Great Customer Service
Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online refund application, which ended up being quite straight forward. Full refund credited into my bank account 2 days later. Amazing! I would not hesitate with booking another flight with them, once this is all over.
Perfect example of 101 customer service
My wife were booked to fly to Sydney to Rome in August 2020 direct with CA. CA are no longer flying to Rome due to the covid virus outbreak. They emailed with an option to reroute or get a refund. We chose refund and 48 hours later the money was in my AMEX account. I booked through a online travel provider, same flights and it will take up to 16 weeks to get my refund. Well done CA, great customer service.
Unfortunately I have not flown with them as yet, I was booked Brisbane to Rome via Taipei in August. In April I was advised that the Tpe / Fco flight was cancelled and no options were offered to me, they just organised a refund for the full return ticket which was received within two weeks. I was very impressed with the service I received and look forward to rebooking the same flights next year
Great airline, recommended to all.
Flew to Frankfurt via Taipei and return. Smooth flights, on time, great food and service. Plenty of room in economy for my husband and I. Would recommend you consider China Air.
Pleasant experience and look forward to using this airline again
Flew economy from a Brisbane to Auckland and return and will certainly fly with them again. Service and food were both excellent and I felt there was more leg room.
Great value, good airline.
I flew SYD-TPE-AMS and v.v. in economy class recently.
When I booked I thought this would be a budget-like airline with older planes and less than impressive entertainment purely based on the rates that were consistently cheaper than those of other carriers.
When boarding the (very new) A350 I realized that my expectations were misguided, the plane was great with plenty of leg room (second only to Korean Air where leg room is nothing short of amazing), a tremendous choice in in flight entertainment and some very friendly flight attendants.
...While I have read in numerous reviews the seats are thin - and I agree they are - I didn’t find it uncomfortable and neither did it stop me from sleeping ..... a bit (I cannot sleep on a plane easily). The only thing that needs some improvement in my opinion is the food. While it’s hardly ever awesome in a plane ( well unless you fly Business class perhaps which I never do) I wouldn’t have known it was an omelette I was eating if they wouldn’t have told me....... and noodles or rice for breakfast is just not for me. But this is the only area in which some other carriers might perform better and considering the difference in price with those..... I’ll accept being explained what I’m eating for breakfast rather than being able to taste it. On another note, access to Taipei and Taichung from the Taipei airport is very good and it’s easy to do a quick trip if you have a lengthy stopover (approx 2 hours after I landed I was in Taichung some 180km south of the airport courtesy of the very impressive public transport system in Taiwan)...... I will be back!
Horrible experience. Made us book duplicate tickets at check-in
To China Airlines,
I will go straight to the facts. I had had an extremely bad experience with China Airlines, and request some answers from them.
We bought tickets mid February for return tickets : Hong Kong – Taiwan (flight CI 922).
At check-in, the morning of the flight, the stewardess [name removed] simply told us that we couldn’t take our flight.
Besides generating a huge frustration feeling before our holidays even start, the fact that she didn’t propose any solution or even look for solution is simply astonishing.
So the reason she gave us is that our names on the booking didn’t match our passports.
To be precise, our First Name was correct, and our Family Name was also correct....
had great checkin service
We checked in at sydney. I arrived at checkin stressed and left reassured. nicole who I believe was from menzies aviation did an absolutely brilliant job. thank you Nicole, you've represented are inaugural China airlines flight ver well.
I was a first time flyer with China Airlines from Brisbane-Taipei-Gatwick return travelling premium economy and was extremely surprised at the very professional staff from the check in process to the wonderful in flight service. Our flight was over 24 hours in total one way and we found all facets of the flight very good, amount of food served extremely sufficient, entertainment offered was first class with latest released movies offered. We were extremely impressed by the cleanliness of the plane during the flight. Would certainly travel with a China Airlines again.
Excellent Business Class on A350
SYD-TPE-KIX-TPE-SYD, Business Class. Excellent comfort in the new A350 on SYD-TPE-SYD. Arriving in TPE at 0430 on an extended transit with nothing open, including China Airlines Business Lounge was not a lot of fun.
Wonderful experience with China Airline!
Flew Sydney to Taipei - Taipei to Ho Chi Minh and then a return flight to Sydney a week later.
At first comprehensive, but I can now say it was an A++ experience. Everything from flight to in-cabin customer experience was exceptional. So much better than the established. I
I would for sure recommend China Airlines. My family and I will be more than happy to fly with China Airlines in the future.
Poor Ground Service for Business Class on extra 9kg overweight per person
Very Unfriendly on Weight for Business Class
We are first time travel on this Airline on Business Class which was recommended by Flight Center. It was really suck!!!
We booked our Round the World all on Business Class, of course, a lot of shopping which resulted overweight for check in Luggage of 9 kg per person.
The Check in Customers service insisted us to pay for the 9 kg fees and later I had spoken to a friendly Supervisor but not much HELP. She manage to get us extra 1kg free only per person.
We have no choice, open up luggage, throw...
Good except for the lost baggage
Flew with them for a few times. Was ok. Except that they lost my luggage with my last flight. Said they will find it in 24 hours and call me back. 48 hours passed no one called me and no one answer the phone for the last 20 hours I try to call them... Wrote an email still no reply... I still hope they will find my bag and give 3 stars.
Value for Money
Value for money! Overall does not compare to US airlines or Arab airlines. Would recommend if you can get a discounted flight
Business Class A350 is 5/5, food needs a lot of improvement
I am a frequent flyer in the region and prefer to fly China Airlines if it is convenient. I usually fly business class SYD - TPE - YVR and have also flown to regional cities. In general the planes are brand new and the A350 have outstanding seat pods with lie flat seats. But they are rock hard and no mattress pad is available.
Service is also very good. FA are friendly and helpful AND the cabin and toilets are kept clean throughout the flight.
The website is almost unusable, slow and unstable - their app is much much bet...
Questions & Answers
I just had an email of China Airlines about changes of my flight times. I am not happy at all, due to this time change I have a 17 hr lay over at Taiwan airport. I wrote an email to China Airline and awaiting an answer. My question is has anyone else had this before? I could understand a few hours but 17 hrs? If so does China Airline come up with a solution as in compensation upgrade or use off the lounge facilities. Food vouchers or anything like this? I although will not be back at work as scheduled. I find this very very unprofessional....
I have been trying for over a month to get hold of a contact address for china airlines in Sydney could you please help me? As I would like to know why my son and his wife could not fly on the ticket they had, but had to get another one on the same flight. Staff could not see any problems with the ticket, but the senior in charge was the problem plus he was so rude my family was so upset. Good way to treat your customers.
China Airlines LTD
Sydney branch office
Suite 1, Level 1, Centre Terrance Building ...
If you stay overnight in order to connect with a flight the next day, do you have to have a Chinese visa? And if so, how much would it be and how difficult to get it?
You may mean to ask this question under Air China, as China Airlines is a Taiwanese airline.
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