Breville The Smart Kettle

Fire Hazard – we bought the smart kettle/toaster combo form JB HIFI about 4 months ago, the kettle now refuses to switch off once the tem has been reached. Button lights change, but you cant cancel the boil nor will it turn itself off it just keeps going, unit has to be switched off at the wall. A few days ago i also noticed that the toaster has started to… Read more

spew smoke out ... A cheaper deal from JB HiFi and it looks like it's been made for purpose for a cheaper price point from god knows where, warranty refused from Jb HiFi or Breville as I don't have the receipt anymore. Keep warm this winter buy buying these items, the house fire alone that these will cause will keep you toasty.

I absolutely love it. Lux looking and super quiet. Big thumbs up from me! – This kettle does have a fantastic safety feature as it sits quite firmly in the base and is not easily knocked over. It also remains cool to the touch whilst boiling and will beep after 85 seconds to let you know it has finished. The beep is helpful as it boils much quieter than other kettles. Show details

Fantastic Kettle – We bought our first one 12 years ago and were immediately impressed. Fast to boil, quiet, easy to fill & pour and looked far pricier than it was. The kettle was light and easy to lift with a chunky handle and allowed you to neatly hide the excess cable out of sight in the base. None of the buttons were fiddly and required little effort to press.… Read more

It did have a loud beep when it announced it had reached your desired temp but we never used the keep warm feature. It was really easy to keep clean but the writing on both the kettle and base did wear off over time which included the fill level markings. However, the clear section on the side allowed you to see the fill level and in time you knew roughly how much water you needed for a couple cups or a teapot. The body of the kettle did heat up when the water was boiled, however all kettles we've used do that also and the handle was placed far enough away so you never felt any rise in temperature picking it up.

About the ten year mark we noticed that the plastic ring on the underside of the lid was cracking around the screws and eventually it broke entirely and rendered the kettle lidless.

So we went and bought the exact same kettle to replace it, oddly the new kettle doesn't work on the old base. Some minor updates had been done with the heating element inside the kettle now hidden under a fake bottom and the beep noise noticeably quieter but the ease of use, the simplicity and speed of boil were all still there.

Incidentally, if you happen to have arthritic or weak hands its actually quite good to use as the handle is large enough to place both hands on and the kettle is well balanced. The lid release button is large and easy to press and easy its to fill using a cup or the tap.

Heres to hoping we have another good decade or more use out of our new Breville Smart Kettle. We would recommend this product to anyone.

Excellent kettle – We are very happy with this kettle as we purchased it in 2010 and it served us 10 years with no issues. Buttons started playing up last year and only now 26 Dec 2020 we are replacing it as the screw finally corroded. I’m planning to buy the exact kettle again. Show details

Good performance but poor durability – I love the product, it's features and the performance (speed of water boil), but the durability of the materials is poor. The stainless steel container seems to be of good quality and nicely finished, but the plastic lid and specifically the rim that holds the lid it gets cracked after many heating-cooling cycles and eventually breaks. Apart from… Read more

the aesthetics, it effects the sealing, so every time water gets boiled the steam vapours are popping out of the lid. From what I'm reading others having the same problem as well so maybe this is something common. I would recommend the kettle for its quality and performance but only if you are happy to get it replaced after 2-4 years.

Non existing customer service with poor quality product Smart Kettle – Don' buy Breville products.- waste of money - product don't last (smart kettle KB825) For more than a month that I have been trying Breville 1300 customer service number does not exist, claiming "they are in training" Unbelievable rubbish..... They don't even acknowledge, nor respond back to on-line submitted complaints. 4.5 years ago I… Read more

purchased from Myers a Breville Smart Kettle KB825. I paid $179 - not a cheap kettle 18 months Myers replaced it because the cut off switch stopped working - the kettle kept boiling non stop. Less than three years old, the green plastic lid of the replaced unit started to display crazed cracking with rust spots around the stainless rim.

4 weeks ago I tried ringing Breville Customer service, but they are not taking calls with a recorded message "their staff are in training". I tried phoning again today, and they are still in training.... Unbelievable nonsense....

On the 28/3/2022 I submitted an online complaint with lots of pictures and copy of the purchase docket . Breville never responded back.

This is a poor quality company, with non existing customer service and poor quality "Smart Kettle" that cost $179

I have since found out other purchasers have similar bad experiences expressed similar complaints to mine. You would expect such high price kettle at least >5 years. Evidently not Breville's.... A Kmart kettle would have costed less 20% and would have outlasted this poor quality Breville rubbish

I gave it one star rating because there no other lower rating I could have selected

Useless Kettle…a waste of money! – The look of the kettle doesn’t justify its usefulness. This product looks amazing, very neat & clean. The shiny stainless steel is perfect. However, when this is used, you’ll be annoyed as it doesn’t functions well. It keeps on flashing and never boils. Sometimes it keeps boiling and never stops until you turn off the switch! My husband bought… Read more

again hoping that the second new item will function well but still the faults are showing. That’s why we decided not to patronise this Breville product (we also had our 3rd Breville rice cooker and had same fate- useless Breville Product!). Now, we’re using other brand. Never again for this Breville Kettle & other Breville products.

Not worth the money – I have had two of these kettles, the first lasted 2 weeks and the start button failed. I exchanged this and with the second one, the lid started to skew after 7 months and wouldn’t close properly. For the price of this kettle you would expect the quality to be excellent unfortunately it’s not. Show details

I've had mine for over 12 years now. I'm not sure what the newer models are like but mine is like the Terminator. Show details

Loud and now broken – Very loud like a jet plane. Has died so not buying another one. It was reasonably fast though. Show details

Won't stop boiling.very unsatisfied – Doesn't switch off after reaching boiling temp. Pretty dangerous really and a waste of electricity. Needs to be constantly monitored. $20 kettles work better than this, and are much safer.

Great while it worked – Design well thought out and worked great, variable temperature setting came in handy. All good - until the warranty ran out. One day it simply refused to turn on and just beeped when any setting was selected. We cleaned the inside with vinegar just in case any buildup was interfering with the temperature sensor, left it unplugged to reset any… Read more

electronics but all to no avail.

At this price point, Breville need to stand behind their product and up their warranty to 3-5 years to match the price premium.

Doesn't turn off – This was the 2nd Breville kettle I bought, with the first one no longer working after 2 years, so I replaced it with another. This kettle would boil and not turn off, until you switched it off. The first time this happened the kettle almost boiled dry. Eventually, the buttons for the temperature settings only worked on 100% with the other buttons not working at all. Again this occurred a couple of years after use.  Show details

Temperatures are inaccurate and hottest setting is not hot enough – I bought this kettle specifically because of the temperature settings. My Aeropress coffee press requires water at 85 degrees but I still need the hottest water possible for tea. After a few months use, I noticed that my tea (at hottest setting) was not as hot as water boiled in a normal kettle. As an experiment, I compared results of the water… Read more

temperatures vs the settings on the kettle.

Sure enough, the 100 degree button only heated the water to 93 degrees. All the other settings were under the stated temperature by 5-8 degrees. This may sound like I'm being over critical, but I paid extra for this feature and it doesn't work as specified and I've got lukewarm tea after a splash of milk.

A kettle that can't boil water for tea is useless.

On a few positive notes, the kettle is decently made and the wide mouth makes it easy to clean and descale.

Poor quality - avoid this product – The kettle completely fell apart after 5 years of use, which is not something we would expect from a premium product. The lid completely came off after cracks appeared in the plastic. While outside of the warrantee period, I would have expected Breville to replace, given the nature of the materials failing. However, they said it was just wear and… Read more

tear, and that they would not replace it. The best they could do was $110 (30% off typical retail price for a new one). We'll just wait for a sale and get another one that doesn't have known defects.

It was great, until it fell apart in our hands – We were given this kettle for our wedding- looked great! Nice colour, good features Sadly, the quality was not good for the price point. Eventually it disintegrated entirely, after first developing a cracked lid, and Breville were not helpful at all. I made several attempts to contact them- hilariously I have never received the promised call… Read more

back.

My husband was more strategic and found an email which wasn’t easy! Lots of farcical emails back and forth and ultimately no actual outcome , we had to post the entire kettle back to them (including the parts that had disintegrated!). They paid so that was nice, I guess. But it was a hassle. Lots of corporate speak. Few actual solutions.

After many torturous emails they concluded that they couldn’t help us but would sell us a new one at a “generous” discount (still at a pretty hefty price point) - um, no. We have been boiling water in a saucepan for weeks now but we will now go and buy a different brand and won’t be buying Breville again. It’s a shame because we also have their espresso machine but the appalling customer service and torturous systems have put me off entirely. They over promised and under delivered and kept talking about “your perfect coffee “ - not a good experience.

Worked for a few years then all the problems cropped up – This was a great kettle for 3 years and then it started going haywire. It will suddenly start beeping a ton until you go and move it on its base a bit. It won’t start and then you have to switch it off at the wall and it will work again. Those things were annoying but we could live with it. Then it started randomly turning off mid-boil which was… Read more

more of a problem. Finally it has started to boil endlessly and that’s just dangerous. So it’s going to have to go and I definitely won’t get a Breville to replace it because for $120 I expect more than 3 years out of a kettle.

Just don't bother wasting the money – Bought the kettle from Myers in June 2019. This is the second time we have bought one of these - we thought we would give it another chance...what a mistake... Not long after we bought it - it started not turning off when it had reached boiling temperature and requiring us to turn it off manually or lift the kettle off the stand. We persisted,… Read more

but it has only got worse. (By the way - it was the same issue a few years ago that caused us to return the previous purchase back in 2015/16)

Then about 2 weeks ago - it also started shaking on its stand when it gets close to boiling temperature (making quite a loud noise and not looking very secure or stable)...

So - we have turned it off - unplugged it and are going back to our 4 year old Delonghi which was a little noisy but worked fine.

Don't waste you money.

expensive and short lived – Only had this for about 2 years and now you press the start button it clicks and just beeps a number of times and shuts off. must be a ground fault in the jug. waste of money. Show details

Broken twice, fault in design – Buyer beware!! I loved this kettle when I received it as a house warming present - within warranty it stopped working maybe after 18 months. This, considering the price is not good enough. Under warranty it was replaced - as it should have been - but within 12 months the replacement has the exact same issue. very upsetting as I am a big tea drinker and the concept is great! Show details

Works fine! Just rotate it on its base to keep the sensor contacts clean – We had all the same frustrations expressed here until I listened to my wife and applied my electrical engineering design experience to the problem. It is well known that metal contacts carrying very low currents will oxidize or build up resistance. I believe this is what is happening to the temperature sensor contacts in the base of the Breville… Read more

kettle. I cleaned the Base contacts and bingo, no more problems for several months. Repeat, clean & fixed again. We now habitually rotate the jug on its base every time we use it and have no more problems. NB unplug the base before doing anything to it, some contacts are live at 240v. PS cleaning water scale off the bottom of the jug reduced the noise level too.

Faulty after 2 months – Even though the reviews were bad because our previous smart kettle lasted for years we decided to replace our old one the same product. Something has obviously changed. First the lid would continuously get stuck. Then one night it just starting making this electrical sound and started boiling. Then next morning none of the buttons would work and… Read more

it’s completely broken. By all the reviews, this product is obviously faulty and needs to be taken off shelves!

Temperature control – The main reason I bought this kettle is due to the temperature control buttons. It gives me the option to boil water at 100 deg or to make green tea with 80 deg water. Perfect for tea drinkers or those who don’t like super hot water every single time they boil water. It has a keep warm function which allows the kettle to keep boiling the water… Read more

when it senses it’s cooling down. I’ve had this kettle for over 3 yrs now and it’s still working. Occasionally, and only just recently, it will boil continuously and I have to hit cancel to stop it. Must be a fault with the buttons? But given I have gotten so many years from it, it doesn’t bother me. It still works fine. So I won’t replace it until it dies completely.

Continues to Boil - Cracked Lid, No reason, not dropped! – Same as many others, it just continues to boil and the lid developed a crack for no good reason and the crack is just getting larger! Pretty poor for such an expensive kitchen appliance!

Doesn't actually boil water!! – Bought this kettle a couple of years ago for my wife who loves a good cup of tea. We have a lot of Breville products and have always been very happy with them so didn't hesitate to fork out close to $200 for this kettle as I figured it'd be a good investment. Boy was I wrong!! First issue it does boil water anymore!! We turn it on and it starts… Read more

to sound like its heating the water then it beeps like its finished and turn off but the water is still cold. Press the button again and it starts to boiled again.. Repeat this process 3 to 5 times and we eventually get a hot cuppa some 15 mins later

Second issue the plastic ring in the lid has cracked due to heat from the steam generated. From a top of the range $200 kettle. Come on Breville this just isn't good enough.

Third issue. The kettle just randomly starts beeping like its turning off and on. This can go on for a very long time - basically as long as you can stand it and get up and unplug the kettle for the wall.

Extremely disappointed in this kettle. It's out of warranty and like everything we don't have the receipt anymore so just wanted to let everyone know not to waste their money on this item.

Lift your game breville. You can do much better than this!!

Variable temperature control – We received this kettle as a warranty replacement to a prior Breville temperature select model (BKE720BS). This model is quieter & heats faster than our previous kettle. It’s easy to both fill & see the water quantity. I like how you can select the desired water temperature directly from the five option control panel. I didn’t read the above reviews & unfortunately don’t hold my breath that this will last beyond x2 years. Show details