Reviewer Photos & Videos
We are very happy with this kettle as we purchased it in 2010 and it served us 10 years with no issues. Buttons started playing up last year and only now 26 Dec 2020 we are replacing it as the screw finally corroded. I’m planning to buy the exact kettle again.
Purchased in September 2010 at Harvey Norman.
Good performance but poor durability
I love the product, it's features and the performance (speed of water boil), but the durability of the materials is poor. The stainless steel container seems to be of good quality and nicely finished, but the plastic lid and specifically the rim that holds the lid it gets cracked after many heating-cooling cycles and eventually breaks. Apart from the aesthetics, it effects the sealing, so every time water gets boiled the steam vapours are popping out of the lid. From what I'm reading others having the same problem as well so maybe this is something common. I would recommend the kettle for its quality and performance but only if you are happy to get it replaced after 2-4 years.
Purchased in December 2016 at Harvey Norman.
Oh the sweet sounds of BEEP
I was actually in the market for a dedicated beeping machine when I stumbled upon the BKE825 at a friends house, I was immediately mesmerised by it’s outstanding beeping capabilities so rushed out and bought one, the BKE825 will beep with every interaction you have with it whether it’s simply picking it up or putting it down or pressing any button, although I’m not a coffee or tea drinker or have any need for hot water I did over a period of two years incessantly boil the jug over and over again just to hear it’s cheap irritating beeping noise...’s, It did however in the end and annoyingly only one month out of warranty decide to self destruct, It was a sad and silent day but with the help of an angel grinder and a pile of wires and stuff from jaycar I have managed to reincarnate the BKE825 into a more superior device with a magnificent singular prime function...... To BEEEEEEP !!!!!!
Purchased in May 2018 at Myer for $140.00.
Not too smart
We just bought the smart kettle recently and was disappointed, the guy told us that we can used our google home to turn it on. And that’s why well agree to buy it. But unfortunately it only turn on and off and it doesn’t do anything or boiling. We still need to go there and push the button. Other than that, it was good for the temperature options. But yeah, we just return it and look for another Smart kettle. I think its only smart because of temperature. But using google home or alexa it’s a no no.
Purchased in June 2020 at JB Hi-Fi for $159.00.
Worked for a few years then all the problems cropped up
This was a great kettle for 3 years and then it started going haywire. It will suddenly start beeping a ton until you go and move it on its base a bit. It won’t start and then you have to switch it off at the wall and it will work again. Those things were annoying but we could live with it. Then it started randomly turning off mid-boil which was more of a problem. Finally it has started to boil endlessly and that’s just dangerous. So it’s going to have to go and I definitely won’t get a Breville to replace it because for $120 I expect more than 3 years out of a kettle.
Just don't bother wasting the money
Bought the kettle from Myers in June 2019. This is the second time we have bought one of these - we thought we would give it another chance...what a mistake...
Not long after we bought it - it started not turning off when it had reached boiling temperature and requiring us to turn it off manually or lift the kettle off the stand. We persisted, but it has only got worse. (By the way - it was the same issue a few years ago that caused us to return the previous purchase back in 2015/16)
Then about 2 weeks ago - it also started shaking on its ...stand when it gets close to boiling temperature (making quite a loud noise and not looking very secure or stable)... So - we have turned it off - unplugged it and are going back to our 4 year old Delonghi which was a little noisy but worked fine. Don't waste you money.
Purchased in July 2019 at Myer for $139.00.
expensive and short lived
Only had this for about 2 years and now you press the start button it clicks and just beeps a number of times and shuts off. must be a ground fault in the jug. waste of money.
Purchased for $175.00.
Broken twice, fault in design
I loved this kettle when I received it as a house warming present - within warranty it stopped working maybe after 18 months. This, considering the price is not good enough.
Under warranty it was replaced - as it should have been - but within 12 months the replacement has the exact same issue. very upsetting as I am a big tea drinker and the concept is great!
Purchased in October 2019 at The Good Guys.
Works fine! Just rotate it on its base to keep the sensor contacts clean
We had all the same frustrations expressed here until I listened to my wife and applied my electrical engineering design experience to the problem.
It is well known that metal contacts carrying very low currents will oxidize or build up resistance. I believe this is what is happening to the temperature sensor contacts in the base of the Breville kettle. I cleaned the Base contacts and bingo, no more problems for several months. Repeat, clean & fixed again.
We now habitually rotate the jug on its base every time we use it and have no more problems. NB unplug the base before doing anything to it, some contacts are live at 240v.
PS cleaning water scale off the bottom of the jug reduced the noise level too.
Purchased in April 2018 at Harvey Norman Retail Stores - Appliances.
Faulty after 2 months
Even though the reviews were bad because our previous smart kettle lasted for years we decided to replace our old one the same product. Something has obviously changed. First the lid would continuously get stuck. Then one night it just starting making this electrical sound and started boiling. Then next morning none of the buttons would work and it’s completely broken. By all the reviews, this product is obviously faulty and needs to be taken off shelves!
Purchased in December 2019 at Harvey Norman for $120.00.
The main reason I bought this kettle is due to the temperature control buttons. It gives me the option to boil water at 100 deg or to make green tea with 80 deg water. Perfect for tea drinkers or those who don’t like super hot water every single time they boil water. It has a keep warm function which allows the kettle to keep boiling the water when it senses it’s cooling down. I’ve had this kettle for over 3 yrs now and it’s still working. Occasionally, and only just recently, it will boil continuously and I have to hit cancel to stop it. Must be a fault with the buttons? But given I have gotten so many years from it, it doesn’t bother me. It still works fine. So I won’t replace it until it dies completely.
Purchased in March 2016 at Harvey Norman for $150.00.
Never Ever Buying another Breville Product Again!
Had the Black Sesame kettle for under a year now as we got it as a present last year for Xmas. The Glass Lid has already cracked. Cracked not by dropping but just by using it once or twice a day.
Called up Breville customer Service only to be told the Kettle is 5 Years old. How could it be 5 Years old as we only got given the kettle last year.
No ownership or responsibility or duty of care shown by Breville. They dont care that the glass could explode or shatter into tiny pieces and harm people.
Over all the Kettle did the job but the qualit...y of the product and customer service is a negative. Will never ever buy a Breville product again. I hope this review helps other's. Have had cheaper kettles before this one and they worked for years with no DANGER.
Continues to Boil - Cracked Lid, No reason, not dropped!
Same as many others, it just continues to boil and the lid developed a crack for no good reason and the crack is just getting larger! Pretty poor for such an expensive kitchen appliance!
BKE825 Serious Fire Hazard
Of course 1 month out of warranty.
BKE825 kettle just kept boiling.
Smoke started coming out of base controller which in turn set the fire alarm off.
Very lucky alarm went off and I was near by!!
Do not Buy !!
Purchased in August 2018 at Stan Cash Brooklyn for $89.99.
Rust bucket disguised as a kettle
I have had three of these over the last few years, every single one was a warranty return.
By twelve months of use with regular cleaning using documented process in the manual, yes I rtfm, these kettles have without fail rusted between the lid and the rim of the kettle. The soft open lid has just failed this morning as well.
I am done with this product even though my current kettle is still under warranty, I can not be bothered driving to the store to exchange for the same sub standard product.
Another poor quality product off to landfill.
Purchased in November 2017.
Doesn't actually boil water!!
Bought this kettle a couple of years ago for my wife who loves a good cup of tea. We have a lot of Breville products and have always been very happy with them so didn't hesitate to fork out close to $200 for this kettle as I figured it'd be a good investment. Boy was I wrong!!
First issue it does boil water anymore!! We turn it on and it starts to sound like its heating the water then it beeps like its finished and turn off but the water is still cold. Press the button again and it starts to boiled again.. Repeat this process 3 to 5 times and ...we eventually get a hot cuppa some 15 mins later Second issue the plastic ring in the lid has cracked due to heat from the steam generated. From a top of the range $200 kettle. Come on Breville this just isn't good enough. Third issue. The kettle just randomly starts beeping like its turning off and on. This can go on for a very long time - basically as long as you can stand it and get up and unplug the kettle for the wall. Extremely disappointed in this kettle. It's out of warranty and like everything we don't have the receipt anymore so just wanted to let everyone know not to waste their money on this item. Lift your game breville. You can do much better than this!!
Purchased in March 2016 at The Good Guys.
Variable temperature control
We received this kettle as a warranty replacement to a prior Breville temperature select model (BKE720BS).
This model is quieter & heats faster than our previous kettle.
It’s easy to both fill & see the water quantity.
I like how you can select the desired water temperature directly from the five option control panel.
I didn’t read the above reviews & unfortunately don’t hold my breath that this will last beyond x2 years.
Purchased in July 2019 at Myer Retail Stores.
Great features but doesn't last
After having this kettle for eight months the seal on the lid cracked then the lid fell apart. I love the features and the different temperature settings but the durability is very poor. I did make a warranty claim and that was handled magificently, but it was too late I have purchased what I hope is a more durable kettle. Base on this I am unable to recomend it. I now have a spare kettle.
Purchased in October 2018 at Aussie PC Shop.com for $50.00.
Doesn't last - Don't waste your money
This kettle has lasted less than 2 years. It either switches off before boiling or boils continuously and doesn't switch off. Disappointing and not worth the money. Would not recommend.
Purchased in July 2017 at Noel Leeming Physical store for $70.00.
Yes purchased this kettle in 2014. One week before replacement warranty it stopped working. Luckily myer replaced it, so that was 2016. Now two months after warranty has finished the replacement has stopped working. Seems they only last two years. Will not buy a breville again. It's a shame most end up in land fill. Lift your game breville. Just not good enough.
Questions & Answers
I have a new smart kettle which is supposed to have 3 beeps but the kettle is completely silent any idea's? Bob
Has anyone figured out how to disable the beeping short of finding the buzzer and snipping it?
|Category||Electric Kettles||Electric Kettles||Electric Kettles||Electric Kettles|
|Capacity||1.7 L||1.7 L||1.7 L||1.7 L|
|Colour / Finish||Brushed Stainless Steel||Ice, Charcoal||Charcoal||Frosting|
|Construction Material||Stainless Steel||Stainless Steel||Stainless Steel||Stainless Steel|
|Features||360° Swivel Base, BPA Free, Keep Warm Option and Water Gauge||360° Swivel Base, Keep Warm Option and Water Gauge||360° Swivel Base, BPA Free, Keep Warm Option and Water Gauge||360° Swivel Base, BPA Free, Keep Warm Option and Water Gauge|
|Power||2,400 W||2,400 W||2,400 W||2,400 W|
|Manufacturer Warranty||2 year(s)||2 year(s)||2 year(s)||2 year(s)|
Visit official website
- MPN: 5323
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.