very helpful in unexpected circumstances
BA were very helpful in initially changing our flights due to unexpected health issues. we then had to cancel our booking due to health issues and they made an exception for us and refunded a non refundable. yes we had to provide the required doctors certificates and lots of calls but in the end they delivered and helped us out in unfortunate circumstances.
Misleading BA information on baggage using Qatar Airlines
Beware using the British Airways code share with Qatar. We purchased an economy British Airways ticket from Melbourne to London via Flight Centre. The flight is a code share using Qatar airlines. The BA website and Flight Centre said there was a 32Kg checked baggage allowance. In a subsequent call to Flight Centre on another matter, the rude call centre operator said, "By the way you only have 23Kg checked baggage allowance on Qatar". It was a huge challenge getting a straight answer about the allowable baggage weight. Finally the check-in ...page was suggesting you could take 23Kg checked and 23Kg cabin (really? A flight attendant handling 23Kg overhead???). But the check-in link sent via SMS did not work. Seats were selected the week before the flight. Tried to check-in by calling airlines and check-in could not be done via BA because of the Qatar flight and could not be done via Qatar because it was a BA arranged flight. Check-in at the airport was a nightmare because the seats selected were no longer assigned to our ticket. We will never use British Airways or Flight Centre again and we are showing screen shots of the misleading information to as many people as we can. I have had exceptional service with Air NZ and Emirates for many other flights. Just a pity we couldn't get the flights on the days needed with a customer focussed airline.
- Verified customer
If wouldn't fly with them again
If I could give 0 stars I would! Not that my review would make a great impact, seeing how many negative reviews they have, but I would still want to share my story.
I booked a flight from Bucharest to London and return and it was a total disaster. When were were at the airport, they informed us that the flight will be delayed for 5 hours (from 8 am to 1 pm), then another 1 hour and a half ( until 2:30 pm). We lost 3 buses and the money we paid for the bus tickets and now they would not refund. Returning to Bucharest our flight was delayed for ...
British Airways Flight 17/6/18
Fantastic experience on my flight home. It was my birthday yesterday and given an upgrade to 1st class. Service was outstanding food and beverages in abundance complete with birthday cake. Will certainly be flying BA again and recommending them to friends and colleagues
- Verified customer
Not Recommended To Fly With
We purchased 2 business class tickets to London, Dublin Ireland, Split Croatia, back to London, and then onto Singapore.
The flight from Sydney to London was on aircraft type Boeing 777. Cabin configuration is somewhat confusing with the seat next to you facing the other way. As my wife didn’t like the fact she had to travel ‘going backwards’ I volunteered. I found the seating quite narrow and as I am 6’2” the bed, when fully flat, was not as long as I had hoped for (hence one of the reasons paying extra for business class) Apart from a small ...
- Verified customer
Long time Gold/Emerald Card holders shocked by prison guard type staff on flight from LHR to SIN
Yesterday (September 2017), we flew from London Heathrow to Singapore in World Traveller Plus (premium economy). Over recent years we have seen the British Airways product deteriorate more and more but this flight topped it all. The staff reminded us of prison guards and were more interested in telling you what not to do instead of providing an actual service. We mentioned our issues to the cabin services director (who was very nice and tried to be helpful!), but they seemed to ignore any direct orders from her. For example she put aside some w...ine for us and they should have kept us topped up but no one ever came. The staff also simply turn off the call button without ever showing up. This is very neglectful as there could be someone ill or in need of help. The only time the 2 cabin crew members dealing with our part of the cabin addressed us was to bark safety orders such as "are you wearing your seatbelt" and, "sit down" when I went to retrieve an item from my laptop bag when the captain announced we would not be moving for a further 25 minutes. They were not really interested in safety or they would not have turned off the call bell without checking who required what. One poor elderly lady who had her blanket taken off her by one of the crew prior to take off (for safety reasons) quietly asked me if I would mind retrieving it for her from the overhead locker. She had sat there, cold, for hours scared to even ask! On one of the longest flights on BA's network (we were on board a total of nearly 14 hours) we never once saw staff make a water-run during the night. At one point I walked to the back of the cabin and on my way down there, there were two gentlemen talking to each other in the aisle. They made space for me to pass by and suddenly one of the cabin crew walked up from the back and stormed in between us. This was out of place and aggressive behaviour which is totally unacceptable on a basic manners level even less acceptable when that person is a paid employee in a service industry. British Airways had a lot of restructuring recently and the newer staff went on strike because of unfair payment schemes....their anger is understandable but their behaviour e.g. talking to passengers like they are naughty children is unacceptable. The food was also bad. One tiny main meal which was overcooked into oblivion and a further reduced size breakfast that was insulting. Nevertheless, we are used to the food being bad, but the only reason why we still flew with BA was their staff. They now seem to have lost most of the good ones. The only good thing about the flight were our premium economy seats and the aircraft layout (777-300). If you want to fly direct from London to Singapore then Singapore airline's economy service is streets ahead of BA's premium economy. Their staff care, their management care, they give you water regularly and treat you with respect, not as an inconvenience. If you want to stick to Oneworld then do yourself a favour and fly Qatar via Doha or Cathay via Hong Kong. The extra time and inconvenience will be worth it. A very sad state of affairs.
- Verified customer
Damaged buggy/car seat and noone in customer service care
I was told at the airport that buggy and car seat will be taken to the plane and given me at destination at the plane. At arrival noone knew what happened and finally buggy and car seat were with all luggages. Both damaged: strached, wheels not going straight.
I went to customer service and for te lady there it is still functional and no refund offered. So I raised claim on the website - it is over a month and noone reverted back to me.
I understand that things may happen but In the past when my lugagge was damaged other airlines offered me some refund, Here noone care. It was last time I use BA.
Airlines and many hotel chains employ dynamic booking software that "games" the customer by raising and sometimes lowering the price as demand for the particular service fluctuates as the date of use draws ever closer. I have just experienced this with a booking with BA where after I had signed up and later realised that what I had received as a booking (economy instead of Premium Economy) was different to what had been shown on the booking system when I booked. However as no screen shot, no proof, and that even when no one at BA could replicate the price paid on the date booked. Complaints go direct to their CEO at http://www.ceoemail.com/s.php?id=b-9664 wonderful site and free!!! I have used it in the past and yes about BA!!
- Verified customer
These people are crooks
Flight from Heathrow to Prague May 14, 2016, I got to the airport more than an hour before my flight and stood in line to check in once my turn they said it is 42 minutes before the flight and the cut off time is 45 minutes so I need to rebook for the next flight and will cost me an extra 550 dollars for the original 100 dollars ticket. I said I can get a ticket from another airline for 100 and they said if I don't pay them the money they will cancel my return flight also which they did. This is absolute highway robbery. I will never ever fly with them nor ever go to UK. They are rude and prejudice. Avoid them as much as you can, they will screw you anyways possible.
Good international airline.
When I end up on any airline flight list, it is through a booking agent, so I do not know their online booking procedure. My mother comes from England, so I fly from Australia to Britain frequently to visit her family there.
I have never had any problems with flight delays - probably due to booking connecting flights so the next flight probably knows of the delay when they occur.
The food isn't the best, I have to admit; however I do have appetite problems when I fly long distances so, that may also be me. The staff in my experience are alw...
- Verified customer
BA Shocking Customer Service And Exploitative Pricing
I had travelled to Turkey for a 10hr operation on my head (date 20/04/16) and was scheduled to depart Istanbul on 21/04/16 (flight BA0679 @ 13:50).
As you can imagine with bandages and a lot of drugs all I wanted was to have a peaceful journey home. I arrived at the airport at 10:30 so had plenty of time to kill so wandered around the shops and restaurants. Made my way to the gate (502), arrived with 50 minutes to spare to find around 100 people all sitting at the gate. I found a seat and waited for the tannoy announcement to let us know wh...en the gate was open/last boarding/closing. With no mention of gate closing time on my E-Boarding pass (don't understand why this has been omitted?) and no tannoy announcements, with 20 minutes until departure I went and queried this with the Havas staff (supposedly BA representatives) who informed me (and another 2 couples who had made the same assumption) that the gate was now closed and the people in gate 502 were overflow from another gate. They informed me there was nothing they could do and just left giving us no direction as to where we should go or how we could go about resolving this. I then spent the next hour trying to get back through security and find a BA ticket office only to find out that this does not exist within Istanbul Airport. I eventually found the BA checkin desk and spoke to the same Havas staff who were rude, unhelpful and could not careless about my situation. As BA does not have a ticket office they said there was nothing they could do and I would have to buy a ticket on my phone as they were unable to book a ticket through their system? How can a company operate like this? They also informed me that I would be unable to use my air-miles which I now know not to be the case - however BA have now informed that it is too late! Looking for flights on my phone a single came out at $300 which is ridiculously exploitive and profiteering of the situation. I tried a return which weirdly came out at $268! Why that is cheaper I do not understand but goes to show the exploitive and immoral nature of BA's pricing system.
Business Melb-London rtrn A380 & 777-300
Never again will i fly ba as long as that rediculous seating arrangement exist!! Window seat facing backwards!! When you need to go to bathroom if the seats on front of you ie the isle seat is extended in the sleeping posistion you have to climb all over them to get out!! It would be extremly difficult for an older person, for business class its so cramped, Sing - Syd 777-300 same set up and even more cramped, the best flight was Melbourne - Singapore Qantas A330-300 great new refit and so much room, so never again Ba.
British Airways - Bait Advertising
The following relates to a proposed trip from Sydney to Singapore and return, on British Airways, on 9th July.
On Wednesday 27 April Flight Centre advised my wife of a fare of $796, on British Airways saying that it would be necessary to book and pay by Friday 29 April.
On Thursday 28 April Flight Centre (a different branch) was unable to find any such fare but advised of a fare of approx. \$915, also saying that it would be necessary to book and pay by Friday 29 April.
The discrepancy in amounts was not due to changing availability of...seats - the above information relates to what I was told before we looked at which dates. Had the required number of seats available. (*) Whether British Airways operates in this way with the intention of tricking customers is unclear but it certainly succeeded in doing so.
Not Worth The Money To Fly Business Class
We booked to fly Sydney-London and return via travel agent, not knowing the configuration of the seating arrangements.
To my shock was confronted with having to deal with a 2-4-2 seating plan. Normal business class is 2-2-2. We were allocated 2 middle seats in the set of 4, so was flying backwards. Although the cabin crew were excellent, the seating plan is awful for what you have to pay to travel business class. Seats are small and space between is cramped, no storage area apart from a small draw to store a laptop, when other passengers on m...
No customer service at all
I flew between Sydney - London via Singapore. I asked for a bottle of water to the same girl 3 times but she never brought it so I went to the kitchen to get it, she was there but didn't even apologise. They only have tiny bottles of water and water bottles run out when I asked for next time. How could they not have enough water for passengers for long haul flight!? Funny seating of business class was not impressive either. I'm very disappointed with overall experience and will never ever fly with them again.
Paid for seats not available
Traveled from Sydney to Bangkok, Dubai and Vienna and onto Amsterdam with other airlines no problem. In Amsterdam for travel onto UK BA informed us flight was overbooked and no seats available. Wait listed for another flight which does not connect without ongoing arrangements is unfair and wrong. Our travel for 2017 will be changed to ensure we will never use British Airways again.
Terrible Customer Relations
On September 3rd 2014 I flew with BA from Tel Aviv to Heathrow. The flight was listed as leaving on time up until the time of boarding, when we were told there would be a delay. We boarded about 40 minutes late and only after we were all seated were we told by the captain that there had been some problem with air conditioning on the incoming flight and they would not be able to leave without fixing it. About an hour later he informed us that the good news was that it had been fixed, but unfortunately in the course of doing the repairs someone h...ad "broken a bracket", which would now have to be mended. 90 minutes later the same captain said he was happy to inform us that the bracket had been fixed but now we would have to wait for an engineer in London to "sign off" on the work and that would take another 90 minutes. In the end we sat on the ground in the plane for FIVE HOURS during which time we were given 2 cold drinks. We arrived in Heathrow at around midnight instead of 8pm. I was spending the night with friends an hour from the airport and had to be back at Heathrow for the continuation of my flight to New York. I told them not to wait to collect me and took a taxi which cost me 30 GBP. I was so upset by then that I forgot to get a receipt from the driver. I wrote a letter of complaint to BA and only got a reply 6 weeks later. I had asked for a refund of the taxi fare (without the receipt) and some financial compensation for the inconvenience caused me. The letter informed me that "your flight was delayed due to operational circumstances beyond our control which prevented the aircraft operating as scheduled. Under EU legislation, British Airways is not liable for a compensation payment in this situation". I wrote to them again telling them what I thought about their Customer Relations and eventually got a second reply saying that their refusal to pay compensation still stood. I am totally disgusted by BA and hope never to have to fly with them again.
Cancelled flight and reluctant to refund
British Airways flight BA 12 on 8 September from Singapore to London was cancelled and not rescheduled until the next day. We were facing missing a connecting flight, accommodation and potentially the start of our cruise. We were fortunate to get a replacement economy flight with Singapore Airlines, no thanks to British Airways. Now three months on, we are still being led up the garden path trying to obtain a refund for our missed World Traveller Plus tickets and seat allocation fees.. Their service has been consistently non existent at every communication. I think they believe that if they delay long enough we will forget about it. This won't happen though.
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Questions & Answers
Has anyone flown with BA Sydney-Singapore lately? Have they picked up their game a bit?
Did anyone have a good experience? I'm due to fly to Sydney tomorrow and just checked reviews to get a picture, so disappointed with what I'm reading.
I don't recall if I mentioned this in my main post, but they're pretty determined that you shouldn't write them a letter of complaint. Just try finding their email address or their Sydney office address! The only option was to write to their UK address - which meant a visit to the post office to find out how much and to buy stamps. Something they obviously don't want you to do. Which is a bad sign in any business, let alone one where each customer is spending thousands of dollars.
Hi, i travelled business class and will never fly with them again, im not sure if you're traveling business or economy. The best flight was the Qantas A330 300 flight from Melbourne to Singapore from there on and on the way back was Ba.
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