BYOjet

Worst company ever. Worst customer service I have ever experienced . Waiting a refund on my flight for over 12 weeks. I highly reccomend to use a different company. Absolutely disgraceful Show details

I think live chat is a great way to help the problem of customers out even it has sometime to wait so long, I just want to say thank you to Cay and Vien at customer service to help me solve the issues I'm facing in the polite way, I really appreciate that Show details

I bought tickets to a Christchurch to the Netherlands and 2 weeks before our flight they send an email with the changed dates for more than 12 days of difference! I emailed, live chated and called them for more than 4 hours without any reply! This agency is a joke , unacceptable, awful customers service ! I’d never choose again in my entire life! Show details

Hi Yuki was good to help me but it took very long time to connect the chat team representative almost 4 hours to connect and another half an hour to resolve my issue after connecting Yuki Show details

I recently purchased tickets from BYOjet and want to express my concern regarding a recent experience with the online booking system. On October 29, 2025, I booked three separate flights for my family, totaling approximately $6,878.76. The following… Read more

day, I noticed that the fares for the same flights had decreased by approximately $116 per person, resulting in an overall difference of about $800.

Upon discovering this discrepancy, I promptly contacted BYOjet customer service team to inquire about the possibility of canceling and rebooking at the lower fare. Unfortunately, my request was declined. I also asked whether it would be possible to issue flight credits to reflect the fare difference, but this request was also denied.

I am disappointed that BYOjet policy does not allow fare adjustments within 24 hours of booking, as many other travel agencies provide this flexibility. It is discouraging as a customer to experience a significant fare reduction so soon after purchase without any available remedy. This situation has left me dissatisfied with the level of customer service and flexibility provided.

I had to make three separate bookings due to system errors encountered during the initial booking process.

As a frequent traveler, I had planned to continue booking future flights through your platform. However, this experience has caused me to reconsider, as I am now hesitant to make further reservations without confidence in fair pricing or responsive customer support.

I sent my concern regarding recent bookings via email however no response has been provided by the BYOjet team.

The flight was cancelled by the airline itself. The incompetent Byojet staff did not know for two months after cancellation and delayed filing the refund request for these two months, then insisted on a 12-week period for refund processing, and I… Read more

have not yet received the refund. They do not follow up on any emails they send; they simply don't care about the money they took from their customers. Now, with these significant delays, the prices for alternative bookings increased by more than 200$, and I have not even received the refund yet for 8 weeks after the start of the refund request period. I will never use this st>pid agency again, and I will complain to the Australian Consumer Protection Agency.

Vien was very helpful with quick responses. I was feeling worried as an airline cancelled one of my flights, but Vien was able to clearly explain my options and answered all of my questions. The process was easy and simple to arrange an alternate option. Very happy with the response and customer service. Show details

Rates were better compared to other OTAs and direct airline websites. It was easy to book and navigate around. I've had no issues with receiving confirmation email and flight itineraries after. So far, seamless and hassle-free booking. I hope aftersales services would be good as well, but hoping I wouldn't need it. Would recommend.

This was the worst experience I ever had with a travel agency. I bought long overseas flight (Serbia to New Zealand) on 12 Mar for 27 Apr, it was cancelled on the same day, apparently airline didn't confirm. I bought another on with BYOjet again. Everything seemed alright at first. Then I got a text that one leg on the way back was cancelled. I… Read more

phoned the BYO and they made a change (that is what they told me). I never received itinerary. one week before my trip I started ringing them to check why they haven't sent the itinerary with the change but got usual reply that they are working on it and that someone will send it or ring me to confirm when it was done. I then started calling Turkish airline (a main airline for this trip) but they said that BYOjet hasn't finalised the booking so they cannot do anything about it. So to cut the story short I was never able to travel as I haven't had a valid ticket. I am now waiting to see if I am going to get any refund at least for it. I am on the phone with them (5th time for 2h wait time). Many times when I ring they pretend that they do not hear me and hang up. Worst agency ever! I never going to book flights with them again.

Worst customer service. at the time of booking and taking money they are very polite and gentle. But at the time of cancellation or any other changes, they are like worst than ever. Sending 6 emails and 13 calls but no response. Show details

Horrible after-sales service. Never book with this website. I booked tickets for my wife on this website, but due to some unavoidable circumstances had to cancel. I was promised a partial refund of the booking amount. I submitted my request for that partial refund. Today, it's been more than 4 months, and I am still waiting for my refund. Their… Read more

website is so unhelpful that you submit a query online and NO response ever. Tried to do an online chat, and the standard reply is "next available agent will attend" + it also gives you an estimated wait time, which is never less than 170 minutes, once I got 290 minutes too. Same with phone calls, you get music and an automated reply, "your call will be attended by the next available agent" Currently, while I am writing this review, I am on a call listening to their automated response for the last 45 minutes.

Vien was really helpful and sorted everything out for us to get a refund for our booked trip. The initial wait time to connect was lengthy, but understandable with the current world events. Show details

I spoke to Lester on the live chat and he was very helpful answering the transit questions I had about a flight cancellation and the airline organising accomodation for my family. Show details

I have been trying to reach their customer service for hours now to cancel a ticket. I have been put on hold for hours from last night till now. The chat is saying that the delay is 120 minutes every time I try. This is very unprofessional. Show details

BYOJet has been a nightmare to deal with since the flights were cancelled by the airline. The “chat” method to contact them is unreliable and continually disconnects making you start the process over again and wait for hours. Show details

Absolutely avoid like the plague. No service at all. Took them 13 days to repsond to my email trying to get a refund because of the middle east war. Refund was not possible yet then. Now Qatar advised a refund will be possible. Tried calling them 3 times, no answer for 49 minutes just on 1 of the calls holding for an agent. Absolutely rediculous.… Read more

No response to any emails I've sent in the past 5 days. Can I please get a refund BYOJET??? BYO35654491

I have booked with BYOjet multiple times, i have never had anu issues with them. They always have the best deals and makes sure the booking process is always smoothly done. Ive once had to get a refund it was an erroe made on my end and the refund process was made easy. Show details

Avoid like the plague. Airline cancelled my flight, BYOjet does nothing so I message their miserable excuse of customer service. They'll make you wait for 11 hours, give you 3 minutes to respond and if you don't message then it's back of the queue for you. You might think they could answer simple requests if you don't respond... you would be… Read more

wrong. When I finally get through they agree to refund me and say I'll get an email in 24 hours confirming which they failed to do. Yuki, Cay and Carla you all utterly useless.

Don't worry BYOjet, happy to talk it out so reach out whenever, I'll be sure to respond in 10+ hours with the message: "It appears there hasn't been any recent activity in our conversation. To ensure we can provide you with the best assistance possible, we kindly request a response within three (3) minutes. We would need to close this conversation to assist other passengers if we do not get your response. We appreciate your understanding." Obviously, you'll agree that is a great experience.

LITERALLY A SCAM! DONT TAKE IT, I PAID 1500$ From Brisbane To Estonia through Doha and they cancelled the ride and never gave me a refund, 1500$ gone… SCAM ALERT!!! ‼️‼️‼️

Initial booking went well but then discovered that the seat selection that I'd paid extra for hadn't been put through to the airline. Got onto customer service and Lester helped me sort it out so all good in the end. Show details

After somewhat extensive searching for suitable international travel - plane tickets to a family wedding - I found my way on to BYOjet. Having had my fair share of online scam/mishaps I took the time to read TRUSTPILOT before using BYOjet. The Trustpilot reviews were fair and I decided to give BYOjet a go. All round - it was a "SURPRISINGLY… Read more

GREAT" experience! Uncomplicated... quick and easy!! I got the flights, seating and pricing as desired.

The pricing was very competitive (and certainly caught my attention compared to other booking sites). Having never used BYOjet before - I was a little taken back when it came to choosing seats which would then be added to the total price - but despite the price structuring... BYOjet still came out tops.

They did offer several Travel insurance customizations (which I explored out of curiosity)... and these were reasonable too. I declined as I have my own separate Travel insurance.

My end result... Very pleased: Great flights, seamless booking, excellent pricing! Would definitely recommend and use them again!

The prices were fantastic - 4 stars mainly because of the number of pages of upselling attempts that had to be clicked through to get to the final stage. Otherwise, straightforward booking process and swift confirmation, hoping for a smooth experience from this point forward Show details