BYOjet

I felt I was being shoved aside the first 2 phone calls, then I spoke to Haizel, her service was sublime, and she did not let me go until she found a possible solution to the airline changing my travel dates, which caused problems with connecting flights between 3 countries.
Haizel was the Best, she should be given remuneration, I would if I was her Manager.

Its easy to communicate them.they help you any way thats make easy for the costumer.i recommend that website to my other friends to book thier flight any where in the world

Pricing not accurate very diapointing and misleading will not be using this company again. All costs should be included before payment not after that fact. Why does the seat selection choice become available after you have paid. And then charges you extra to manage your seats for standard seats which are suppose to be included. This is ridiculous! What did I pay for if standard seats were not included?

Made a booking for flights to Sydney return. When I got my email with e-ticket reference number, noticed I did not receive a tax invoice for the purchase. Contacted BYOJET via email, was told it wouldn't be sent in 24-48 hours.

2 days later...still no tax invoice. Emailed BYOJET again and was advised that the person who replied to original email is not in the office today and they will follow up. CAN'T SOMEONE ELSE PROCESS MY REQUEST??? It's a really simple request and one required by Australian Consumer and Taxation laws.

I am awaiting further response from BYOJET.

Whilst trying to book a return ticket to China, the website crashed during payment and double charged my credit card. Now I've been told that they can't refund the payment. Same passenger, exact same flight date and time - nothing changed. You would think common sense would prevail - why would anyone book two tickets for the same person on the same flight? Yet BYOjet can't seem to understand and are refusing to provide a refund. Strongly suggest booking with someone else! Horrible customer service.

No additional unexpected charge at time of booking. Pricing was accurate and was super easy to compare with other companies on website. Highly recommended. Will always use them no problem.

I had booked many interstate flights over the net, but never a really important international flight. I had done my research even read the reviews before I booked, and went ahead with BYOJet, FANTASTIC thanks guys. I enjoyed looking thru dates, times & destinations for stop over I saved about $300 compared with Flight Center. I would definitely use BYOJet again.

I wish I could give 0 rating. Terrible service. We booked ticket via byojet and the surname was incorrect. Due to system error or crap website, it took mother's surname rather than what we wrote. When we called customer care to correct it, they asked us to pay 200 dollar extra for correction. I have asked for refund of the booking. I wasted my 3-4 hours on booking through this website . I could have rather booked and used some other agent. They have crap service they donot understand the process. I would suggest , please donot use this crap service. They are hopeless!!

This is the first time I use this website and really frustrated. Entered several times information and paid several times and could not get the payment through. Contact the customer service, they asked me to book it again. Tried to use different internet browser and use different credit cards to book, the same error happened. Contact the customer service again, they said they could not do anything. Checked previous review and found it was not only me to encounter this payment problem. Please get your payment gateway working properly instead of wasting customer's time on booking.

I needed to cancel a flight after it was drastically changed by the airline. The byojet staff member was helpful, spoke in a clear and undstandable voice, and processed the cancellation quickly. My cancellation was confirmed within 2 hours.

If I Could give a Minus Rating I Would. The Service from this Company is Quite Possibly the Worst. I have been trying to book our New Years O/Seas holiday for 2 hours. 3 times I got to the point of entering the payment Information, 3 times I've entered the 6 digit code and 3 times the system crashes. Now I can't get the flights I want on 2 different days, because their system is holding them awaiting payment, but I can't retrieve any of my bookings. I called them and get stonewalled and told I have to try again, because they Won't finish any bookings over the phone. I called back after the 3rd attempt and asked to speak to a Manager, Again I stonewalled and told no one was available. I'M NEVER USING THIS SITE EVER AGAIN

The whole experience of booking and receiving the itineraries was in all pleasant. I booked a round trip BNE-MNL and it was uneventful. Prompt reminders are sent to email days before and on the day of the trip.

I asked for a refund on taxes as I was unable to take a flight - they are quick to take money but refuse to help after. When i asked for help they sent and email saying No further action needed , already assisted by the previous agent" - DO NOT USE

customer service call was easy, and only on hold for short periods. Service agent found me a great price and cheaper than initially expected to be. He was polite and answered all my questions quickly and professionally.

Using Kayak/ Cheap Flights, BYO Jet usually have the best prices. The price drop protection is a great service, saved me $74. Customer service is excellent, responding quick to e-mails. I have used BYO often over the years and never had a problem.

My husband attempted to buy a business class ticket to nice on byojet but the website would not complete the purchase just kept thinking. He went back and purchased the same flight and same price on another site and the purchase went through. When I went to print the confirmation we realised that the original purchase went through and we had duplicate tickets my husband htelephoned byojets within 15 mins and spoke with customer service and they advised they would refund the ticket price. I emailed the company after two days to see status of refund and they confirmed it had already been refunded. Very happy with their service and I will use them again as we are frequent travellers.