CHiQ

Purchased fridge in 2020, lasted 3 years and stopped working. I even had to pay for my own repairer to come out and look at it. Out of pocket $140 for him to write a report that chiq used as an assessment. Got a replacement fridge in 2023, this has also now stopped working. Big name electrical store now scrambling to fix. 3 days with no fridge and according to the store chiq will reimburse me hundreds of dollars for lost food. I hope chiq realises what I've been promised. Store organising replacement with the chiq rep. Absolutely so disappointed that you sell a product that doesn't even last for 3 years.

This smart TV which was recommended by Harvey Norman turns out to be useless and not very smart. Using the remote control, it lags in the commands if it even does them at all. The sound quality is terrible. It often wipes the channels and they have to be rescanned. Try calling CHiQ for support under warranty and you'll be told the technical support team are in a meeting and they'll call back but don't. Unless you like wasting money, don't buy this brand.

worst experience with Chiq – I recently experienced what can only be described as abysmal service with Chiq. we bought a Chiq fridge on last Nov then after one week the inner light stopped working. Called Chiq, was advised a technician will come to repair but nothing happened. Have to call them every two weeks (as no any email/message/call update from them) and their support just old us we have to wait... Finally, after three months past and I have to call them again, Chiq just told me they CANNOT repair this simple issue and I have to talk to store to swap with another brand. That's it, nothing they can do or care to do...

The overcall experience left me feeling frustrated and deeply disappointed. I would strongly advise others to avoid the brand at all costs.

Great fridge for the price – Purchase 12 months ago really happy so far had a little water leak rang the company I’ve purchased it off they said to take out the next day took two seconds to fix

EXCELLENT WARRANTY SERVICE – We purchased this fridge in January 2021 and thus far it had been running like a dream but a few days ago we noticed it wasn't cooling as it should and the freezer part had begun to frost up. A call to the Good Guys where we purchased it from resulted in them registering a warranty service call on my behalf and sending me a duplicate copy of my purchase receipt which I felt sure I would need. Several hours later I received a call from the service technician for our area stating he could attend with the part and fix it within the next 1 1/2 hours. I don't know about you, but this kind of quick service just does not exist in this day and age. Sure enough he attended right on time and replaced the part....fridge is working wonderfully again and I can't say enough about the after sales....I bet you wouldn't get service that quick from some of the more well known brands!! Also, by attending with the part after a brief description of the problem seems to indicate there may be a general fault with some of the fridges, but again, you couldn't ask for a more streamlined repair service.