Car Next Door

Poor experience – Had a terrible experience with my van rental a few years back. All was good until two days after the rental, owner accused me of breaking the car keys after marking everything as satisfactory upon return on the day. I took sufficient photos of all interior and exterior of the van but never would I have expected to take a photo of the key. I… Read more

locked the vehicle and kept it secure on return, so I raised the issue with Customer Service then Dispute Resolution, it was a lot of back and forth with no resolve. Then they just started debiting the amount automatically from my bank account, without prior notice. Made to pay an extra $300 for something I didn't damage, wouldn't recommend this service.

services like these rely on trust, integrity and safety to work – Hired a car with apparent mechanical issues and had a very uncomfortable, somewhat aggressive phone call from the owner accusing me repeatedly of lying about this so I could cancel the trip. In reality I immediately hired another CarNextDoor vehicle for the same exact time frame (it would be weird that someone would do that unless they were forced… Read more

to). The review policy for CarNextDoor says that reviews cannot be left for cancelled bookings, but logged in to find the owner has somehow been able to post a review, and repeat the accusations publicly. Nice.

Setting aside whatever is wrong with the owner's car (no start issues can be intermittent, and it's even possible it could be user error), it's hugely concerning that a peer to peer model company like Car Next Door seems to be so lax on issues concerning member conduct and the integrity of reviews. Probably just one bad apple, but services like these rely on trust and safety to work.

Expressed my concerns and Car Next Door promised to get back to me within 48 hours. It's been almost two weeks and they've ignored this, despite follow up emails.

Best Use of Parked Vehicle – I used car next door and Uber car share for 6 years now. They are always available when we want. I had 2 damage to the car both were attended on time. Only it took a while to repair the car but I was offered to pay if I can find a repairer. I did repair myself and it was paid in full. Now I have listed my second van too Show reply

A business with opportunities – As long term owner on Car Next Door now known as Uber Carshare, i've had good support at any time i needed help from the team. My cars been booked almost all the time and amongst the 100 borrowers i got, there may have been 1 which troublesome which talks to the high level of filtering and onboarding on the platform. Show reply

Easy as 1,2,3 - Pick, Pay, Drive – Easy to locate nearby hires. No more prebooking or checking for opening hours of rental car companies. Select what you want > reserve/pay > driveaway. Lockbox gives you access 24/7. Very convenient! Show details ·  1

Terrible, car will regually damaged – Terrible, Uber staff always ask you to provide refunds, car will regually be damaged, extremely time consuming. very risky.

be careful when you rent out your car if value above 50k+ – i just post my third car the most expensive car on the platform (bought it last month worth 55k),my second customer refuse to return the car to me. Never return. Customer fake cry on phone when i talk to her claiming she is a victim too, bc of she gave the car key to her boy friend who believe your shxt??? Ask her to provide me police report, make… Read more

excuse to refuse to give me. As a owner you thought it is passvie income, easy money, it does not,once the reality hit, all the thing come up will drain your time and spirit. you have to personally go to police station file a report(drained time). second thing, what is worst, this company outsource their tellcom to other country. people never understand your situation, they all scripted. they all say exactly the same,understand your pain...dadada. no one really solve your problem. incident happen around 48 hours. if you dont actively contact them, they never response you back. i dont know what will the treat me as a owner, i will update my situation soon. i am afraid of rent out a expensive car on the platform now. if the car value 20k+ still alright. but 50k? F no

AVOID AS AN OWNER – I left a review on UCS but will leave one here too. Don’t put your car on here! Mine was stolen within one month of listing it. I’ve been constantly ignored about my claim. No one is customer service will help you. I’ve had dozens of toll and fines come through because of this. They couldn’t advise not to charge my account the tolls during the… Read more

stolen period and I needed to request refunds. They also charged me again for the lock box but the car was stolen. I even received follow up emails about returning the lock box. I made a complaint to the AFCA as my car was stolen in January and didn’t have a response in May. A week later they come back with a low ball offer, lower than all the cars with the same specs in my state. I’ve lost the use of this car and the income this car would provide during these months.

Be Aware of Insurance Coverage – Car was listed on Car Next Door (initially) sadly was taken over by Uber last year. Maybe greater exposure with the brand name, but equally attracts some more dubious borrowers. Since the platform has been operated by Uber, my car has been borrowed with a massive increase in number of speeding and red light fines. Police have contacted me more… Read more

time with enquiries of damage my car had done in drive offs, including a runner at a petrol station. When it was CND many rebookings but since uber take over rebooking are rare. Damage done to engine to the tune or $8000: (mechanic computer assessment showed motor was thrashed) but Uber Carshare rejected claim as could have been done by anyone (diagnosis report gave good indication of timeline). Eventually the car was stolen, the GPS that was very well hidden was found and removed (still showing up as being on the Tulla fwy) secondary GPS battery was flat (didn't know there was a 2nd GPS would have replaced batteries if I knew) so the finally result was 'unrecovered' vehicle insurance payout that was half the value of the car, only provide market value coverage.

This company should be deregistered – Similar experience to others who have written reviews. Don't waste your time with Customer Service because they totally ignore you and continue to make up charges and debit your bank account. I've never experienced such total disregard of people's rights. Unfortunately I have to give them 1 star rating because I need to publish this review

Wish i could give 0 star rating ! – This is literally the worst experience I have ever had! The app asked me three times to upload my ID and did not approve my application in the end. when you rang them and asked why they imply said they could not provide explanation. Now i am super concerned about the safety of my personal info as my account has been frozen i could not even enter… Read more

to deactivate my account. it is absolutely appalling and Uber should be legally sued for this kind of conduct!

If I could give a lesser rating I would! – Uber Carshare, formerly known as Car Nextdoor, have hidden charges that they don’t advise in the initial agreement. The car I rented was unroadworthy and dangerous to drive. In addition to this, I had an amount of $515.51 taken from my bank account some six weeks after the rental period - this was on top of the amount of $148.44 that I had already… Read more

paid to rent the vehicle in the first place. There is no way that anyone would agree to pay $663.95 to rent a bomby old 2004 Honda Jazz that had serious issues with the engine - $148.44 was more than a fair price for this dodgy vehicle! I disputed this charge with them and they didn’t want to know about it. Further to this, even after the amount was taken from my bank account, Uber Carshare has referred the amount onto a debt collection agency and despite having evidence from my financial institution to say that they’ve taken the money from my bank account, they are still harassing me and insisting that I never paid them! Customer service is terrible and nobody at Uber Carshare are doing anything to rectify this. I will be referring this onto the ombudsman and consumer affairs. I have spent hours on the phone trying to resolve this with Uber Carshare to no avail. Uber Carshare are dodgy and should be avoided at all costs. Use a reputable car hire company rather than these crooks!

Pay for extra insurance means no insurance – A council tree fell onto the car while it was legally parked, good thing I took out extra insurance. But now Uber says I'm not covered because I damaged the roof. Oh wait before this they claimed I damaged the car door, but the photos I took does not show the damage. So now they charging me $2000 extra. Rent from a reputable rental company Show details

Platform on a downhill since taken by Uber. Useless costumer service – On December 20th of 2022, I rented a [Name Removed] 2009 Toyota Prius Hatchbac on Uber Carshare from Monday 26 December 08:00 to Tuesday 3 January 16:00 with a total hire costs of $358.14 AUD. Hours before the pickup time I notice there were no pick address on the application, so I called Uber Carshare Assistance Line, and they confirmed me that… Read more

due to an error in the platform the owner of the car was not aware of the booking, and he was using the car for those days. This situation causes me and my wife different issues in our trip then:

- Time spends (2 hours), and stress caused on the process of finding new cars that fits the requirements we needed for our trips like the characteristics of the original booking.

- As we could not find a single car that fits our requirements, we needed to book two different cars: [Name Removed] 2012 Mazda 2 Neo (Trip # 1623972) from Monday 26 December 12:00 to Thursday 29 December 23:00 and [Name Removed] 2018 Toyota Yaris Ascent (Trip # 1623980) from Friday 30 December 08:00 to Tuesday, 3 January 16:00. With these changes as you can see, we lost around 13 hours with and available car in our trip.

- We lost time in the process of picking up and returning a second car (2 hours).

- We spend more money in the picking up and returning of both cars as the locations were farther away from our staying location on Brisbane compared with the location of the original car that we picked up.

The $40 AUD given as a compensation hardly covers all the time we lost.

Apart of all the issues mentioned before, we request that Uber Carshare compensate us for all the quantifiable additional cost we had due to this inconvenience:

- Additional Hire and Driving costs of the two new bookings compared with the original one (assuming that the Km would have been the same for the original booking) = $173.44 AUD.

ORIGINAL TRIP = $358.14 +0.33$/Km*729Km = $598.71

REAL TRIP Trip # 1623972 $160.99 + 0.53$/Km*355Km = $349.14 Trip # 1623980 $299.59 + 0.33$/Km*374Km = $423.01 TOTAL REAL TRIP COSTS = $772.15

ADDITIONAL UBER CARSHARE COSTS = $173.44

- Additional cost for transport taken from staying location in Brisbane to pickup point for a second car on December 30th 2022 = $10.26 AUD.

- Additional cost for transport taken from return point to staying location in Brisbane for a second car on January 3rd 2023= $14.10 AUD.

- Additional cost for washing a second car = $20.50 AUD.

Claim summary

Additional Uber Carshare costs = $173.44 Additional car pickup Didi trip costs = $10.26 Additional car return Didi trip costs = $14.10 Additional car washing costs = $20.50 TOTAL CLAIM = $218.30

When make the claim to the Uber Carshare Support (ticket #2549693), agent [Name Removed] on January 12th of 2023 made a lousy predefined corporate answer that did not solve the issue at all.

If bookings are canceled due to the fault of the owners, as a platform where the owners and the borrowers share the information for the booking, you should be able to charge the owner all the extra expenses that the borrower have due to his mistake. The borrower (me) is not dealing directly to the owner, but thought your platform, so you are the ones who are entitled to solve the problem for person affected (me as a borrower).

I will look out for the necessary means to elevate this claim to the right people in order to find a real solution for the issue and get a real compensation for the money and time I have lost on for this issue.

This kinds of situations and answers are the ones that give bad reputation and bad reviews for the companies, and pushed users to find other companies that can provide a better service.

As a summary, since Uber take over Car Next Door the platform in on a downhill.

Scam DO NOT USE – Penalties added after vehicle returned. Fined for returning to same spot and 3 weeks after return the van was apparently unlocked Debt collector calls all hours !

hopeless service – car was advertised as unlimited kilometres and was charged a $650 charge per kilometres and service stations did not dispense tax invoice as it was remote location so they are not refunding fuel costs now.....steer clear ! Show details

I got rejected for no reason – Zero star. Don't use this service. I have been asked to verify myself with my drivers license and I got rejected. I spoke with their service through live chat, i called them and sent them an email. All the answers are saying the same thing: they can’t tell me the reason why my application got rejected but they said that "sometimes they screen… Read more

out good people". This is ridiculous, I meet all the eligibility criteria, and I find this very disappointing. I don't recommend this service at all.

No respond for Dispute – Never trust this company. Still I didn’t get any response from anyone. They still looking for senior and funny thing on this website I got answer already case manager looking for my case who’s the manager I wonder. Very unprofessional. Never suggest this company. Hope nobody have this experience. Show details

Customer rights – I rented a vehicle with my friend and was fined 2 times for this vehicle. For minor scratches. The strange thing is that the vehicle was rented on September 25 and the first penalty came right after it. However, the second penalty was reported to us exactly 2 months later. In other words, there was a scratch on the rear cover of the vehicle,… Read more

but for some reason it was reported to us 2 months later and the owner of the vehicle was right for the second time and we had to pay the fine. We paid $1,400 for 2 scratches. Be careful when renting a car, unfortunately, you can pay a penalty 2 months after renting.

Little scratch $1500 – We rent a car from that app and application says you have take a photo before and after. We took it but some photos was on the shadow. When we left the car, it was some scratches on the car. Because of that they charged first $670 couple week after they charged $700 again. We used the car just for 2 hours and it cost us $1400. It was ridiculous. This app is not trustful for renter.

Terrible customer service and poor maintenance – I rent a car, but first of all, it was not there where it was supposed to and it takes another hour to get to the car, which ruined my plan. On the next day, the car suddenly started working. My friend is in car maintenance luckily and he found out that the car had barely any battery although the battery sign showed normal. But had to change the… Read more

plan. And the car maintenance is more than half a year ago. I reported this to this company but they don’t know when the owner did the car maintenance. The customer service refused to refund any charge and they said they would check with the owner about the trouble, but they never replied after that although I checked in a couple of times.

Uber ruined this – A once great service ruined by a giant corporation. App is now faulty and does not perform the basic functions to be able to use the service. Customer service is appalling. Use at your own peril. Update: Enough time had passed that I had forgotten how woeful this has now become and we have it another go. Once again completely unusable! Show details

Deceptive pricing – The car hiring has been sufficient, but the pricing is extreme. The vehicle advertisement may be $39.00 and then depending on where you use the car (distance + time) the next day, $174 can be debited from your personal account. I'm deleting the app. Id rather catch public transport. Clever idea for a company. I'll think I'll share my neighbours car if its available next time.