British Airways
94 reviews
A popular public event that takes place on the same date every year in Porto — one that routinely results in the closure of local airspace for several hours — led this year to the cancellation of BA2669 after every single one of 190 passengers had already boarded and was ready for departure. After sitting on the tarmac for more than an hour,… Read more
passengers were informed that the flight had been cancelled. Everyone then had to disembark, collect their luggage, arrange accommodation, and reorganise their travel plans. What is difficult to understand is why British Airways continues to schedule and sell seats on flights that are so likely to be disrupted. The event occurs every year on the same date and at roughly the same time. The risk is entirely predictable and should be factored into operational planning well in advance. The reason for the disruption is well known.
The Tradition: Every year on the night of June 23rd, Porto celebrates the Festas de São João. Hundreds of thousands of people crowd the streets, playing with plastic hammers and launching small, illuminated paper hot-air balloons into the night sky. The Aviation Hazard: Because these paper lanterns rely on open flames to float, they drift unpredictably in massive swarms. They pose a severe catastrophic threat if sucked into aircraft engines or if they land on active runways. The Scheduled Closure: To balance safety with cultural heritage, Portugal's National Civil Aviation Authority (ANAC) explicitly bans flights at Francisco Sá Carneiro Airport (OPO) during peak launching hours.
For the June 23rd celebration, balloon releases are legally permitted only between 9:45 PM and 1:00 AM.Airspace Freeze: The airport completely halts all departures and arrivals during this exact 3-hour and 15-minute window.
We were travelling from the UK to Johannesburg on 16th March for our wedding and honeymoon, having saved for a year to afford Premium Economy tickets with British Airways. Unfortunately, the experience fell far below expectations and left us feeling unsafe and deeply disappointed. Approximately 2–3 hours into the flight, a passenger became… Read more
severely intoxicated and disruptive. What began as repeated shouting and swearing between him and his partner escalated into inappropriate behaviour, including attempts to touch her against her will. This continued for hours without effective intervention.
As the situation worsened overnight, the passenger became increasingly aggressive—kicking seats, shouting loudly, and behaving in a way that was clearly out of control. While cabin crew made some attempts to manage the situation, it was evident they were unable to bring it under control.
At one point, we personally approached the crew and requested that the captain be informed due to the seriousness of the situation. Despite this, no meaningful escalation appeared to take place, and the disruption continued.
Shockingly, it was another passenger who eventually intervened around 3am and de-escalated the situation. When this happened, the rest of the cabin applauded—highlighting just how long and distressing the experience had been for everyone on board.
This disruption lasted for over 7 hours. At no point did we feel safe or reassured. There appeared to be no effective escalation, no relocation of the individual, and no meaningful resolution from the airline staff.
Following the flight, we raised this issue with British Airways, but have only received generic apologies and no indication that the incident has been properly investigated. Given the severity and duration of the situation, this lack of accountability is extremely concerning.
We invested significant time and money into this journey, expecting a comfortable and safe experience for such a special occasion. Instead, we were left distressed and unheard.
Due to this experience and the airline’s response, we will not be choosing British Airways again.
IS IT STILL THE WORLD'S FAVOURITE AIRLINE? There was a time when British Airways was the pinnacle of air travel. Remember, this is the airline that was first to offer business class travellers a flat bed. However, according to the most recent reviews, the shine appears to have worn off. Rather than a decline, it’s more likely that the BA… Read more
experience has remained largely unchanged, while its competitors have stepped up their game.
The most common complaint in the reviews of late is that there is no difference between Business Class and First.
However, based on my experience, this is wrong, and the difference starts before you even get on board. As a BA First Class passenger, you get access to the iconic Sydney Qantas First Class lounge. It remains one of the best in the world and I made sure to enjoy the restaurant prepared salt & pepper squid – a signature dish.
The First Class cabin features 3 rows of private suites in a 1-2-1 configuration. Each has a privacy door and window seats have electronic blinds.
The crew were attentive, warm and friendly. While the menu options were limited – the quality and presentation were great.
But the real stand-out was the seat comfort and bed linen. I had the best sleep I’ve ever had on an aircraft and fear my snoring may have prevented everyone else from achieving the same.
The only disappointment is that they ran out of the first-class champagne.
Reviews with attachments
Old aircraft, dirty toilet and disgusting sink – Took BA730 from UK to Switzerland on 21 October 2024 and I don't think I have been in an aircraft so old it shudders while taxiing. The kicker was the toilet sink which, though was once upon a time white, is now brown in colour. It's quite shameful that a developed country can present itself to the world in such an old dirty aircraft. Show details
Is this collusion with Flightcentre – After 13 months, my family and I are still waiting for a refund for our British Airways cancelled flights to the UK via Hong Kong. We were forced to cancel the flights with British Airways booked through Flightcentre because at the time due to Covid Hong Kong were not allowing transit through the airport. We were told to expect 12 weeks typically… Read more
for a refund this was at the end of February 2022. We have contacted Flightcentre numerous times, who exclaim there is no news from the airline and can’t give us any more information on any efforts to track down our refund (as presumably none are taking place), we decided to contact the airline directly but because it was an ‘agency booking’ they won’t deal with us directly – it’s a vicious circle of non-action from both companies. At this stage it feels like collusion to defraud consumers, the only reasons for a refund taking in excess of a year (when a flight was legitimately cancelled, it’s not like we had a choice to even take the flight) are collusion/fraud, negligence or ineptitude. HELP!!!
The worst customer service experience I've had to date – Case reference 23928701 This experience started at check-in 30/10 1300, my family and I (wife + 2 very young son and daughter) were travelling back to Singapore after attending a wedding in Australia. At check-in, my sons passport would not scan through (on the Singapore - Sydney leg, he had spilt some milk on it. It scanned fine on the way… Read more
into Sydney though).
The attendant had already placed tags on my bag, but asked my to remove the tags + my bag and move to the customer service queue. We waited for about 30 minutes before being served. After about another 30 minutes we were finally told that despite Australia allowing us to leave, BA could not take the risk that we would be rejected in Singapore, as they would bear the fine. Inconvenient, but understandable. At this point my wife and I decided to split our travels. She would take our 3yo daughter to Singapore and I would remain with my son. We hurridley repacked our suitcases before saying a very rushed farewell.
I returned to the customer service rep, asking - what do I do now? Don't worry, you won't need a new ticket. Call this number (I took a photo of her phone - 1300 767 177) once you know whats happening with your passport, tell them that you couldnt board due to a damaged passport and they'll move your ticket. Sounds great!
31/10 0800 I called the passport office, made an appointment and spent the rest of the day sorting this out.
01/11 0900 I received an email from the passport office, my passport office. It was would be ready to collect the following day. Amazing! Time to call BA and get my ticket sorted. This is where the nightmare started. I first spoke to a lady called Bhidisha who is part of the commercial team, she advised me that: - I was a no-show as the ground staff at Sydney airport had not done what they were supposed to do - She had no authority to fix my situation - There was absolutely not a single manager available in her call centre who could talk to me - I needed to make the 100KM round trip journey to the airport and speak to the ground staff myself - I needed to have called BA before the plane took off (which I was never told, and surely would have done as I had 90 minutes to kill whilst waiting for my sister to pick me up) - None of the managers managers were available - If I wanted to lodge a complaint, I needed to do it via the online portal.
I lodged a complaint a few hours after, received a prompt response from BA acknowledging the lack of correct procedure by ground staff + Bhidisha, and offering me a 50 pound credit. What I needed was a ticket as promised
02/11 I decided to head to pick up my passport After picking up my passport, I headed to the airport and proceeded to the BA desk. This was around 1430. The guests had finished loading the BA0016 flight that day so all clerks were available, one recalled seeing me from Sunday when I couldnt get on the flight and advised that the passport wasn't so bad - he would have probably let me on. I waited to talk to the manager. The manager/supervisor arrived, I told her what had happened and asked for her help as I had been sent there by the call centre clerk. She called the BA supervisor on site who was at gate. He said there was nothing he could do, I would need to call the call centre as they were the only ones who could ticket.
I got home around 1600. Immediately called the call centre back and informed them what had happened. I spoke to someone called Mohan who was as useless at Bidisha. He then put me onto Deepak his supervisor (extension 6456) who I spoke to for an hour.
Deepak seemed to empathise with me, I provided him evidence via the photo I had taken of the BA clerks phone (+ GPS Location, time stamps) showing that I was indeed at the airport. He told me that the ground staff were supposed to enter notes on my booking when the passport issue first occurred, and because they didn't do this - there was no way that I could get a ticket via him. I needed to go back again to the airport (which was no longer possible due to work commitments). Deepak suggested the only thing he could do was to email Sydney Ground Staff (I requested that he attach my evidence) that day, and that he promised to call me the following day (03/11 1630) with an outcome - ideally my original ticket reinstated
03/11 - In meetings all day but watching my phone waiting for the call to come - it did not come. When I was finally free of meetings at 1900, I attempted to call BA on the original number provided only to reach a lovely automated message saying it was closed for the day...
In the meantime, my family is still separated and I don't have a way back home to Singapore
Fair and Decent Just like an Aussie! – The current Covid 19 pandemic is driving everyone nuts. Today is 22nd April 2020. I booked a return flight to Heathrow back in October 2019, flying 30th April.....next week!! Talk about bad timing. Hire car, accomodation, ferry crossings, a five week itinerary all had to be cancelled. Things were looking quite poor on the air ticket side of… Read more · 1
things, because as luck would have it, I had opted for the cheapest fare available......"non refundable". Also, when attempting to apply for a "travel voucher" replacement, I was informed that I had booked through a travel agent, and any claim must go through that agent. I think you all could guess what's been happening since mid March.....the travel agents are being swamped with requests for cancellations......my agent couldn't even reply, suffice to say their website advised all, to wait until 72 - 48 hours prior to departure, and then call them urgently!! Well lo and behold, my agent emailed me yesterday, and advised that due to British Airways cancelling my flight, (not me cancelling, I presume), they would offer me a flight credit without any fees (neither the agent nor BA fees). Of course the usual "must be taken within 12 months or the original departure date, and difference in fares must still be paid...... Very decent of them indeed, and a happy suprise. Thank You British Airways!!
STOP PRESS!!
Yesterday, 30th July 2020, I received a full refund paid to my credit card, from my travel agent (Skiddoo). Thank you so much to British Airways, and a shout out to Skiddoo for facilitating this payment.
Positive reviews
Okayish – Flew JFK to London. I flew Club World. Seat great, staff great! The disappointment was having to pay an extra $150 US to chose a seat and only paid wifi. I had already paid $3500 US to fly. I’m flying Emirates next week, all the above included as well as a chauffeur pickup and drop off at the destination. Show details
very helpful in unexpected circumstances – BA were very helpful in initially changing our flights due to unexpected health issues. we then had to cancel our booking due to health issues and they made an exception for us and refunded a non refundable. yes we had to provide the required doctors certificates and lots of calls but in the end they delivered and helped us out in unfortunate circumstances.
British Airways Flight 17/6/18 – Fantastic experience on my flight home. It was my birthday yesterday and given an upgrade to 1st class. Service was outstanding food and beverages in abundance complete with birthday cake. Will certainly be flying BA again and recommending them to friends and colleagues
Negative reviews
Absolutely disgusting service went business class to uk we were separated 4 rows apart reported to staff a did nothing. They offered us 50 pound voucher. We unable to redeem so asked if we could be given in another currency ie Australian dollar. But haven’t even returned an email Show details
Staff at Edinburgh airport were not only unhelpful to my 21 year old daughter travelling by herself but were rude and disinterested on multiple occasions. Plus they gave her the wrong information so she waited around for 6 hours only to be told she could have solved her problem online!! Show details
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Lost bag for 6 days! Bad service. Rude staff onboard. Poor communication. Dated plane, grubby and dirty. Shocking experience. Nothing like the glory days of BA. Show details
Recent reviews
Shambles of an airline. Could not book online the night before because the system was down. Arrived early at airport to check in, to find our premium economy seats were downgraded to economy (bearing in mind we flew business class on way out). What’s worse, they split my family so I, my wife, and autistic son sat separately. If I could give minus stars, I would. Show details
Horrific customer service – Problems with Avios points. Unable to purchase the flight I needed with them because they were transferred into an unactivated BA account by Amex. BA unable to resolve this after being fobbed off for 6 weeks. Each customer service operative advised something different, no one was able to put my points worth hundreds of pounds into my active… Read more
account. I was kept on hold for over an hour on each call whilst a supervisor was attempted to be contacted. I was walked through the website several times to resolve it and the operative couldn't get past error messages. It is still unresolved and there seems to be no way of getting any resolution as they are poorly trained and inept at working out their own system.
No staff to be found – I arrived at the check in counter at barcelona airport a minute short of an hour before the flight and there was nobody at the check in counter, a few other passengers couldn’t check in their bags as well, because there is no ticket counter and nobody to talk to I had to buy a new ticket for the next flight, any other airline has a 45 minute… Read more
before flight close Ing. I was travelling hand luggage only and the site didn’t let me check in online a few hours before the flight. I take about 3 plane a week and am an experienced traveller. No excuses either as a made my complaint clear the following flight Terrible experience
Avoid at all costs – Rude staff and dirty air craft. Food was mediocre at best and the entertainment system kept stalling. To top it all, they also managed to lose my bag.
British Airways a National Disgrace! – British Airways a National Disgrace! This airline should not be allowed you use the name British, they are a total embarrassment to the nation as a whole. They simply cannot be considered a top tier airline and should be viewed as a Budget Airline relying on reputation to bump up their ticket price. On a recent flight from Cyprus BA621 on… Read more
23/11/24, the second the cabin door was closed the pilot announced we would be held on the runway for 2 hours. They know this prior and did not inform passengers until after we had boarded.
The flight home took nearly 6 hours due to weather conditions, this plus 2 hours waiting. What did BA offer during this 8 hour hell flight…3 oatmeal biscuits and 250ml of water for our family.
When I went to the cabin crew to ask for more water, which I was told there wasn’t any 3 out of the 4 cabin crew were fast asleep in the back row seats of the aircraft BA621 on 23/11/24. This infuriated me further as I had previously asked if there were any spare seats so that my 2 year old could spread out and get some sleep if available. I was told the flight was full.
Apparently, the sleep and comfort of Cabin Crew is more important than paying passengers.
After we arrived late my connecting flight had now been missed. We then queued at the connections desk in a large queue only to watch the BA staff ‘clock off’ for the night in front of us.
No genuine support was given to me, or my family and we were effectively abandoned by BA.
I’ve tried to speak to someone, but their ‘helpline’ has an automated message saying due to the number of calls (not surprised by that aspect) they cant assist me, then hang up. Tried this several times at various times. I think it’s their default message.
Have raised this via their email system. Unsurprisingly been mugged off and can’t escalate until 8 weeks have passed.
Like I said a national disgrace. The sooner this company is liquidated the better.
Zero I rather walk – I wish I could give - minus zero, from forcing me to eat vegetarian on my way to Barbados to printing a wrong pass when I’m going back London ,not letting me drink my water cause as I could not check in with it, charging me for luggage when I paid already. I rather walk as I do not advise this airline. Show details
Worst airline I’ve ever flown with. Avoid at all costs! – The worst airline I have ever flown with. 10 years ago I flew with BA and the plane nearly exploded at Singapore due to a refuelling issue but I decided to give it another chance (big mistake). They cancelled my flight 3 hours before departure and didn’t even contact me. They didn’t put me on a new flight - I had to rebook myself for the next day… Read more
- and I was also left to find my own accommodation which was a nightmare and have been refused compensation. Onboard services are also archaic and outdated and the planes are the oldest out of any airline I’ve flown with. In flight entertainment, food and service was the worst I’ve ever experienced and I’ve travelled on most airlines (Emirates, Etihad, Thai, Malaysian, Qantas, Cathay, UA etc). DO NOT FLY WITH BA.
Disgraceful – For whatever reason... a transit visa is required for my partner to transit via London to Iceland. So I had to buy a separate ticket for her via another airline. When we reach Iceland.. I emailed British Airways telling then she won't be using her return ticket (same issue) and requested for a partial refund. 2 days later. I received an email… Read more
from customer service (disservice more like it) that I need to contact one of their service centres via the provided link. I replied to say the link only goes to a page with various British landline phone numbers to call and explained that I am overseas then and it will not be practical to do this via international calls. Besides.. I emailed the correct channel and it is not as if my request is extraordinary for an airline. But they replied to say I can only do this by contacting the service centres. So the airline end up taking my money regardless. No wonder BA has fallen so far off the cliff in terms of global standing. You may have "earn" my money this time... but after leaving such a bad taste... unless I have absolutely no choice... I will NEVER fly BA again and will warn all my friends about them. Sickening.
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Inept – I purchased a Premium Economy ticket from Adelaide to Uk return. So I travelled from Adelaide to Sydney to Singapore to London no problems. On my return I tried to check in online from UK but was asked for a covid vaccine certificate which was ridiculous. Unable to check in so tried to check in at Heathrow. I was told that I had a “ stand by… Read more
ticket”. No I did not! I was then told I had a seat to Singapore but no guarantees to Sydney. I was also told that BA overbooks their seats! I was pretty pissed off believe me. Eventually after speaking with someone at the stand by counter having passed through security at Heathrow that they could get me onto a flight from Singapore to Sydney which would be in time for my Adelaide flight. Not only that I was told my luggage would go through to Adelaide but when in Sydney, as I went through customs and the carousel I recognised my suitcase going around. It hadn’t gone to Adelaide! I will never ever fly BA again. Your ground staff are inept! Train them properly!
Poor customer service – Inflight service was adequate but customer service in Rome airport was atrocious. We missed our flight and they charged an exorbitant amount to change to another flight, then slugged us again to check in our bags. Minimal and incorrect information given. No care or concern at all. Won’t be flying with them again. Show details
DISCRIMINATORY AGAINST PARENTS TRAVELING WITH CHILDREN – Case Number 02338330 When dropping off my luggage at the luggage drop off at Toulouse airport, I had my travel pram confiscated from me and I was forced to take my sleeping 2 year old in my arms while traveling alone with him at 5.30am. I was told by the staff outsourced by British Airways to check in passengers (therefore an extension of your… Read more
company) that only yoyo prams were accepted on board. I corrected her that it was "yoyo type" prams but she contested and told me that only yoyo prams would be allowed and if I insisted to keep my sleeping 2-year-old in his pram I would not be permitted to board the flight to London. This happened to 2 other families (that I know of) and we were forced to go to the oversized baggage area of the airport. To clarify my pram is the Silver Cross Jet stroller pushchair which I specifically purchased as it is conform to the British Airways specifications. I was then required to carry my toddler for 30 mins through security, and then again for another 40 mins while waiting to board the plane (I was "allowed" early boarding only to be moved from my seat to stand on the other side of the staff with no more options to sit down). At Heathrow, I was then required to carry my toddler again for approx. 40 mins to go through passport check and luggage claim (as mentioned previously, I was traveling alone with my child with no other support). All this, despite purchasing a very expensive pram to fit to your requirements and coming to the airport prepared with this pram. I'm sure you agree this is unacceptable and it is illegal to force passengers to purchase a specific brand of products in order to be able to keep their child in their travel pram. It is also illegal to discriminate against passengers because they have "dared" to travel with children.
In addition to this, once on the plane, I installed my Kids Fly Safe Cares Child Airplane Safety Harness for my son. The cabin crew then proceeded to tell me this was not allowed. I had to go on the website to show them that this was incorrect and I was in fact within my rights. Then, for landing, your crew had the gall to tell me to put the harness on my son and that it was "mandatory" to which I asked, if it was mandatory why did I bring the harness myself. It is also important to note that my son was not given a life jacket when boarding the plane which is against regulation.
Basically, I was treated like a criminal during my entire journey and my crime was having a toddler. British Airways is by far the most discriminatory airline for parents traveling with children and this needs to change immediately, especially considering that I paid the same price as an adult for my 2-year-old to be on that flight and he was treated like an inconvenience.
My advice; don't treat a mom traveling alone at 5am with a sleeping toddler like rubbish, and don't confiscate her travel pram that is within regulation forcing her to have the worst travel experience possible.
Avoid at all costs!! – Just flew from Milan to London and they apparently lost everyone's luggage from all their flights of the day, including mine.It seems that happens very often with BA.Horrible customer service and more than 300 pounds of perishable materials that will probably end up in the bin because of their incompetence. AVOID AT ALL COSTS!! Show details
British Airways are so sympathetic and understanding – British Airways are so sympathetic and understanding, my mother is in end-of-life care, and they hit me with a £1000 cancellation fee AND then refuse to supply a cancellation invoice, which means I am unable to claim on my travel insurance. Show details
delays + horrible communication for re-booking connecting flights – I will never be flying with BA again. This is my first and last. I was flying from Singapore, transit at Sydney and then to Auckland, my destination. Firstly, there was an hour delay for the flight from Singapore. That was fine, I received an email in advance and could just head over slightly later. I confirmed with the staff at Singapore that… Read more
I'll make it just fine for my connecting flight since it was just an hour delay vs a few hours in transit. I arrived in Sydney, the flight was fine and the BA staff were decent. I knew that it was close to my boarding time and so I rushed through the checks to get to my international transit flight. I was tired, nauseous (common symptom for me post-flight) and dehydrated but I was determined to get on the flight and then rest. I made it in time and was queuing alongside the passengers. We were ushered downstairs to catch the shuttle bus. After queuing for such a long time, they scanned my boarding pass and said that I was taken off this flight (I was not notified prior) and had to find the transfer desk and request for a re-book of my connecting flight. I rushed over as quickly as I could to waste no time. The lady who was a Qantas rep told me that I needed to speak to a Menzies rep about this matter. She gave me instructions to find a Menzies rep. Again, I rushed to the boarding gate of an Asiana flight to speak to a Menzies rep but they were busy boarding the passengers (understable). So, I waited by the side for all the passengers to board, only to be told to head to ANOTHER transfer desk to re-book my connecting flight. There were other disgruntled passengers when I arrived. The next available flight was at night. This meant that I arrived at 8+am at Sydney and had to wait for close to 12 hours to get on the next flight. As I did not have an Aussie visa (did not need one as per my booked flights), I was not granted a day stay and was given a meal voucher and was sent off to hunt for a good place to rest/sleep/nap. Many cafes and restaurants rejected my meal voucher by the way but I finally got food. Ultimately, my re-booked flight was delayed AGAIN by another 30mins. The stress, anxiety, fatigue and hassle caused by BA's poor re-booking system... I've filed a formal complaint and request for compensation and we're waiting to hear back. Wish me luck!
Terrible airline – Arrived at Heathrow Airport only to find that British Airways had given our travel agent the incorrect terminal. After asking four separate information personnel who did not care less about our problem, eventually the fifth person we spoke to informed us that we where at the wrong terminal and had to catch train to the other side of airport. … Read more
Because there was maintainance going on at airport we almost none of the escalators or travellators were working, we had to walk over 7000 steps according to my apple watch. Probably the We eventuall boarded the plane and ended up sitting on tarmac for over 2 hours so they could repair the plane. After about an hour and half we were given a choice of a small bottle of water or a small piece of cake but you could not have both. During the flight from London to Budapest one of the male cabin stewards strode up and down the plane continually bumping into people and he couldn't have cared less, a number of people were complaining amongst themselves about him and eventually I asked him to be a little bit more careful which he did not seem to like at all. On arrival at Budapest we had to wait in excess of one and a half hours to collect our luggage. Probably the worst flight I have ever been on and I will never ever ever get on a British Airways plane again.
Cancelled flights – After cancelling our flights which meant we missed out on parts of our holiday, and had to pay $1500 AUD extra in travel costs, we still have not been refunded 3 months later. Would not fly again with them. Show details
Diversity over SAFETY!! – This is a racist airline, who is now risking flyers safety, by not only making it free to learn to fly as a pilot, if you are non-white! It also means, that dedpite somebody being more capable of the job, that somebody who is less qualified will get the job!, disaster waiting to happen. Show details
Cancelled our flights 17hrs before departure – Our flights with BA on business class from Sydney to Barcelona were cancelled the night before we were supposed to he flying out. Our agent found replacement flights thankfully but we have heard NOTHING from BA & when we checked a week before our return flight - our tickets weren’t there! When they cancelled them on the way out they didn’t… Read more
reinstate the return journey. Incompetence 101! Our travel agent to the rescue again. The business class from Singapore to Sydney is a joke - they were basically an economy class seat size with a footstool - 7 across instead of the usual 4 - but cost many thousands more. The video screen would not stay open on a number of screens so the staff jammed a spoon in. Pathetic. Will never fly with them again!
Little hope for a refund – Booked a British Airways flight LHR-MEL flight from BudgetAir.Due to COVID,flight was cancelled and no communication from BudgetAir,now kept emailing both BA and BudgetAir,BudgetAir confirms refund is from BAirways and BAirways replies that BudgetAir needs to get in touch with BAirways....don't ask how many emails I sent....during the last 2 years… Read more
Already BudgetAir is a scam and imagine how much patience I need to handle their crap customer service. Today British airways send a final response that they won't consider any refund,unless if I refer the case to CEDR!!! They hold the money and now it's a cat and mice experience waiting??? Please don't get fooled by British Airways,they don't deserve any appreciation...
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