4 reviews
They make out to be an international brand, but really they’re a local company with no vision for the future. I wasted money on their “MagiqTouch” and paid an extra $150 to add the WiFi controller - but they no longer support Google Home “due to constant changes”, and their app is stuck in the 2000’s which a garbage Ui and glitchy interface. Consider a brand that actually innovates for the future, and cares and supports its customers.
The waffle responses to deflect and change the narrative to the public isn’t fooling anyone. I haven’t had any issues with any other provider or manufacturer on Google Home. If a $20 light bulb from a cheap overseas brand can support Google Home, I’m sure a $5000 cooling system can make the effort to adapt to the current version of the Google Home platform. To just withdraw support and insinuate Google is somehow at fault is just poor taste. It also aligns with the lazy/basic Ui design of your app itself, which I stand by it being stuck in 2009 as an accurate description. No matter the brand (which the products I’ve bought are across all three), it doesn’t ignore the fact you’ve put a lack of digital ecosystem skills internally ahead of the customer experience.
We have installed 2 of the Braemar under floor gas ducted heating units. The second one was installed by our builder due to damage caused. Why O why we agreed to have a second one installed… big mistake. This unit has broken down too many times and it loves to breakdown once winter starts. The HUGE issue is trying to get it serviced. It is almost non-existent… our latest gas repair guy recommended by Braemar - hates communication and HATES Braemar!!! He intends terminating his service agreement with them as they do not pay him enough and.. blah blah blah. He also has NO idea how to fix the unit!! He is a gas Plummber trying to do electrical work and he is hopeless!! He has been here twice and achieves nothing except complaining about Braemar. In the meantime, we continue to freeze to death and tear our hair out trying to get the Braemar service guy to return our calls and update us on the spare part. PLEASE - do not waste your money on buying a Braemar product
Service guy was to arrive between 11am and 1pm yesterday…. I sent him a message at 12.48pm confirming he will be arriving… he sends a message back - he has been “delayed” and it’s raining… he is a hopeless communicator. If I had not sent him a message I would never have heard from him. I wasted 2 hours of my day staying at home waiting for him. I note Braemar monitor this site. No surprises that they have made no attempt to comment on my comments.
Hi Garry, we're very sorry to hear about the repeated issues you've experienced and the poor service you’ve received — both from your unit and from the technician assigned. This is far from the level of support we expect from our service partners, and we completely understand your frustration.
We’d appreciate the chance to investigate this further. Please email us at seeleysocial@seeleyinternational.com with your contact details, unit serial number, and any prior service references so we can look into resolving this properly.
—The Braemar Team
The service guy has been back 5 TIMES now!!! and it is still not working. He has no idea what he is doing. He has just about replaced everything and now we are back to where we started!! They came back twice this week!! They replaced the computer part and ..... guess what!! It's faulty. So I'm having to pay for all this crap!!! I know your CEO!! Pass my comments on to Geoff H
email sent
Product is good if nothing fails – AC unit is great, support in Brisbane is impossible to get, none of their agents get back to you, parts were quick to arrive when you finally get the issue diagnosed, then takes another few weeks to get someone to come and install them.
Hi, Thank you for sharing your feedback. We’re sorry to hear about the delays you experienced, and we understand how frustrating that must have been. This is not the level of service we aim to provide. Could you please contact us at ssocial@seeleyinternational.com with details such as the system installed (including the serial number), the agent or installer, and your location? We’ll make sure your complaint is sent to the right team to improve service in the future.
ducted gas heater dies when replace AA batteries in control unit – I replaced the AA batteries in the control unit I got a message on the control unit Communication lost between controller and heater - Turn unit on - ???? Installer said turn the power off to the heater unit, wait 1 minute, turn it on No luck Installer sent someone to turn it on, MEANWHILE the manufacturer website had suggested i use their FAQs for help i was flipped onto JUSTANSWER which my bank identified as a scam and charged $45 I cancelled the service call booking I had made with Seeley International who didn't tell the serviceman
Lessons Poor controller design ? perhaps change 2 batteries at a time
Hi Jan, it is common knowledge with appliances that you should change both batteries at the same time with new batteries of the same kind/brand. This is not a poor controller design and losing connection can happen with any brand of ducted gas heater. We're glad the installer was able to get your system up and running again. If you have any further issues in the future, do not hesitate to contact our service department. Also, we do not recommend ever using a website like Justanswer. It's not clear how you ended up at that website but it's best to only rely on advice from your installer or directly from Seeley International/Braemar.
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Hi Darren, Thank you for sharing your feedback, we have noted the same review has been left across 4 business pages and 3 brands, which is disappointing. We’re sorry to hear about your frustration with the MagiqTouch system. We understand how disappointing it can be when technology doesn’t meet expectations, and welcome the opportunity to clarify a few points.
Regarding Google Home support, unfortunately, frequent platform changes outside our control meant we could no longer provide a stable, reliable integration experience for our customers. Rather than leave users with a feature that worked inconsistently, we made the difficult but responsible decision to discontinue that compatibility.
Innovation is at the heart of our business. We continually invest in R&D and local manufacturing, driving advancements in efficient heating and cooling for both residential and commercial applications. By choosing Braemar and Seeley International, you’re supporting local jobs, an 80+ year legacy of Australian manufacturing, and the delivery of reliable heating and cooling solutions across the country and overseas.
If you would like to share more details about the issues you’re experiencing with the app, we’d love to hear from you. Please email us directly at seeleysocial@seeleyinternational.com. All feedback is welcomed and passed on to our Electrical Engineering team, where it helps guide future updates and improvements to ensure our products continue to meet customer needs.
We hope you will consider consolidating your reviews to the specific product and brand you have purchased, to maintain a fair and balanced online presence. Kind regards, Seeley International.