BYOjet

BYOjet

 Verified
BYOjet
3.0

2,745 reviews

PositivevsNegative
50% · 1,3631,294 · 47%
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • Thumbnail
  • See all
    Thumbnail
Trip Completed Yes · No
Transparency
1.7
Customer Service
1.8
Price Accuracy
2.5

Reviews

2,745 reviews
Angela F.
Angela F.
 

DO NOT USE THIS COMPANY AS SCAMMERS

If I could put zero I would, I feel like I have been scammed, unable to obtain a voucher and I lose almost $600 for a flight I cannot use, be aware of these scammers and worst customer service! Show details
Khy M.
Khy M.3 posts
 

Worst experience ever

Utterly useless. Do not book with them!
They promise calls/action and it never happens.
Call center doesn’t have managers to talk to!
They didn’t book my infant seat properly, and despite frequent phone calls and help from Etihad they did not rectify it. Reporting to consumer affairs. Show details
Mego
Mego
 

Don't BOOK with them and Don't TRUST them

Don't book with them. Scam and they will not say the truth to you.
From my experience book directly with main airline don't go with third party you are going to pay max $100 extra however you going to save time and money in chasing them to fix their problems.
I had problem with them and i had contacted them nearly everyday for the last 5 weeks (before my flights and while i was overseas too) they just kept promising me and lying to me in end no result. Show details
Mohamad
MohamadSydney, NSW2 posts
 

Easy to book, but refund took a while

Booked to fly with Emirates to Beirut. After booking, war in the region commenced and Aust Gov advised 'Do not travel'. Travel insurance was impossible. Asked to cancel and refund ticket. Emirates refused to waiver cancellation fee. They kept $500 of my $2700 ticket and Byojet kept $200. I got refund just under $2000 but it took 10 weeks. The phone consultants were very supportive throughout the process and they tried numerous times to get Emirates to waive cancellation fee but Emirates kept declining because they are still flying to Beirut. Pricing and refund details were accurate, just unfortunate that Emirates was not showing any compassion. Show details
Transparency
Customer Service
Price Accuracy
Jeremy C
Jeremy CSydney, NSW3 posts
 

Cancellation fees will eat up all your refund

I purchased 2 refundable airfares through BYOJet for $1469. I paid extra for this. My trip needed to be cancelled and after airline and BYO cancellation fees, I only get $182 per person. Buyer beware. Show details
Eric
EricGreater Melbourne (Metropolitan), VIC
 

Help me with processing refund

They assisted me in obtaining a refund after my flight was rescheduled to an inconvenient time. Show details
Customer Service
Josh C.
Josh C.
 

SCAMMERS!!!!

I received a fake booking reference email from BYOJET. The night before I was meant to fly I went onto the airline website to select my seat position and couldn't because my ticket and booking didn't exist. I contacted BYOjet and they said the flight had been cancelled..... lies. 3 months later, still no refund and customer service wont help. Took my money..... no refund and no flights!!! Absolutely disgraceful. Avoid at all cost. Show details
Henry
Henry
 

Don’t use this company

They will not process your refund they will refuse to accomodate to your conditions I will never use this company again. Other companies encourage flexibility and have great customer service like booking.com. Don’t make the mistake of choosing this company you will never get your money back. Show details
m.hien.tran.9
m.hien.tran.9Adelaide, South Australia
  Verified
Michael F.
Michael F.Sydney, NSW
 

Buyer beware

Still waiting for a refund after mums death,terrible customer service ,would never use this airline again Show details
Diva
DivaGreater Melbourne (Inner), VIC17 posts
  Verified
Transparency
Customer Service
Price Accuracy
  • Thumbnail
Sushma
Sushma
 

Alert alert Scam

They are scammer. I have booked my flights on March 2023. They send me wrong dates and unfortunately I have to cancel tickets. They issue me credit but now to use that credit they are still asking me to pay $800. How can I get refund. Help me please
Mick
Mick
 

Worst service ever

Worst service ever shocking to deal with and extremely rude. Tried to speak to someone other then the lady dealing with us she just hung up on us after waiting on hold for 15 min to get through
True Blue D.
True Blue D.3 posts
  Verified

RIP OFF. DO NOT USE!

I paid $54-85 for seat allocation and when checking in my seat was NOT available! When I called BYO they REFUSED to refund my money for their mistake! DO NOT USE THIS COMPANY THEY ARE THIEVES! CUSTOMER SERVICE IS DISGUSTING! GO to another flight booking company and NEVER USE BYOJET! Show details
JasonP
JasonPSouth East Queensland, QLD3 posts
  Verified

Very average customer service

I have used BYOJET twice, the first trip went fine with no problems. The second however had many flight changes and the airline canceled one flight. Trying to deal with their customer service was extremely frustrating. They struggled to rearrange my flights. I eventually had to cancel my trip due to a medical issue and from then on they just ghosted me & wouldn't reply to my emails. I would most certainly not recommend BYOJET to anyone. Show details
Transparency
Customer Service
Price Accuracy

Questions & Answers

Hanna
Hanna

I'm bookin g a flight to canada (with air canada) via BYOjet, my question is could I use an air canada gift card in the booking?

best,
Hanna

James
James  
Ozzy
Ozzy  

HI Hanna, I really have quite negative experience with BOYjet. I would not advice you to do anything with them. I would not like that you have experience I have. You do not want to start court case only to receive your money.

Ricni M.
Ricni M.

I cancelled part of my travel arrangements in October 2022 now it's 8th January 2023 I still have not received my refund. How does that ever work??????

KLD
KLD  

I'm still waiting from November and get no help from them at all. All they ever say is "I understand", when clearly they have no idea at all.

Heather
Heather

I bought flights with Singapore airlines to LAX 4days ago and still not got my tickets. It was $500 cheaper than booking direct with SG, but I am not worried I am not going to see my tickets. I chose BYOjet as it said it was a flight centre company, but I am seriously worried my $8000 has gone down a rabbit hole. Please help what is the hold up releasing SG tickets

See all BYOjet questions

Details

Visit official website

Contact info for BYOjet

Mon24 hours
Tue24 hours
Wed24 hours
Thu24 hours
Fri24 hours
Sat24 hours
Sun24 hours
  • ABN: 68145039470A

ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.

©  ProductReview.com.au Pty. Ltd. All Rights Reserved. General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. Further details in the disclaimer.