Aussie Strength Equipment

Aussie Strength Equipment

 Verified
Aussie Strength Equipment
3.0

68 reviews

PositivevsNegative
50% · 3433 · 49%

Return Claim MadeYes · No
Warranty Claim MadeYes · No
Product Quality
4.5
Customer Service
3.4

Reviews

68 reviews
mossfrogs
mossfrogs
 
Joel
JoelSydney, NSW
  Verified

Terrible service the owner spoke to me about why he hadn’t delivered the items I ordered and got very aggressive

Got very abusive and aggressive towards me when he told my why he didn’t deliver, he even said he would come and “pay me a visit”
Matt
Matt2 posts
 

Excellent

Ordered a cambered squat barbell which arrived with a few issues ( manufacturing issue not Aussie Strength).

After liaising with Megan regarding the issue she went as far to upgrade me to a better barbell.

5/5 stars as the customer service was top quality and the final product was fantastic.

Would recommend for all your home gym equipment and will support this company in the future. Show details

Ty L.
Ty L.Greater Melbourne (Inner), VIC
 

SHOCKING CUSTOMER SERVICE

Purchased bench thru them(>$1K), they discounted the bench but doubled delievery costs. I agreed and made payment, (unfortunately i never read these reviews which are very similar in nature to my experience). Now a week later no response as to dispatch nor ETA, nor are they anwering my emails or phone calls. NEVER will purchase from this group EVER again! Show details
Dylan U.
Dylan U.3 posts
 

Excellent service

I live a few suburbs away from one of their factories so opted to choose the pickup option. Was impressed that when I had arrived home a delivery for my order (2x25kg bumpers) had been delivered. Really appreciate the customer service here, I do not normally post reviews (but use them often!). I felt that expressing my gratitude was the least that I could do. Thanks again Aussie Strength Team! Show details
Siobhan F.
Siobhan F.
 

WHAT AN AMAZING SERVICE

I just wanted to thank Jen and the team at Aussie Strength. I reached out to them to purchase a wall ball as I’ve recently relocated to Newcastle for my daughter to have treatment and training is extremely important. They were kind enough to send me a special pack with some essentials for me to keep my training up during these difficult times. Excellent customer service. I cannot fault them. Show details
CJay
CJayGreater Melbourne (Metropolitan), VIC17 posts
  Verified

Gear is top notch and looks awesome. Customer service was seamless

Read a few reviews before purchasing, seems some had customer service issues but Aussie designed gear and well priced - gave them a go. The quoting/ordering/liaising for pickup was seamless. There ended up being one incorrect box delivered so emailed them - couple of weeks later the correct one dropped off to my house no problem. Absolutely loving the equipment. Purchased the light commercial rack with storage and lat pull down, barbell, plus some dumbbells and kettlebell. Thanks so much Joe and Megan. Would absolutely purchase again. Little bit of patience goes a long way, all setup now for the long term. Cheers Show details
Patmac
PatmacSydney, NSW
  Verified

Failed to supply product

We ordered 2 VSPX 2 racks from Aussie Strength in January 2021. The racks were delivered without the Utility Pegs (the tubes that hold the weights on the racks). [Name Removed] is handling the account and despite many requests to her she never has any answers re when the pegs will be delivered, her last response late June 2021 said there were raw materials supply issues. This is not good enough, we either want a full refund of the price or for them to pay us to get the Pegs fabricated locally. Show details
Ultralord
Ultralord
 

Very pleased with my purchase

Ordered a squat rack, bench, Olympic bar and Plate Set, very pleased with my order. Delivery took 4 days after I placed the order (during a lockdown) and product quality was great. Megan was outstanding with customer service, replying to me very quickly and went above and beyond to get me the cheapest delivery fee possible. Definitively recommend  Show details
Kevin H.
Kevin H.Metropolitan Adelaide, SA2 posts
 

Very poor customer service

I ordered 2 x 30kg slam balls on the 22/12/2020 only to be told a month later that they did not have them in stock and that they would send 35kg instead. Two weeks later it still had not arrived and I received no response to my emails or calls. I managed to get through on a call today and they advised me that they did not have the 35kg in stock. They offered me a refund and a $25 voucher, I declined the voucher as I will never shop with them again. Extremely poor customer service, if they just responded to an email and explain what's going on and I would not be so annoyed. As far as the products go, I have ordered various equipment over the years and they have been all been great.  Show details
Pat
PatIllawarra, NSW
 

Paola is Amazing!

I purchased $1500 weight and bar set. Weights were delivered, but the bar was on back order. I rang several times, emailed. No response. Nearly 2 months later. So I decided to ring again on Wednesday 7/10/20. I spoke with a lady called Paola. She couldn't help me enough. I felt like she was on top of the situation. She upgraded my bar, and I received it on the 9/10/20. Wow, thats 2 days, thats what I call service. Thanks Paola. Show details
Alex
Alex
 

Terrible customer service

I have bought a lot of my home gym gear from Aussie Strength in the past. Trying to get them to give you any sort of loyalty discount to purchase another few thousand dollars worth of gear was a nightmare. In fact, just getting them to even respond to you is a nightmare. Weeks went by with no responses between emails, and often had to follow up with several more emails to see if the previous ones were even received. When you do get a response, it's blunt and rude. Prior to this terrible experience, I was keen on decking out my entire garage in only Aussie Strength gear. Now, I'll be going elsewhere. Very disappointing indeed. Show details
Product Quality
Customer Service
Simone P.
Simone P.South East Queensland, QLD
 

Amazing product!! Amazing brand!!!!!!!

The Aussie Strength Team from the beginning have been so amazing with constant updates to shipment (delays due to Covid).. Impeccable customer service was a stand out. The product, I purchased the resistants band pack, is by far the best quality and best value. Highly recommend. Show details
Euan
EuanSydney, NSW2 posts
 

5 weeks and still waiting for my refund

Sadly my experience with Aussie Strength seems to be similar to many others. I ordered some gear on the 25th March. A week later they told me part of the order (2 x 20kg bumpers) were out of stock - did I want a refund? Yes please. The gear turned up on the 15th April but no sign of the refund despite 5 weeks passing & 3 emails + 2 x google resolution forms enquiring as to what's happened to the refund. There are lots of other companies out there with much better customer service. Save yourself the hassle and look elsewhere. Show details
Product Quality
Customer Service
Kerry F.
Kerry F.Greater Melbourne (Metropolitan), VIC
 

Awesome customer service in difficult times

Shout out to the awesome folks at Aussie Strength for their incredible customer service in these really trying times with Covid 19. My shipment arrived and I even got an extra surprise which is extremely generous! Thanks guys!! Show details

Questions & Answers

Daniel
Daniel

Ordered just under $2k worth of gear over a month ago and haven't received anything (inv1813). No answer to calls or emails and after reading reviews off here I am very concerned. Aussie strength this is no way to do business! I have spent $$$ with you in the past but it's never been this bad. What do you have to say for yourself?

Aussie Strength Equipment
Aussie Strength Equipment   DM   

Hi Daniel, can you please email us at service@aussiestrength.com.au with your details and we can get that sorted out for you. Will just need your full name/order number.

Daniel
Daniel  

I've been emailing your service email since the 20th of May. No reply or phone calls, please refund my money as I've requested in my latest email

Daniel
Daniel  

Why haven't you refunded me yet??? I am a PT working for myself and money doesn't come easily. How can you run a business like this in Australia?

Concerned
Concerned

I've been waiting on an order now for two weeks. Aussie Strength states 2 days delivery.

Like everyone else, the phones seem to just be a front and never get answered.

Once paid the emails go dead too.

All I want to know is when can I expect my order?

Mei
Mei  

Good luck mate, it took me over 6 weeks to get 'some' of my order. I didn't even get all of it! I had to contact fair trading and go through the whole process to get a refund. Prepare yourself for an annoying and time consuming battle.

Aussie Strength Equipment
Aussie Strength Equipment   DM   
Jenny
Jenny  

These negative stories of Aussie Strength sound horribly familiar. Goods that have been paid for, not supplied in full, Aussie Strength refuse to respond to emails or phone calls. Yes I am contacting fair trading as well!

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