While this machine makes great tasting ice cream and frozen yogurt I've had some big issues with the machine itself after only a few months of usage. The lid won't open when its time to add the mix-ins, so you have to take the whole cover off. That wasn't such a big deal but today it made a banging sound towards the end of blending process that was actually quite disturbing. I paid $500 for this and got it directly from Breville. I frankly feel now like I got ripped off.

The Breville Smart Scoop has auto features. Seriously, if you want to make good ice-cream, use the manual setting and watch the process. Your ice-cream recipes should always be analgised.

This is my third breville Ice cream maker and the one I have now has only been used 4 times and is now not completing its cycle with the paddle grinding to a halt. Can’t believe I have to go through this process yet again .For the money you pay this is unbelievable.

I'm on my 3rd one of these all replaced under warranty. i use it about once a month and it never works, each machine has had some different issue from replacing thermostats to timers and lots of other excuses.

I bought this machine several weeks ago. I have tried to make quite a few batches of ice cream. Let me just firstly say.... I am an excellent cook and have followed the recipes properly. The machine makes a terrible grinding noise and does not make the ice cream any harder than the consistency of yogurt. Don’t waste your money on this machine.

In only its second use after following the recipes strictly with the manual provided we have never been able to finish an ice cream cycle. As the ice cream gets thicker the machine makes a loud clunking/knocking sound. We have to stop the machine. At first I thought it may have been the choc chips we placed in it. But have since used it 3 more times with no choc chips and trying different recipes and the clunking/knocking sounds are still happening towards the end of the cycle. So we really have never had ice cream as it cant reach the flashing squares to complete the cycle in fear of the machine blowing up.
Shaun

It worked fine initially but now the dial is basically stuck on gelato and won’t dial up or down. And if you move to manual you can’t move back to auto unless you factory reset. Short 1 year warranty is worthless.
Disappointed

I spend 7 months in Aruba per year and thought this would be the perfect thing. When they shipped it to Indiana, my wife told me it says: Do not turn upside down. Plus she said it won't fit in a suitcase so I decided to leave this at home in Indiana and but one in Aruba. The one I bought in Aruba was 3 times smaller than this one but there is no compressor. You put the bowl in the freezer and the bowl is twice as big as this one. So in 20 minutes, you have great ice cream in Aruba. I told my Daughter last night we need to try this one out. Its ...

The machine can't cope with Brisbane summer weather, it just won't cool down enough; other freezer bowl machines work well in same conditions and faster.

The churner isn't well designed for airation; again other machines have better shaped churners making light and fluffy icecream without a buildup on the edge of the bowl.

It is very heavy.

The autodetect and keep chilled after finishing never worked very well, was easier and more reliable to just do manually and keep an eye on it.

Used 5-6 times put in cupboard for 3 months over winter and pulled it out and cooling wasn't working so got a refund.

Wouldn't repurchase as not worth it considering ice bowl machines perform better.

I've used domestic and commercial ice cream machines for 40 years. There's not much to making a good one; they are basically a freezer compressor and a mechanical churn. Breville in this case has decided to make a pretty version, all chrome and electronics. Unfortunately, the performance is woeful. After 3 hours - yes 3 hours - of churning, the machine finally reached the maximum hardness setting and switched off. Unfortunately the mixture was still the consistency of pouring cream. Not "ice cream" consistency at all.

I don't rem...

Caveat 1: I’ve only had it for 2 months so I can’t really comment on longevity but the other Breville items (espresso machine and waffle maker) in this range have been excellent.

Caveat 2:It isn’t cheap, but then it is basically a tiny freezer with all the complexities of one.

Caveat 3:As it stirs the mixture constantly while freezing it, it can only produce something around “soft serve” density for immediate consumption. If you want harder then you need to decant and place in your freezer.

This was originally bought on impulse. Like t...

After a brief unsuccessful experience with a Cuisinart ICE-21 ice-cream churn I upgraded to the Breville BC1600 ice cream maker.
Wow is all I can say – this makes ice-cream and sorbets as I expected. Simply using cream, milk, sugar and flavourings with no other additives makes old fashioned ice-cream. I’ve now used this several times a week for 5 months and it hasn’t missed a beat. Vanilla, coffee and licorice ice-creams are our favourites, along with berry sorbets.

My basic ice-cream recipe – slowly beat together 300ml cream, 180ml who...

After a long research on various ice cream products in the market place (although not too many choice), I finally settled with the Breville Smart Scoop BCI600 which I bought from David Jones (during a sale). First day in its operation "Mango Ice Cream", I can't believe the texture, creaminess and the flavor it held together. Much much better than any ice cream's I've ever had. This one has the compressor within which helps keeping the temperature and saves you the hassle of freezing the mix prior. The process takes between 45-60 mins excluding ...

Followed the recipes, they didn't work for me, always icy ice creams and just wasted so much ingredients. Instead asked my chef friend how to make ice cream, he told me I have to cook the cream and then put it in the ice cream maker.
Ice cream turned out amazing.
1stly, they sent me a scratched machine, looking like it was a reject one. So had to wait along time for them to replace it. Then had issues with my Ice cream machine, they told me they'll call back to redirect to the right people. Called another 2 times the next week. Eventually re...

Somehow misplaced the tiny gasket the goes around the driveshaft and now if there is any overflow ice cream gets down into the motor slowly gunking it up. Of course I tried to find a replacement but that was futile. Will be looking at other machines in the future as it seems they don't make or throw in replacement parts that are impossible to find.

I bought this to eliminate excess sugar and dairy in our ice cream due to health and allergy issues. It was so awesome the first two times i used it but the 3rd time it said it was ready about 30secs after i poured the mixture in. I tried a further 2 times thinking i did something wrong but even after a walk through call with Breville it wouldnt work again. Was really disappointed considering the cost. Took it back to The Good Guys for a full refund and found out it was a common issue with this product.

I was very excited about my purchase until it failed on the second batch. It just shows as completed about 20 seconds after it starts. I called Breville support and it seems that the only option I have is to mail it back to where i purchased it for a replacement or refund (should take 3-4 weeks) to take it to a local repairer (over 4 weeks). I think the person at Breville Support was having a bad day as the experience was not positive. I visited the local repaired who advised that this is not the first case of this issue.

Perhaps others are...

Purchased last October and used weekly ever since. No problems at all, love the recipes that I can put my own twist on. I don't eat sugar so being able to make my own ice cream with alternatives is fantastic, now taking orders from family members. My only concern was the pre-cool was taking a long time but realised I just needed to be more patient.

We decided to invest in one of the smart scoop machines, it is a pretty solid machine. We have used it quite a few times now over the last year and it certainly does work well. It has been good being able to make all sorts of different flavours and mixes. The recipes in the guide are a good basis, and work well. The machine is a bit noisy is prob the only main downside.

Used the ice cream maker less than 10 times and the last time it made a strange knocking noise. I removed the basket - no change. I selected pre-cool - no noise.
The ice cream maker still works but it does not sound right.
Any suggestions how to address this issue?