Doesn't actually boil water!!
Bought this kettle a couple of years ago for my wife who loves a good cup of tea. We have a lot of Breville products and have always been very happy with them so didn't hesitate to fork out close to $200 for this kettle as I figured it'd be a good investment. Boy was I wrong!!
First issue it does boil water anymore!! We turn it on and it starts to sound like its heating the water then it beeps like its finished and turn off but the water is still cold. Press the button again and it starts to boiled again.. Repeat this process 3 to 5 times and we eventually get a hot cuppa some 15 mins later
Second issue the plastic ring in the lid has cracked due to heat from the steam generated. From a top of the range $200 kettle. Come on Breville this just isn't good enough.
Third issue. The kettle just randomly starts beeping like its turning off and on. This can go on for a very long time - basically as long as you can stand it and get up and unplug the kettle for the wall.
Extremely disappointed in this kettle. It's out of warranty and like everything we don't have the receipt anymore so just wanted to let everyone know not to waste their money on this item.
Lift your game breville. You can do much better than this!!
Variable temperature control
We received this kettle as a warranty replacement to a prior Breville temperature select model (BKE720BS).
This model is quieter & heats faster than our previous kettle.
It’s easy to both fill & see the water quantity.
I like how you can select the desired water temperature directly from the five option control panel.
I didn’t read the above reviews & unfortunately don’t hold my breath that this will last beyond x2 years.
Great features but doesn't last
After having this kettle for eight months the seal on the lid cracked then the lid fell apart. I love the features and the different temperature settings but the durability is very poor. I did make a warranty claim and that was handled magificently, but it was too late I have purchased what I hope is a more durable kettle. Base on this I am unable to recomend it. I now have a spare kettle.
Yes purchased this kettle in 2014. One week before replacement warranty it stopped working. Luckily myer replaced it, so that was 2016. Now two months after warranty has finished the replacement has stopped working. Seems they only last two years. Will not buy a breville again. It's a shame most end up in land fill. Lift your game breville. Just not good enough.
Don’t waste your cash
Started playing up after 12 months and now (18months old) won’t work at all. Started failing to heat to desired temperature, now will not heat at all. Turns itself off and on, beeps incessantly and is a complete waste of cash and bench space. Save your cash and just buy a normal kettle!!
Don’t bother buying it.
This is the second kettle. The first one I thought was good for ages and then it started to not turn off. Just kept boiling. I bought another about 3/4 months ago and now this is doing the same thing. So annoyed that this is happening. Not buying a breville kettle again.
If only you could give 0 stars!
If there was ever a time to invoke Derryn Hinch, it’s for this kettle- shame!!! This was my second one to replace the previous one which stopped working and after a less than easy return process with Breville (think walking over broken glass), this one has lasted - 6 months:(
This has to be the most overpriced, useless piece of junk I have bought ever! Will not be going back for a third - have chucked it in the bin and will go with another brand...
Very expensive kettle that should last longer than 15 months !
Very expensive kettle I bought around 15 months ago, died today 3 months after the warranty run out. I am sure these modern day appliances have a self destruct mechanism built in place timed to die just after the warranty expires. This kettle, which I paid around $130 for, started out fine for the first 6 months or so making temperature specific brews, although it is a very LOUD kettle which we noticed straight away. The errors started with it turning off at random times, not turning on at all, the lid cracked last month and it has blown several surge safe power boards. Today I walked into the kitchen to find it had boiled dry, not turned itself off, so I filled it up and turned it back on and watched it continue to boil without turning off which is very dangerous. Never buying Breville again !! Back to the old spare Bellini BTK615 which still works fine after several years operation, it does struggle to turn off at 100 deg so I just set it at 90 and it's shuts off no worries, but that description is for a different review ;)
Don't buy this kettle
Disappointing for such an expensive kettle. Started to play up (turning off, beeping for no reason), just before the 2yr warranty was up. Contacted Breville was advised to take it to it's repair agent, I didn't as had read here that the repair agent will give you a new base and after a short the faults will repeat themselves. I had bought their previous model had no issues, ran for years, really disappointed in this model. What happened Breville?
Go for a basic kettle or use the stove. Does not perform for the purpose it was built.
This kettle is very temperamental, it works sometimes. On black tea it boils furiously lid popping up, steam every where. Other times it then stops after 3 seconds. Have to pull out the cord, change settings for it to work. Making tea everyday is an adventure.
Breville you're giving yourself a bad name. People will wake up one day and stop using appliances if they are only built only to be replaced.
Great when it works but stopped working after a day
Got the kettle home and had a few cups of tea at the various settings and perfect! The following day went to make a coffee and it was lukewarm. It keeps turning itself off before it even gets hot! Have to take it back to try and return under warranty, not happy!
Best kettle we have owned
Excellent to be able to select desired temperature.
80 degrees for green tea is perfect doesn't burn the tea which gives a bitter tea.
The keep warm feature is also great.
Can't flaw it, it's perfect for what we want, would never go back to a dumb kettle after this.
I was tossed up between this and the sunbeam smart one with a digital display which i thought was great but the quality of the breville just won hands down and we ended up getting a cool ice blue variant only available at harvey norman - https://www.harveynorman.com.au/breville-the-smart-kettle-ice.html
Lean mean beeping machine
If you're in the market for a dedicated beeping machine with the added bonus of it boiling water then this is definately the device for you!!
It beeps when you turn it on, lift it up or put it back on the base, it beeps, press any button, it beeps, even after boiling water it beeps, if you like an appliance that beeps alot you will surely fall in love the Breville BKE825.
Very bad kettle I have ever used
Pick this up On special due to my old one being quite old I was happy with the look and the way blends into my Kitchen. after one year the kettle has died I will not purchase the same and look into different brands stay away. One of the Worst
Same old faulty overpriced machine
Died just after two years. The world's most over priced piece of junk. Started to fail with random beepings till finally permanently packed up just outside warranty. If only we had read these reviews before buying it. Five words : AVOID AT ALL COSTS and you simply can't go wrong buying any other product than Breville. First time I have had a kettle die on me, and an unbelievably pricey one too.
Fails to work after about 2-3 years regular household use. Disappointing for such an expensive kettl
Save your money by not buying this kettle! Fails to work after about 2-3 years regular household use. (Disappointing for such an expensive kettle.) We have had two of these "Smart" Kettles and found that after a while the temperature mechanism or thermostat fails to boil at the specified temperature, then over-boils at 100 degrees, then fails to boil at 100 degrees selection, then finally fails to boil at any temperature setting. We suspect there is a fault (not covered by warranty) in the "Smart" base, but I frankly expect more reliability from a simple household electronic appliance. Engineered to fail regularly and predictably??
Died 6 months past warranty
Was working fine then stopped boiling, after 18 months, seems to be the element as smart base thinks its boiling. Shame such a pricey kettle is a gimmick. Purchased the smart toaster, started failing 3 months out of warranty, think we will go back to sunbeam. The laws here seem to promote dodgy products, 12 months minimum warranty is a joke. I could make appliances out of paper mache that last longer than the minimum 12 months.
If you're prepared to buy a new one every few years, go for it. Otherwise stay away.
We're on our third one of these (and also three of the previous version, the BKE820).
The only reason we buy these is because we drink so much green and white tea and the ability to bring the kettle to 80 or 85 degrees is great.
BUT... They repeatedly fail.
Our previous BKE820 failed numerous times and Breville refused to replace the last one, even though it was experiencing exactly the same problems. And even though we were disgusted by Breville's bad customer service, stupidly we bought the follow up BKE825. And still regret it.
1. The electrics fail.
Sometimes it turns on by itself (but doesn't start boiling). Sometimes it turns off by itself before it's finished boiling. Sometimes it goes into keep warm mode by itself. A lot of the time the kettle when it's set to 100 degrees it won't turn off. It's quite random.
2. We have also found that the temperature is inconsistent.
Sometimes 90 degrees or 95 degrees will clearly boil the water.
Almost seems to be a thermostat problem.
3. The lid also fails.
After a while it seems the button to open the lid wears and it fails to open sometimes. This is also random and I haven't been able find any way to fix this.
These are pretty much the same problems that affected the previous version of the kettle. And again Breville refused to offer a replacement now as the current one that's faulty (which was replaced under warranty) is now out of the original warranty period (of the first 825 model we purchased), even though the problems are clearly endemic to the specific product.
After 2 years it starts to turn on and off better off to purchase a cheaper one that can last
Not reliable but looks great it works till recently it turns on and off and beeps every now and then , it can be a bit noisy , for a lot cheaper kettle you have a lot more options , hope Breville will improve the kettle and increase the warranty.
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