Bosch DWW09D650 / DW09D650A

Bosch is shocking – I purchased this rangehood after inspecting a display unit. I was told that the product was made in Germany and paid a premium price. The plastic cover over the motor under the filters clearly stated "Made In Germany". The motor on the unit caused vibration and I claimed under warranty. The motor was replaced. When the original motor was taken out, I was shocked to discover that the motor was sourced from Poland and not "Made In Germany" as stated on the plastic shroud covering the motor. I felt deceived by Bosch. But worse was to come. After the motor was installed, it was tested and seemed to work. Later the same day, there was a loud explosion in the unit with a bright flash of light coming out of the rangehood. I contacted the Bosch customer service centre by phone. After a long wait, I was told that Bosch would wait for the report from their service agent before taking action. After hearing nothing from them, I contacted Bosch again and was told that the unit would be repaired again as it was repairable. I protested and spoke to the manager of the service department. She promised that the faulty unit would be inspected and a replacement ordered on an urgent basis. Two weeks passed with no contact from Bosch. Then I received a call from Bosch saying the a replacement had been approved but the replacement would be a different model. I was not told what the model was. I asked whether the motor on the replacement was made in Germany. Bosch told me that the motor could be from anywhere. I requested the contact details of the Bosch CEO to lodge a complaint. Since then I have not heard from Bosch. Bosch has lost my trust, their customer service has been shocking and I no longer trust "Made In Germany" labels. Meanwhile, I have wasted a considerable amount of time and money on purchase & installation including ducting through the roof. My wife (who suffers from pulmonary fibrosis) and I have been also caused considerable stress by Bosch.