Catwalk Hair Extensions Online store
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Do not buy! – I ordered double drawn tapes a couple of years ago, (looked more like single drawn) worn for not even a week and just literally moving my head the slightest bit would matte the extensions so badly I found myself putting a brush in my bag to brush my hair every 5 minutes to look half decent! Ended up taking them out myself and threw them in the… Read more
bin! I’ve had numerous brands over the years and never encountered this issue. Emailed customer service and they wouldn’t help me or give me a refund they were blunt about it. To my disgust I was just about to order off this website I found, all good reviews absolutely nothing under 5 stars which I thought surely not, just to find that catwalk hair extensions have renamed themselves to LUXABELLE hair! DO NOT WASTE YOUR MONEY HERE!!! these people shouldn’t be allowed to run a business!!
Scam. Don’t buy – Never received order. Ignores emails and Facebook messages. They’ve now renamed themselves Luxabelle hair extensions. Do not order from them!
no product – 18th July i ordered 2 full heads of tape extensions, still nothing, multiple emails, fake tracking numbers. I am demanding a refund within 24hrs or I will be going to the ombudsman and to fair trading and the media. After reading all the reviews I am not surprised at all. Absolutely disappointed.
Reviews with attachments
Disgusted! – I ordered 24 inch 4grams each double drawn tape extensions. When they came I was taken back by packaging. Wrapped in a coil inside a hair net inside a little plastic square sleeve. Ive been using extensions for nearly a decade never ever have I received them like this. I liked the colour and had my hair dyed to match up. The hairdresser said it… Read more
looks like a rats tail...now I have fine hair used to wear 3 rows of 2 pairs per row at 3grams each extension. They were full of breakage and when weighed by my hairdresser 2.44 each far cry from 4 grams each. As I needed to add another row we decided to take them out. My god it was painful even using what you do for glue residue they literally had to be pulled out with my hair coming with them....we tried to get the tape of them but it was impossible. I then had to get 16 more out and put my zala tape over there tape so i didn go through the same thing again. 250 for 40 at 160grams was there claim. Im now buying from zala as its a known...trusted respected by hairdressers supplier. I tried to contact catwalk....through 3 different email sites but they all came back saying address not found! I cannot contact them. But they contacted my email for a review! I could not reply to that email either. Please dont buy from them. Im waiting for 2 surgeries...multiple specialists and tests. I just wanted a change to feel better. I was heartbroken I lost my 250....and the disgusting treatment by them not being contactable. The first picture is actually a pair. The scale is one and 3rd picture one. Bernadette kelly
Save your coins! Cheap, ugly , nasty ! Horrible quality and colour ! – Okay, not only did the Item arrive broken, but for $210 i paid for the Halo Hair Extension, it came in a cheap as plastic bag, looked like it was honesty $29.99 off Aliexpress , emailed customer service and they doubted what i was saying regarding it being broken, like as if i was lying. They offered to fix it and resend it to me, but honestly the… Read more
colour “Bronde” is brassy orange, nothing like the instagram photos displaying it as a cool light brown. Pretty sure they’re using fake photos because they never tag the person in the photo, and they buy their followers to make the page look legit, as if they had THOUSANDS of followers, they would have more than 1 comment under their photo, but nice try. So anyways Because of all these reasons, I pushed for a refund. I sent it back (paid out of my own money for postage as they confirmed i would be reimbursed) and seen it was DELIVERED The next day. I waited a couple days and no refund came through, so I emailed and even 4 days later I got no reply. I basically only got my refund after messaging on Instagram letting them know i’m about to report it to Paypal. The refund was processed the same day, no reply back, no apology NOTHING ! I did not get my refund of $10 for postage, but it’s okay i’m just glad i got that hideous thing out of my house. Whoever is running this little backyard business, please stick to your day job.
Weigh your package ladies – Ordered 160g double drawn hair. Seen the reviews and looks like hit or miss so I decided to get the scales out and weigh my package. Only weighed 135grams un opened. Opened and took from plastic packages and hair weighed 99grams for 40 pieces 24inch. The single drawn were supposed to weigh more than this? I was upset as I needed this hair for the… Read more
weekend. Contacted them to send more hair or refund. I asked if they can resend me what I ordered? 160grams double drawn Remy hair.. They asked to return so does that mean they don't have it? Tip for you.. Weigh your package and photograph record it. If you order 160grams you should receive 160 grams of hair. They have refunded as of now. 1 star for fast shipping
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What the actual F – Ok where do I start... 1. Extensions took longer then postage said it would take. I also got no email with tracking 2. Once they finally arrive I received only 2/3 of my order. I bought a full head and a half of tape hair extensions. I only received a full head. Half a head was missing. I had to email to explain that these extensions were meant… Read more
for an engagement party. They sent them straight away only because I hassled them and I received them by the Friday.
3. The extensions were perfect. I loved them, thick, full and for blonde Hair the quality was fantastic! I purchased the double drawn hair. I only used hair extension quality products to tone, shampoo and condition.
4. I started having full length strands fall out of the wefts. This was EVERYTIME I brushed them. I thought this was super weird but didn’t make anything of it.. I just hoped it would stop eventually.
5. They lasted up until they started growing out and I needed to have them taken out and re taped. I had 2 fall out from underneath my hair as I was pushing it as long as I could before having them re taped and applied for the wedding I had to go to. I went to seperate the 2 hair wefts (Sandwich) using my tail comb and tape remover spray and the wefts completely fell apart. This left chunks of the hair in my hands whilst the glue/weft that holds the hair in place in sticky pieces and completely removed from the hair strands. I thought that this has got to be the only 1 piece that would be like this so I tried separating the other one that came out and the exact same thing happened. From the outside of the hair weft the glue/weft that holds the hair in place was peeling off exposing the hair strands which is why I was having full length strands fall out. It was like it was not sealed right, right from the start!
I had to leave the extensions in my hair all grown out for the wedding as I knew if I tried taking them out they would all do the same and fall apart and I wouldn’t be able to reuse them.
6. After the wedding I decided to finally take them out. Each hair extension weft completely fell apart. It took me 2 hours to finally get them out of my hair when it would usually take me 30 minutes to remove them. It was painful and I lost a lot of hair whilst doing this.
So in the end.. $400 down the drain. I’m absolutely spewing! I emailed and complained and they said it was my fault and I had done something wrong and definitely not a manufacturer problem even though I only ever used hair extension quality products on them! They refused to help me and even had the nerve to ask me to send them the hair, not to help me but to stop what ever was happening to the extensions and make sure it didn’t happen to any other hair extensions sold.
Do not buy these extensions!!! Terrible company Pathetic excuse for support service Hundreds of complaints!
See for yourself..
Not Real Hair – Had extensions for 8 years, been a hairdresser 10+ years & a salon owner for 6 years. straight away hair started falling out (strands not the tape bonds) clumps of hair falling out and every time I touch/brush a huge amount. lost half the thickness in 2 weeks.compared the strands - some are like fishing wire = synthetic hair. spend $400+ NOT HAPPY now have to buy new hair elsewhere. catwalk blamed me
Positive reviews
July 2020 - 20 Inch Pony Tail – July 2020: I ordered 20 Inch Pony Tail - It did take one week from order for them to ship express post. Shipping then took only 1 day. I emailed them twice for updates and the owner emailed me back within a couple hours each time. I was worried after seeing so many bad reviews tbh. The product is beautiful, exactly as described really happy with… Read more
it. My advice would be to maybe use Paypal as they have buyer protect if anything does go wrong it will be easier to rectify.
Gorgeous!!! – Such stunning quality hair! Lovely extensions. The quality is fantastic.They are the thickest extensions I’ve ever used! Won’t go anywhere else! Definitely 5 stars. I would recommend them , thanks Xx
Love my Tapes! – I have been a hairdresser for 10 years and have had every method of extensions available. Since having a baby my hair thinned out and i decided to give Catwalk a try. The price and colour match were exactly what i was looking for! I have had extensions last longer than these, but for half the price of anything else on the market- thats how i justified them lasting 4months. I love them and am about to purchase my second pair in time for xmas!
Negative reviews
Yukkk – Hair quality so so bad for the price, do not order hair from this site. It needs to be shut down, colours aren’t true, ordered a belayage black & “ash blonde” got orange. Won’t refund lol serously nasty
Disgusting service – Do not purchase from catwalk hair extensions!! Bad customer service, I ordered ponytail hair extensions and I never received my order. Tried contacting the company and heard nothing back from them and they have not refunded me my money. Avoid this company at all costs!!
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Horrible – Ordered online and the postage was fast. That was the only good thing. This hair is not 100% human hair and is far to expensive for the terrible quality that it is. Very disappointed!!!
Recent reviews
Not real good!! – I purchased 3 separate occasions tapes 26 inch 60 tapes, every time they have shed heaps & as for retaping forget it they break apart in the end they are cheap one use tapes u get what u pay for !
Shocking – Bought extensions online 3 weeks ago. Paid for express shipping and still nothing. Customer service have been rude and have taken 2+ days to respond to emails. Do not buy from here!!
Frizzy hair, not as thick to the ends as they say! – Okay so I am horrified by the huge amount of negative feedback everywhere & wish I'd checked first. BUT the hair is better thickness/weight than, say, Zala who only go up to 50gms! The lightest blonde is VERY yellow but that's all I needed to put my hot pink and purple over my 3 pack. Before i dyed, I could see crinkle/waves through it so it's… Read more
definitely not the hair they say it is... after dying one lot it dried frizzy/wavy. Even after adding expensive Olaplex and Morocco oil and straightening, it's not silky and smooth like you'd dream/hope for $190!! Real sad, no responses on fb messages. It "will do" as I have thick thick hair and Zala wasn't nearly thick enough for me, but wish I had gone with Flik Hair Extensions or someone else and done review searching first. Shipping I paid express and it did arrive in time so I can't complain there. Packaging was dirt cheap and clearly not an australian/western company.
I wouldn't recommend catwalk to my worst enemy – Catwalk sold me disgusting quality hair that was falling apart and breaking after just one week ,and when i asked for a new set to be sent out or a refund i was denied and told the best they could do for me was give me 10% off my next order, the hair was advertised to last 4 - 12 months and it didn't even last a week!!!!. I had to constantly email… Read more
them twice even three times to get a response. they then changed their website after i made my complaint but pretended i had to abide by it and that it was always there? Please don't waste your money they wont give you what you paid for and you wont get that money back!
Do NOT order from here. Fake reviews. Unhelpful. Scam – Have not recieved my order after 1 month. Have written multiple emails. Save your money. Go somewhere else. I will be trying to take this further with consumer law and ensure no one ever buys from here again
WORST COMPANY EVER – worst company ever. it’s been over two weeks and i haven’t received my order yet and customer service hardly ever replies and refuses to send me any actual proof that my order has even been sent out. i paid extra for express shipping but this has been a terrible company to deal with.
Worst customer service ever – Worst experience ever I have ordered extentions paid for them have no recieved them and have not had any resolution or had a replacement set sent out my wedding is in 2 weeks this is not acceptable
Bad quality ! Do not buy these extensions – These tapes claim to be double drawn ! Definitely not double drawn the ends are so thin, the glue on the tape it’s self is not strong at all on the first wash tapes were coming out, rubbish quality. Do not buy these tape extensions.
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Soft hair but falling apart – Bad quality. Straight out of the packaging big chunks falling out with the glue on top. Hair is soft but pretty messy around the halo part and I cannot brush the tangles away it’s sticking upwards from the material, very rough. Haven’t worn it and apart from the chunks falling out there’s bad shedding. Only offered an exchange if it kept falling… Read more
out and it wasn’t worn. Didn’t like the fact it only has one clip to secure it. Waste of $200. My advice is buy somewhere else.
Terrible Quality Throughout – Second time I have ordered Catwalk tape extensions and I seemed to have forgotten how poor the customer service and quality of hair was. I had to chase the second half of my parcel after waiting two weeks already, only for the order to be incorrect. I ordered 4 packs and all four were different shades. There is no other way aside from emailing to… Read more
make a complaint and every reply has been unprofessional. The customer service is extremely poor. The tape tears my hair upon removal and the strands of the extensions brush out within two weeks. DO NOT ever purchase Catwalk Extensions. You will be very disappointed
Extremely poor customer service – Very disssatified ordered a set of hair extensions over a week ago chose express shipping still to this day have not been sent tried contacting customer support no answer multiple times will never use again
Terrible quality – The extensions fell apart within the first 2 months by using products they recommended and when contacting the company they didn’t offer to replace the hair or even give a discount. Terrible customer service and quality of the product.
So bad! dont waste your money! – I'm a hairdresser of 10+ years and have dealt with and personally worn hair extensions for 10+ years. This is probably the thinnest hair i've ever received, Double drawn should be THICK on the ends.. the hair is also bad quality, it feels gross, sheds LOADS and hard to style.. absolute waste of money.. this hair should not be manufactured or sold
Hit & Miss? – Hey girls, just wanted to write this review in case any of you girls wanted to order. As the majority of reviews are negative, i personally recommend to go elsewhere. It's not a nice feeling to be terrified of purchasing a product. As you can see, there is NO or LACK of customer service from the employees or owner from CatWalk which should've… Read more
been a red flag for me, but stupidly, i trusted the photos on their instagram and facebook.
BTW, if you look at their instagram page from a laptop, you will notice they dont have that many likes on alot of their photos which leads me to believe they bought the followers to make themselves seem popular. Also, their photos arent very clear which leads me to believe they are other people's photos which they took and used to advertise.
Their returns/refund policy is ridiculous, it is by LAW that customers should receive a refund if product is not as advertised. To prevent this, just don't order lol, save your time, ,money and effort :P
When checking out, they made me pay Express Shipping of around $8, i had no other options to choose so there you go...it arrived 4 days later despite the express being 1-2 days.
When i opened the package, it was so plain (the packaging) If you look at other extension companies, their packaging is much more better considering you pay upwards of $100.
There are BARELY any real client videos, reviews or photos from their social media or from youtube alone which is suspicious.
The actual quality of hair is not too bad, they're pretty thin at the ends...
If you want a more reliable company, maybe check out Flik Hair extensions or Zala?
If you want to see a video or photo of the hair i got, which was the 200-220 grams Jet Black 20" clip ins, reply to my review and i'll be happy to show you guys.
Avoid!! Worst company to deal with – What I ordered was blonde bombshell. What I received was extremely YELLOW extensions. There is a bleach blonde (yellow) pack as an option, however this was not what I paid for and was not what was selected. Took them to my local hairdresser and they were shocked, and agreed that what I ordered was not what I received. I contacted Victoria and all… Read more
I got was denial, even after I sent photos PLUS advised what the hairdresser had advised. Even toning them didnt do the job as half the hair was NOT real human hair which is shown when the toner doesnt bond with the hair. No refund offered. Nothing but blame on myself. I have worked with hair for many years and have never had any issue with any other company. Sent a heap of photos of how yellow the extensions were (in every light / natural light possible) and still no solution. Waste of money. DO NOT BUY FROM HERE.
Poor quality – I have had extensions for years, thought I would try a different brand as I usually would buy hair from the salons thats doing the service but tried something different and bought off line to make a bit cheaper. Had the tape extensions in for 6 weeks, recently got re taped and had to get them taken out a few days later due to poor quality. The… Read more
hair felt ok when brand new but over the 6 weeks went very ratty on the ends. I used the proper shampoos for extensions to avoid the tape dissolving, I used proper hair extension oil and I used minimal heat on them. Despite the ends being strawy I thought I could get atleast another 6w out of them (previously had hair extensions last 8 months being retaped every 6-8w!!). While getting them taken out over 5 broke due to the tapes being poorly bonded together (hairdresser was being super gentle), after they had been washed, blowdried and re applied there was next to no hair left in the tapes due to being poorly bonded which caused it to be super fine and looked terrible. These extensions are not built to last and are very poor quality. Wouldnt recommend considering the price could find better quality else where.
WARNING nothing like the photo – All the reviews on the site were positive, I should have known better! So I went back and gave those a thumbs down, while I wait for a reply email to return it ,I also have no return address & a $200 pony that looks nothing like the photo my order came weeks late & only after I called Afterpay .
Horrible! Shocked! – Where should I start! I brought these hair extensions thinking they would be better then zala hair or other places Ive brought tape in hair extensions. I waited 4 days for my tapes to arrive and I didnt even get an email or a text message that I had selected when I brought them, to notify me when they were coming. I was so shocked to see how thin… Read more
they were! I spoke to Victoria and she said normal people will get a full pack and a half for thicker hair! I paid extra to have the double drawn tapes thinking they were going to be thick as! BUT I WAS WRONG!
I am a hairdresser myself and so is my sister! I had my sister apply these hair extensions properly! And tonight I had washed my hair and they have slipped out of my hair! I am mortified because every tape in hair extensions I have owned other then zala have slipped out of my hair in the first wash! I am disgusted that I wont be getting a refund but I will be going through my zip pay to be getting my money back! Will never recommend anyone to this brand! They are horrible! And I am one unhappy customer!
1 Star Product & Service – Where do I start with this company? It took 2 weeks to receive my initial parcel. I contacted them by email multiple times requesting tracking Information, only to be told the parcel is due the next day. The customer service is shocking, Victoria is not informative at all and does not try to help whatsoever. I FINALLY received the express post… Read more
envelope and was appalled by the quality of the hair. It was extremely thick, knotty and was far from soft. It reminded me of a horses tail. Their website claims the hair is Russian but I am definitely questioning that statement. I contacted Victoria again requesting a refund as this product was not what I was expecting but unfortunately for me, they do not offer refunds. My advice to anyone out there looking for extensions is to look elsewhere. Numerous companies out there are offering genuine customer service, a quality product, refunds and colour matching services. Do not bother wasting your time or money on this business.
Poor quality – $180 dollars wasted, poor quality hair so thin on the ends, colour was trash and no tracking or confirmation email. Did reply back when I said how long will it take but over all experience would not buy ever again. Will be sticking with Zala extensions and paying that little bit extra
Wrong order sent & poor customer service – Ordered 24 inch pony extensions but they delivered a 20 inch on a Wed. sent it back straight away the next day through express post & they agreed to send the exchange through express post for the inconvenience & was confirmed that the package arrived to their address the next day. 1 week later, I emailed them if they have sent the package & they… Read more
said that they haven’t received the package yet! I needed it that weekend so it wouldn’t have arrived on time. They refunded the total amount but never replied when I asked for the money back from what I paid to send the extensions back! Poor customer service and average quality extensions. Much prefer Zala hair extensions
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Im grateful Victoria replied with address for return ! so the after care service is 5 star so far...wow