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Cebu Pacific Air

Cebu Pacific Air

2.0 from 81 reviews · View Statistics

Reviews

  • Value for Money
    2.3 (15)
  • Transparency
    1.7 (15)
  • Seat Room
    2.3 (9)
  • Food
    2.3 (6)
  • In-Flight Service
    2.3 (10)
  • In-Flight Entertainment
    1.8 (4)
  • Wi-Fi
    1.0 (1)
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Alastair N.

Alastair N.Greater Melbourne (Outer), VIC

SCAMMED by CEBU PACIFIC

published

Booking date 14th October 2019. For travel 17th June 2020. Flight Cancelled by airline and travel fund Established with Verification from Airline. No such travel fund exists travel fund no 249.22. STRAIGHT OUT FRAUD. Under no Circumstances EVER do business with this SCAM airline.

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Thieves

published

Booked flight for may 2020
Asked refund in april 2020
Told refund coming
Dec 2020 - no refund
Been chasing refund and gotten absolutely nowhere
Fair trading got involved and also couldn't get anywhere
We paid for a product we did not get and no refund provided
Shame on you cebu air

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Alisonl

AlisonlGreater Melbourne (Metropolitan), VIC

The worst airline that steals your money

published
Incentivised ReviewNo
DepartureMelbourne VIC, Australia
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  • Verified

Scam. Do not waste your time with this airline

published

I was offered and accepted a full refund on 16 March. Initially told it would be two months then when two months had passed, suddenly it would be 3-4 months for the refund to be processed. It is now 23 July and my money is still being withheld despite being past the 4 month mark. Useless apologies asking for my understanding when I’m over €200 out of pocket mean nothing to me. Other airlines have managed to issue refunds despite the crisis, I cannot think of any excuse for me to have still not received my money back. I would give 0 stars if I could. Not a trustworthy airline

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John R

John RSydney, NSW

  • 2 reviews
  • 3 likes
  • Verified

Worst Airline EVER!!

published
Value for Money
Transparency
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femsyd

femsydSydney, NSW

Disgrace airline

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Incentivised ReviewNo
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phantom astronomy

phantom astronomyAU

  • 3 reviews
  • 4 likes

Most dishonest unreliable and incompetent airline

published

Canceled and rebooked my wifes flight then after she arrived in Singapore cancelled her ticket from Singapore to Cebu without warning or explanation........Despite repeated calls which they hung up on us and wouldnt return emails

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Jackie J

Jackie JGreater Melbourne (Outer), VIC

They charged us for a for delayed flight

published
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Mia

MiaGreater Melbourne (Metropolitan), VIC

  • 3 reviews

Worst EXPERIENCE EVER

published

To begin with, the self check-in kiosks DID NOT WORK (it also didn’t work for many people). As a result, all of us had to be manually checked in by ONE staff. The line extended till the next airline checkin. To top it off, the flight was delayed (not surprised). Never booking with this airline EVER AGAIN!

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Jess1875

Jess1875AU

  • 5 reviews
  • 4 likes

You have alot of better options from Austrailia.

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Toms

TomsGreater Melbourne (Inner), VIC

  • 7 reviews
  • 1 like
  • Verified

Terrible but at a good price. No drinking water supply: Manila to Melbourne

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Kathleen

KathleenGreater Melbourne (Outer), VIC

Poor customer service in regards to family emergencies

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GREG

GREGGreater Melbourne (Outer), VIC

  • 2 reviews

All my dealings with Cebu Pacific have been good except for a Refund Payment!

published

Cebu Pacific Airlines are a very good cheap option, especially when flying to The Philippines. Also the planes were reasonably new and clean and I found the staff friendly and helpful.
However recently my flight times were changed three times and became totally unsuitable and I was offered the option of a refund which I took.
My complaint is I was told reimbursement would take ten days but later learned that was the "approval time" and actual payment would take another four to five weeks.
Disappointing!

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chris

chrisSouth East Queensland, QLD

  • 3 reviews
  • 8 likes

Travel Tax Rort

published

Their online website booking form is not clear about the Travel Tax. Its easy to click the wrong button and be charged P1600+. When the mistake is noted and the airline approached for a refund they ask for Passport ID Page Copy, Date Stamp in passport, Flight number, date of travel, explanation. Then they say refunds are 2 weeks to process. Over 6 weeks later and no refund. They also sent me a sarcastic message to say Don't click the Travel Tax box, when in fact its designed to simply trap unwitting foreign customers that will normally just 'let it go' cos they can't be bothered with claiming a refund.

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Stephen B

Stephen BGreater Melbourne (Outer), VIC

worst seats in the world

published

Was like sitting on 3 steel poles for 8 hours , Fun games they tell you ... yes they do a quiz that lasts 30 seconds . Terrible experience avoid unless its almost free

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DSAI

DSAIVictoria

cancelled flights

published
Value for Money
Transparency
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Sam t.

Sam t.Sydney, NSW

WORST PHONE SERVICE EVER

published

Look I've been driven to write this review simply based on their service. At the end of the day they are a budget international airline, however I'm a little concerned for my safety, as when asked basic questions over the phone, I could not understand their english, they could not get a supervisor on the phone with better english within 30 mins, and if they can't do the basics right...God help us all on their flights!!!

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Brendan9

Brendan9Greater Melbourne (Metropolitan), VIC

  • 6 reviews
  • 2 likes

Value for money as ticket prices are low.

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JPE

JPEGreater Melbourne (Outer), VIC

WORST AIRLINE!!!

published
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Incentivised ReviewNo
DestinationAustralia
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Jo L

Jo LSydney, NSW

  • 2 reviews

Airconditioning was off for 45 minutes under Australian Summer Heat

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Questions & Answers

Mardonio R.

Mardonio R.asked

My friend booked already to CEBU PAC through a certain ticketing airline services My friend married to a German. The problem is that the first name and middle is correct but the family name that appears on her etenerary is wrong instead of her real family name it was mistakenly they put the Nationality DEUTSCH as her family name now. My question is can the airline ticketing agency request to CEBU PAC to allow to change the mistakenly put Nationality DEUTSCH as her family name to her real family name? Thank you

No answers
Mik

Mikasked

Is’t possible to travel when ur expectant mother gestation is 35 weeks?pls answer

No answers
Corazon V.

Corazon V.asked

Is my automatic blood pressure monitor allowed in my handcarry?

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