Chery Tiggo 8

I strongly DO NOT recommend buying this car. At only 20,000 km the rear door handles are already not working properly. There are also other issues – the alarm goes off randomly by itself and the doors lock unexpectedly. The biggest problem is the service. I called twice to book a repair appointment and both times they said they would call me back, but nobody contacted me. It is extremely frustrating when you buy a new car and cannot even get proper support.

Very disappointed with both the car quality and the after-sales service. I would never recommend this brand to anyone. Chery tiggo 8 super hybrid

I purchased a brand new Chery Tiggo 8 Pro Max from Lennock Chery Canberra in September 2024. Since then, my experience has been defined by serious mechanical failures, safety concerns, and a complete lack of accountability from both the dealership and the manufacturer. Major issues include: A drivetrain (tail shaft) failure that required replacement within weeks. I was told by Lennock this has happened to multiple vehicles — yet no recall has been issued.

A steering knock which has now resulted in the steering rack being replaced twice, with the noise still present.

A dangerous cruise control fault causing the vehicle to surge or rapidly reduce speed unpredictably at all various speeds. Chery dismissed this as a “characteristic,” yet they flew in technicians from China to diagnose and recalibrate the system. If it was truly a normal feature, why the overseas intervention and fixes?

A warped rearview mirror, eventually replaced after repeated complaints.

Towbar unavailable — despite being a key reason I purchased the vehicle. Had to purchase months later elsewhere.

These are not cosmetic issues — they’re safety-related and directly affect the car’s performance and advertised capabilities.

I’ve owned the car for 9 months, but it’s been at Chery/Lennock for 4 of those months. I’ve formally rejected the vehicle multiple times in writing, stating I do not feel safe, I’ve lost all confidence, and I will not accept it back. Yet both companies continue to ignore my rejection and instead push the line that they’ll “fix it under warranty” — ignoring the Australian Consumer Law, which clearly entitles consumers to a refund or replacement when a vehicle has major faults.

I did escalate this through ACT Fair Trading, but they confirmed they can only mediate — and given Chery and Lennock’s dismissive emails and verbal stance, it’s clear no resolution would come through mediation. Taking the matter further would mean going through Magistrates Court, where the risk of having to pay Lennock’s legal costs (and expensive barristers) if I lost was simply too high for a private individual.

So I’ve been left stuck with a vehicle I do not trust, while the companies responsible hide behind warranty clauses and ignore their obligations under consumer law.

If you’re considering a Chery — or buying from Lennock — rethink it. Their post-sale support has been evasive, contradictory, and dismissive. Once they have your money, you’re on your own, even if the vehicle has repeated faults, is unsafe to drive, and unfit for purpose.

Very happy with this car, value for the money. Pleas make sure you turn off some of the safety features like emergency car crash breaking system and and lane changes. Also the inbuild map is useless. All over really good car, very comfort and smooth to drive. Lots of features including inbuild dash cam, wireless charger, automatic key starts, hot and comfort front seats and good Sony sound system. Basically you are getting a 7 seater ANCAP 5 rating car with many features only for $39000 with 7 year warranty and $299 service charge for one year.

The Smart & Safety stuffs spoiled the whole thing – Built-in features: Good (almost ‘Great’ if they take out some of the smart stuffs with illogical design i.e. auto-lock when someone is in the car with windows winding and poorly tuned collision warning.) Drivability: Good Performance: Good Space: Average (I am 171 cm tall and still find the drive seat a bit small) Safety: 5 stars ANCAP rating but ….. Other: Doors are badly calibrated. Air-con controls are hard to see under daylight. Air-Con is smelly from day-1 if turning off the A/C.

Show stopper: The Emergency Lane Keeping and Lane Departure Prevention are arguably dangerous. It warns you by nudging your steering wheel and it is poorly judged. If you are driving a merging lane where the line is fading out, the Emergency Lane Keeping will nudge your steering wheel. I was scared by this feature and after 4 months of driving I still do sometimes as it is very predicably unpredictable. The worst part of this is that you must turn off at each drive. The Smart Safety stuffs simply weren’t ready. I would have given this car a 4.5 stars if without such madness.