Avoid BlackVue products
Have had this for 3 years. In all this time it has been broken more then it has worked
Much have purchased 3 or 4 SD cards in this time, reformat them every 4 weeks as required but even so they only last a couple of months. A major design flaw with this product. What makes it even more annoying is that you have to buy BlackVue branded SD cards at a massive markup!!!! In the market for a new dash cam. Oh and to top it off the rear camera picture quality is terrible
Purchased in June 2017 for A$700.00.
BlackVue quickly resolved my issue....
I posted an issue I had with my BlackVue dash cam and this company worked very quickly to resolve it, you can’t ask for anything more than that!
It’s great to see some companies making the effort to show their customers they are valued and eager to resolve issues, for this reason I highly recommend purchasing products from this company BlackVue.
Thank you very much Chaim and staff for making this customer have faith again it is really appreciated.
Purchased in May 2017 for A$850.00.
- Dual Camera DR650S-2CH
- Verified purchase
Great camera, slick design
In my experience, the camera worked well. I bought it in Sep, 2016. So far, I was driven with this camera for over 70000 km (almost 4 years) and who knows of how many hours of parking mode. I kept the genuine SD card and it still works as well.
The main point for me is that the camera worked for the purpose I bought (which is recording). It was always recording without any issues, especially with that hot weather in QLD.
It also the best-looking camera on the market. Cables the thinnest of any other cameras which makes them easy to hide beh...ind interior panels. Night-time recording is awesome. Parking mode (connected to a battery pack) works great. It ticks all the boxes for me. A bit pricey, but I got almost 4 years out of it and I am looking forward to another 4 years. It the long run, it ended up good value for money for me. I had some non-critical issues with the speaker (out of warranty period). However, the Aus Warranty team from Blackbox fixed it for me. No complaints here. If I am upgrading, I will buy Blackvue again. I paid for bundle with the parking mode battery pack.
The product doesn't last long
I bought 03 Blackvues, two as a gift and another for my daily use. One as a gift has not worked since new, however, the manufacturer replaced it for a new one and it is working. I was not so lucky with mine Blackvue DR650GW-2CH, that after 3 years stopped working. I replaced it with a cheap and more reliable brand. I will never buy anything from Blackvue again since 66% of failure for a brand new and expensive dashcam is totally unacceptable. The image quality of my current affordable camera is far better too.
Purchased in August 2016.
Didn't last a year...
Purchased in June 2018 and hardwired with optional Power Magic Pro at $500+. I'm an account manager so on the road all day everyday. Had too many near misses and also a couple of carpark hit and runs so decided to upgrade my basic Garmin dashcam (which had worked flawlessly for a couple of years) with the BlackVue DR650S-2CH.
The BlackVue seemed like a quality unit, and by all accounts ticked all the boxes but very quickly had issues. Did not last one summer! Less than 9 months later the housing on the front camera had completely buckled and ...warped so the unit would no longer sit in the mount, and would constantly restart itself (with the genuine BlackVue memory card, another annoying feature that the unit will not work if you use anything else!). Sent back for warranty repair which took about 4 weeks (with no dashcam in the meantime...). Eventually got it back and only lasted about another 4-5 months, now out of warranty. The voice alerts no longer worked, all I could hear was a very faint but indistinguishable muffled noise - took me a couple of weeks to work out it wasn't a new squeak in the car but the BlackVue. Constantly restarts itself for no apparent reason, multiple times per day. Then not long after I couldn't get wifi to work, so no connectivity without unplugging the unit and removing the microSD card. Now at about 18 months since new the unit is basically inoperable. Only records occasionally when it feels like it, other times both lights are on solid and its doing nothing at all. Oh and did I mention it constantly restarts itself multiple times per day? Annoying as you're losing footage each time. On the odd occasion the unit has recorded something of value the GPS doesn't seem to work, therefore no location/speed etc. On the iPhone app and on my computer just shows a nice map of North America - pretty useless when you live in Australia.... Very disappointing experience overall - could not possibly recommend based on my experience.
Second time it's faulty!
This is the second time this camera is playing up. First time only GPS light was lighting up so it was fixed free of charge and chip replaced. Now the camera runs for a while then the GPS light stay alight and red recording light turns off. Also camera makes a funny noise. Unplug it and restart camera and same thing happens all over again. Not happy!
Purchased in March 2015.
Did not last long
I have owned this dashcam for just over 2 years now and about 6 months ago the internal battery failed. Every time it shuts down the time and date are wrong. Recently I witnessed a hit and run accident, I was hopefull to assist with my dashcam. When I viewed the footage it was all pink! I have tried everything to get it to work again. I am now in the market for a new dashcam. I will not be getting a blackvue as they just don't last.
Purchased in February 2017.
Purchased this camera in September 2016 from dash cams Australia. Installed along with the Power Magic pro hardwire kit into a 2014 CX5. Install and set up was easy. Initially, the camera was great, although a bit clunky and slow in terms of retrieving footage.
First issues arose in April 2017, where the front camera developed strange white marks all over it, and started the dreaded time losing issue. Blackvue agreed to replace under warranty. Unfortunately the replacement camera experienced the same issue- losing time. It also started an error...
Purchased in September 2016 at Daschcams Australia for A$549.00.
Great when it worked
My dash cam was purchased and installed by a reputable dealer just over two years ago. It has been replaced because it kept restarting and the replacement unit was repaired under warranty because the internal power in the front camera was faulty. The dealer has sent it off again today because the front camera won't power up. I'm very disappointed- I was assured this was a very good brand and I seem to have had nothing but trouble with it. I drive approximately 1000 kms a week and need a good, reliable unit for peace of mind on the road.
Purchased in June 2017 at Sound in Motion for A$880.00.
Worst Camera Ever
This is the worst dashcam ever owned and was not cheap. Had owned 5 different brands over the years so far.
This is the 650S 2 Channel hardwired into car with Blackbox kit by professional installer who sold the entire system to us. The unit after around 4 weeks of use continually says "Blackvue for your safety, restarting normal recording" The SD card is then not able to be formatted.
It has been back 6 times to Blackvue in Perth who have always promptly under warranty kept replacing parts and modules and SD cards. Now it is doing it again whil...
Purchased in August 2017 at No Limit Audio Melbourne for A$900.00.
SLOW CUSTOMER SERVICE
I bought blackvue dash last year, everything was working fine until 5th of May 2019. The date and time is wrong, i tried to reset it myself but it is still the same everytime i tried to do it. I emailed to Blackvue customer service and they advise how to reset. I did everything theyhave asked and also emailed them my dash details. I tried to find my serial number which should be on the camera when i take it out but it wasnt so i emailed them my wifi number that is on the wifi. I do not get a reply back until really late of the next day. Now whe...n i go back to my dash to review videos i now notice that it makes this loud static sound like what you hear on the radio when it gets distorted. It was never like this when i first purchased it. My whole family has blackvue and mine is the only one that has been doing this. I have tried to get a reply back but nothing, quite disappointing with customer service. I need to know how to rectify this as my dash cam is still in warranty and Blakvue customer service is taking their time in replying back to me. I contacted where i purchased my dashcam and they told me to get in contact with Blackvue first and wiat for their reply what to do next, at this stage i do not even know when i will get another reply
Purchased in May 2018 for A$400.00.
Paid premium but it failed to deliver
Purchased one about three years ago, and the sound recording failed after three weeks. I had the unit replaced as I refused to wait three weeks for it to be repaired. After 18 months of usage, the sound recording failed again. We got better value from a unit in my wife's car that was one third the price. Because of the cost and poor reliability, I can only give it two stars.
Only Dash cam to Have
Needed to be hard wired but well worth the effort. So impressed will keep it for whatever car i drive even though costly to have hardwired. Havent needed to update software after 2 years of wear. Costly to buy but so much better than cheaper dash cams. Before buying a dashcam its worthwhile doing the research. This product is worth the money.....
Fantastic After Sales Service
Bought 2 Dash Cams for our cars and had them "hard wired" by an Auto Electrician, the only way to go! Both were very easy to set up once fitted, I did this on our computer (don't have a "so-called" smart phone) with ease, right global location and the settings we wanted. One camera worked perfectly on play-back but the other had a "Script Error" message that blocked the viewing screen.We contacted the main supplier's support team for help. Within less than 24 hours we received a reply and a site on how to fix it. Not being totally computer savv...y, I rang the support number and the guy guided me through the update procedure which worked great. The "new" update has much clearer display and viewing and is just like you are driving the vehicle for real! The service we have received has been excellent
Rubbish-didn’t even last 2 years.
Considering this camera wasn’t cheap it is very disappointing that it lasted 1 year and 10 months! And the salt in the wounds is that 6 months after I bought it the warranty went from 1 year to two years. My local electronics shop now refuses to stock them because of the failure rate and how painful BlackVue Australia are to deal with. Will never buy another BlackVue.
Very poor app
The app is not user friendly. Compared to much less expensive cameras this is not a good one. Camera quality is good, but if you need info from the app ie how to change passwords etc, forget about it. Mine is sitting in a draw, and I went and bought another cheaper one. much easier to use. Overall very disappointed in this camera.
- Dual Camera DR650S-2CH
- Verified purchase
I wouldn’t recommend this camera at all, it’s been nothing but trouble. The WiFi connection is hopeless, it only works if you sit in the car right next to the unit. So it’s pointless. It takes several attempts to login once you do get the WiFi connection, the unit keeps saying “wrong password” even though it is the right password that has been saved on my phone from the previous log in. Contacted BlackVue and was told to download the new firmware, which is a complicated process with little instruction. That changed nothing. Issue remains. The c...amera also interferes with my cars DAB radio making it pretty much impossible to listen to the radio at all because it keeps dropping out. I have put noise suppression choke ferrite core clips on the cables which didn’t help either. To watch a video back takes ages to download when watching on your phone, but does work well if you can be bothered removing the card to plug into your computer. I also got the power pack for constant recording. The motion detection is a load of rubbish, I have the settings on the lowest possible detection and it just constantly records. So in the garage at night with zero movement the camera just keeps making new files with nothing happening. It should only start recording and create a new file once some movement is detected. So if I did have an accident I’d have about a day to get the vision before it would be recorded over with files containing nothing. I would expect these issues from a cheap $100 camera but not from a expensive “top of the line” camera like this. Would definitely NOT recommend.
An excellent quality basic dash cam
I have found that the quality of the video is 5-star during the day and 4-star at night - even the audio is good quality. It is quick and simple to set up, and is 12 Volt powered so there are not transformers to mount and / or possibly fail. It is a pretty basic unit - no screen / WiFi / bluetooth / GPS (optional extra) but the low price reflects this.
One thing I really love about it is the tiny size - it hides up behind my rear vision mirror and is almost invisible from inside unless you know where to look. Naturally, because of its small ...size, it does not have a screen - you have to remove the SD card to view the footage. This is a price I was prepared to pay for discreetness (although I believe the newer versions have WiFi to overcome this). As others have mentioned, I sometimes get the 'Format SD Card' warning for what seems like no reason - if it happens, I unplug the power for that trip. On the next trip I will plug the power back in and the problem has generally gone away. This dash cam is not all things to all people, but it certainly ticks boxes for a basic, front facing, excellent quality dash cam. If all you need is excellent quality video without all of the bells and whistles, at a good price, I would highly recommend it.
Avoid this unit.
The dash cam worked very well for a while then stopped working without any warning. Changing the SD card, rebooting, downloading and installing firmware are all complicated and time consuming. Theres a constant “invalid settings” warning. I’ll be looking to get my money back and get a more reliable dash cam.
- Dual Camera DR650S-2CH
- Verified purchase
Expensive Popular Camera and Pretty Reliable
I bought this about 12 months ago when I picked up my new car got it installed a week later after picking up the car, the camera was all setup and functioning a few months later upgraded the SD card to the black box 128gb card. All working for about 8 months then the battery seem to be an issue because it was not holding the settings would of have to reset the camera once a month due to time and date was incorrect. I went back to the dealer to get it assessed been advised it just needed a firmware update. The camera was up to date prior, didn’t...believe it and got in contact with Auto black box and they had for it replaced with a new one. I would of given it a lower rating but auto blackbox restored my faith in reliability of blackvue brand. I was at first upset as I bought the latest dash cam and a month later the newer edition came out and couldn’t return it.
Questions & Answers
Recently purchased a car with this camera,I removed the Blackvue sd card and the camera hasn't recorded anything since 2018!
The front white light is on and the blue and red lights are also on,when I try and press the button to turn the Wifi on/off nothing happens as well.
So in other words the power is on but there's no one home,help please?!
BlackVue Australia T.BlackVue
Thanks for reaching out to us.
If the system is showing lights but they are solid then it does confirm power is coming in but the camera is freezing on startup.
This could be caused by the cameras SD Card or the camera itself.
We would advise powering the camera with no SD Card inserted to try and isolate which component is the cause of the issue.
If the camera boots and says "No SD Card" then it would indicate that the SD Card was the cause and we would advise getting a new SD card.
If the same issue persists then it would indicate that the camera is the cause.
If it is the camera please let us know so that we can assist further to resolve the issue.
If assistance is required with performing these steps please reach out to us on the number below.
08 6267 5167
Hi team I got dr650 ms and dr 950s 4K camera what is biggest sd card I can use is it compatible for 256 gb for longer storage ?? please Advice
BlackVue Australia T.BlackVue
The DR650 is only rated to a 128GB SD card, while the DR900S can handle up to a 256GB SD card.
08 6267 5167
I can’t find the password for my 650 series BlackVue please Advice
BlackVue Australia T.BlackVue
The default password for the DR650S is 'blackvue' if this shows up as incorrect you will need to reset the units password via a computer using the BlackVue Viewer.
08 6267 5167
The DR650S offers a number of features that overlap with the similarly high rated BlackVue DR705S, which sits in a price tier above it. These include:
- Compatibility with a 128GB memory card. which can record about 40 hours of footage, according to BlackVue)
- Impact detection mode, known as ‘Event Recording’
- Parking Mode, which uses impact and motion detection to record footage if something, or someone, collides with your car
- Voice recording is also turned on by default. This feature records audio as well – for example, if someone keys your car, it will record the sound of it happening as evidence
- A built-in GPS and WiFi allow your dash cam to add details about geolocation and speed to your videos, and allows you to connect to your smart device for playback.
The DR650S differs from the DR750S in only a few minor ways. It lacks the advanced Sports Mode and Extreme Modes offered, which record 60 frames per second. The highest number of fps you’ll get with the DR650S is 30 fps using the Full HD (1920x1080) resolution. A higher frame rate allows for a crisper image, and reduces motion blur.
This model also features a slightly smaller viewing angle – 129 degrees, compared to 139 degrees with the DR750S.
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