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China Airlines

China Airlines

3.4 from 38 reviews

Reviews

3.4

38 reviews
5
(11)
4
(13)
3
(2)
2
(4)
1
(8)
  • Value for Money
    4.3 (7)
  • Transparency
    4.1 (7)
  • Seat Room
    4.3 (7)
  • Food
    3.7 (6)
  • In-Flight Service
    4.2 (6)
  • In-Flight Entertainment
    3.7 (6)
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Jules

JulesSouth East Queensland, QLD

Great Customer Service

published

Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online refund application, which ended up being quite straight forward. Full refund credited into my bank account 2 days later. Amazing! I would not hesitate with booking another flight with them, once this is all over.

Transparency
Value for Money
DepartureBrisbane City QLD, Australia
DestinationLondon, UK
ClassPremium Economy
Booking Through Airline
See all answers
Max L.

Max L.Sydney, NSW

Perfect example of 101 customer service

published

My wife were booked to fly to Sydney to Rome in August 2020 direct with CA. CA are no longer flying to Rome due to the covid virus outbreak. They emailed with an option to reroute or get a refund. We chose refund and 48 hours later the money was in my AMEX account. I booked through a online travel provider, same flights and it will take up to 16 weeks to get my refund. Well done CA, great customer service.

Transparency
Value for Money
Seat Room
DepartureSydney NSW, Australia
DestinationRome, Metropolitan City of Rome, Italy
ClassBusiness Class
Booking Through Airline
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brissyboy

brissyboySouth East Queensland, QLD

  • 2 reviews

Covd19

published

Unfortunately I have not flown with them as yet, I was booked Brisbane to Rome via Taipei in August. In April I was advised that the Tpe / Fco flight was cancelled and no options were offered to me, they just organised a refund for the full return ticket which was received within two weeks. I was very impressed with the service I received and look forward to rebooking the same flights next year

Transparency
ClassPremium Economy
Booking Through Airline
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Robyn G

Robyn G

  • 3 reviews

Great airline, recommended to all.

published

Flew to Frankfurt via Taipei and return. Smooth flights, on time, great food and service. Plenty of room in economy for my husband and I. Would recommend you consider China Air.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DepartureBrisbane QLD, Australia
DestinationFrankfurt, Germany
ClassEconomy
Booking Third Party
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Pam L

Pam LMACLEAY ISLAND

  • 4 reviews

Pleasant experience and look forward to using this airline again

published

Flew economy from a Brisbane to Auckland and return and will certainly fly with them again. Service and food were both excellent and I felt there was more leg room.

Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAuckland, New Zealand
ClassEconomy
Booking Through Airline
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M. Tiemens

M. TiemensSydney, NSW

  • 15 reviews
  • Verified customer

Great value, good airline.

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationAmsterdam, Netherlands
ClassEconomy
Booking Third Party
See all answers
  • Verified customer

Horrible experience. Made us book duplicate tickets at check-in

published
Transparency
Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationTaipei, Taiwan
ClassEconomy
Booking Through Airline
See all answers
Really!

Really!Mid North Coast, NSW

  • 2 reviews
  • 2 likes

had great checkin service

published

We checked in at sydney. I arrived at checkin stressed and left reassured. nicole who I believe was from menzies aviation did an absolutely brilliant job. thank you Nicole, you've represented are inaugural China airlines flight ver well.

ClassEconomy
Booking Third Party
Devastated

DevastatedRichmond-Tweed, NSW

  • 2 reviews
  • Verified customer

Very Surprised

published

I was a first time flyer with China Airlines from Brisbane-Taipei-Gatwick return travelling premium economy and was extremely surprised at the very professional staff from the check in process to the wonderful in flight service. Our flight was over 24 hours in total one way and we found all facets of the flight very good, amount of food served extremely sufficient, entertainment offered was first class with latest released movies offered. We were extremely impressed by the cleanliness of the plane during the flight. Would certainly travel with a China Airlines again.

Value for Money
Seat Room
Food
In-Flight Service
In-Flight Entertainment
DestinationGatwick Airport, Gatwick Airport (LGW), Horley, Gatwick, UK
ClassPremium Economy
Booking Third Party
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Gregory Essex

Gregory EssexHunter Region, NSW

  • 2 reviews

Excellent Business Class on A350

published

SYD-TPE-KIX-TPE-SYD, Business Class. Excellent comfort in the new A350 on SYD-TPE-SYD. Arriving in TPE at 0430 on an extended transit with nothing open, including China Airlines Business Lounge was not a lot of fun.

Seat Room
Food
In-Flight Service
In-Flight Entertainment
ClassBusiness Class
See all answers

Wonderful experience with China Airline!

published

Flew Sydney to Taipei - Taipei to Ho Chi Minh and then a return flight to Sydney a week later.
At first comprehensive, but I can now say it was an A++ experience. Everything from flight to in-cabin customer experience was exceptional. So much better than the established. I
I would for sure recommend China Airlines. My family and I will be more than happy to fly with China Airlines in the future.

Well done.

Regards,
Son

Rodger

RodgerMount Waverley

  • 3 reviews
  • Verified customer

Poor Ground Service for Business Class on extra 9kg overweight per person

published

Good except for the lost baggage

published

Flew with them for a few times. Was ok. Except that they lost my luggage with my last flight. Said they will find it in 24 hours and call me back. 48 hours passed no one called me and no one answer the phone for the last 20 hours I try to call them... Wrote an email still no reply... I still hope they will find my bag and give 3 stars.

Value for Money

published

Value for money! Overall does not compare to US airlines or Arab airlines. Would recommend if you can get a discounted flight

Business Class A350 is 5/5, food needs a lot of improvement

published
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Jade007

Jade007Sydney

  • 12 reviews
  • 1 like

Good Experience

published

We flew Sydney to Hanoi return with China Airline as their price was really good compared to others. The cheaper price made us worried about the quality of the flight but we shouldn't have, it was nothing wrong; cabin quite new & service good. We booked our tickets via China Airline own's website, it was easy & simple.

Fallera1977

Fallera1977Sydney, NSW

  • 7 reviews
  • 2 likes
  • Verified customer

Perfect for the price paid

published
  • Verified customer

Terrible experience ever

published

Checkin requires your credit card to prove your purchase.

A long delay due to a potential aircraft problem, but it took forever(by the time I typed the review, it has been 2 hours) The crew seemed to have no ideas about what they are doing.

Pricy airline with terrible service. Don't waste your money.

Tripster

TripsterSydney

  • 2 reviews

Perfect!

published

The cabin crew were awesome! Wonderful service. Aircrafts were nice. I also enjoyed the catering. The transit in Taipei was a little rushed, however, it was due to a minimum connection.

  • Verified customer

Poor customer service

published
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Questions & Answers

Beate Thompson

Beate Thompsonasked

I just had an email of China Airlines about changes of my flight times. I am not happy at all, due to this time change I have a 17 hr lay over at Taiwan airport. I wrote an email to China Airline and awaiting an answer. My question is has anyone else had this before? I could understand a few hours but 17 hrs? If so does China Airline come up with a solution as in compensation upgrade or use off the lounge facilities. Food vouchers or anything like this? I although will not be back at work as scheduled. I find this very very unprofessional....

No answers
Up set customer

Up set customerasked

I have been trying for over a month to get hold of a contact address for china airlines in Sydney could you please help me? As I would like to know why my son and his wife could not fly on the ticket they had, but had to get another one on the same flight. Staff could not see any problems with the ticket, but the senior in charge was the problem plus he was so rude my family was so upset. Good way to treat your customers.

1 answer
Frosty
Frosty

China Airlines LTD
Sydney branch office
Suite 1, Level 1, Centre Terrance Building
10 Arrivals Crt. Sydney International Airport
MASCOT N.S.W 2020
TEL 61-2-8339-9188
FAX 61-2-9693-2096

suef

suefasked

If you stay overnight in order to connect with a flight the next day, do you have to have a Chinese visa? And if so, how much would it be and how difficult to get it?

1 answer
Sandringham10
Sandringham10

You may mean to ask this question under Air China, as China Airlines is a Taiwanese airline.

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