Aussie Strength Equipment

Terrible Customer Service for non-delivered goods – Ordered some kettle bells on 8/4/22 with Order confirmation received. I didn't realise that the transaction (crypto purchase) had to be verified until 2 weeks after purchase (my mistake). There was no follow up from Customer Service regarding an unverified purchase either. Once the transaction was verified (22/4/22) the product ordered was no… Read more

longer in stock and customer service was unable to provide an ETA on new stock. A refund was arranged on 4/5/22 and as of the 27/5/22, and many emails trying to follow up, I have still not received a refund.

Please avoid this company. It feels like a scam using "COVID Special provisions" to avoid refunds on non-delivered goods. Customer service is slow to reply with empty promises and delaying tactics.

Terrible service the owner spoke to me about why he hadn’t delivered the items I ordered and got very aggressive – Got very abusive and aggressive towards me when he told my why he didn’t deliver, he even said he would come and “pay me a visit”

Excellent service – I live a few suburbs away from one of their factories so opted to choose the pickup option. Was impressed that when I had arrived home a delivery for my order (2x25kg bumpers) had been delivered. Really appreciate the customer service here, I do not normally post reviews (but use them often!). I felt that expressing my gratitude was the least that I could do. Thanks again Aussie Strength Team! Show details

WHAT AN AMAZING SERVICE – I just wanted to thank Jen and the team at Aussie Strength. I reached out to them to purchase a wall ball as I’ve recently relocated to Newcastle for my daughter to have treatment and training is extremely important. They were kind enough to send me a special pack with some essentials for me to keep my training up during these difficult times. Excellent customer service. I cannot fault them. Show details

Gear is top notch and looks awesome. Customer service was seamless – Read a few reviews before purchasing, seems some had customer service issues but Aussie designed gear and well priced - gave them a go. The quoting/ordering/liaising for pickup was seamless. There ended up being one incorrect box delivered so emailed them - couple of weeks later the correct one dropped off to my house no problem. Absolutely loving… Read more

the equipment. Purchased the light commercial rack with storage and lat pull down, barbell, plus some dumbbells and kettlebell. Thanks so much Joe and Megan. Would absolutely purchase again. Little bit of patience goes a long way, all setup now for the long term. Cheers

SHOCKING CUSTOMER SERVICE – Purchased bench thru them(>$1K), they discounted the bench but doubled delievery costs. I agreed and made payment, (unfortunately i never read these reviews which are very similar in nature to my experience). Now a week later no response as to dispatch nor ETA, nor are they anwering my emails or phone calls. NEVER will purchase from this group EVER again! Show details

Failed to supply product – We ordered 2 VSPX 2 racks from Aussie Strength in January 2021. The racks were delivered without the Utility Pegs (the tubes that hold the weights on the racks). [Name Removed] is handling the account and despite many requests to her she never has any answers re when the pegs will be delivered, her last response late June 2021 said there were raw… Read more

materials supply issues. This is not good enough, we either want a full refund of the price or for them to pay us to get the Pegs fabricated locally.

Very poor customer service – I ordered 2 x 30kg slam balls on the 22/12/2020 only to be told a month later that they did not have them in stock and that they would send 35kg instead. Two weeks later it still had not arrived and I received no response to my emails or calls. I managed to get through on a call today and they advised me that they did not have the 35kg in stock.… Read more

They offered me a refund and a $25 voucher, I declined the voucher as I will never shop with them again. Extremely poor customer service, if they just responded to an email and explain what's going on and I would not be so annoyed. As far as the products go, I have ordered various equipment over the years and they have been all been great.

Excellent – Ordered a cambered squat barbell which arrived with a few issues ( manufacturing issue not Aussie Strength). After liaising with Megan regarding the issue she went as far to upgrade me to a better barbell. 5/5 stars as the customer service was top quality and the final product was fantastic. Would recommend for all your home gym equipment and will support this company in the future. Show details

Very pleased with my purchase – Ordered a squat rack, bench, Olympic bar and Plate Set, very pleased with my order. Delivery took 4 days after I placed the order (during a lockdown) and product quality was great. Megan was outstanding with customer service, replying to me very quickly and went above and beyond to get me the cheapest delivery fee possible. Definitively recommend  Show details

Paola is Amazing! – I purchased $1500 weight and bar set. Weights were delivered, but the bar was on back order. I rang several times, emailed. No response. Nearly 2 months later. So I decided to ring again on Wednesday 7/10/20. I spoke with a lady called Paola. She couldn't help me enough. I felt like she was on top of the situation. She upgraded my bar, and I received it on the 9/10/20. Wow, thats 2 days, thats what I call service. Thanks Paola. Show details

Terrible customer service – I have bought a lot of my home gym gear from Aussie Strength in the past. Trying to get them to give you any sort of loyalty discount to purchase another few thousand dollars worth of gear was a nightmare. In fact, just getting them to even respond to you is a nightmare. Weeks went by with no responses between emails, and often had to follow up… Read more

with several more emails to see if the previous ones were even received. When you do get a response, it's blunt and rude. Prior to this terrible experience, I was keen on decking out my entire garage in only Aussie Strength gear. Now, I'll be going elsewhere. Very disappointing indeed.

Amazing product!! Amazing brand!!!!!!! – The Aussie Strength Team from the beginning have been so amazing with constant updates to shipment (delays due to Covid).. Impeccable customer service was a stand out. The product, I purchased the resistants band pack, is by far the best quality and best value. Highly recommend. Show details

5 weeks and still waiting for my refund – Sadly my experience with Aussie Strength seems to be similar to many others. I ordered some gear on the 25th March. A week later they told me part of the order (2 x 20kg bumpers) were out of stock - did I want a refund? Yes please. The gear turned up on the 15th April but no sign of the refund despite 5 weeks passing & 3 emails + 2 x google… Read more

resolution forms enquiring as to what's happened to the refund. There are lots of other companies out there with much better customer service. Save yourself the hassle and look elsewhere.

Awesome customer service in difficult times – Shout out to the awesome folks at Aussie Strength for their incredible customer service in these really trying times with Covid 19. My shipment arrived and I even got an extra surprise which is extremely generous! Thanks guys!! Show details

Excellent Service – Given what's been going on in the world right now and how flooded they've been with orders and inquiries, the guys at Aussie Strength have still found the time to communicate with me about my orders and provide me with quality customer service. I have used their gear at various gyms in the past and can't wait for my safety bar to arrive - I know it will be worth the wait. Highly recommend these guys to anyone Show details

Hit and Miss - Logistics , After sales and Order Packing Quality bad!! – After seeing the reviews on this site I am compelled to submit my experience a few years ago (seem like nothing has changed) F2F Meeting the guys were very friendly and took my order for a a Valkyrie 3 Rig and a bunch of other items totalling over 10K. The delivery just did not happen as promised and had to reschedule with the installer twice.… Read more

When it finally did arrive many weeks later there was no forklift or crane as requested so I had to unload it all myself. Still on a new toy high I was not deterred and rescheduled with my installer who did a great job but was unable to complete the task as a number of parts were missing. This is where my experience had a familiar ring to that of many others. Multiple contacts/emails resulted in me only partially receiving the remaining items and after driving down to the warehouse managed to pickup all but one (funny they said it was not in stock but still took my money) of the other items and was told to go to Bunnings to get missing bolts as they had none. The final item never did arrive and I just could not be stuffed after 4 months of trying. I did try to order another item online (which did arrive finally) after much effort from myself over many weeks. On a positive note I do like the rig that I purchased from them after I finally managed to source high tensile bolts myself and was even considering their rigs for the fit out of a gym which I was opening however was told to run far due to their after sales record by a owner of a major gym franchise (hint red is the main colour used) who connected me with hammer strength who are at a whole new level in both equipment quality and service. I hope the folk at Aussie improve their service delivery challenges and after sales service so customers do not feel so jaded.

Rigs as solid as they come! – As a first time buyer, after having looked at a few rigs from other stores, the quality as Aussie Strength was very high. Getting my rig built for my home gym set-up and I cant wait! Show details

Really good service and product – Bought a set of micro farmers handles https://www.aussiestrength.com.au/micro-farmers-walk-handles Really well built product, much better than I thought. Had to give them a call with a tracking enquiry, they were very helpful and sent me a follow up email as promised. Will definitely go back here again. Show details

Disgusting customer service – Disgusting and dishonest people. The owner has a horrible attitude problem and will not work with the customer in anyway. Once they have your money, do not expect any customer service. Stay away at all cost. You have been warned.

Best bumper plates I have ever thrown around – Aussie Strength delivered my new set of plates to Western Australia and they didn't take forever! The customer service was excellent, they were well packaged and when I got them out of the box I was amazed at the quality for the price. I'm now swapping all my plates for these ones. Thanks Aussie Strength. Show details

32kg SSB bar – Unbelievably solid and well designed. Plates slide on and off the sleeve smoothly. Handle is positioned where you want it. Feels balanced. Was packaged well to protect the bar. Matched description on website as I hoped. Show details

I had a great experience with Aussie Strength – I normally, don’t write these kinds of reviews but I figured that I would add my two cents given the strong comments on this website. I had a great experience purchasing two competition grade kettlebells from Aussie Strength. They were delivered within a few days, in perfect condition and they were very well packaged (boxed with foam which matched… Read more

the contours of the kettlebells to ensure that there were no gaps in the packaging). Prior to purchase I wrote to the “sales” email address to make sure the items were in stock and received an immediate and well-mannered reply from Andy. While I have no reason to doubt the sincerity of other reviews on this website, they do not reflect my experience and perhaps there is a degree to which they reflect the tendency of interactions on the internet to be needlessly hostile.

Worst online shopping experience I’ve ever had – Ordered a $350 barbel, on arrival it was barely packaged and damaged, missing parts. Contacted customer service for a replacement, months later still nothing, contacted again... SIX times for a refund and was told each time they would process it immediately. 6 months later and no usable product or refund.

Terrible service from Aussie Strength – Customer service is very poor, and very difficult to get answers regarding warranties. And some poor quality products from this company.

Bomb proof gear, excellent service, will be back! – Gavin was brilliant through the whole process. The communication was brilliant, the product is amazing, and their range is second to none. I look forward to building on to my home gym with Aussie Strength equipment!

Great service – Pretty fast service by Aussie Strength recommend you guys to try buying products from them. They’re really respectful and fast at replying to your message.

Deplorable Service. Most untrustworthy. Be warned – Experienced the same disgusting service as so many others. Non-delivery of an order, then no response to phone calls and emails. Finally, spoke to the boss who denied and distorted the facts and refused to address the problem or return my money. Contacted the authorities who are looking into the way this company operates. I should have taken note… Read more

of the overwhelming negative comments. I should have also noticed that the only time this company gets any stars is when all goes well. But look at the scathing comments when there is a hiccup. Don't take the risk. This company is out to get your money and cares nothing about service. Aussie Strength has proven it is untrustworthy. Play safe and go to a reputable organisation for your products.

Dreadful Service! – Their courier company (fastway couriers) attempted to deliver my package. I was home all day and we have a building manager / reception. Nobody tried to call my apartment and no calling card was left! Nobody from Aussie Strength then tried to contact me to advise delivery had been attempted. The courier company was waiting for Aussie Strength to… Read more

advise them on what to do with the package. When I finally called Aussie strength wondering why this was taking so long the 'guy' was extremely rude and basically told me I had to follow it up and spoke to me like I should have known that the delivery had been attempted and who to contact! Will never deal with this lot again, still haven't got my delivery!

Great service and products – The equipment I purchased from Aussie Strength arrived quickly and was as described. The service they provided was great and purchasing online was easy.

One star is too much – Made an order and paid. Stock wasn't delivered for over 4 weeks (even after I received confirmation a couple of days after my order that it was being shipped) Only 3/4 of the products turned up, I've tried calling, left voicemails and emailed with no response, sorry I was hung up on once. It's been 4 months now. SAVE yourself the heartache. Go somewhere else!!!! Wish I read these reviews before.

Fantastic company & Andrew Taylor is the Bomb – Online. Seamless easy transaction. The service was second to none & the prices were really affordable. Top notch team that were really happy to answer all of my questions.

Incredible service and equipment by these guys! Could not be happier – We could not be happier with the equipment and service we received for our fit-out! Well done Aussie Strength, you guys rock!!

Very disappointed – Similar to a review I've just read, worst service! I've purchased a reverse hyper bench online and 4 weeks later, they are refusing to return my calls as to where my product is! No reply to my emails, the texting service they apparently provide, and no one is answering their phones cause their operators are so busy, yep my butt! I'm am now trying… Read more

to reach them to get my money back! All it takes is a phone call to make someone happy or let them know exactly whats going on. Instead ill just have my money back!

Bad web store (glitches) and bad services, but eventually made up for it in the end – Dec 2017 - I've ordered a paid kettle bells online 2 weeks ago and didn't realised there was a glitch on their website. They told me what happened and that they will cancel the order and refund the money charged. Until now I still haven't received anything nor I get any response from them. Jan 2018 - eventually they contacted me offering… Read more

discounted purchase. Which I did and received the products. I think they just couldn't handle the Xmas rush.