BYOjet

Waiting now 17 weeks for a refund from this company (2nd time I am posting) for a flight I booked from South Africa to Australia, as they don’t reply to any emails again(conveniently) - Ridiculous service! Show details

Unkown agency but seeing Flight Centre association boosted confidence. Screens for data entry clear and easy to navigate. Frequent flyer data transmitted correctly. Would use again. Show details

Communication was poor and replys to our inquiries took too long . Additionally we were given incorrect information about baggage pick up , an email from BYO jet advised us to collect our baggage at the wrong airport .We also recieve 2 emails to say our intinary had changed but actually it remained the same People should be aware if you… Read more

encounter a problem with your flight the airline will tell you to go back through the third party you made the booking with , this can be stressfull if they are difficult to contact

AVOID AT ALL COSTS – Absolutely one of the worst agents ever. They may be easy to contact but they try utmost to get money out of you. I tried to change my flight tickets and they asked me to pay $15K though the airlines mentioned to me that there is no change fees… Read more

since same class of tickets were available. However they delayed requesting airlines ( a week) till it got sold out so I have to pay. I cancelled the tickets but they still are yet to refund - reason given is that airlines hasnt provided. But airlines confirmed they sent refund days ago.

Please use another agent - Trip.com - or buy from airlines.

Avoid this BYOJET if you want a peace of mind.

Worst company ever. Worst customer service I have ever experienced . Waiting a refund on my flight for over 12 weeks. I highly reccomend to use a different company. Absolutely disgraceful Show details

Hi Yuki was good to help me but it took very long time to connect the chat team representative almost 4 hours to connect and another half an hour to resolve my issue after connecting Yuki Show details

I've had some problems regarding some flight changes (with one of the airlines). Lester has helped me online to solve it out, quickly and efficiently. Appreciate his help and effort to solve my problem. Online chat with Byojet has been easy and quick.

I think live chat is a great way to help the problem of customers out even it has sometime to wait so long, I just want to say thank you to Cay and Vien at customer service to help me solve the issues I'm facing in the polite way, I really appreciate that Show details

Vien was very helpful with quick responses. I was feeling worried as an airline cancelled one of my flights, but Vien was able to clearly explain my options and answered all of my questions. The process was easy and simple to arrange an alternate option. Very happy with the response and customer service. Show details

Shame there is no option for zero stars. They sometimes have good prices which is why people get fooled into purchasing with them. On the rare occasion that everything goes to plan then great, excellent win. However these days there are a lot of flight disturbances, cancellations etc and thats when these guys shine! NOT! I had my flight cancelled… Read more

by the airline because of the situation in the middle east, and since then it has been a nightmare! Trying to communicate with them, it takes on average an hour or two waiting time on the phone to even speak to someone (same for their online chat service). The staff are disinterested, lack training in customer service and frankly do not know what they are doing. I am still waiting for my refund which I am certain it gains them a nice income in interest while they hog my money. Do yourself a favour and book directly with the airline or if you MUST use an OTA go with booking.com (or gotogate, same thing).

In February I booked a flight to Europe to visit my daughter in July. In March I received a terminal diagnosis. My doctors have encouraged me to fly to Europe nevertheless, in fact I should treat it as a bucketlist type of thing because I will never be able to fly again. My daughter has also organised me to participate in a clinical medical trial… Read more

over there, but it means I need to change the date of my return flight. At the time of booking I paid extra for refundable tickets and VIP Support. I have emailled, live-chatted and called BYO Jet many times over the last weeks. The one time I got through (after 5 hour wait time) they said it was not refundable, despite me paying $350 at the time of booking for refundable tickets. I have explained to them about my diagnosis and the clinical trial. I do not want to cancel I just want to change my return flight and upgrade to business class because it is my last trip and I am in pain. I am happy to pay extra for this. But the only time we got through to them they simply refused to help without a medical letter. I have that now, but I cannot get them on the phone or on live chat. I am waiting on a reply to my email. Today I have been waiting for 4+ hours on the phone and simultaneously on live chat, which told me at the beginning my estimated wait time was 50 minutes. If this is how they treat their terminally ill customers who have paid extra for VIP Support, I would hate to know how they treat standard customers. Worst customer service EVER, very questionable / borderline illegal business model. In case they see this review: please assist me! Booking Ref BYO35963507

I bought tickets to a Christchurch to the Netherlands and 2 weeks before our flight they send an email with the changed dates for more than 12 days of difference! I emailed, live chated and called them for more than 4 hours without any reply! This agency is a joke , unacceptable, awful customers service ! I’d never choose again in my entire life! Show details

Rates were better compared to other OTAs and direct airline websites. It was easy to book and navigate around. I've had no issues with receiving confirmation email and flight itineraries after. So far, seamless and hassle-free booking. I hope aftersales services would be good as well, but hoping I wouldn't need it. Would recommend.

This was the worst experience I ever had with a travel agency. I bought long overseas flight (Serbia to New Zealand) on 12 Mar for 27 Apr, it was cancelled on the same day, apparently airline didn't confirm. I bought another on with BYOjet again. Everything seemed alright at first. Then I got a text that one leg on the way back was cancelled. I… Read more

phoned the BYO and they made a change (that is what they told me). I never received itinerary. one week before my trip I started ringing them to check why they haven't sent the itinerary with the change but got usual reply that they are working on it and that someone will send it or ring me to confirm when it was done. I then started calling Turkish airline (a main airline for this trip) but they said that BYOjet hasn't finalised the booking so they cannot do anything about it. So to cut the story short I was never able to travel as I haven't had a valid ticket. I am now waiting to see if I am going to get any refund at least for it. I am on the phone with them (5th time for 2h wait time). Many times when I ring they pretend that they do not hear me and hang up. Worst agency ever! I never going to book flights with them again.

Worst customer service. at the time of booking and taking money they are very polite and gentle. But at the time of cancellation or any other changes, they are like worst than ever. Sending 6 emails and 13 calls but no response. Show details

Horrible after-sales service. Never book with this website. I booked tickets for my wife on this website, but due to some unavoidable circumstances had to cancel. I was promised a partial refund of the booking amount. I submitted my request for that partial refund. Today, it's been more than 4 months, and I am still waiting for my refund. Their… Read more

website is so unhelpful that you submit a query online and NO response ever. Tried to do an online chat, and the standard reply is "next available agent will attend" + it also gives you an estimated wait time, which is never less than 170 minutes, once I got 290 minutes too. Same with phone calls, you get music and an automated reply, "your call will be attended by the next available agent" Currently, while I am writing this review, I am on a call listening to their automated response for the last 45 minutes.

Vien was really helpful and sorted everything out for us to get a refund for our booked trip. The initial wait time to connect was lengthy, but understandable with the current world events. Show details

I spoke to Lester on the live chat and he was very helpful answering the transit questions I had about a flight cancellation and the airline organising accomodation for my family. Show details

I have been trying to reach their customer service for hours now to cancel a ticket. I have been put on hold for hours from last night till now. The chat is saying that the delay is 120 minutes every time I try. This is very unprofessional. Show details

BYOJet has been a nightmare to deal with since the flights were cancelled by the airline. The “chat” method to contact them is unreliable and continually disconnects making you start the process over again and wait for hours. Show details

Absolutely avoid like the plague. No service at all. Took them 13 days to repsond to my email trying to get a refund because of the middle east war. Refund was not possible yet then. Now Qatar advised a refund will be possible. Tried calling them 3 times, no answer for 49 minutes just on 1 of the calls holding for an agent. Absolutely rediculous.… Read more

No response to any emails I've sent in the past 5 days. Can I please get a refund BYOJET??? BYO35654491

I have booked with BYOjet multiple times, i have never had anu issues with them. They always have the best deals and makes sure the booking process is always smoothly done. Ive once had to get a refund it was an erroe made on my end and the refund process was made easy. Show details