BYOjet

my flight was changes, told them that i would need a full refund. i am still waiting for my refund and confirmation that i will get my refund.

When i call, i am on hold if i call from another they will answer the phone straight away.

I

Firstly, I was going to change my flight date they asked me to pay 445$ which was free when I asked Emirates air line. Also, I did for free with Qatar airline as well.
Now they sending me notification that your flight rescheduled and you have to select one of our option, whenever I call them after one hour keeping on hold and trying different options at the end of conversation all of them saying this sentence: The relevent team is not available. we are busy due to Corona virus. someone we'll call u an no one calls.
Avoid this crap travel agency !!!!

Please do yourself a favour don't book with BYOjet. Not over skyscanner and not direct. I tried twice to book flights and both times they were happy to take credit card and passenger details and proceed even have BYO access credit card even if it is with no charge. Call the customer service and lucky to understand the consultant and get told the same thing. Wonder what the ombudsmen would have to say to that.

Took me 5 days, when I was able to deal with a supervisor everything was quickly solved.
I hope next time to get this guy before.
No extra fees
Easy to compare
Accurate price

This website is a scam. You simply cannot book a flight at their advertised prices. Every time it tells you the flight is no longer available at that price, no matter how fast you put in your details. Their customer service is dreadful. You will be on hold for a long time, then they will just tell you to reset your computer and clear your browsing data, which makes no difference.
They just want to waste your time and frustrate you into buying more expensive flights. Don't do it.

I booked flights with Cathy Pacific but I canceled it due to corona virus.I Called BYO jet and they said it would be fully refund in about 5days. I have been waiting it more than a week but I still hasn't got the money back yet. I am worried if I could get the money back as I haven't got any information for refund by E mail. I don't mind being late for the money back but as long as I would like to get the confirmation for refund by email..... otherwise I am worried if they ignore my refund

Surprisingly, Payment only accepted through phone. And 187 AUD for changing a flight date apart for the ticket prices??

Other travel agency don't charge these.
And also, You should keep a separate line for payment to be made. Specially when the call is international. It costs alot for a 20min call.

It was 20 min when I started typing this. Not sure when they will answer my call.

If you have a high volume of calls. Instead having a pop up msg in your website and answering machine, Please hire more staff. Give us proper service for what we are paying for.

Time recorded 30 min. Still not answering.

Booked our tickets to China on Cathay pacific through them and due to virus breakdown in China, the airlines Cathay Pacific informed us that they have canceled the booking and a full refund is available. have spoken to BYOJET customer support so many times in the last 2 weeks and every time they tell you will get a refund in 5 days but that 5 days haven't come yet. They are full of fake excuses so that they can delay the refund even after providing an email of airlines that refund is available. Before you book with them think again and again. Still waiting on my refund.

I booked flight through BYOjet in Jan 2020 and tried to cancel the booking due to CoronaVirus outbreak. When calling customer service, they mentioned high cancellation fees for the airline and then for BYOjet mentioning that it would be admin charges. Even though the booking is for June 2020. They can definately resell this ticket. I tried even explaining them that we will be travelling with an infant which might have severe risk while transiting from HKG...
Also, they did not send any email with cancellation fees when I booked the tickects ...

I booked a flight from BYO jet from Kathmandu to Sydney via china southern airlines. However, due to novel corona virus outbreak, my travel has been impacted. I contacted Byo jet about two weeks ago to assess the situation and provide me with either refund or reroute via different transit. Till date, I have received no response which has left me in dilemma about my travel. My flight date is approaching close and I deem it as a very poor customer service by this agent.

I paid $9.00 for a price drop voucher.
My flight price drop by $211.00
Jane amended and support me to get the right information to her .
So I can use the voucher to book a hotel in the UK...
Thanks guys

We booked flights to/from China which were impacted by coronavirus cancellations. Byojet provided zero information or support about our options. We had to figure it all out ourselves from the airline websites and contact Byojet repeatedly. Their call centre is in Asia and there are no decision-makers in the building, only robots. Does not reply to emails. Hopefully we will eventually be refunded for cancelled flights but hard to know with this mob. Pay the extra and book via an airline.

I will never use BYO jet again. I purchased a business class ticket to Taipei via Hong Kong. When I had to postpone and rebook ticket because of Coronavirus restrictions Cathay Pacific told me there were available seats in the same booking class on the new dates. When I contacted BYO two minutes later they said the new flights were $531 dollars more and there was nothing I could do about it.

Book through the airlines! It may cost a few dollars more but worth it if something goes wrong!