Australian Ethical

Have tried to access my super online which I need to do to change my insurance cannot do over phone, my super is showing 0, nadda nothing, it is incorrect, I know the super is not nil they know it is not nil but can they fix it, can they heck, have advanced computer skills have done everything they told me to do twice, even logged on to site with another computer so its not just my laptop, this is so disappointing if they cannot do the simple things what are they doing with our super I changed because of the social conscience theme they promote but am struggling with the lack service and results

I've been with AE for a decade and I am impressed with the investment profile and the returns. I love that our money is achieving medical, educational and environmental benefit.

I have super with AE and have been for a few years. I picked them for ethical reasons but their communication & financial performance is great too. I'm now buying some of their managed fund products.

I have read their Annual Report and they are actually doing what we all need to enjoy a sustainable less troublesome future. Nothing is perfect but they are truely making a great effort and growing well.

Really good customer service! It was very easy to switch and consolidate my funds. I'm happy knowing that my money is going into organisations and causes that I actually care about.

Ive been with Australian Ethical for 2 years now and Im not changing for anything.

Changing over was extremely easy, and fast.

When Ive help Ive received excellent customer service.

I can trust that my money isnt supporting dodgy industries that are destroying our beautiful planet.

I have been with this Super for over a year
I regret switching over to them and I will be switching to try another
They do not reply to emails
They are not at all helpful
I am so disappointed
I tried to do the right thing by the planet but unfortunately this super is not good at all
They are not fair or caring
Dont waste your time

Australian Ethical Super is very misleading.
Unfortunately if you want to make sure a super is 100% cruelty free, you will need to go to a GOOD financial advisor, who will look into things and ask questions and even make phone calls, as my last advisor, told me Australian Ethical Super was good for my needs, but was not. My new advisor is setting me up with Net wealth. I am getting out of Australian Ethical Super as it is NOT 100% cruelty free, but rather 95% as my advisor really did his homework, and finding me the correct fund.
It is also cheaper in fees and returns better and have so many more choices on where to invest your money.

I was an Ethical Super member from day dot when super first came in. I persisted and persisted but they literally gained me ZERO dollars. Bad customer service. Increasing fees with nothing to show for it. My records were always unable to be found because they had changed admin companies. Not ethical in their treatment of long stand members at all. Rolled into a new fund 7 months ago and have now made more in that time THAN LITERALLY YEARS with Australian Ethical

Four years, they have a bad performance fees >investment returns, loose money instead of making it. I was charged 688 fees on a 6500 account made 50 dollars from investment.

Early in 2018 I found out that I was getting charged adviser fees when I have never received or requested any financial advice from Australian Ethical or any other company. When I complained, AE assured me I had authorized deductions some time ago however they were never able to provide any evidence of this 'authorisation'. Despite my complaint they continued to deduct adviser fees on a monthly basis while I still did not receive any service. After a number of calls over +6 months and lodging a complaint they washed their hands and sent me contact details of a financial advisor for me to liaise with to get a refund!!!
My advice to anyone considering joining this super fund is stay away!!!

I wanted to do the right thing and change to an ethical fund, but in the process of trying to transfer my account and my insurance I was just met with really bad and condescending customer service. They simply don't care about their customers. I have changed my husband into this fund and made our business fund of choice, but will now change it all over again to a different fund, probably future super which was the other one I was considering. I asked to put in a complain and the person advised me that they will get back to me in 30 days and I can expect up to 90 days for the resolution. I suppose that says a lot about the company.

It hasn’t escaped my attention that AE holds investments in AMP and other institutions being investigated by the Royal Commission. I understand that I pay higher fees for a more rigorous screening process. Two questions arise:
1. How effective is the screening if we are investing in so called ethical company’s that admit to breaking the law and behaving unethically towards regulators and customers.
2. How effective is the so called advocacy strategy of buying shares in these big unethical banks to influence behaviour as a shareholder? No very effective it would seem.
I want to believe in AE approach but this undermines my confidence.

It's impossible to trust a company who can't even get your date of birth correct, due to problems with their online signup process. This may have something to do with their systems 'upgrade' which another reviewer mentions.. :|
I was asked to get certified copies of birth certificate and to "keep checking" my account to see when the update had occurred, and then to again go through the process of rolling over my super.
All this after already arranging the transfer with my payroll team.
I'll try a different ethical fund...they couldn't possibly be worse.