Very happy customer for at least 5 years
I’ve been with Australian Ethical for at least 5 years now and I’m really happy with the growth of my retirement nest egg. I originally came over to them so that I could sleep better at night knowing that my super wasn’t funding stuff I’m against lol dirty energy and fracking etc, but watching how they’ve performed even through a pandemic has been very reassuring. My super hasn’t taken a massive hit like many friends are telling me theirs has.
AE’s web tools are easy to use too.
Excellent service with ethical principles
I have been with Ethical Super for more than 5 years now. They are always upfront about any changes i need to know about and I'm happy with the rate of return my super is getting compared to non ethical super funds.
Be the change you want to see in the world
Like many people I was outraged by the banking royal commission and rio tinto aboriginal land site blasting, I want nothing to do with these companies and choosing an ethical super product is a no brainer. Together we can make a real difference in changing the way businesses make decisions and operate.
- Verified customer
Good for me and the planet
I've been a member for 6 months now and honestly if knew about Australian Ethical earlier i would have joined years ago. Such a simple way of making maximum impact for the planet and the returns are good too!
I was given approval from the ATO to withdraw part of my super on compassionate grounds (which is needed for surgery). I emailed through my documentation to have the funds released which was over a month ago. Time after time, I have received emails (the same from different people) telling me there is more to do. The communication is terrible and my funds should have been released weeks ago instead of holding onto it because of the current economy.
The Future of Super is here
Great returns, been with AEF for a number of years. Also now a Shareholder as so confident in their future. Love their constant attention and action on issues. Thats why i joined and will support forever i think.
Easy, Ethical and Earning aplenty
The process to switch super was simple and fast. Online account management is user friendly.
All Australians must seriously consider switching to an ethical super fund to accelerate our transition to renewable energy.
$10 administration fee
Even though the site says there are no fees they handed me a $10 administration fee every month for god knows how long. I also have been a low income earner since i joined them, so it really was chewing into my super. I have moved to another super and wish to forget I was charged so much on my superannuation. Completely unethical scammers.
- Verified customer
Constant lies and will not reply to correspondence. Criminals.
The ato approved my covid relief a month ago. Im in contact with ethical super daily and still have not been paid. They say things like "its being paid and was started on Monday" i asked whether it has left their accounts or not. He says its in "pricing"and cant provide further information. I have been lied to during every phone call. They threatened to hang up numerous ties because i want straight answers. They failed to reply to the numerous emails i sent them in the last few weeks. AVOID THIS COMPANY.THEY WILL CHEAT, LIE AND BE AVOIDANT.I have lodged a formal complaint with AFCA and am considering legal action
Very unethical - more like it.
Stay away from Australian ethical super fund. My employer accidentally put in 3 months of my super to this fund (which she accidentally clicked on the wrong button) This was not my fund. Australian Ethical set up an account under my name, and did not contact me. I knew nothing about it. When I realised what had happened, I contacted Australian Ethical and explained what happened, they told me that i had to contact my fund and arrange a rollover which I did. But when the rollover went through, Australian Ethical, had taken out $72 from around $...300 for fees and charges. So I rang them and requested since it was a clear error and I knew nothing about the account, could I get a refund for the $72. Keeping in mind that I am a casual worker and lost my job with Covid. Anyway they told me that they would have to review it and 15 days later - am still waiting. Disgusting - it should have been a straight yes we will refund the money. Pretty unethical if you ask me. I doubt I will even get a response - and I will be forwarding onto Consumer Affairs. Super Funds should not be allowed to rip people off like this. This fund is not to be trusted.
Australian unethical- the worst customer service I have ever experienced
Six weeks after requesting to withdraw funds no sign of the money , they don't respond to multiple emails and phone calls are not answered for 15-20 minute their customer service is appalling, very disappointed. Instead of sending my funds electronically back to my bank account, I had to write a letter requesting a cheque be posted to my residential address , it has not arrived a week after claimed to have been posted.
UPDATE- another week, 3 phone calls later, still no sign of my money
One phone call I was asked to wait and then went straig...
I chose to switch my investment option and did so, online, as per their instructions.
The stock market was falling rapidly. Their instructions were:
"If you submit your request before 4pm (Sydney time) on a business day* you’ll receive that days unit price. Your switch will be visible in your account three business days after you submit your request."
For three days after my application my account continued to fall thousands of dollars, until 3 days later it stopped falling. It did not return to the promised amount the day of my request.
Tw...o months, four emails and 3 automated replies later stating they would conduct an investigation, I am disgusted and recommend all to be very careful and WATCH your balance. These people are thieves and unethical!!
Worst customer experience to date
The horrendously slow and outdated platform, lack of transparency (investments and holdings) and poor customer service are pale in comparison to the even worse experience I had when exiting the fund.
When all other funds I've been with simply reject money if it's received after exiting (in my case it was an employer contribution), Australian Ethical re-open your account without your knowledge or explicit consent - charging fees and insurance premiums for insurance you never consented to (and that they don't know whether you are eligible for)....I dealt with the same customer support representative on many occasions and found them to lack compassion, empathy or understanding of the issue at hand. This was definitely my worst super fund experience to date (and I've been with 6 different funds so far).
Disappointed, now fixed.
Wanting to get a lump sum payment from my super. In the past I have supplied certified identification which has remained valid for 12 months. Apparently the rules have changed and each time I apply for a payment I have to recertify my ID. This would not be so bad but given the covid situation it requires a trip to officeworks to print my ID and then a trip to a post office. Given a member of my household has preexisting health concerns this new requirement poses a risk. I supplied certified ID three months ago, why cant this still be valid as it used to be.
Eventually satisfactorily fixed. Took a while, but we are in pandemic times, so that may explain it....
Very poor customer service. Outdated platforms
Australian Ethical started off good but over the last 12 months something changed. Still no mobile app but ok, platform shows very limited information on performance of your super with only a 3 year historical chart - no days, weeks or months. Customer service 1/10 - no response to requests / feedback. When changing investments it takes over 10 days to switch so you can lose a lot. Finally no break down of investment gains & loses in account activity or chart for daily, weekly, monthly and yearly timeframes. Also no detailed information on investments i.e specific companies, types of shares and markets. Australian Ethical does have potential. For platform ideas check Xpress Super, Guild Super and Future Super. Will review again later
Don't waste your time or money
I had moved my super over to these people. And the fees were extraordinary, my account earned nearly no interest, and was just getting eaten away by combined fees of nearly $100 per month.
I then rolled it over to another super fund. I received a letter from them indicating I had a small amount left in the account that I was eligible to withdraw. The process was horrendous, and took over three weeks. I had to supply the same documents to them repeatedly via post, email and website upload, as they were unable to locate or verify them on severa...l occasions. What should have taken a week, took over three weeks and if had not have followed it up daily I would have never have received the funds. They didn't return calls. The amount continued to reduce as I waited for the payment.
NO ONE HOME?
Have tried to access my super online which I need to do to change my insurance cannot do over phone, my super is showing 0, nadda nothing, it is incorrect, I know the super is not nil they know it is not nil but can they fix it, can they heck, have advanced computer skills have done everything they told me to do twice, even logged on to site with another computer so its not just my laptop, this is so disappointing if they cannot do the simple things what are they doing with our super I changed because of the social conscience theme they promote but am struggling with the lack service and results
Great fund, performs well, communicates well and it's ethical
I have super with AE and have been for a few years. I picked them for ethical reasons but their communication & financial performance is great too. I'm now buying some of their managed fund products.
Questions & Answers
Who are the investors and shareholders of this super fund?
Where is is situated?
Is this fund investing in offshore companies?
Australian EthicalAustralian Ethical
Thanks for the questions.
Australian Ethical Investment is a publicly listed company and our shareholders can be anyone. In fact, we have over 9,000 shareholders and investors made up of predominantly individuals and some companies. Our super fund is one of the products offered by Australian Ethical Investment.
Our office is based in Sydney and we operate Australia-wide.
We invest in a broad range of companies that align with our Ethical Charter. These include Australian and international companies. You can see a full breakdown of the companies we invest in here:https://www.australianethical.com.au/personal/ethical-investing/companies-we-invest-in/
We hope that helps.
hi i would like to do investing but im not sure of what and how/ can you help me? thanks
Australian EthicalAustralian Ethical
Hi there - thanks for getting in touch.
We offer Superannuation (https://www.australianethical.com.au/super/) and Managed Funds (https://www.australianethical.com.au/managed-funds/).
Is there an area of investment you're particularly interested in? You're welcome to give us a call to discuss in more detail:1300 134 337
We hope that helps get you started.
I have super with AE and I'm now considering putting money into one of the AE managed funds. So far I like the approach AE takes. The fees are pretty high though. How can you justify this?
Australian EthicalAustralian Ethical
It's always nice to hear that one of our Super members is considering one of our Managed Funds as well! We're glad you like our ethical approach to investing - and you would already be aware of our competitive performance returns.
Fees are about many things, including the level of engagement of the fund managers, and a matter of scale. Australian Ethical has a particularly high level of engagement, because of both our ethical screening, and our active investment style. Despite this, since 2013 we’ve more than halved our fees. It’s just one of the ways that as we grow, we’re making sure to share the benefits with our investors. You might also be interested to know that we are one of the best valued ethical investment funds in Australia when you take into account what our product offers. You may also find that other ‘ethical funds’ may not offer a comprehensive ethical screening process, for example only screening certain negative industries, or best of industry.
You may be interested in some of our wholesale funds, which offer the funds at a substantially reduced fee. You can find more information on our wholesale funds here: https://www.australianethical.com.au/managed-funds/fees/.
You can find more on the performance of our managed funds here: https://www.australianethical.com.au/managed-funds/performance-and-returns/
If you want to discuss our investment options, don't hesitate to call us on 1800 021 227.
- Julian at Australian Ethical.
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