Cathay Pacific Airways

Cathay Pacific Airways

Cathay Pacific Airways
2.1

221 reviews

PositivevsNegative
23% · 51149 · 67%
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Value for Money
1.9
Transparency
1.9
Seat Room
2.4
Food
2.3
In-Flight Service
2.1
In-Flight Entertainment
2.6
Wi-Fi
1.9
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Reviews

221 reviews
Joyce
Joyce2 posts
 

Business class not great

Business class Sydney to Paris (stopping in HK) crew seemed rushed and everything a hassle, even running down the aisle ! Food very ordinary not business class standard. Seating ok but weird angle nowhere near as comfortable as Qantas. Would not use again. Show details
Food
In-Flight Service
In-Flight Entertainment
LaTonia T.
LaTonia T.
 
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
MonicaC
MonicaCSydney, NSW3 posts
  Verified

Horrible! Scram!

I made booking more than 7 months ahead, I searched for 2 weeks, confirm all my itinerary, the Price jump $700 over night for 3 adults for the trip! It was $6154.98 for 3 adults on 29/4/2024, it jumped to $6853.68 on 30/4/2024.
they tracked your computer cookies, they set a trap for you!
Google searched the ticket price not same as the website, they don't update! Show details
Dongwei
DongweiSydney, NSW4 posts
 

No apology and compensation for a big delay

Caught CX391 from Beijing to Hong Kong. The aircraft arrived in Beijing late by 1 hour. The CX391 took off late by 2.5 hours. Arrived at Hong Kong late by 2 hours. I missed the next flight CX111 from Hong Kong to Sydney. There was no compensation for such big delay from them. Such delay totally ruined my travel plan.

I highly recommend people to avoid such bad airliners. Show details

Twain D.
Twain D.6 posts
 

Always Delayed

4 out of 4 flights delayed- very poor communication. Avoid at all cost! Show details
Nick
Nick4 posts
 

Always preferred over Qantas etc

Flew from Sydney to HK and no complaints when you're only options are those crappy australian airlines like Qantas, JS and VA.
Natalie
NatalieGreater Melbourne (Metropolitan), VIC10 posts
 

Never again

The flight from Hong Kong was horrible not many people on the plane and got treated unfairly.
Would not fly with these guys again.
My kids could not eat the horrible food and where not offered anything else. Show details
In-Flight Entertainment
Mitch
Mitch17 posts
  Verified
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
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shane peters
shane petersSouth East Queensland, QLD3 posts
 

SMASHED LUGGAGE...NEVER AGAIN

Flew from brisbane australia to cebu philippines. On arrival in philippines my luggage was cracked and broken. Calling was a waste of time they would not take my call...on hold for over an hour...NEVER AGAIN Show details
Seat Room
Food
In-Flight Entertainment
Mamta S.
Mamta S.
  Fair Incentive Verified

Worse airport n airlines

Worse customer service, less knowledge staff, I'll never ever book my tickets by this airlines. I'm totally frustrated n exhausted bt their poor service. If our flight was getting late due to technical issues then it's their responsibility to organise rooms for all the passengers until their next flight. But they didn't do anything n we r waiting for our next flight n they didn't tell us about the timing of our next flight. We didn't sleep from 2 nyts n at the airport their is no rest rooms not any service provided by the staff. Worse airlines
Rex Humphreys
Rex HumphreysSouth-Eastern Region, NSW3 posts
 

Becoming a budget airline

We have flown Cathay Pacific several times in the past as we visit family living in HK. Our last return flight, premium economy was not of the usual standard for the following reasons:
1. Under staffed, we had to wait 60 minutes for our tray to be collected at the end of the meal.
2. Only 2 of the 4 meal selections were available, all meat, no vegetarian options.
3. Wine selection was very limited and served in a paper cup.
4. No available mid flight snacks.
Although the above may not seem as important to some but it does suggest a downward trend for the airline as it is an obvious cost cutting measure that one would expect with a budget airline carrier.
On a positive, staff as usual were friendly and helpful. Show details
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Timothy
TimothySydney, NSW
  Verified

Sydney - Hong Kong Return - economy

Both flight experiences from start to finish were the best I have had in many many years. The cabin crew were friendly & relaxed. The meals were excellent, I finished everything...super tasty.
The entertainment was comprehensive.
I last flew with Cathay about 10 years ago & I am so glad I tried them again. I fly overseas 2 to3 times a year & I will use Cathay as much as possible from now on because of this experience Show details
Steven G.
Steven G.Greater Melbourne (Metropolitan), VIC12 posts
 
Value for Money
Transparency
Vbhan
Vbhan2 posts
 

Custmer sevices

Customer services is very very poor trying to call them several times and each time waited for few hours but the never pick up the phone
Daniel
DanielGreater Melbourne (Metropolitan), VIC5 posts
  Verified

Flight cancelled, holiday ruined

Flight to Hong Kong on New Years Day as stop over on way to India cancelled on 29th December. Wish I thought to check CX134 reliability in advance -26% cancellation rate which is outrageous. Alternative offered was Air China via Beijing - double flying time, loss of overnight stay / 36 hour stopover and hotel booking in HK and instead another 5hr wait in HK airport for my original connection to India. Call centre chaotic on occasions where I actually got through to them - never responded with follow up phone calls as promised. Minimal effort to support or make the nightmare journey more bearable - no compensation for lost hotel booking either. All the pain carried by the customer, they clearly don’t care. Show details

Questions & Answers

Ivy Rose R.
Ivy Rose R.

Hi i am planning to fly melb to ams in 2 months and i would like to know if u had problems transiting at the airport if its only 1 hour stop over

VIk B
VIk B  

We didn't have any problem but let the staff know they will help you.

Ivy Rose R.
Ivy Rose R.  

Thanks Vik

Ben M.
Ben M.

Hi am flying with cathay pacific from Melbourne to Hong Kong. Seeing how the sevice was thaks afer seeing all the bad reviews

Qiuling Hong
Qiuling Hong

Can a Chinese citizen flying from Australia to Nanning transit through Hong Kong airport in early August flying on Cathay?
Thanks Qiuling Hong

Steve
Steve  

Use different airline

See all Cathay Pacific Airways questions

Details

CategoryInternational Airlines
Home CountryHong Kong
RouteInternational
Airline Type Full-Service
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 23kg
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Contact info for Cathay Pacific Airways

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