Only good for 2 yearsTrust me when I say this. I was a 5 star review until the spa starts to deteriorate and e-mailing then is as good as buying another one. Just feel a bit scammed Show details
Very happily surprisedGreat buy, bubbles galore! Plenty of room for two or three people. Show details
Terrible quality and even worse customer serviceTerrible and non durable material. Warranty is pointless on this item as you cannot see internal poor quality material that start to deteriorate. Parts cannot be replaced without replacing the whole liner. Wouldnt recommend unless you want to throw money down the drain.
Worst everThis product has the worst instructions of ANY product I've EVER bought. Will be taking it back to bunnings, getting a refund and using to money to purchase a real spa Show details
It's Cheap, And It ShowsIn my title I said that it is cheap even though $500 is not really that cheap, however it is cheaper that a proper spa.
It satisfies the minimum requirements for being called a spa - it holds heated water and makes bubbles, barely. I guess that I shouldn't really complain given that it's 'only' $500 and a proper installed spa would be $10,000 minimum or more.
The size is too small and it will barely hold 2 adults. The depth is acceptable but the sides won't take any weight - they are inflatable after all. The water takes SO LONG to get to a t... Read moreemperature where it is usable and never gets to a temperature that would be called hot (unless you pour jugful's of boiling water into it). The air bubbles are very noisy but not at all massaging or relaxing - an annoyance if anything. I was going to give it 2 stars but that wouldn't be fair to it. It never promised to be super fancy or have any special features - it was just a cheap portable spa and it does that job to the bare minimum.
We were good, till we weren'tBought this spa for Christmas 2021. Loved it initially as so easy to install and use even though the massage bubbles were, in all honesty, pathetic and not worth turning on. More like a air kiss than a massage.. Never used it in summer, but had it up again this winter and used it a few times. Then, one day out of the blue, we got an eo8 message. Followed the instructions, but didn't fix it. Phoned Bestway and said if the easy fix didn't work, we would need a new pump, which cost the same as a new spa, so might as well buy a new spa. And, as we were seven months out of warranty, that was our only option. Disappointing that to fix a pump, we have to replace a spa. What a waste. Show details
Very poor customer serviceHad it for a few months then noticed water pooling on the floor, emptied the spa found it was an o ring leaking, contacted the company and they were not willing to help with a cheap o ring. I refuse to pay thier price for a whole new set and postage on top, for the sake of customer service they should just put one in am envelope but they won't Show details
Cheap rubbishPurchased from bunnings. On day one it's already got a fault it does not fully inflate. I've tried checking all valves for leaks with soap spray test. Its basically unsabke as there isn't enough air going in to keep it inflated. Will be returning it to bunnings and bynnings can deal with this shonky company I should habe read the reviews. Show details
Don't buy from BestwayPump 15 months old. Pump decided to stop working, out of warranty by 3 months. Yes that's right 3 months. This mob would not replace, only if I paid for another plus delivery.
Australian consumers law allows additional warranty. Read the law Bestway.
The product is not fit for it's intended purpose.
Shame on you Bestway.
ACCC will be coming after you.
Was good then pump started leakingI have to concur with a lot of the other reviews here unfortunately. I purchased the Santa Lucia model and wouldn’t buy from this company again. To get a little over 12 months use for a substantial purchase is very ordinary. Show details
Do not buy bestaway products. Their heat pumps do not workPurchased a spa. Heat pump error code came up while starting it up, contacted bestaway and they said to contact an electrician. They will not give me my money back and have already returned the item. I have had to take them to the nsw tribunal. Show details
2 SPAS purchased BOTH only lasted just over a year company never got back to meI’ve purchased two Best way spas within 12 months of one another and both failed just outside of warranty. Very poor quality check components INTEXT spas are much better I’ll never buy a best way product again. Cheap nasty crap. Show details
Waste of moneyBought this Lay-Z Havana Spa for 500 euro, thinking it would be okay quality. After a few weeks of using the tub, the edges started to puff out and the edge started slanting inwards, which shrunk the diameter of the tub and made it look like the water level was too high. After emailing about this for several months due to delivery delays, they finally were able to send me a new tub, as they found it was a production mallfunction. In order to receive the new tub, I had to cut out the serial number of the tub. Finally received a new tub, which di... Read mored the exact same within a week after starting using it. Now i've been in contact with custumer 'support' and they're telling me that I did something wrong inflating it. It wasn't too heavely inflated, as I was pretty carefull not wanting to mess this up. Also, the wifi of the tub isn't working anymore, after a total of about 7 months using the tub. Bestway is the worst when it comes to quality and customer service.
BEWARE - if you want more than 12 months useThe company do not back their product for a life span past 12 months!!
I purchased a Bestway inflatable spa in Jan 2021 ($800+ NZD) and now the pump is faulty, no longer heating the water and the company is refusing to replace (past the 12 month warranty) and is only offering me a chance to purchase a new pump ($300NZD).
When I purchased this spa I expected the life expectancy to be more than 12 months (as would any normal, rational person). When I google how long do spa pool pumps last the answer is 5-10 years
I tried all the fixes recommende... Read mored on the manufacturers website and emailed them advise that the pump was now not working and what could they suggest I do to fix it. The pump has been maintained, has been covered and not exposed to the elements. The spa has been regularly refilled with clean water, the filter replaced on a weekly basis, the spa cleaned daily in summer (high use) and twice weekly in winter (low use) with a magicvac (ergonomic cleaning Vac) and the correct chemicals have been used in the spa water. I have done everything to ensure this product is in good working order and I expected at least 3-4 years use from the spa. BEWARE it appears the company do not back their products - if you want to enjoy your spa for more than 18 months then I recommend you do not purchase inflatable spa from Bestway.
Not good filtersHad spa for 2 weeks and had to change filters 6 times. We shower before each use, and wear shoes to spa, very dissatisfied. Would not make the purchase again.
Questions & Answers
is it likely that the spa cover bladder will over inflate using the pump?
What chemicals does everyone use on miami lazy spa?
Can you buy a inner liner
- The Bestway Lay-Z-Spa Inflatable Hot Tub is advertised as being able to comfortably fit up to 4 adults.
- It heats up to 40°C (104°F), so you can keep warm and relaxed regardless of the outside temperature.
- The hot tub has 61 extra-strong massage airjets that help with muscle relaxation, blood circulation, relieving muscular tension, and stress relief.
- Double-welded seams ensure joints don’t tear apart, while a reinforced cover with safety lock clips retain heat when you’re not using the spa.
- This product can be set up in 10 minutes.
Points of praise:
- Most reviewers found that the Bestway Lay-Z-Spa Inflatable Hot Tub was simple to set up.
- They also found that the hot tub was very quick to heat up, and was able to hold its temperature well, partially thanks to the insulated cover it came with.
- According to reviews, the hot tub is easy to clean and maintain.
A point of pain:
- Some reviewers said that certain parts of their hot tub weren’t as durable as they expected them to be, particularly the pump. Some of these reviewers said that the pump had to be replaced within a year after purchase - some even said their pump needed replacing multiple times within a 12-month period.
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