BYOjet

In the last week or so we have had to cancel our trip to the NT because of Covid. I dealt with Jones on two occasions and he was a great help in assisting with our new travel plans.
Firstly we had to move our holiday from the NT to far north Queensland. He set this up perfectly.
Then, Virgin Australia cancelled one of our new flights. Jones put us on another flight later that day without fuss.
Thanks very much Jones.

They took the money out of my account but I never received the tickets. Even after I sent them my bank statement to show the money had gone to them they refused to send through tickets or give me my money back. Luckily, my bank was able to dispute it and get it back for me. Lesson learnt!!

Booked flights through BYOjet for May 2020. The airline was grounded at the time of booked flights due to COVID. The airline (Etihad) has offered all Australians full refunds for these flights (whether booked directly through airline or through a third party).
Yet, BYOJet keeps insisting that Etihad refuses a refund and only allows a Credit Shell. This Credit must be used before June 2021, and my flight has to leave from Japan. It cannot be used on domestic Australian flights. Australia is not allowing International flights anytime soon. So, it...

I bought a ticket from them before the COVID19 crisis. The airline canceled my flight and after 14 months, they still did not recover the cost of a service that was never provided. I called them more than a dozen times, they always say the same thing: they contacted the airline and the airline does not reply to them. It is unbelievable that one of their business partners does not care to reply to them. They also refused to provide any credit before they would get back the money from the airline, which by now probably will never happen. I will never buy a ticket again from them.

Booked flights through BYOjet in Nov 19 for flights in Sept 20. Flying with Malaysian airlines. Flights were cancelled by Malaysian airlines which according to terms and conditions would enable us for a refund. When trying to contact BYOjet (which took an age to get through) told the tickets are non refundable. Not sure how this can be legal. Now they just keep extending our option to travel by 6 months at a time now currently up to flying by June 2022. The original reason for the trip is no longer relevant (it wasn’t a holiday) and now we’re s...

Flight cancelled. Refund not provided. Access to credit which can only be used for more expensive fares, through the phone (long waits), during business hours on weekdays only. Refuses to communicate via email (which again makes communication - and documentation of communication - difficult).

After finally getting through and agreeing to purchase higher priced tickets, I was advised that the flight I wanted, while still having availability through the airline directly, was unavailable for reasons which were not explained. Ultimately, the BYO...

Bad customer service (from overseas), very hard to get hold of, looong waiting times on the phone!
Be smarter than me; do not use these scums. Unless you like to waste your time & money.

Never book with these scammers. We had flight credits with them for our cancelled trip due to covid lockdown. When we went to rebook our flights at a similar price to our original fare we were told that we cannot book the discounted flights shown on there website, we had to pay the full fare, even though our original tickets were purchased at the discount price. We ended up paying 50% more for our tickets or would have lost our credits. They also don't tell you that they will charge you an admin fee.
Never ever booking with byojet again.

Today I have called up Byojet and have experienced the worst customer service that I have ever seen while speaking to [Name Removed] agent ID 12F5.
I called in and waited on the phone for 30 plus mins on hold and once I got through to [Name Removed] I explained the situation that I had booked a family holiday for the family and have gotten refunds for myself and my parents due to cancelled flights for COVID and boarders closing, and my sister in law also required a refund as she was a part of our group.
I then proceed to pass the phone to my si...

We booked flights to South Africa with BYOjet, Flights were cancelled by British Airways, BYOjet are refusing to refund me saying I was a "No Show" even after providing evidence that flight was cancelled. They are complete crooks. Have taken the case legal. Do not use this company under any circumstances, Look at the reviews on here and on Trust pilot to give you an idea of what type of disgusting company they are.
DO NOT EVER BOOK WITH THESE THIEVES.

Flight was cancelled and rescheduled to a later date which i couldn't attend. No way to contact them as it was a weekend. Although i tried to email the airline as airline hotline couldn't reach out too. Customer service of BYOJET blamed that was my fault as couldn't reach them on time so the ticket forfeited and I couldn't get my refund. Very disappointing.

Flight was cancelled due to COVID, no response from BYO, tried to contact by calling and did emails but not received any reply, already did complain and ready to go ACCC,

Hey,
they are cheaters and compulsive liars. It has been a year now, I applied for refund, but got nothing. Called and emailed them multiple times, but same excuse and lies.

Booked back in feb was receiving update up until sept concerning my refund. Not heard nothing since. Tried to get intouch
Nothing bck from my emails
3 tickets I payed for
Scam merchants stay well clear !

Booked a trip to Japan for October but got cancelled due to COVID-19. After waiting for 6 months, I finally got my refund. Patience is key especially during this difficult time for the Airline and hospitality industry. Can't really blame BYOJet for taking so long for the refund as the money sits with the Airline - which is Qantas in my case.