China Airlines

I flew SYD-TPE-AMS and v.v. in economy class recently.

When I booked I thought this would be a budget-like airline with older planes and less than impressive entertainment purely based on the rates that were consistently cheaper than those of other carriers.

When boarding the (very new) A350 I realized that my expectations were misguided, the plane was great with plenty of leg room (second only to Korean Air where leg room is nothing short of amazing), a tremendous choice in in flight entertainment and some very friendly flight attendants.

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To China Airlines,

I will go straight to the facts. I had had an extremely bad experience with China Airlines, and request some answers from them.

We bought tickets mid February for return tickets : Hong Kong – Taiwan (flight CI 922).
At check-in, the morning of the flight, the stewardess [name removed] simply told us that we couldn’t take our flight.
Besides generating a huge frustration feeling before our holidays even start, the fact that she didn’t propose any solution or even look for solution is simply astonishing.

So the reason she gave us is that our names on the booking didn’t match our passports.
To be precise, our First Name was correct, and our Family Name was also correct....Read more

Very Unfriendly on Weight for Business Class

We are first time travel on this Airline on Business Class which was recommended by Flight Center. It was really suck!!!
We booked our Round the World all on Business Class, of course, a lot of shopping which resulted overweight for check in Luggage of 9 kg per person.
The Check in Customers service insisted us to pay for the 9 kg fees and later I had spoken to a friendly Supervisor but not much HELP. She manage to get us extra 1kg free only per person.
We have no choice, open up luggage, throw...Read more

I am a frequent flyer in the region and prefer to fly China Airlines if it is convenient. I usually fly business class SYD - TPE - YVR and have also flown to regional cities. In general the planes are brand new and the A350 have outstanding seat pods with lie flat seats. But they are rock hard and no mattress pad is available.

Service is also very good. FA are friendly and helpful AND the cabin and toilets are kept clean throughout the flight.

The problems:
The website is almost unusable, slow and unstable - their app is much much bet...Read more

We flew SYD-FRA via TPE and back. There's nothing I can really complain about. Sure, the food wasn't best but when and with what airline (in economy) has this ever been?
The service was good, there were always flight attendants around, Taipei Airport is lovely to change flights - not as big as e.g. Hongkong, Singapur or Abu Dhabi so it was easy and stress free although we only had 1.5 hours to change on our way back.
5 hours after booking the flight we got rescheduled - but only the TPE-SYD flight back a day earlier. Which didn't make much s...Read more

Booked my tickets 2 1/2 months before my travel date and was contacted 3 weeks before I was due to leave through Expedia saying that there had been a change in my itinerary. My returning flight from SFO-TPE-SIN now had an 8-hr layover instead of a 2-hr layover because China Airlines was no longer operating the flight that I had previously selected. Despite my many calls to Expedia to mediate this with China Airlines over 1 1/2 weeks, no appropriate options were given. China Airlines would give me a full refund, but not reimburse me for the hig...Read more

I have called China Airlines baggage line over 20 times, left over 10 messages, and I have talked to 7 representatives. All 7 have told me something different. Most say that they will have my luggage sent to me, yet it still has not arrived. Today's representative told me that they have no record that I have ever even called and my luggage was shipped out to storage/disposal because it was considered abandoned! I am given no direct line to call, no email I can write to, and no point person to talk to. I am told I can only call the 1-866 baggage...Read more

I was booked to fly Brisbane to Taipei but the flight was cancelled, and I had to fly from Sydney to Taipei, but China Airlines provided me with a free flight to Sydney to catch the flight, but on Economy, when my flights were in Business Class.

Business Class fare from Brisbane to Taipei to Frankfurt was much less expensive than with other carriers. Very good cabin service, but when I rang the call button for another glass of white wine, the flight attendant told me, "We have no more of that wine," and showed me the empty bottle as proof! ...Read more