Reviewer Photos & Videos
Not cheap,, BUT NASTY
Substandard quality product sold under different brands in states of Australia.( Brick works , austrail) and many more.
Glazed tiles deterioration after six to 12 months affecting the colour and texture of the tiles.
Bristile ignored warranty claim and try to push 10 years warranty !
Amazing how such a billion dollar company, with the monopoly of the market reduced its warranty from 50year to 10year..
Stay away from them.
I had to give one star to submit..
I would have given negative stars.
Feel free to leave a review on Bristile's google listing too.
Poor quality roof tiles do not use
Lots of chipped tiles, uneven glazing. Bristile came out and inspected and told me that there was no problem as you can't see the chips from the normal viewing position which is the ground. Bristile did not even get on the roof to do the inspection. Its a shame companys like coralhomes are using such a poor quality product like this. Roof is only 2yrs old and color is also starting to fade.
Stay away from this company!
Very poor quality of tiles, they cracked easily and all the tilers asked us to report and claim warranty. When we did, the manager sent us a copy of their quality control certificate for the batch. The worst part is they don’t even want to know what’s went wrong, let alone fixing the problem! They have put us off roof tiles forever!
Quality of tile finish and after sales service horrible
Finish on the product is very low quality. It's completely faded and makes our now 4yr old home look horrible. Contacted the company but the finish not covered by the warranty.
Very bad job
Very bad job as every one can see from these photos and I had to accept the job with minimal fix after more than one year of chasing , because the dept collector office called me to pay the out standing around $550
Worst quality of tiles
we built a house in 2015 ...
We ungraded our tiles to bristile vienna Terracotta roof tiles which builder cost me extra 2000 dollars to upgrade...
Very poor quality roof tiles..
If any tradie walks on roof those breaks...
I kept 9 spare tiles, Now all used to change when broke...
Now no more spare tiles even.....I hope it will be helpful to someone who wants to choose their roof tiles.. All the best..
The reviewer stated that an incentive was offered for this review
Relacement roof leaked, runined ceilings, no support to repair their mistakes... disgusting.
New roof terrible subcontractors, (smashed tiles ecerywhere), poor management, get in get job "done" amd walk away.
Subsequent leaks and failed attempts to repair lead to ruined ceilings.
No responsibility taken to fix / repair ceilings... refused despite their mistakes taking 2 years to find problem from original install.
Find someone else...
After 3 years I had issues with my roof and the builder refused to help me at all. I ended up contacted Bristile roofing myself and they attended the next day. The bloke who attended was excellent. Fixed the hole in the roof and the cracks, no questions asked. No follow up bill.
It was a big relief after arguing with my builder for so long, then bristile fixing the issue so quickly no questions asked.
Not happy with Bristile at all I will never be dealing with the company ever again as I had a job lined up with my own company two days before they undercut me i’m going to do everything in my power to let them know it’s not ok as I was Had all my tiles lined up supplied through them I repeat do not go to BrisTile ever again I will be taking this further and notifying all builders roofers Tiler’s metal roofers in qld and nsw or if not Australian wide
Good news, a job well done!
The last lots of bad weather just about finished off the roof on my house; leaks, cracked old cement tiles and danger of fire through torn and perished, old sarking meant I was putting buckets in the roof when there were rain storms, it was a nightmare, repairs had not worked anymore, it was time to get a new roof. Living near the bush and up high was just too dangerous and worrying especially after the bush fires we had.
I was concerned at what this would all cost, it is a big job but after checking out what was available, prices and tilers I...
Dissatisfied by the quality of installation.
The ceramic roof tiles were installed by their recommended installers who were suppose to be the "A team". Many of the tiles are not sitting flat and they have used chipped tiles where the orange terracotta colour shows through the gray tiles. They are not in any hurry to fix the problem. It's now well over three months and still not fixed. We are very disappointed with the quality of workmanship and attitude of the company.
Great product & very helpful staff with all my dumb questions
Second time we have used these roof tiles & I would recommend them to anyone. Our house looks brand new again very happy with our new roof. I would definitely use again
If you are looking for a neat roof with clean lines - this is NOT the roof tile for you
The picture shown has been photoshopped and is NOT true to the actual look of the roof. When we asked for replacement ridge tiles we were sent curved looking tiles that were more in line with a hacienda style roof instead of the square look that we were after. Our roofer even refused to waste his time putting them on.
Incomplete job and don't come back to finish off
Waited 5 months for the job to be completed.
Came back and siliconed tiles and left broken tiles in gutter.
I would never use this company again. From my experience, it has been a complete disappointment in workmanship.
Cracked ridge capping cement on 4 yr old home.
We have a 4 year old home and I've notice over the past year that the ridge capping cement is significantly cracked in various locations all across the roof (up to ~7mm wide cracks). I found out through the builder that Bristile (Perth) constructed our roof and I contacted them about this issue. They just basically said it's the fault of potential trademans going on our roof, possibly the solar panel installers which were installed when the home was completed 4 years ago. This theory is highly unlikely considering the most significant cracks ar...e located nowhere near the solar panels. A roofing contractor recommended by Bristile came out to view the roof who without hesitation confirmed that the cracking should be covered under warranty. A week past and after not hearing anything I contacted both Bristile and the contractor who both told me Bristile were unwilling to take responsibility for the cracking. This was very interesting for me because the maintainance representative at Bristile had asked me to ask the contractor if he thinks its a warranty issue. He confirmed it was on the day but when I follow it up the answer was a firm "no". Finally, I would like to add how difficult it was to get the maintainance representative (in Perth) to respond to my phone messages or e-mails. I don't enjoy hounding people but I felt like I had to in order get any answers. Even after initially being instructed on the phone to e-mail images of the cracks, the e-mail was ignored, I phoned them 10 days later to find out they had seen the images but just hadn't responded. If your searching for a roofing company, do yourself a favour and look elsewhere.
Questions & Answers
My house was built in 1998 and had Pioneer Chateau tiles installed (this is now Bristile). I have had nearly 120 tiles replaces since I purchased the house 2 years ago and my roofer (previous employer of Bristile) has said I have the worst roof he has ever seen and the tiles are faulty. Bristile are claiming to be unable to provide any paperwork showing what the warranty of the tiles were and say they would have just been covered by the builders warranty of 7 years. I am unsure as to anyone who would use tiles that only had a 7 year warranty? These are cement tiles that should last at least 50 years. Their tiles have a 50 year warranty from 2003. My tiles are literally disintegrating and cracking right down the middle with no explanation. Anyone with any advice would be so grateful or if you have had similar experiences. I have asked that they supply the tiles to replace the faulty ones which would cost them 6K in comparison to if I paid for them which would be over 10k. I am willing to pay for labour but they have claimed they have absolutely no responsibility.
I approached Bristile regarding this issue they said that tradies are walking middle of the tiles...
They are worst never use them again
My experienced roofer knows how to walk on a roof and he can’t do it properly without tiles breaking.
Bristile have contacted me. Hopefully we can have a resolution to my problem.
Maretta, Just curious what the outcome of your correspondence with Bristile was regarding your Pioneer Chateau tile roof? We are in the exact same boat.
do you have classic roof tile?
Sorry I can’t remember the name of the tile but we found Bristile very uncooperative and unhelpful. Just wouldn’t deal with them again.
I think they were called Planum
Our main problem with Bristile was the very poor installation of the tiles, in the first place. Many were not seated flat and many were damaged. Not a good look with orange clay showing though the grey tiles. Finally they did come and replace the damaged tiles, and reset many of them. They need to set a higher standard for their contract tillers. I think the product looks good, but time will tell.
I am anxious to know the lifespan of Bristile Tiles on a Roof possibly built in late 1070's. I have been trying to contact Bristile folk to no avail. I believe they may have closed down for the Xmas Holiday Season. Can you please help me find someone to talk to about tiles. Gratefully, Ros Bailey
Ros I wouldn’t go near them with a barge pole. I had my clay roof tiles supplied and installed by them and I was appalled at the job they did. Not mention that 90% of the monies was taken before a tile had been placed.
The look from their website to what I received was chalk and cheese and they had 3very excuse under the sun to the reasons why. No one ever mentioned that my roof would not look like the one on their website and if they had, I would have chosen something different.
All the sales team are company men, keeping face for Bristile but in fact is a crap product and crap company.
If they were the only supplier of roof tiles, I would get my house thatched.
That’s the experience I have had with them. Useless
Get an answer from our members
Other Roofing Companies
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.