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Cebu Pacific Air

Cebu Pacific Air

2.0 from 78 reviews

Reviews

2.0

78 reviews
5
(10)
4
(8)
3
(3)
2
(9)
1
(48)
  • Value for Money
    2.5 (13)
  • Transparency
    1.8 (13)
  • Seat Room
    2.3 (9)
  • Food
    2.3 (6)
  • In-Flight Service
    2.3 (10)
  • In-Flight Entertainment
    1.8 (4)
  • Wi-Fi
    1.0 (1)
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  • Verified customer

Scam. Do not waste your time with this airline

published

I was offered and accepted a full refund on 16 March. Initially told it would be two months then when two months had passed, suddenly it would be 3-4 months for the refund to be processed. It is now 23 July and my money is still being withheld despite being past the 4 month mark. Useless apologies asking for my understanding when I’m over €200 out of pocket mean nothing to me. Other airlines have managed to issue refunds despite the crisis, I cannot think of any excuse for me to have still not received my money back. I would give 0 stars if I could. Not a trustworthy airline

Transparency
Value for Money
DepartureManila, Metro Manila, Philippines
DestinationHo Chi Minh, Ho Chi Minh City, Vietnam
ClassEconomy
Booking Through Airline
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John R

John RSydney, NSW

  • Verified customer

Worst Airline EVER!!

published
Transparency
Value for Money
DepartureSydney Airport (SYD), Sydney NSW, Australia
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Through Airline
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femsyd

femsydSydney, NSW

Disgrace airline

published
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phantom astronomy

phantom astronomyAU

  • 3 reviews
  • 3 likes

Most dishonest unreliable and incompetent airline

published

Canceled and rebooked my wifes flight then after she arrived in Singapore cancelled her ticket from Singapore to Cebu without warning or explanation........Despite repeated calls which they hung up on us and wouldnt return emails

Transparency
Value for Money
DepartureGold Coast QLD, Australia
DestinationSingapore
ClassEconomy
Booking Through Airline
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Jackie J

Jackie JGreater Melbourne (Outer), VIC

They charged us for a for delayed flight

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
DepartureBicol, Philippines
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Through Airline
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Mia

MiaGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Worst EXPERIENCE EVER

published

To begin with, the self check-in kiosks DID NOT WORK (it also didn’t work for many people). As a result, all of us had to be manually checked in by ONE staff. The line extended till the next airline checkin. To top it off, the flight was delayed (not surprised). Never booking with this airline EVER AGAIN!

Transparency
Value for Money
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Third Party
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Jess1875

Jess1875AU

  • 5 reviews
  • 2 likes

You have alot of better options from Austrailia.

published
Transparency
Value for Money
Seat Room
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationCebu, Philippines
ClassEconomy
Booking Through Airline
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Toms

TomsGreater Melbourne (Inner), VIC

  • 7 reviews
  • 1 like
  • Verified customer

Terrible but at a good price. No drinking water supply: Manila to Melbourne

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
ClassEconomy
Booking Through Airline
See all answers
Kathleen

KathleenGreater Melbourne (Outer), VIC

Poor customer service in regards to family emergencies

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
DepartureMelbourne VIC, Australia
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Third Party
See all answers
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GREG

GREGGreater Melbourne (Outer), VIC

  • 2 reviews

All my dealings with Cebu Pacific have been good except for a Refund Payment!

published

Cebu Pacific Airlines are a very good cheap option, especially when flying to The Philippines. Also the planes were reasonably new and clean and I found the staff friendly and helpful.
However recently my flight times were changed three times and became totally unsuitable and I was offered the option of a refund which I took.
My complaint is I was told reimbursement would take ten days but later learned that was the "approval time" and actual payment would take another four to five weeks.
Disappointing!

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureMelbourne VIC, Australia
DestinationCebu, Philippines
ClassEconomy
Booking Through Airline
See all answers
chris

chrisSouth East Queensland, QLD

  • 3 reviews
  • 8 likes

Travel Tax Rort

published

Their online website booking form is not clear about the Travel Tax. Its easy to click the wrong button and be charged P1600+. When the mistake is noted and the airline approached for a refund they ask for Passport ID Page Copy, Date Stamp in passport, Flight number, date of travel, explanation. Then they say refunds are 2 weeks to process. Over 6 weeks later and no refund. They also sent me a sarcastic message to say Don't click the Travel Tax box, when in fact its designed to simply trap unwitting foreign customers that will normally just 'let it go' cos they can't be bothered with claiming a refund.

Transparency
Value for Money
Seat Room
In-Flight Service
DestinationSingapore
ClassEconomy
Booking Through Airline
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Stephen B

Stephen BGreater Melbourne (Outer), VIC

worst seats in the world

published

Was like sitting on 3 steel poles for 8 hours , Fun games they tell you ... yes they do a quiz that lasts 30 seconds . Terrible experience avoid unless its almost free

DSAI

DSAIVictoria

cancelled flights

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
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Sam t.

Sam t.Sydney, NSW

WORST PHONE SERVICE EVER

published

Look I've been driven to write this review simply based on their service. At the end of the day they are a budget international airline, however I'm a little concerned for my safety, as when asked basic questions over the phone, I could not understand their english, they could not get a supervisor on the phone with better english within 30 mins, and if they can't do the basics right...God help us all on their flights!!!

Transparency
Value for Money
Seat Room
In-Flight Service
ClassEconomy
Booking Third Party
See all answers
Brendan9

Brendan9Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 2 likes

Value for money as ticket prices are low.

published
Transparency
Value for Money
Seat Room
In-Flight Service
DestinationManila, Metro Manila, Philippines
ClassEconomy
Booking Third Party
See all answers
International Airlines

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JPE

JPEGreater Melbourne (Outer), VIC

WORST AIRLINE!!!

published
DestinationAustralia
ClassEconomy
Booking Through Airline
Jo L

Jo LSydney, NSW

  • 2 reviews

Airconditioning was off for 45 minutes under Australian Summer Heat

published
  • Verified customer

They rebooked my outbound flight to after my return flight

published

Cebu Pacific radically changed my flight details just two weeks before departure for no good reason.

I bought a flight Cebu-Siargao for 2 December and a return for 7 Dec. All of a sudden, they rescheduled my outbound flight to 9 Dec, i.e., **after my return flight**, which they also changed to 8 Dec.

On the phone with customer service it was the usual: we're sorry for the "inconvenience"ñ but no real explanation was given. They were able to organise a refund but you are told to follow up after 24 hours "to ensure repayment". I didn't find this helpful at all.

Alyssa K

Alyssa KSydney Surrounds, NSW

  • 17 reviews
  • 8 likes
  • Verified customer

Paid $800 return to Philippines for no food and half a window

published

Booking process was ok, slight delay but nothing too crazy. My main complaints were that I had pre-ordered food online, I was expecting them to serve it on the night flight. Got nothing, my name wasn't on the list apparently. Remained hungry and incredibly uncomfortable in those tight seats. Also, I picked a window seat, but the window was literally where my headrest for my seat was. Horrible.

David S

David SMetropolitan Adelaide, SA

  • 2 reviews
  • 1 like
  • Verified customer

Best Low Cost Carrier out of Australia

published

I flew from Sydney to Manila for only $129 AUD on a bargain seat sale. The staff are great and happy and the plane was new and clean. I just packed a subway sandwich, brought a book to read and sure enough, they had a seat for me. The plan took off and landed on time. I must have saved at least $300 by flying Cebu Pacific.

I would sit on the toilet or hang on to the wing for that price.

Great alternative if you just want to get from A to B and you do not care about all the other extras!

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Questions & Answers

Mardonio R.

Mardonio R.asked

My friend booked already to CEBU PAC through a certain ticketing airline services My friend married to a German. The problem is that the first name and middle is correct but the family name that appears on her etenerary is wrong instead of her real family name it was mistakenly they put the Nationality DEUTSCH as her family name now. My question is can the airline ticketing agency request to CEBU PAC to allow to change the mistakenly put Nationality DEUTSCH as her family name to her real family name? Thank you

No answers
Mik

Mikasked

Is’t possible to travel when ur expectant mother gestation is 35 weeks?pls answer

No answers
Corazon V.

Corazon V.asked

Is my automatic blood pressure monitor allowed in my handcarry?

No answers

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