Not heating at all and just sitting there as a showpiece - NSW
We bought this brand new Bosch Serie 8 HB672BS1A pyrolytic oven considering the best product in the market but it seems that this was the huge mistake that was made and also their customer service department is useless and does not help either.
I called Bosch customer service way before Christmas and was advised that someone will contact me or will get a text message from the service department to organize for someone to come and fix the oven as it is not heating at all. No one showed before Christmas and when I called them to follow up they c...ould not find my complaint number which means the request was not logged at all. I had to request this again to be followed up and the again the same thing was told that someone will contact me via text message to fix the unit and charge me for service call but realistically there should not be any charge as I have not used and oven itself is faulty which needs to be fixed by Bosch, so far no one has contacted me for service call.
DONT BUY A BOSCH oven in WA
Dont buy a Bosch oven in Western Australia.. if it has a problem like the $2000 one I just brought at Good Guys there is basically no avenue for your warranty to be honoured..
Wish I had of brought the Electrolux one instead..I have hit an absolute dead end with Bosch customer service.. no one will come out to look at it or return a call .
We should have purchased another Brand
The oven is great, Oven appears to cook food evenly the grill is good, the best feature is the rapid heat setting (preheat) that gets the oven up to temperature very quickly, the only reason for the 1 star they do not have a Service Agent in Gippsland where I am located and if it develops a fault it's my problem which has been the issue with a cooktop I purchased at the same time. Bosch don't want to know you when this happens. They don't call back, Customer service is not good. I have been chasing them for weeks.
Purchased in April 2019 for $1,199.00.
- Verified purchase
All product faults are installation faults
I bought this oven from Appliance Online and got it installed from licensed carpenter. We noticed that door is not aligned and oven does not sit properly in the cabinet. My carpenter showed me that the diagonals differ by few millimetres. When I raised complaint for the first time they warned me if it is installation fault I will be charged. Since then I have sent many photographs details and two engineer have visited from their partner as Bosch do not have their own engineers. First engineer tried to fix the door to an extent. The second engin...eer showed spirit level that since the oven is not levelled it is unaligned. We have tried to explain Bosch that my cabinet is perfectly levelled but we had to intentionally put support as oven is shorter on one side. However they are not ready to listen or escalate this issue. The oven has no functional issues.
Worst Controls on the planet
Worst Oven Ive ever had the misfortune to own.
- Oven Heats decently when it decides it wants to operate.
- Open Oven at any decent temp and Steam will scald you so stand back.
- Try and set timer and press start and it doesnt start it sits there waiting for you to press start again. Set time and wait for it to start it sometimes does, sometimes doesnt. Set time watch it start to count down and walk away; come back 10 minutes after the end time should have happened and its paused at 2 seconds past when it should have starte...
Great oven so far
The oven looks very good and cooks very evenly and certainly quicker than my old appliance although have only used a few times to date..Took a little time to master the controls correctly.Yet to use the pyrolylitic function. Cools down relatively quickly and can’t wait to try some cake making as I think it will do an excellent job.
Broken after 2 weeks
I did like how the oven performed after install, however after only 2 weeks it failed. An error was displayed E0532.
I have had to contact Bosch 3 times to arrange a technician, who was due today. After no one showed up and chasing the technician again,
I have now been told, parts are required which will take an additional 5 business days, once Bosch has approved the repair.
Come on Bosch, I expected better from you! Extremely disappointed!
Good looking unit
Well I have only had this for 3 weeks as I moved into our new home and here was no dishwasher. Very clever unit. tells me when there are only 2 rinses left so add some more rinse aid. No buttons on the outside so kids cant play with the switches, very very quiet which is a plus, easy manual instructions, I pressed the wrong cycle and it was easy to change it over. didn't have to read the whole book. I love it
Looks good, works well, pyrolytic cleaning so so
I have recently had 2 of these ovens installed as part of a new kitchen renovation. We bought these ovens as we have used their sister brand siemans (loved those ones) in another renovation however the price point on the bosch this time was the selling point for us. I like these ovens, they're ok, would I buy them again or recommend them? Probably not. My biggest gripe would be the pyrolytic self cleaning function, it's pretty woeful. Even after a clean on the highest setting I'm still left with marks in the oven which I have to get in and scru...b which defeats the purpose, if i wanted to do that i wouldn't have bought a pyrolytic. It just doesn't seem to heat high enough to turn the dirt into dust which our last siemans oven was amazing at. While this oven is by no means cheap, I guess you get what you pay for.
Efficient and sleek
This oven is great. It is simple to use (once you get the hang of it!) and intuitive. It seals well and doesn’t let hot air out once it is closed. There is a function where you can set what time it starts and when it finishes so you can set it and then leave the house and come back to a cooked meal! It seems to steam food more than crisp it up.
Nice looking but can be annoying.
Bought this oven because it looked great and I liked the idea of the dial and the pyro element. The pyro part is excellent, it cleans the oven really well.
The dial is fun, but a bit of a pain esp when trying to explain to older people how to use the oven. I would often think I'd turned the oven on and only realise later that I hadn't and it hadn't been warming up. Has a few aspects to it that are a bit frustrating! Also the screen kept going a bit funny at times & I had to switch it on and off to make it come right again.
Easy to use, but still learning settings...
I love my oven. In fact, I have 2 of them mounted one on top of the other.
They are super easy to use and cook evenly and quickly, consistently.
I have had a little trouble finding the perfect setting for baking cakes, but I’m sure with a little time and experimenting I’ll work that out too.
Great Oven - and good like all Bosch items
Extremely great value for money. You can not go wrong with Bosch. We also have the Bosch induction cook top and washing machine.
It took my wife a little while to learn how to do the controls because it was new to her but now great. The central control is great once you understand it
We are pleased with the way it cooks.
- Verified purchase
great oven, love the easy cleaning and instal, we built a brand new kitchen and its slick design looks stunning in the kitchen. Food is always cooked consistently there are no surprises with this oven and I love all the different settings for different meals like the roast meat, chicken settings etc which are easily accessible.
You can't go wrong with Bosch
This oven is one of the Bosch appliances I have at home. To be honest, I have been using Bosch appliances for years and the quality is just superb. You can't go wrong with Bosch. This oven looks great in the kitchen and it's easy to use. So far, I have no issues/complaints about this oven.
This is a good oven. Nice features. Easy to program thus far. Labels are clear and functions are easy to identify. Clock is also easy to set (unlike others i have had). We have found food to be cooked evenly. We love chocolate cake and we get perfect results every time with this oven.
I am not use oven frequently, I bought this one after my kitchen renovation done, choose it because it is made in Germany. It looks good, easy to use, easy to clean, cook food evenly and nice. Preheat is very fast. It is also very quiet when working. I love it.
Works until it doesn't
The product was okay, it worked well for the first couple of months and then the heating component gave in. Was covered by warranty, but it was a little bit of a hassle in getting it sorted with Bosh. It's definitely value for the price you pay, just make sure you get that extra warranty in!
Best oven in history and no wait times or burnt meals!
Bought this oven after old one died. The oven cooks perfectly and evenly. The rapid heating only takes 2-3 mins before the oven is ready. All meals cooked in the oven have been perfect no burning. Being a pyrolytic oven this means you wont need to use chemicals to clean it. It's great.
Only fault is price is a bit high but if you can get this at a discount grab it!
Easy to clean, good quality - made in germany
We chose this oven as it was made in Germany and had the pyro cleaning function. We have only used the cleaning function once but it works very well. Much better than having to use harsh chemicals! The oven is very easy to use, easy to clean and cooks nice and evenly. I’m also amazed at how quickly it preheats (love that feature).
- ‹ Prev
- Next ›
Questions & Answers
hi the rotating dial is blank and has a very bright light. Could you tell me what this means
Bosch H.Bosch Home Appliances
We're sorry to hear that you're having issues with your HBG672BS1A. If you remove the rotary selector and make sure it is clean beneath that is the only piece of troubleshooting we can recommend. If this does not rectify the issue please contact us on 1300 369 744 we’ll investigate for you.
Bosch Home Australia
After the power went off my oven is displaced in Arabic. How do I change back to English ?
Bosch H.Bosch Home Appliances
The instructions for this are as per page 19 of your user manual. If you don't have a copy of it you can download it via our website:
If you need any more help, feel free to contact us on 1300 369 744.
Bosch Home Australia
How do you change the clock time?
Press and hold the “i” button for a few seconds until “change settings” screen appears. Then press “clock” symbol button & scroll through until you see the “time adjust” screen. Adjust time using the circle dial in the centre of the oven control panel. Once time is set, press and hold “i” button for 3 seconds to save your settings.
Then Your done! HAPPY DAYS!
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.