. Their website has everything you need and they deliver fast. I've got no reason to shop anywhere else as I can rely on their service and delivery.
JacintaCairns
Excellent customer service & quality products
I’ve been purchasing equipment from Aussie Fitness online for the last three years and the service, postage time & products are always satisfactory. That’s why I keep going back, I wouldn’t go anywhere else.
Tom1982South East Queensland, QLD
- 2 reviews
Customer for Life!
Just received the power cage, weight pack and bench I bought and so happy with all the gear it looks awesome all set up and the guys were so great to deal, Ben has a heap of knowledge and helped me decide which cage to get - Thanks Ben!! I'll definitely be buying more
NadsCairns
- Aussie Fitness
- Verified customer
Great gear and cheap prices
Have purchased many things from the online store now. shipping has been exceptionally quick on all occasions, having ordered on a weekend and usually received by Wednesday! Looking forward to purchasing more items in the future.
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JohnSydney Surrounds, NSW
- 43 reviews
- 11 likes
Great recumbent exercise bike received quickly
At first I thought that despatch could have been a little faster but I ended up receiving the bike 3 weekdays after ordering and less than 1 day after it was shipped and I live in the lower Blue Mountains (Sydney). Extremely happy with response from online chat too as well as after sales service (a 'decorative part' had a manufacturing fault which Aussie Fitness sorted out immediately).
The Bodyworx A932 recumbent exercise bike is great and we saved over $250 on recommended retail price.
nokiddingAU
- 6 reviews
- 4 likes
- Aussie Fitness
- Verified customer
Could have been better
Experience could have been better. Got the product I wanted, but there was a conflict about what in stock meant. When they finally got it in stock, they shipped promptly. The shipper they chose was problematic and they had to intervene to finally get it to me.
JacobBerrinba
- Aussie Fitness
- Verified customer
Fast delivery awesome products
Bought a bunch of gear from the Aussie Fitness website. Some boxing gloves, supps and a few impulse buys. The order arrived the next day with a few samples and a 10% off voucher for my next purchase, which I'll be making today. Their online store has so much stuff on it you can buy everything from one place and save on delivery costs. I like you can chat to someone online and ask questions before buying. I'm a fan.
SoggieAdelaide
- 2 reviews
- Aussie Fitness
- Verified customer
Uninterested in Service
We had to wait for our goods, because despite saying that they were in stock, they were not. It arrived damaged and despite several emails we were unable to resolve this, because the company wasn't interested in following up or taking any responsibility. Our brand new product is in 2nd hand condition, so I won't be using this company again.
Craig David
- 2 reviews
- Aussie Fitness
- Verified customer
Great Service
Ordered Punch full face head gear. Super fast delivery. Connie was great in helping with arranging and helping me to track the order.
Questions & Answers
Markusasked
Hi guys. Ordered and paid for a green force USA band and got sent
a "frog" band.
Could you please send me the proper one or refund the money?
Thanks. Mark Wilkinson.
Transaction number is 167861911 on 21st January. Cost was$47.85
1 answer
Aussie FitnessAussie Fitness
Hi Mark. All sorted. Thanks for your business!
Details
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