Christian Dior
12 reviews
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Blusher that breaks up and makes a mess very early in the piece. I have a picture to include. I won't use it again because not the first time either. Show details
The customer service is below standard. I was trying to g to decide which wallet I wanted to get. The male salesperson did assist me showing me the different styles and colours but he seemed to be frustrated with me. I was probably in the store for 30mins. The staff said to me that I can decide later and come back next week and go to the David… Read more
jones store. This is not the first time I am buying a luxury item and I was buying myself a birthday gift so I think I have the right to take my time and be satisfied with my purchase. I am very disappointed with the service LV have better customer service than this. I wasn’t even asked if I want a drink while the other customers in the store got a drink. Is there a criteria for who gets offered a drink. I wanted to say to him why are you get frustrated or maybe someone else can help me. I still bought the wallet I wanted just the experience was not fun. I don’t know if I will buy another Dior product again. The security guy at the door showed better service.
Racist company – This company is racist towards white people. I suggest you stay away
Impossible to buy online – I cannot get through online as wrong password and when sending me a new password its expired (20 seconds). How on earth can a new customer get through. I have ordered before but last two occasions cant get through. Whoever designed website for ordering didnt do a good job. 5 stars for great products Show details
Don't trust promises that are not in writing – I was lied to by their sales assistant at the department store. I reached out to Dior to ask about my points multiple times but I was ignored. I am a Gold member but that doesn't matter to them.
Horrendous online customer service for Dior Beauty Australia – My treatment as a Platinum member and the fact I can no longer purchase with their website since their update, because it’s not working for me, I can’t select Afterpay as an option, it doesn’t work and I reached out to the company many times via email, phone and Instagram with zero response. Clearly they don’t want loyal customers or platinum… Read more
ones! It’s the ONLY company I have ever dealt with that doesn’t reply phone calls or emails!! I guess they aren’t what we all thought Dior were. I wasted hours trying to purchase and it seems none care. Even their supervisor didn’t respond my calls or texts either! And I am always kind & polite. A company I purchased from for nearly 30 years treats you like this. Now I have to contact the ACCC! Great customer service Dior! I would rather have customer service not free gifts!
Customer Service so unreasonable – I purchased a pearl bangle for AUD $1200.00 and ordered it five weeks before our 30th wedding anniversary to make sure it got here OK. I took a peek today to find it will be far too small to give to my wife in two days time. Anyway, she will at least see it BUT, when I called and asked about exchanging it for a larger size the lady in the customer… Read more
service department flatly refused because I'm ONE WEEK over the return window! Spoke to [Name Removed] (supervisor, said he'd get back to me - I'm not hopeful as he was just as unwilling) This is a massive cost for a senior - I'm absolutely gutted. I love my wife so much and just try to make her happy - boy, can someone ruin that in a heartbeat.
Dior Sunglasses – I received a pair of Dior Sunglasses (listed price US$400) from a law firm as a Xmas present in 2021. The sunglasses fell apart 6 months later. I asked a Dior shop to repair it. I was told that they couldn't do it because they don't have the spare parts. The response from the customer support was extremely slow even with constant follow up. It has… Read more
been over 1 month and my case with Dior is still outstanding!
I'm extremely disappointed with the Dior quality, and even more disappointed that Dior doesn't make the customer whole ASAP.
Terrible customer service from company – Purchased a Diorshow Eyeliner in purple. Loved it initially but after a few weeks the pigment faded and dried out. After paying $56 for an eyeliner I expected better performance. Tried to exchange it at store of purchase but they had no stock, Myer is always chronically short of Dior stock. Contacted LVMH AU directly and waited weeks with no… Read more
response. Wanted to find out if the Diorshow line was defective with fading pigment or just a one off bad product and hopefully exchanging but ended up simply asking for a refund from Myer because I couldn’t get help from Dior directly in a timely manner. When they finally responded I explained I had returned the product after waiting weeks with no response and that I was really disappointed with their service. After all that I still didn’t get a response with an explanation or apology. After spending a lot of money on cosmetics with this company I am so disenchanted at the lack of care of a loyal customer - clearly customer retention isn’t in their business plan. Luxury prices but bargain basement service. 0 stars.
Diorskin Star Concealer – I am currently using No.002 and loving it. So compact and of course elegant. The liquid form is a smooth silky guide under the eye with no fragrance or odors. At first it feel like I'm adding too much but it sutterly blends in my skin and creates a portrait finish. Yes, for a concealer this is a bit pricey and I know I'm paying for the name,… Read more
but I know it is made in Paris and that Dior only uses high quality ingredients.
When you start noticing small bumps from cheap concealer you attract yourself to a product that is light-bearing and lasts longer around the eyes.
This company is a fraud dont buy – Order 100.00 worth of products 2 months ago sent 3 emails no one has called me back please do not buy unless you want to throw your money away Had not received products
My absolute favourite mascara! – Extase - My favourite mascara, the brush is fabulous - coats every lash perfectly, and it never clumps! I first got it when I was in Hawaii, when they had just released it (it was literally just put on the shelf that day). The lady was very helpful and explained to me the different types of mascaras they had and what effect they had. It gives a… Read more
really full and long lash, perfect when you want your eyes to pop.
Iconic - I also bought the Iconic mascara as well, just as impressed as I was with the extase. The Iconic brush even slightly curls your lashes, so its great for those who's eyelashes tend to be straight rather than curled. It's also really easy to remove, don't even really need makeup remover, just washing with some warm water and it pretty much slides off in tubes from your eyelashes, so easy. Great coating of eyelashes, lengthens and thickens them without clumping. The brushes are great, different brushes & mascaras for different kinds of eyelashes. So simple, and easy, don't have to keep going over your lashes to make them longer of thicker, does it pretty much first go. Expensive
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