China Airlines

China Airlines

China Airlines
3.3

44 reviews

PositivevsNegative
59% · 2615 · 34%

Value for Money
3.6
Transparency
3.5
Seat Room
3.9
Food
3.6
In-Flight Service
4.2
In-Flight Entertainment
3.5
Wi-Fi
1.7
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Reviews

44 reviews
Paul T.
Paul T.2 posts
 

Beware airline has changed there baggage allowance

Would fly regularly to nzwith China airways Taking fishing rods with me. Always under my weight allowance. Just booked in and was charged $75 for 1.5kg of extra baggage!!! Was still under weight allowance but had extra bag. So $75 payable. Show details
Value for Money
Transparency
Michael
MichaelGreater Melbourne (Metropolitan), VIC9 posts
  Verified

I would fly with China Airlines again

I recently traveled on a Qantas code share flight with China Airlines from Melbourne to Taipei. I traveled in Premium Economy on the way to Taiwan and Economy on the way back to Australia. Both flights were Qantas reward seat redemption's. Both classes were excellent and the best I've experienced so far.

The crew were very professional and polite. The plane was fitted out with a new modern interior which looks to me like one of the best in the industry.

Meals in both classes were excellent and you certainly won't go hungry. Show details

Wi-Fi
PoorCharleyBear
PoorCharleyBearGreater Melbourne (Inner), VIC5 posts
 

Better than expected, but long way to London

Took 4 flights Mel to Taipei to London & back in Prem Econ. No significant delays however travelling to London with 5hr layover add 9hrs to our usual route via KL/Singapore. A350 iis a new, comfortable, amenity bag, good crew. Don't order Vegan or non dairy meal option. Would fly again to Asia, but not to Europe. Show details
Food
Wi-Fi
Lynette
LynetteSouth East Queensland, QLD2 posts
 

Flight cancelled and never rescheduled

China airlines cancelled a flight from Brisbane to Auckland at the airport as we were about to board for mechanical reasons. We were told to go home and wait for rescheduled time the next day. It never came. We missed a very special family event because of their lies. No apology and no help with getting our $ back from flight network. Show details
Sallybee
SallybeeFrankston6 posts
 
JHP
JHPStirling 2611, ACT10 posts
  Verified
Food
In-Flight Service
In-Flight Entertainment
JHP
JHP  
More

Furthermore, on its ticket, China Airlines states it will respond to any comments/complaints in “60 days”.

Ugetwhatupay4
Ugetwhatupay47 posts
  Verified
Seat Room
Food
In-Flight Entertainment
Jules
JulesSouth East Queensland, QLD
 

Great Customer Service

Booked to go to England in June direct on their Website . Received an text and email this Thursday, one section cancelled. With the help of the Customer service they guided me through the online refund application, which ended up being quite straight forward. Full refund credited into my bank account 2 days later. Amazing! I would not hesitate with booking another flight with them, once this is all over. Show details
Max L.
Max L.Sydney, NSW
 

Perfect example of 101 customer service

My wife were booked to fly to Sydney to Rome in August 2020 direct with CA. CA are no longer flying to Rome due to the covid virus outbreak. They emailed with an option to reroute or get a refund. We chose refund and 48 hours later the money was in my AMEX account. I booked through a online travel provider, same flights and it will take up to 16 weeks to get my refund. Well done CA, great customer service. Show details
brissyboy
brissyboySouth East Queensland, QLD2 posts
 

Covd19

Unfortunately I have not flown with them as yet, I was booked Brisbane to Rome via Taipei in August. In April I was advised that the Tpe / Fco flight was cancelled and no options were offered to me, they just organised a refund for the full return ticket which was received within two weeks. I was very impressed with the service I received and look forward to rebooking the same flights next year Show details
Robyn G
Robyn G4 posts
 

Great airline, recommended to all

Flew to Frankfurt via Taipei and return. Smooth flights, on time, great food and service. Plenty of room in economy for my husband and I. Would recommend you consider China Air. Show details
Food
In-Flight Service
Pam L
Pam LMACLEAY ISLAND6 posts
 

Pleasant experience and look forward to using this airline again

Flew economy from a Brisbane to Auckland and return and will certainly fly with them again. Service and food were both excellent and I felt there was more leg room. Show details
Value for Money
Transparency
In-Flight Entertainment
M. Tiemens
M. TiemensSydney, NSW23 posts
  Verified
Value for Money
Food
In-Flight Entertainment
PVV
PVV
  Verified
Value for Money
Transparency
Seat Room
Food
In-Flight Service
In-Flight Entertainment
Really!
Really!Mid North Coast, NSW2 posts
 

had great checkin service

We checked in at sydney. I arrived at checkin stressed and left reassured. nicole who I believe was from menzies aviation did an absolutely brilliant job. thank you Nicole, you've represented are inaugural China airlines flight ver well. Show details

Questions & Answers

Beate Thompson
Beate Thompson

I just had an email of China Airlines about changes of my flight times. I am not happy at all, due to this time change I have a 17 hr lay over at Taiwan airport. I wrote an email to China Airline and awaiting an answer. My question is has anyone else had this before? I could understand a few hours but 17 hrs? If so does China Airline come up with a solution as in compensation upgrade or use off the lounge facilities. Food vouchers or anything like this? I although will not be back at work as scheduled. I find this very very unprofessional....

Up set customer
Up set customer

I have been trying for over a month to get hold of a contact address for china airlines in Sydney could you please help me? As I would like to know why my son and his wife could not fly on the ticket they had, but had to get another one on the same flight. Staff could not see any problems with the ticket, but the senior in charge was the problem plus he was so rude my family was so upset. Good way to treat your customers.

Frosty
Frosty  
suef
suef

If you stay overnight in order to connect with a flight the next day, do you have to have a Chinese visa? And if so, how much would it be and how difficult to get it?

Sandringham10
Sandringham10  

You may mean to ask this question under Air China, as China Airlines is a Taiwanese airline.

See all China Airlines questions

Details

CategoryDomestic Airlines and International Airlines
Home CountryTaiwan
RouteDomestic and International
Airline Type Full-Service
Domestic
Economy Included Carry On Luggage Limit 7 kg
Economy Included Checked In Luggage Limit 23 kg
International
Economy Included Carry On Luggage Limit 7kg
Economy Included Checked In Luggage Limit 23kg
Visit official website

Contact info for China Airlines

Mon9:00 am - 5:00 pm
Tue9:00 am - 5:00 pm
Wed9:00 am - 5:00 pm
Thu9:00 am - 5:00 pm
Fri9:00 am - 5:00 pm
SatClosed
SunClosed

Extra Information

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