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Cathay Pacific trying to rip me off.
I booked a flight from SYD to MNL with a stop over in HKG, 2 weeks before the flight, they advanced the flight 4 days earlier than what I had booked, so I had to re-plan all of the things that I already planned. Then, 1 day before the flight they cancelled my SYD to HKG without any options to rebook/reschedule. So I'm left with my connecting flight from HKG to MNL. How can I board this flight if the first half of the whole trip had been cancelled?! so, I just decided to request a refund via their website, but it won't let me as it's only giving...me an error. The dodgiest part is, without me knowing, no msg or email. I had been rebooked to another flight, SYD to MEL - MEL to HKG with the SYD to MEL flight already departed. Seriously?! Are they doing this to void my refund rights? Stinky criminals.
Cathy Pacific joins the rank of Dodgy Operator?
Unsure and feel sorry to post this.
Didnt know that Cathay also has joined the rank of Dodgy airline operator.
They cancelled flight(not me) ,refund acknowledgment advise and stated 7 days money will be refunded .
Been following up after that via their whats app chat where they have been mentioning that they are processing the refund.
Now suddenly after 2 weeks they inform the money is already refunded 2 week back and to check with bank?
Bank acknowledges no money has been refunded.
So not sure what happens now.
It was booked under business class...
Wont refund after covid stopped flights
Purchased business class tickets x3 for Melbourne to London return
Covid stopped international travel and 18 months later they still have not refunded
DO NOT FLY WITH THEM , THEY DONT REFUND AIRFARES
Poor experience, made us wait for 2 hours without even comforting us does not even ask if we would like water or some food and this is a problem because the shops that provide food and water are closed down in this horrific incident
Asia Miles - hopefully Cathay aircraft's maintenance is better
Made a rewards booking for 2 night accommodation. Was around 30,000 points.
Due to flight issues had to change the nights to later in the week. Was advised 1000 penalty plus new rate. Was advised 44,000 points. (50% increase in rates) Reluctantly agreed 5 hours later. Received phone call from Hong Kong. Could not understand the operator. Received email that my booking had been changed and I had been charged 49,000. Emailed re charge. Was advised it had changed in the 5 hours and I had been notified by Mr Kam in customer service. Poorly handled...from start to finish and a 30,000 point booking became 50,000 for two nights accommodation in a very average hotel in Adelaide Australia! Other past experiences and interactions were not much better. Website is painfully slow and online functions very limited, always seems to result in having to call them. To any frequent flyer I strongly suggest avoiding the program. I transferred some points from other program which in hindsight was a mistake
No fuss and prompt refund
Full marks and much appreciation for a prompt and full refund of our unused flights due to Covid 19 from Paris to Hong Kong and Hong Kong to Sydney. We had a refund in our account just 12 days after we applied which was truly exceptional. So disappointed in our own airline Qantas from whom we are still waiting for a refund on a cancelled flight since first applying in March six months ago! We will definitely use Cathay Pacific in the future because of this experience and you certainly have won our admiration as customers. Thank You.
Inhumane treatment to vulnerable passengers
Cathay's customer service attitude and its business ethic during the COVID crisis are appalling. They lied and refused to help those who are in vulnerable situations. They coldly kicked a heavily pregnant woman out of the flight and separated her from her disabled mother without taking any responsibility.
12 Jul, I booked for 9 Aug flights
14 Jul, Australia drops incoming travellers quota further.
Every week I would check with Cathey if I could still get to fly - its CS told me I was fine. I have also indicated that I'm on my 3r...
Do not book with these people
Do not book with these people. They are allowing you to book ahead with only a hope that you will be able to fly on that date. Two weeks out they cancel the flight (And they have not flown this route for months) and the only way that you can get your money back is a credit for the same flight at some unknow time in the future. It is a scam to lock you in.
Cathay Pacific - Amazing customer focused
In this time of Covid Cathay still so committed to customers by flying, even with limited passengers. Service and attention outstanding. My own national carrier, Qantas, can’t be bothered because not economically viable. With most Australian outside of Australia in HK and can’t get home with Qantas. Cathay I can continue to rely on.
Refund due to covid no problem
Booked Sydney-Frankfurt-Sydney in business class in November2019 online for travel 25May, 2020. Trip cancelled due to covid in April 2020. I was told refund would take 30 days+, but full refund was back in my credit card 7days later. Very pleasant surprise.
Great airline. Refund no problem.
Cancelled trip to Europe from Australia due to covid. Full refund was given. Took quite a few weeks (about 8 weeks) but do you really expect any company to process this amount of refunds in a week or two. Love flying them and will do when all this settles.
Last time I'll ever fly Cathay
1.terrible check-in at Mumbai airport..
2.flight crew unfriendly and unhelpful
3.no soap in business bathroom after one hour of flying .
Worst Business flight ever... and I travel several times per year, on business
Terrible experience changing flight date
I have flied with Cathay several times before. It used to ok but the last trip was a terrible experience.
I was trying to change my Nanjing to Melbourne flight's date from 1 Feb to 28 Jan on Cathay website. The website was extremely slow, taking me about 20 minutes to complete the flight change request. The website took my payment but then showed a technical error without any further information. I waited a few hours to see if I would receive the changed air ticket or update or phone call. Nothing happened. So I called Cathay to find out but n...obody took my call. I called numerous times to both English and Mandarin service lines and nobody took the call. I tried to find a Cathay service staffer at Nanjing airport but I was told it wasn't possible to change air ticket at airport. I changed my ticket to depart the next morning on Cathay website but received no information and call couldn't get through, I was worried and not sure what happened to my flight ticket. I continued to call and finally got the call connected, by which was midnight. The person taking my call admined there was an error with the website process. In order to change ticket, I had to pay again and the earlier payment would be refunded. After back to Melbourne, I called Cathay again to find out when the earlier payment would be refunded. It took several calls again to get through and the person taking my call just told me to wait for refund, and refused to give a date or email me a tracking number.
We booked directly with Cathay Pacific for flights to Europe in April this year but were forced to cancel due to the pandemic. Cathay Pacific refunded our money within 3 weeks and charged no cancellation fee.
8 weeks for refund...
We have had to cancel flights to Europe and completed the online form. The email stated within 7 days refund to credit card. 3 weeks later after calling and Twitter DM I have now been advised it may be up to another eight weeks. I know the airlines are having a tough time but they are still operating and this is not an acceptable practice. I have no flights and they have my $5k+ for a few more weeks yet. Unacceptable, we will not use them as an airline in future.
Questions & Answers
Hi am flying with cathay pacific from Melbourne to Hong Kong. Seeing how the sevice was thaks afer seeing all the bad reviews
Can a Chinese citizen flying from Australia to Nanning transit through Hong Kong airport in early August flying on Cathay?
Thanks Qiuling Hong
Use different airline
Our travel agent has just booked us with this airline for a trip from Australia to Europe next year. After reading these reviews I am dreading the flights. Has Cathay Pacific got any redeeming features?
We are traveling premium economy but by these reviews the manners of the staff are anything but premium.
We are still to lock in our flights so should we be considering another airline?
Kind of looking forward to replies!
Hi Rosie. I flew Cathay Pacific (Economy Class) Melb to Barcelona a few months ago, not having flown with them before.
While there was nothing particularly wrong with the service I have to say cabin ...
Thank you Kayne for this info. Our agent is looking at other airlines for us now so we will see what comes of that.
We flew Perth to Vancouver and new York to Perth with Cathay in Premium Economy.No real complaints to whinge about. Found the seats comfortable, enough for me to sleep several hours in. Very safe airl...ine ro fly with but I must concur with Kaybee. Staff were no existent for most of the time. We have flown before to Europe with them but are looking for another airline for next year to Europe as we believe service can be better on alternative airlines.
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