Blink Mobile Broadband

Signed up via Harvey Norman to a contract 10yrs ago, but was not aware they were still charging us monthly on our business credit card. They did not attempt to contact us anytime during this period to ask why we were not using the service, but happy to keep billing us. They stated they didn't not have our contact details?????

Stole off me going to ACCC and Federal Police. Took money out of my account without my authority. The use Indians on the phone that lie to you absolute scum

Too bad there is no 0 rating, one star is a complement in this case, it is simply the worst experience I've ever had.
The customer service is offshore in India and the reps attitude is so bad, he is so lucky that he does not live in OZ, otherwise i would've tracked him down. Three times I ask for escalation and to speak to a manager and they keep telling me he will call you back... Never happened.
You better off to stay with no internet rather than getting this service. it's a shame that we have such crap company to be called Australian.

My 89 year old pensioner parents have been hoodwinked into signing up for a service they do not use- the internet. For many years money has been paid each month to these shameful exploiters.

Be careful of this company for many years they have been taking money out of my account, I don’t use their service. I bought one of the Internet dongle’s years ago and don’t use their services. They have been slyly taking money out of my account.
No good company

absolutely disgusting company. Got 2 internet dongles from them 7 years ago. Tried to cancel years ago then find out they're still taking my money. 4 years worth of payments and i haven't even got the dongles any more. Apparently they don't check if someone isn't using a product. No email or nothing to say hey, we've noticed you haven't used this service for x amount of time, are there issues? not even received one email from them. Yes i know i signed a contract but the principal of the matter is this company has been taking my money for ye...

Was offered the service by Reseller Harvey Norman when buying a laptop 4 years ago. Not much information given. Also not much paperwork provided. Only the person was good salesperson and it was cheap. He must have received a pretty good commission for every one he could sign up on. Luckily was only around $10 pm that was deducted monthly direct from bank acct. Stopped using them after one year and have tried in vain to find way to contact and cancel. Bit hard when you don't know your account etc. So eventually they sent out letter to collect l...

I had a situation where I couldn’t access my email account and changed my mobile phone so I had no details to go with.
I had tried repeatedly to cancel my blink internet because it was not used at all but it wasn’t until today that someone actually gave me the information I needed and a phone number to call that I got anywhere.
Apparently according to their Terms and Conditions I should have been aware of it.
How the hell would I be aware of it if I had no access to communications from blink and had changed all of my details?

So Blink...

I had previously used Blink mobile broadband for a couple of years. Actually found the support staff very approachable and I never had to wait too long on the phone for responses. The actual broadband service was reliable and I rarely experienced any dropouts. Any problems that way, they were soon to respond if I left an email message or rang. I recall being in hospital once for an extended period after sustaining injuries, and I was able to negotiate with support staff for some extra gigs at very economical rate given my predicament. Staff were very considerate of my situation and generous. When I swapped to another service, again there was no problems in communication and cancelling my Blink account was done without hassles.

Agree with others who have had issues with cancellation and Blink continuing to take fees, despite request to cancel. I was also unaware that I had overdue fees until I got an email from their debt collector, which I naturally assumed was spam. I then tried to clear this up with Blink and just got push back and poor customer service. I don’t usually write reviews but this has been the worst experience ever. Don’t go with Blink.

This company continued to take money out for 6yrs after I cancelled my account. They hid the payments under a different name and then when you bring it up with them they curse and hang up every time you call.

I had a plan with this company for twelve months and used little of the data in this period as my place of employment paid for my Data usage.I was willing to accept this as this was no fault of BLINK.Being extremely busy working, I had not realized that after the expiration of the 12 month plan, this company continued to deduct money upwards of 15 months after the plan expired. I made many phone calls and was told they would reimburse $38. This company is extremely fraudulent and I will be taking this up with the Ombudsman. As the plan was $79....

Gone to the Ombudsman...this is the worst customer service, I cancelled my blink plan a year ago & have just found out a couple of months ago after being hounded by a debt collector that no-one ever cancelled my plan and apparently they had no record of the call. I've been charged without using any of their data. Payments have still been coming out of my account No data has been used & at no point was anyone looking to help me with my situation over the phone, just rude customer service. Very sneaky company who know how to exploit their custome...

Prepaid wifi month to month basis. After I cancelled my account with 12 months later a debt collector emailed saying I owed 89.90. Wanting to clear it off my credit history I paid it thinking it might have been a cancelation fee. Two days later I received another debt collector letter for 59.95. I rang the debt collector and because I paid the last amount Blink states that my account is activated and can con tone to charge. I rang blink who state I never cancelled. I still have the sorry to lose you here's a survey email they sent me, but they say that's not proof enough. They then would not let me cancel unless I paid. National merchant and Blink are thieves and I would never recommend them to anyone. Terrible!

I undertook a wifi service with blink of which I was not dissatisfied with. After about 3 years, I stood on the wifi dongle and snapped it. I shopped around to get a replacement but soon realised I would have to buy through them. So I ordered and paid for a new dongle. This arrived 10 days later, which was as long as they said it would take.
I commenced with my internet connection immediately as it had been 10 days since I logged in. Alas the dongle did not work in any of the 4 ports in my laptop, I tried uninstalling and reinstalling etc etc ...