Bowl handle allows water in
The manual says to wash the bowl and all parts in warm soapy water before use, so I did. Turns out the bowl handle is hollow and not watertight, so now there is water in the handle I can't remove. The manual very definitely doesn't say anything about not immersing it and in fact says it can be washed in the dishwasher occasionally. Rang Breville and they were totally unhelpful. First they tried to tell me the manual does say not to immerse it for "long periods of time". After I pushed back they confirmed that any time the bowl is immersed or pu...t in the dishwasher it will get water in the handle. This means if you wash it in the sink immersed you'll get water plus food particles. If you live somewhere warm, which I do, there's no doubt it will go mouldy. I haven't even turned it on yet, but would have gone with my other choice if I'd known this. There's no reason the handle couldn't be solid, it's a horrible design flaw.
Purchased in August 2019.
Lid insert not dishwasher safe and no parts available
The insert for the lid is not dishwasher safe. Just one wash in a hot dishwasher is likely to cause it to rupture and become unusable, and there is nowhere to buy a replacement part for it, so you then have to throw the entire appliance away! The warning about being non-dishwasher safe is almost 100% unnoticeable. We also dropped the lid one time, and it shattered, so the plastic of the lid doesn't seem very sturdy. As far as usability goes, I wasn't a fan of the multi-sized insert in the first place, as it just makes more things to have to wash and reassemble.
Purchased in January 2016.
Very good product.
We had avoided buying a food processor for many years, but now realize just how fast and easy they can make the task of chopping/slicing vegetables. We have only used it for making vege soup so far, but it is brilliant! We are using the slicing disc set to 2-3mm and the thin slices cook into a great soup with very little effort. We chose this unit because it felt heavier and stronger than cheaper brands, and now having used it a few times we are very happy with the quality of the Wizz 11. A feature is the variable size feed chute to allow for larger slices if required.
Its a POS AVOID at all costs. !!!
I bought it for the dual blades. This works quite well, but its biggest weakness is that all of it is dishwasher safe except for the brown chute that inserts into the lids. The problem is that the warning is written in small black writing on brown plastic. Its not very obvious at all. I missed reading this and washed it in the dishwasher and nows its become brittle and falling apart. Its a really bad design and could have easily been made out of dishwasher safe plastic just like other brands are.
If I had of known this while it was in the box a...
- Verified purchase
Impressed with the performance
I have just bought this food processor after tge aldi one, and im quite impressed with the performance. The motor is really strong and i love the variable sized shute which makes sure if u r using a small size fruit/ vegetable it fits through properly and hence u get really good precise cutting. Although i mistakenly bought this one thinking it has got a smaller bowl too which is instead in the kitchen wizz 11 plus, but the by the time i found out i had ordered it., so i would have loved to have a smaller bowl too.
Great so far but seems fragile
I think the newer model of this comes with a storage case for the blades, which is great and is definitely something missing from the model I bought. I am happy with this purchase so far - it's done a good job with everything we've used it for and is holding up well to occasional dishwasher cleaning (instructions say not to put it in the dishwasher too much). It seems brittle though, so I'm not 100% confident in its longevity, but will wait and see.
- Verified purchase
So far so good
Bought this April 2,2017 and until now it's still good and never had any faults. My husband makes fresh pesto in this one and I love it. I purchased this is 48 mos extended warranty in Harvey just in case. It comes with a lot of slicers and also a french fries cutter.
Great product with a MAJOR flaw!
Purchased a Kitchen Wizz in Feb 2017 and absolutely love it! Great for chopping bulk lots... sometimes need to be sure the machine is running before you put harder items in, as they can block up the blades if caught in the wrong position.
Unfortunately I have noticed there is now mould growing on the inside of the plastic handle. After reading the manual, I have discovered there is no way of removing the darker cap on the handle to remove the mould. There is a small gap at the top for where the locking mechanism clicks in, and obviously something has got in there.
Disappointed, I contacted customer service to be told that I have to take it to a certified service technician (who will charge me who knows!) and I'm on my own... NOT HAPPY!
So far so good. Early days though
So far I'm pretty impressed with the processor. I have not made many things with it yet as I've been busy with other matters. I have made a basil pesto, couple of batches of chilli jam, Indonesian stir fry paste and used it to chop and grate vegetables and cheese.
The blades are super sharp, always worried about giving myself a slice on those, but they are necessary. I do find when it's grating, the last piece doesn't go through and just spins around on top of the blade, I guess this could be improved by design/manufacture. I like the adjus...table slicer blade. I found that the 3 different chutes are a little bit of a pain in the cleaning department but I might find those handy as I need to feed something long and thin into them like celery, carrots etc. So I can live with this also. I've not used it enough to comment on the quality of the plastics but it does feel/look like good quality. Especially the motor base which is nicely styled but very heavy so not worrying about it tipping over while using. All in all I'm very happy with this item.
3rd time used it and it starts smoking
Purchased as a gift for me due to my 30 year old processor finally giving up. Today I tried to chop medjool dates up to mix with nuts and make some healthy snacking treats for kids and it starts smoking after less than a minute and everything is turning around but certainly not chopping them like my old processor! Purchased 1/2 price at over $300 from Briscoes - very disappointed!! Only purchased in June 2016 third time used :-(
Customer Service a lot to be desired
In September 2016 I purchased a Breville Kitchen Whizz BFP660. Have not used it very much. This morning I whizzed a couple of boiled soft oranges without any problem. When drying the washed parts noticed a small spring lying beside the appliance. Took a photo and sent an email to Breville asking could they identify it and should I be worried. Answer: "Attached above is an excel document attached to this email with a list of all our available authorised service centres in Australia who may advise on technical issues and provide spare parts...." The appliance is 3 months old and Breville now expect me to drive around the countryside seeking a Service Agent. I didn't want spare parts. My request to Breville was for someone within Breville to identify the spring and advise whether I should be concerned or not. I went back to Breville commenting in that vein, i.e. that someone within Breville should be able to identify and advise whether it was something to worry about. Since that email all is quiet with no further response. Very disappointed. I live in East Gippsland and do not relish the thought of driving xkms to find a service agent. The appliance is 3 months old and someone within Breville should be able to assist without sending me a list of spare parts and service agents.
Questions & Answers
Has this model got a small bowl
How easy is it to get parts in New zealand
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.