Best Retail Superannuation Funds

Terrible performance compared to other super funds. Verve just has bad. Choose another fund.

They have been very transparent with me about where my money is going and they alert me to any changes being made. I find it can be difficult to find… Read more

a super fund that invests ethically but still performs well, Verve have pulled that off tremendously well. I also get emails with member perks that they voluntarily tell you about, you don't have to go hunting for it, which also feels rare!

Avir was so helpful and went out of his way to follow up personally, this ment the world to me as my case was unusual and not common thank you Australian ethical

Starting to feel flaky – Been over a month for a portal update. I've emailed and they have no update. Have no way of checking current figures within my super. When asked they… Read more

can only provide the year prior.

For an update usually everywhere has a timeline but not here? Feels flaky and I'm uneasy leaving my super in the hands of a company that has mediocre communication.

Have been with spaceship for some time having closed my bank account anc phone number and going to a new bank I informed them time and time again… Read more

all they do is say we'll verify yourself biometric

Problem is going through that there system refuses to accept my photo no matter how many times you do it so cang log into spaceship to change to my new number to recieve verification code to mobile to access my account to change any details.

So inform them time and time again all they do is say verify yourself by biometric and send you a link when you explain you can't and why they just say sorry that's the way it is either you do it by biometric or not at all.

This company is a joke refuses to let yourself do it any other way so they are stuck with my closed bank account and I'm stuck with an account I can't use because they refuse to see reason.

They will not help me fix this problem if I could give the a negative infinity score i would

Boy can you waste hrs getting transfered from one department to another,when they transfered me 3 times today "as i called 3 times and all i kept… Read more

getting a recorded message from a department i waited 10 minutes each time"ONLYto get another recorded message this department is Closed @317 pm on a friday "the recorded message said open till 5 p.m ?? and we trust them to look after our monies. they have my phone and email "but never call me or send a email"?

Great first impressions – Good customer service. Spoke to Ash who explained the product realy well and answered all my 1000 questions patiently. Also spoke to Annabel and… Read more

another attendent whose name I cant remember. Very polite people.

Opening the account also super easy using nedbank app. Also love the fact that my super now shows in my bank account and can keep track of it.

I don't have super, it was converted to a tax free Allocated Pension when I retired, I also have two investment accounts which are combined, one is… Read more

CFS Growth and the Other is CFS High growth. Many people would consider High Growth as "risky" but I haven't found this not to be the case and over time both have doubled in value, and High Growth outperformed Growth by about 25% The main thing is not to panic and sell when there is a downturn, this is how most people lose, also it is important not to take quarterly distributions in cash, the extra units over time grow exponentially, just look at the chart. Due to Trump in the USA the market lately has been volatile but I have noticed the team at CFS has often shown a rise in value of my investments when the Dow and ASX 200 have been down. Over a long period of time I have had a few disputes with certain areas, but CFS have always corrected these and have compensated me if it caused a any loss. They bend over backwards to look after me I must say.

I've updated the app and now cannot access my account. Called customer service but it's in another country, they couldn't help so they transferred me… Read more

and now I've waited 15 mins and noone has answered. Might be time.to look for another provider I think.

MLC take advantage of the disabled with their total disability scheme. In order for them to pay out any owed total disability scheme super payments… Read more

to someone who has a total disability they require that that totally disabled person submit a current drivers license and passport. If they cannot provide them with these documents MLC expect the person suffering the total disability to submit photocopies of their, proof of age card, medicare card and birth certificate which all need to be signed off by an authorized representative. So the person who is so disable they are unable to drive a car or leave the country is expected to be able to buy or own a printer, understand how to scan the required documents and then print them, then travel to the police station or chemist and have them approval all documents then travel to the post office, purchase their own postage and send it to MLC offices. No they cannot accept any of these document via email because how are they supposed to prove they came from the disabled person even though all the communication sent to the disabled person are via email and they use confirmation of email address for their phone security approvals. Because MLC won't accept any proof via email the disabled person is expected to send all their very private information via snail mail. Only for them to reject the application via AI because they have made a clerical error on their end and recorded the birth date incorrectly, and despite all the evidence the disabled person has just submitted to prove their identity, it doesn't match what some random employer uploaded more than 25 years ago, so their application is denied. If you are fortunate enough to have a legal career who can support your through the process, well good luck getting them accepted by MLC as they auto reject any newly submitted paperwork for the same birth date issue. How is this legal? How can they say someone birthday is not their birthday when every legal and legally authorized document displays the correct date. They have withheld a payment for 10 years because of this very problem, they refuse to talk to the legal carer because they can only talk to the account holder. Like how is this supposed to work with alzihmers sufferers or people who have total intellectual disabilities or physical disabilities. And if these people die while not not being able to withdraw their super guess who gets to keep the money MLC. Disgusting disgusting disgusting

I strongly suggest you do not use Asgard / BT to look after your superannuation fund. Their client service is useless and extremely unprofessional.… Read more

Trying to close my account and get my funds is very difficult. Their forms are not clear and attempting to authorise any slight correction over the phone is non existent. They do everything they can to delay providing your money. I highly recommend Australian Super. My dealings with them have been far easier and their client service is professional. DO YOURSELF A FAVOUR AND STAY CLEAR OF ASGARD / BT.

Absolutely aweful superannuation provider , service is nonexistant, returns are pathetic ,completely untrustworthy , if i could give negative stars i… Read more

would . I think the next course if not satisfied is the Australian Fianancial Complaints Authority. Whatever you do stay away from them.

Worst customer service, beautcratic and huge wait times. They hang up on you when they do not want to answer your questions.

cannot log into my account and asked to call a number to set up Multi Factor Authentification. Happy to do that if someone would answer the phone… Read more

!!!!!. Third attempt now and total of over 2 hours waiting. It gets better, as now they are sending me "secure" text message forms !!! Good MFA work

Very poor service. ANZ processed my request after 42 days despite I requesting them to cancel my request almost immediately. Despite acknowledging… Read more

their operational errors in AFCA complaint, they never provided me with call recordings as requested and they take forever to respond- only after follow ups. Poor process and complaints management

Everything to do with Mercer over the past two years has been an administrative nightmare. Had to submit all my initial paperwork three times (it… Read more

was lost/no we've got it, I don't know why you've been asked for it again/we asked for it again to ensure that it was all up to date and don't complain any further), huge gaps in information..and now to withdraw a small sum of money I need to provide certified ID. This is supposedly an annual requirement, but I've never been asked for it before and it's not documented anywhere. Returns and fees are OK but Mercer is entirely incompetent otherwise. And they seem to have shifted all of their customer service (including complaints team) to India.

I was with Ioof for 15 years it was an underperforming fund with ridiculous fees and when I changed funds they took $3,500 in capital gains tax and other fees - They will claim they are good - But be very careful of this company

The worst service I have received! I will never use any Virgin products or services again. I set up an account with Virgin Super and started the… Read more

roll over. Two days after setting up my account I decided to change my email. I then receive a strange email from Virgin Super saying that my password had been changed when I hadn't! And I couldn't even log into my account.

I then had to put a freeze on my account and start a ticket with their IT team. I was told it would take 3 business days. After 3 business days I call them and I'm told I have to wait 5 business days. I call them again and I'm told they've escalated it with their IT team and have to wait another 2 business days. All the while I have no access to my account. I have no idea if my money was safe. Several customer service agents on the phone just couldn't give me any information, all they did was tell me to wait and wait.

Whatever is going on with Virgin Money Super is not right. They were slow, unable to communicate what was going on and just terrible to deal with.

I've signed up with Uni Super now and will transfer to them.

THEFT OF SUPER BY GUILD – The worst super fund available Straight out theft of insurance premiums income protection for a part time worker.... guild got rich while my wife… Read more

got poorer

If your wealthy don't worry, but if your a normal worker on basic wages then you will retire much poorer with guild super Get out of out of guild super ASAP