2Cebu Pacific Air

Cebu Pacific Air

2Cebu Pacific Air
1.5

176 reviews

PositivevsNegative
11% · 20151 · 86%
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Value for Money
1.6
Transparency
1.3
Seat Room
1.7
Food
1.6
In-Flight Service
1.7
In-Flight Entertainment
1.2
Wi-Fi
1.0
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Reviews

176 reviews
john c.
john c.Sydney, NSW
  Verified
Sam K.
Sam K.Sydney, NSW
 

Never again

Stay away from Cebu Pacific. There far better budget airlines out there. Disgusting service and attitude from staff both on the ground and in the air. When you consider what you pay for extra baggage fees it ends up costing you more. So take my word and avoid. Show details
Peter Q.
Peter Q.3 posts
 
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Wi-Fi
Benny P.
Benny P.Sydney Surrounds, NSW
 

Horrendous

absolutely terrible airline , avoid at all costs of you can Show details
James08
James082 posts
 

Does not accept child fares

Can't fly with children. Online booking systems does not allow you to book tickets for a child. We tried booking for 5 adults and a child across 5 flights. We spent hours trying to book - contacting cs team, amending the online booked, refreshing, changing browser etc. We gave up and booked with PAL - booked within minutes. System unable to proceed with a child fare. The option we were given was to book over the phone at double the cost, or book flights for 6 adults. We were told by the customer service team over the phone to put fake details for the child - that doesn't sound compliant with aviation rules, or laws. If you're suggestion is to book with fake details, I am worried about whether you have any standards when flying an aircraft. Show details
Salman S.
Salman S.Greater Melbourne (Metropolitan), VIC14 posts
  Verified

Value for money for sure

Really value for money for Mel to Dubai
The planes good
Customer service ....just chat people respond like robot. Show details
Value for Money
Seat Room
In-Flight Entertainment
Wi-Fi
Mick
Mick6 posts
 
Value for Money
Transparency
Seat Room
In-Flight Service
Eleanor
Eleanor2 posts
 
Value for Money
Seat Room
Food
In-Flight Service
Melina
MelinaSydney, NSW
  Fair Incentive

worst airlines ever

I travelled from Manila to Sydney in February 2024. 8 hours journey not even water offered. Seats are extremely uncomfortable. Don't know why before taking off they sprayed insect repellent all over customers luggage with all of us inside the cabin and seated (which sounds sanitizing questionable). Show details
Not happy
Not happy
 

They cancel people’s domestic flights so often

We traveled around the Philippines 2 years ago and had so many flights cancelled and had to rebook them, it was so frustrating as there mobile website is terrible to navigate through. We flew with them back to Australia and will never fly internationally again with them. They search everyone’s baggage where other airlines don’t. Terrible experience and very low class airline. Show details
Neeraj
Neeraj
 
Mum2kids
Mum2kidsGreater Melbourne (Outer), VIC10 posts
 

Never again

Sadly, I have booked this airline on two occasions but never again.
Incredibly crap airline.

They never serve enough food and water.

The seats don't reclign.

They have snotty staff.

Never again! Show details

Transparency
Food
Mum2kids
Mum2kids  
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Rhoda V.
Rhoda V.Sydney, NSW4 posts
 
John R
John R
 

Horrible airlines very unprofessional

Wife and I went to the airport to catch our flight to Butuan got our boarding pass but no gate on the ticket was told they would announce later so we weren’t sure what level to be on in airport to make a long story short never heard a announcement and we missed our flight slo g with 8 other people took us to the office after we got our bags told us a new ticket would be 22,000 pesos we declined went and got a hotel for the night and rebooked with Philippine airlines 11 ,600 pesos almost half the price and no fight in lines great experience and professional service we will never fly Venus airlines again Show details
Vanessa
VanessaGreater Melbourne (Metropolitan), VIC32 posts
 

Questions & Answers

truthsayer
truthsayer

How does Cebu Pacific remain a viable/profitable company, when they are so woefully bad at everything to do with air travel? Their website is so glitchy that it's completely unusable, and they don't even have ANY MODE of real-time customer service (no phone helpline, no online chat help ... NOTHING)? Is 'total and utter dysfunctionality' just an accepted standard in the Philippines? I suspect that some of the practices Cebu Pacific engages in (not compensating for expenses incurred due to their incompetence with lost bags/flight delays, etc.) are illegal; yet they remain a viable company. It beggars belief.

Mores M.
Mores M.  
belenavena36
belenavena36

Hello it is allowed to bring blood pressure monitor and flat hair iron straightening in check in luggage..thank you

Mardonio R.
Mardonio R.

My friend booked already to CEBU PAC through a certain ticketing airline services My friend married to a German. The problem is that the first name and middle is correct but the family name that appears on her etenerary is wrong instead of her real family name it was mistakenly they put the Nationality DEUTSCH as her family name now. My question is can the airline ticketing agency request to CEBU PAC to allow to change the mistakenly put Nationality DEUTSCH as her family name to her real family name? Thank you

See all Cebu Pacific Air questions

Details

CategoryInternational Airlines
Home CountryPhilippines
RouteInternational
Airline Type Budget
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 0kg
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Contact info for Cebu Pacific Air

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