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China Airlines

China Airlines

3.4 from 37 reviews · View Statistics
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Reviews

  • Value for Money
    4.3 (7)
  • Transparency
    4.1 (7)
  • Seat Room
    4.3 (7)
  • Food
    3.7 (6)
  • In-Flight Service
    4.2 (6)
  • In-Flight Entertainment
    3.7 (6)
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Jules
JulesSouth East Queensland, QLD

Great Customer Service

published

Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online refund application, which ended up being quite straight forward. Full refund credited into my bank account 2 days later. Amazing! I would not hesitate with booking another flight with them, once this is all over.

Value for Money
5/5
Transparency
5/5
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Max L.
Max L.Sydney, NSW

Perfect example of 101 customer service

published

My wife were booked to fly to Sydney to Rome in August 2020 direct with CA. CA are no longer flying to Rome due to the covid virus outbreak. They emailed with an option to reroute or get a refund. We chose refund and 48 hours later the money was in my AMEX account. I booked through a online travel provider, same flights and it will take up to 16 weeks to get my refund. Well done CA, great customer service.

Value for Money
5/5
Transparency
5/5
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brissyboy
brissyboySouth East Queensland, QLD
  • 2 reviews
  • 1 like

Covd19

published

Unfortunately I have not flown with them as yet, I was booked Brisbane to Rome via Taipei in August. In April I was advised that the Tpe / Fco flight was cancelled and no options were offered to me, they just organised a refund for the full return ticket which was received within two weeks. I was very impressed with the service I received and look forward to rebooking the same flights next year

Transparency
5/5
Incentivised Review No
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Robyn G
Robyn G
  • 4 reviews
  • 4 likes

Great airline, recommended to all.

published

Flew to Frankfurt via Taipei and return. Smooth flights, on time, great food and service. Plenty of room in economy for my husband and I. Would recommend you consider China Air.

Value for Money
4/5
Transparency
4/5
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Pam L
Pam LMACLEAY ISLAND
  • 4 reviews
  • 1 like

Pleasant experience and look forward to using this airline again

published

Flew economy from a Brisbane to Auckland and return and will certainly fly with them again. Service and food were both excellent and I felt there was more leg room.

Value for Money
5/5
Transparency
5/5
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M. Tiemens
M. TiemensSydney, NSW
  • 20 reviews
  • 9 likes
  • Verified

Great value, good airline.

published
Value for Money
5/5
Transparency
4/5
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  • Verified

Horrible experience. Made us book duplicate tickets at check-in

published
Value for Money
1/5
Transparency
1/5
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Really!
Really!Mid North Coast, NSW
  • 2 reviews
  • 2 likes

had great checkin service

published

We checked in at sydney. I arrived at checkin stressed and left reassured. nicole who I believe was from menzies aviation did an absolutely brilliant job. thank you Nicole, you've represented are inaugural China airlines flight ver well.

Incentivised Review No
ClassEconomy
Booking Third Party
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Devastated
DevastatedRichmond-Tweed, NSW
  • 2 reviews
  • Verified

Very Surprised

published

I was a first time flyer with China Airlines from Brisbane-Taipei-Gatwick return travelling premium economy and was extremely surprised at the very professional staff from the check in process to the wonderful in flight service. Our flight was over 24 hours in total one way and we found all facets of the flight very good, amount of food served extremely sufficient, entertainment offered was first class with latest released movies offered. We were extremely impressed by the cleanliness of the plane during the flight. Would certainly travel with a China Airlines again.

Value for Money
5/5
Seat Room
5/5
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Gregory Essex
Gregory EssexHunter Region, NSW
  • 2 reviews

Excellent Business Class on A350

published

SYD-TPE-KIX-TPE-SYD, Business Class. Excellent comfort in the new A350 on SYD-TPE-SYD. Arriving in TPE at 0430 on an extended transit with nothing open, including China Airlines Business Lounge was not a lot of fun.

Seat Room
5/5
Food
4/5
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Wonderful experience with China Airline!

published

Flew Sydney to Taipei - Taipei to Ho Chi Minh and then a return flight to Sydney a week later.
At first comprehensive, but I can now say it was an A++ experience. Everything from flight to in-cabin customer experience was exceptional. So much better than the established. I
I would for sure recommend China Airlines. My family and I will be more than happy to fly with China Airlines in the future.

Well done.

Regards,
Son

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Rodger
RodgerMount Waverley
  • 3 reviews
  • Verified

Poor Ground Service for Business Class on extra 9kg overweight per person

published
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Good except for the lost baggage

published

Flew with them for a few times. Was ok. Except that they lost my luggage with my last flight. Said they will find it in 24 hours and call me back. 48 hours passed no one called me and no one answer the phone for the last 20 hours I try to call them... Wrote an email still no reply... I still hope they will find my bag and give 3 stars.

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Value for Money

published

Value for money! Overall does not compare to US airlines or Arab airlines. Would recommend if you can get a discounted flight

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Business Class A350 is 5/5, food needs a lot of improvement

published
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Questions & Answers

Beate Thompson
Beate Thompsonasked

I just had an email of China Airlines about changes of my flight times. I am not happy at all, due to this time change I have a 17 hr lay over at Taiwan airport. I wrote an email to China Airline and awaiting an answer. My question is has anyone else had this before? I could understand a few hours but 17 hrs? If so does China Airline come up with a solution as in compensation upgrade or use off the lounge facilities. Food vouchers or anything like this? I although will not be back at work as scheduled. I find this very very unprofessional....

No answers
Up set customer
Up set customerasked

I have been trying for over a month to get hold of a contact address for china airlines in Sydney could you please help me? As I would like to know why my son and his wife could not fly on the ticket they had, but had to get another one on the same flight. Staff could not see any problems with the ticket, but the senior in charge was the problem plus he was so rude my family was so upset. Good way to treat your customers.

1 answer
Frosty
Frosty
suef
suefasked

If you stay overnight in order to connect with a flight the next day, do you have to have a Chinese visa? And if so, how much would it be and how difficult to get it?

1 answer
Sandringham10
Sandringham10

You may mean to ask this question under Air China, as China Airlines is a Taiwanese airline.

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