2British Airways

British Airways

2British Airways
2.0

75 reviews

PositivevsNegative
20% · 1554 · 72%
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Value for Money
1.6
Transparency
1.6
Seat Room
2.2
Food
2.5
In-Flight Service
2.6
In-Flight Entertainment
2.5
Wi-Fi
1.3
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Reviews

75 reviews
techstaruk
techstaruk
 

British Airways are so sympathetic and understanding

British Airways are so sympathetic and understanding, my mother is in end-of-life care, and they hit me with a £1000 cancellation fee AND then refuse to supply a cancellation invoice, which means I am unable to claim on my travel insurance. Show details
JnC
JnC
 
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
David
DavidWide Bay-Burnett, QLD
 
Ally
Ally
 

Cancelled flights

After cancelling our flights which meant we missed out on parts of our holiday, and had to pay $1500 AUD extra in travel costs, we still have not been refunded 3 months later. Would not fly again with them. Show details
Bhargav
BhargavSydney, NSW3 posts
 

Online check in not working

While travelling Their online check in not working

Their staff is useless Show details

Will Reynolds
Will ReynoldsSydney, NSW2 posts
 

Diversity over SAFETY!!

This is a racist airline, who is now risking flyers safety, by not only making it free to learn to fly as a pilot, if you are non-white!
It also means, that dedpite somebody being more capable of the job, that somebody who is less qualified will get the job!, disaster waiting to happen. Show details
almost ex-customer
almost ex-customerSydney, NSW6 posts
 

Cancelled our flights 17hrs before departure

Our flights with BA on business class from Sydney to Barcelona were cancelled the night before we were supposed to he flying out. Our agent found replacement flights thankfully but we have heard NOTHING from BA & when we checked a week before our return flight - our tickets weren’t there! When they cancelled them on the way out they didn’t reinstate the return journey. Incompetence 101! Our travel agent to the rescue again. The business class from Singapore to Sydney is a joke - they were basically an economy class seat size with a footstool - 7 across instead of the usual 4 - but cost many thousands more. The video screen would not stay open on a number of screens so the staff jammed a spoon in. Pathetic. Will never fly with them again! Show details
Food
In-Flight Service
In-Flight Entertainment
Raj
RajVictoria3 posts
  Verified

Little hope for a refund

Booked a British Airways flight LHR-MEL flight from BudgetAir.Due to COVID,flight was cancelled and no communication from BudgetAir,now kept emailing both BA and BudgetAir,BudgetAir confirms refund is from BAirways and BAirways replies that BudgetAir needs to get in touch with BAirways....don't ask how many emails I sent....during the last 2 years
Already BudgetAir is a scam and imagine how much patience I need to handle their crap customer service.
Today British airways send a final response that they won't consider any refund,unless if I refer the case to CEDR!!!
They hold the money and now it's a cat and mice experience waiting???
Please don't get fooled by British Airways,they don't deserve any appreciation... Show details
Andrew M.
Andrew M.
 

Worst business class seat

Worst buisness class seat I have sat in in the last 10 years. Even the Americans are better. Show details
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Orvis
OrvisSydney32 posts
 

Incompetent

Flight delayed almost 5 hours at LHR. They sent all the passengers to the gate which seemed like miles away via a train and then decided to cancel the flight. Wouldn’t give us our bags or explain what to do. We then wandered the airport at midnight trying to get out of the building as everything was shut and nobody could help us. On top of all this the second replacement flight was also delayed by hours and they lost some of our bags when we arrived at our destination despite being told when we were on the aircraft by the senior cabin crew host that they were on. Appalling lack of duty of care for their passengers and a couldn’t care less attitude. I will not fly with this airline again.
Rina C.
Rina C.
 
Bennytruth
BennytruthCoffs Harbour17 posts
 

London - Singapore - Sydney

Absolute the worst Airline I have travelled with to date.
* 40F 39F Economy Seat broken and will not stay upright during take off and landing
* Vegan Meals are and absolute disgrace. Egg like substance / Meat vegan sausage
* Wifi Not available again.!
* Earphone jack not working
* TV Screen not working
* No Alternative Milk for Tea or coffee
* Lack of bottle water on board offered on a 21 hour flight.

All in all. The service was ok, but the maintenance is terrible with these aircrafts Show details

In-Flight Service
Chris
Chris2 posts
  Verified
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Vijaya
Vijaya5 posts
 
Colin G.
Colin G.2 posts
  Verified
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi

Questions & Answers

springtime
springtime

Has anyone flown with BA Sydney-Singapore lately? Have they picked up their game a bit?

stephen27
stephen27  

Haven’t travelled that route with BA sorry. But Emerites was excellent.

Deirdre
Deirdre

Did anyone have a good experience? I'm due to fly to Sydney tomorrow and just checked reviews to get a picture, so disappointed with what I'm reading.

jeremy
jeremy  
Don
Don  

Hi, i travelled business class and will never fly with them again, im not sure if you're traveling business or economy. The best flight was the Qantas A330 300 flight from Melbourne to Singapore from there on and on the way back was Ba.

Deirdre
Deirdre  

I'm travelling economy class!

Details

CategoryDomestic Airlines and International Airlines
Home CountryUnited Kingdom
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 23 kg
Economy Included Checked In Luggage Limit 23 kg
International
Economy Included Carry On Luggage Limit 23kg
Economy Included Checked In Luggage Limit 23kg
Visit official website

Contact info for British Airways

Mon9:00 am - 6:00 pm
Tue9:00 am - 6:00 pm
Wed9:00 am - 6:00 pm
Thu9:00 am - 6:00 pm
Fri9:00 am - 6:00 pm
SatClosed
SunClosed

Extra Information

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