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Aussie Strength Equipment

Aussie Strength Equipment

3.0 from 51 reviews

See the Best Fitness Equipment Shops in 2019 as rated by Australians on ProductReview.com.au.

Reviews

Review distribution

5 star
22
4 star
3
3 star
1
2 star
3
1 star
22

  • Verified customer

Really good service and product

published

Bought a set of micro farmers handles https://www.aussiestrength.com.au/micro-farmers-walk-handles
Really well built product, much better than I thought.
Had to give them a call with a tracking enquiry, they were very helpful and sent me a follow up email as promised.
Will definitely go back here again.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationSydney
Warranty Claim MadeNo
See all answers

Disgusting customer service

published

Disgusting and dishonest people. The owner has a horrible attitude problem and will not work with the customer in anyway. Once they have your money, do not expect any customer service. Stay away at all cost. You have been warned.

Product Quality
Customer Service
Matthew Rix

Matthew RixPerth, WA

Best bumper plates I have ever thrown around

published

Aussie Strength delivered my new set of plates to Western Australia and they didn't take forever! The customer service was excellent, they were well packaged and when I got them out of the box I was amazed at the quality for the price. I'm now swapping all my plates for these ones. Thanks Aussie Strength.

Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
Warranty Claim MadeNo
See all answers
Adam

AdamVictoria

32kg SSB bar

published

Unbelievably solid and well designed. Plates slide on and off the sleeve smoothly. Handle is positioned where you want it. Feels balanced. Was packaged well to protect the bar. Matched description on website as I hoped.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo

  • Verified customer

I had a great experience with Aussie Strength

published

  • Verified customer

Worst online shopping experience I’ve ever had

published

Ordered a $350 barbel, on arrival it was barely packaged and damaged, missing parts. Contacted customer service for a replacement, months later still nothing, contacted again... SIX times for a refund and was told each time they would process it immediately. 6 months later and no usable product or refund.


Terrible service from Aussie Strength

published

Customer service is very poor, and very difficult to get answers regarding warranties. And some poor quality products from this company.


Bomb proof gear, excellent service, will be back!

published

Gavin was brilliant through the whole process.
The communication was brilliant, the product is amazing, and their range is second to none.
I look forward to building on to my home gym with Aussie Strength equipment!

Great service

published

Pretty fast service by Aussie Strength recommend you guys to try buying products from them. They’re really respectful and fast at replying to your message.

Charlie

CharlieTemora

Deplorable Service. Most untrustworthy. Be warned.

published

Experienced the same disgusting service as so many others. Non-delivery of an order, then no response to phone calls and emails. Finally, spoke to the boss who denied and distorted the facts and refused to address the problem or return my money. Contacted the authorities who are looking into the way this company operates. I should have taken note of the overwhelming negative comments. I should have also noticed that the only time this company gets any stars is when all goes well. But look at the scathing comments when there is a hiccup. Don't take the risk. This company is out to get your money and cares nothing about service. Aussie Strength has proven it is untrustworthy. Play safe and go to a reputable organisation for your products.


  • Verified customer

Dreadful Service!

published

Their courier company (fastway couriers) attempted to deliver my package. I was home all day and we have a building manager / reception. Nobody tried to call my apartment and no calling card was left! Nobody from Aussie Strength then tried to contact me to advise delivery had been attempted. The courier company was waiting for Aussie Strength to advise them on what to do with the package. When I finally called Aussie strength wondering why this was taking so long the 'guy' was extremely rude and basically told me I had to follow it up and spoke to me like I should have known that the delivery had been attempted and who to contact! Will never deal with this lot again, still haven't got my delivery!


  • Verified customer

Great service and products

published

The equipment I purchased from Aussie Strength arrived quickly and was as described. The service they provided was great and purchasing online was easy.


One star is too much

published

Made an order and paid. Stock wasn't delivered for over 4 weeks (even after I received confirmation a couple of days after my order that it was being shipped) Only 3/4 of the products turned up, I've tried calling, left voicemails and emailed with no response, sorry I was hung up on once. It's been 4 months now.
SAVE yourself the heartache. Go somewhere else!!!! Wish I read these reviews before.


Fantastic company & Andrew Taylor is the Bomb.

published

Online. Seamless easy transaction. The service was second to none & the prices were really affordable. Top notch team that were really happy to answer all of my questions.

Incredible service and equipment by these guys! Could not be happier.

published

We could not be happier with the equipment and service we received for our fit-out! Well done Aussie Strength, you guys rock!!

jimmyK

jimmyKmelbourne

  • Verified customer

Very disappointed

published

Similar to a review I've just read, worst service! I've purchased a reverse hyper bench online and 4 weeks later, they are refusing to return my calls as to where my product is! No reply to my emails, the texting service they apparently provide, and no one is answering their phones cause their operators are so busy, yep my butt! I'm am now trying to reach them to get my money back! All it takes is a phone call to make someone happy or let them know exactly whats going on. Instead ill just have my money back!


Vick

VickSydney

Bad web store (glitches) and bad services, but eventually made up for it in the end.

published

Dec 2017 - I've ordered a paid kettle bells online 2 weeks ago and didn't realised there was a glitch on their website.
They told me what happened and that they will cancel the order and refund the money charged. Until now I still haven't received anything nor I get any response from them.

Jan 2018 - eventually they contacted me offering discounted purchase. Which I did and received the products. I think they just couldn't handle the Xmas rush.


Ok equipment, if you get it.

published

Jpa

JpaSydney

  • 3 reviews
  • 2 likes

Extremely Disappointed in customer service

published

Very disappointed in customer service
I Purchased 2 Kettlebells on line, once received realised I had purchased incorrect style.
Phoned store and asked if I could personally return for another style, I was told they don't have that style in stock, and the kettlebells that I purchased are now second hand due to cutting packaging strapping.(really, please)
The company did not want to help & hung up. Luckily my purchase was only $100
and not a greater amount.


Great service

published

Awesome equipment priced very well plated and bars are fantastic was very hard to find anywhere that stocked a old school cast iron plate but the Aussie Strength boys do! Highly recommend them for any of your equipment needs.


Page 1 of 3

Questions & Answers

Daniel

Danielasked

Ordered just under $2k worth of gear over a month ago and haven't received anything (inv1813). No answer to calls or emails and after reading reviews off here I am very concerned. Aussie strength this is no way to do business! I have spent $$$ with you in the past but it's never been this bad. What do you have to say for yourself?

3 answers
Aussie Strength Equipment
Kettlebells A.Aussie Strength Equipment

Hi Daniel, can you please email us at service@aussiestrength.com.au with your details and we can get that sorted out for you. Will just need your full name/order number.

Daniel
Daniel

I've been emailing your service email since the 20th of May. No reply or phone calls, please refund my money as I've requested in my latest email

Daniel
Daniel

Why haven't you refunded me yet??? I am a PT working for myself and money doesn't come easily. How can you run a business like this in Australia?


Concerned

Concernedasked

I've been waiting on an order now for two weeks. Aussie Strength states 2 days delivery.
Like everyone else, the phones seem to just be a front and never get answered.
Once paid the emails go dead too.
All I want to know is when can I expect my order?

3 answers
Mei
Mei

Good luck mate, it took me over 6 weeks to get 'some' of my order. I didn't even get all of it! I had to contact fair trading and go through the whole process to get a refund. Prepare yourself for an annoying and time consuming battle.

Aussie Strength Equipment
Kettlebells A.Aussie Strength Equipment

Hi, if you can send your name and order details to service@aussiesiestrength.com.au someone can check this for you. 'Mei' we're not sure who you are, but we have never had any fair trading cases.

Also please note our couriers do have delivery delays over the Easter break.

Jenny
Jenny

These negative stories of Aussie Strength sound horribly familiar. Goods that have been paid for, not supplied in full, Aussie Strength refuse to respond to emails or phone calls. Yes I am contacting fair trading as well!


Get an answer from our members and Aussie Strength Equipment representatives

Details

CategoryPhysical Shops and Fitness Equipment Shops

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