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British Airways

British Airways

2.3 from 55 reviews · View Statistics
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Reviews

  • Value for Money
    2.8 (4)
  • Transparency
    2.5 (4)
  • Seat Room
    3.0 (2)
  • Food
    3.0 (1)
  • In-Flight Service
    3.0 (2)
  • In-Flight Entertainment
    3.0 (1)
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Reviewer Photos & Videos

  • Thumbnail
Michaelg.
Michaelg.Greater Melbourne (Outer), VIC
  • Verified

Airline okay. Customer service not good.

published

Flight booked. Trip cancelled 2020 due to Covid. Told we could only take vouchers and no refund! No options and we certainly asked for refund. Now vouchers running out of date! Unable to get have trip! Refusing to refund. Simply saying “ offered vouchers”
How can this happen? Michael

Incentivised Review No
ClassEconomy
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Carl Hamilton
Carl Hamilton
  • 2 reviews
  • 3 likes

Never again

published

After a few poor quality flights on BA And now with BA saying people who are not vaccinated against Covid should have to wait in line behind people who are vaccinated we have decide not to continue to fly again with BA. Who do they think they are? and how can they be so arrogant to think people are just going to sit back and cop this from BA. Never again.

Incentivised Review No
ClassBusiness Class
Booking Through Airline
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Mikef50
Mikef50Sydney, NSW
  • 148 reviews
  • 56 likes
  • Verified

Fair and Decent Just like an Aussie!

published
  • Thumbnail
Value for Money
5/5
Transparency
4/5
Mikef50
Mikef50

My travel agent is this occasion, was Skiddoo. They have been really good. I informed them via email mid March, and waited patiently for their reply, which was this great outcome.

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Milo_the_Cat
Milo_the_CatSydney, NSW
  • 5 reviews
  • 1 like

BA = Bad Apples

published

I booked 4 business class tickets for July 2020 this year for a substantial sum of money. I repeat. 4 business class tickets and not some economy special. I have not used your website previously though was repulsed to hear these tickets are not refundable when I cancelled the fares. Seriously!? A full fare business class ticket not refundable. I am a Qantas Platinum (Oneworld Emerald) flyer and I refuse to ever book or fly with you again...

Value for Money
1/5
Transparency
1/5
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Sharon Martin
Sharon MartinQueensland
  • 2 reviews

Serious Lack of Empathy

published
Incentivised Review No
ClassEconomy
Booking Third Party
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Vahid
VahidGreater Melbourne (Metropolitan), VIC

British-Airways refuses to Accept Responsibility!

published
Incentivised Review No
ClassPremium Economy
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very helpful in unexpected circumstances

published

BA were very helpful in initially changing our flights due to unexpected health issues. we then had to cancel our booking due to health issues and they made an exception for us and refunded a non refundable. yes we had to provide the required doctors certificates and lots of calls but in the end they delivered and helped us out in unfortunate circumstances.

Incentivised Review No
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stephen27
stephen27Greater Melbourne (Metropolitan), VIC
  • 11 reviews
  • 10 likes

Misleading BA information on baggage using Qatar Airlines

published
Value for Money
2/5
Transparency
2/5
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  • Verified

If wouldn't fly with them again

published
Value for Money
3/5
Transparency
3/5
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Not a good experience

published

I was flying from Melbourne to London with Quantas than booked British Airways ticket from London to Berlin. Not recommend travel with BA they are overbooking seats cannot guarantee the seats. Terrible especially when you pay premium price.

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Davo
DavoSydney
  • 9 reviews
  • 7 likes

British Airways Flight 17/6/18

published

Fantastic experience on my flight home. It was my birthday yesterday and given an upgrade to 1st class. Service was outstanding food and beverages in abundance complete with birthday cake. Will certainly be flying BA again and recommending them to friends and colleagues

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Dick
DickSydney, NSW
  • 4 reviews
  • 5 likes
  • Verified

Not Recommended To Fly With

published
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raschy
raschyLondon
  • 3 reviews
  • 6 likes
  • Verified

Long time Gold/Emerald Card holders shocked by prison guard type staff on flight from LHR to SIN

published
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  • Verified

Damaged buggy/car seat and noone in customer service care

published

I was told at the airport that buggy and car seat will be taken to the plane and given me at destination at the plane. At arrival noone knew what happened and finally buggy and car seat were with all luggages. Both damaged: strached, wheels not going straight.

I went to customer service and for te lady there it is still functional and no refund offered. So I raised claim on the website - it is over a month and noone reverted back to me.

I understand that things may happen but In the past when my lugagge was damaged other airlines offered me some refund, Here noone care. It was last time I use BA.

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Haw
HawBrisbane

Booking Process

published

Airlines and many hotel chains employ dynamic booking software that "games" the customer by raising and sometimes lowering the price as demand for the particular service fluctuates as the date of use draws ever closer. I have just experienced this with a booking with BA where after I had signed up and later realised that what I had received as a booking (economy instead of Premium Economy) was different to what had been shown on the booking system when I booked. However as no screen shot, no proof, and that even when no one at BA could replicate the price paid on the date booked. Complaints go direct to their CEO at http://www.ceoemail.com/s.php?id=b-9664 wonderful site and free!!! I have used it in the past and yes about BA!!

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Questions & Answers

springtime
springtimeasked

Has anyone flown with BA Sydney-Singapore lately? Have they picked up their game a bit?

1 answer
stephen27
stephen27

Haven’t travelled that route with BA sorry. But Emerites was excellent.

Deirdre
Deirdreasked

Did anyone have a good experience? I'm due to fly to Sydney tomorrow and just checked reviews to get a picture, so disappointed with what I'm reading.

4 answers
jeremy
jeremy
Don
Don

Hi, i travelled business class and will never fly with them again, im not sure if you're traveling business or economy. The best flight was the Qantas A330 300 flight from Melbourne to Singapore from there on and on the way back was Ba.

Deirdre
Deirdre

I'm travelling economy class!

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