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Cathay Pacific Airways

Cathay Pacific Airways

2.4 from 156 reviews · View Statistics
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Reviews

  • Value for Money
    2.1 (35)
  • Transparency
    2.1 (32)
  • Seat Room
    2.6 (23)
  • Food
    2.3 (25)
  • In-Flight Service
    2.2 (25)
  • In-Flight Entertainment
    2.5 (23)
  • Wi-Fi
    2.0 (10)
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JBC
JBC
  • 5 reviews

Cathay Pacific trying to rip me off.

published
  • Thumbnail
Value for Money
1/5
Transparency
1/5
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Ash
AshSydney Surrounds, NSW

Cathy Pacific joins the rank of Dodgy Operator?

published

Unsure and feel sorry to post this.
Didnt know that Cathay also has joined the rank of Dodgy airline operator.
They cancelled flight(not me) ,refund acknowledgment advise and stated 7 days money will be refunded .
Been following up after that via their whats app chat where they have been mentioning that they are processing the refund.
Now suddenly after 2 weeks they inform the money is already refunded 2 week back and to check with bank?
Bank acknowledges no money has been refunded.
So not sure what happens now.

It was booked under business class...

Ash

Incentivised Review No
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Sue
SueGippsland, VIC

Wont refund after covid stopped flights

published

Purchased business class tickets x3 for Melbourne to London return
Covid stopped international travel and 18 months later they still have not refunded
DO NOT FLY WITH THEM , THEY DONT REFUND AIRFARES

Value for Money
1/5
Transparency
1/5
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Poor experience

published

Poor experience, made us wait for 2 hours without even comforting us does not even ask if we would like water or some food and this is a problem because the shops that provide food and water are closed down in this horrific incident

Incentivised Review No
DepartureMelbourne VIC, Australia
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Stu71
Stu71Greater Melbourne (Metropolitan), VIC
  • 4 reviews
  • 3 likes

Asia Miles - hopefully Cathay aircraft's maintenance is better

published
Value for Money
1/5
Transparency
1/5
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Frederick
Frederick
  • 4 reviews

No fuss and prompt refund

published

Full marks and much appreciation for a prompt and full refund of our unused flights due to Covid 19 from Paris to Hong Kong and Hong Kong to Sydney. We had a refund in our account just 12 days after we applied which was truly exceptional. So disappointed in our own airline Qantas from whom we are still waiting for a refund on a cancelled flight since first applying in March six months ago! We will definitely use Cathay Pacific in the future because of this experience and you certainly have won our admiration as customers. Thank You.

Incentivised Review No
ClassEconomy
Booking Through Airline
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kingofduck
kingofduckSydney, NSW
  • 3 reviews
  • Verified

Inhumane treatment to vulnerable passengers

published
Value for Money
4/5
Transparency
2/5
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Do not book with these people

published

Do not book with these people. They are allowing you to book ahead with only a hope that you will be able to fly on that date. Two weeks out they cancel the flight (And they have not flown this route for months) and the only way that you can get your money back is a credit for the same flight at some unknow time in the future. It is a scam to lock you in.

Value for Money
1/5
Transparency
1/5
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Carrie C.
Carrie C.Sydney, NSW

Cathay Pacific - Amazing customer focused

published

In this time of Covid Cathay still so committed to customers by flying, even with limited passengers. Service and attention outstanding. My own national carrier, Qantas, can’t be bothered because not economically viable. With most Australian outside of Australia in HK and can’t get home with Qantas. Cathay I can continue to rely on.

Value for Money
5/5
Transparency
4/5
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Jutta
JuttaSydney, NSW
  • 4 reviews

Refund due to covid no problem

published

Booked Sydney-Frankfurt-Sydney in business class in November2019 online for travel 25May, 2020. Trip cancelled due to covid in April 2020. I was told refund would take 30 days+, but full refund was back in my credit card 7days later. Very pleasant surprise.

Value for Money
4/5
Transparency
5/5
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RogetDodger
RogetDodgerCentral Highlands and Goldfields, VIC
  • 10 reviews
  • 14 likes

Great airline. Refund no problem.

published

Cancelled trip to Europe from Australia due to covid. Full refund was given. Took quite a few weeks (about 8 weeks) but do you really expect any company to process this amount of refunds in a week or two. Love flying them and will do when all this settles.

Value for Money
5/5
Transparency
5/5
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Steve
SteveGreater Melbourne (Metropolitan), VIC
  • 10 reviews
  • 5 likes

Last time I'll ever fly Cathay

published

1.terrible check-in at Mumbai airport..
2.flight crew unfriendly and unhelpful
3.no soap in business bathroom after one hour of flying .
Worst Business flight ever... and I travel several times per year, on business

Value for Money
2/5
Transparency
1/5
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joezz
joezzGreater Melbourne (Metropolitan), VIC
  • 7 reviews
  • 5 likes

Terrible experience changing flight date

published
Value for Money
3/5
Transparency
1/5
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Disillusioned
DisillusionedSydney Surrounds, NSW
  • 2 reviews
  • 6 likes

Excellent Service

published

We booked directly with Cathay Pacific for flights to Europe in April this year but were forced to cancel due to the pandemic. Cathay Pacific refunded our money within 3 weeks and charged no cancellation fee.

Incentivised Review No
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PDoz
PDoz
  • 2 reviews
  • 3 likes

8 weeks for refund...

published

We have had to cancel flights to Europe and completed the online form. The email stated within 7 days refund to credit card. 3 weeks later after calling and Twitter DM I have now been advised it may be up to another eight weeks. I know the airlines are having a tough time but they are still operating and this is not an acceptable practice. I have no flights and they have my $5k+ for a few more weeks yet. Unacceptable, we will not use them as an airline in future.

Value for Money
1/5
Transparency
1/5
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Questions & Answers

Ben M.
Ben M.asked

Hi am flying with cathay pacific from Melbourne to Hong Kong. Seeing how the sevice was thaks afer seeing all the bad reviews

No answers
Qiuling Hong
Qiuling Hongasked

Can a Chinese citizen flying from Australia to Nanning transit through Hong Kong airport in early August flying on Cathay?
Thanks Qiuling Hong

1 answer
Steve
Steve

Use different airline

Rosie
Rosieasked

Our travel agent has just booked us with this airline for a trip from Australia to Europe next year. After reading these reviews I am dreading the flights. Has Cathay Pacific got any redeeming features?
We are traveling premium economy but by these reviews the manners of the staff are anything but premium.
We are still to lock in our flights so should we be considering another airline?
Kind of looking forward to replies!
Cheers Rosie

4 answers
KAYBEE
KAYBEE
Rosie
Rosie

Thank you Kayne for this info. Our agent is looking at other airlines for us now so we will see what comes of that.

Capnbazza
Capnbazza
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