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Mirenesse
3.8 from 129 reviews · View Statistics
Listing monitored by Mirenesse

Reviews

  • Product Quality
    3.2 (21)
  • Return Claim MadeYes (2) · No (17)
  • Shipping
    4.6 (5)
  • Customer Service
    3.1 (14)
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Catherine
CatherineSouth East Queensland, QLD
  • 4 reviews
  • 7 likes
  • Verified

Customer service fail

published

I bought a set of expensive eyeliners that turned to stone before I had a chance to use them (stored for about 2-3 months in my make up drawer). Asked customer service for help, and never heard a peep back from them. I’ve spent SO much money on their products and am very disappointed. Will never buy again or recommend to anyone.

Product Quality
Shipping
Mirenesse
Mirenesse C.Mirenesse
Catherine
Catherine

Hi yeah I tried to do that when the problem occurred. Then recently I started getting marketing emails again and it reminded me nothing ever came of this issue. I gave up trying to get help so I stopped buying your cosmetics. Simple as that.

Mirenesse
Mirenesse C.Mirenesse

Hey Catherine, our products have a shelf life of 2-3 years, you claimed 2-3 months in your review , as you had the products over 5 years they have expired, but i have requested a photo from you and waiting your reply many thanks

Jo jo
Jo jo
  • 2 reviews

Can’t live without my mirenesse

published

My first experience was the original mascara and after 15years Its still my favourite go to mascara.
The velvet maxi lift foundation I simply cannot live without, but when I’m not using it, I’m using the collagen foundation which always makes my skin look natural and radiant and manages to block any blemishes away.
The power lift is an amazing product that makes my skin feel soft and luxurious.
It’s always so easy to use and so effortless and as a busy mum I cannot recommend these products more highly enough.

Product Quality
Incentivised Review No
Return Claim MadeNo
Mirenesse
Mirenesse C.Mirenesse

Hi Jo Jo, thank you so much for your lovely review! We are so glad to see you have been a long-time customer with us, and have been enjoying our range. We look forward to creating the best clean beauty for another 15 years xxx

Elle E
Elle ESydney, NSW

Truly beautiful high quality products

published

There are so many great things to choose from with this brand. My all time favourites however are the mineral powder bronzer, shadows, foundation and power lift treatment cream! Feel like a million bucks using it :)

Product Quality
Incentivised Review No
Mirenesse
Mirenesse C.Mirenesse

Thank You ! Stay Beautiful XO

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  • Verified

Best Daily Moisturiser!!

published

I absolutely love the PowerLift treatment cream. If you want a lifting and hydrating daily cream that is not oily and heavy on the skin then this is the moisturiser for you and the best part is, you can’t actually feel it working on your skin. AMAZING! I can’t recommend this product enough!

Product Quality
Shipping
Bec
BecGreater Melbourne (Metropolitan), VIC

Fabulos Darling. Just Fabulous!!!!!

published

Love these products. Long wearing and great value for money. I feel fabulous when i wear them. Just ask my hubby! Online ordering is a breeze and delivery is super quick.

Product Quality
Shipping
Mirenesse
Mirenesse C.Mirenesse

Thank You ! Stay Beautiful XO

Stef
StefGreater Melbourne (Inner), VIC
  • 3 reviews
  • 4 likes

The best ever mineral foundation

published

The skin clone mineral foundation is a big favourite of mine, I've tried almost every other brand of mineral foundation and Mirenesse's is the ONLY one that sits amazing on my skin with such a great colour match. And the Mirenesse Mascara is the ONLY mascara I use. I love the way that it makes my lashes look and the way it goes on and comes off :) My absolute favourite!! They are a MUST for my makeup bag! Plus the girls in the office are always so lovely to me when I ask them any of my questions :) Cannot wait to see what other products they come up with!

Product Quality
Shipping
Mirenesse
Mirenesse C.Mirenesse

Thank You ! Stay Beautiful XO

Carm
CarmGreater Melbourne (Metropolitan), VIC
  • 2 reviews
  • 1 like

The best Aussie clean beauty I have used!

published
Product Quality
Customer Service
Mirenesse
Mirenesse C.Mirenesse

Thank You ! Stay Beautiful XO

Intelligent skin care that really works

published

I’ve been using Mirenesse for the past 10 years ,
Not only did I fall in love with the Mascara , now I love using the PowerLift Range . Enjoy !!

Incentivised Review No
Mirenesse
Mirenesse C.Mirenesse

Thank You ! Stay Beautiful XO

Angela
AngelaGreater Melbourne (Inner), VIC

Best Mascara ever

published

Best mascara I have ever used
Long full lashes all day - no panda eyes ever!
Easy to apply, gentle on my eyes and lashes, stays on and then really easy to remove.
Have recommended to my friends and they all love it - we all love it.
Thank you Mirenesse xxxxx

Product Quality
Shipping
Mirenesse
Mirenesse C.Mirenesse

Thank You ! Stay Beautiful XO

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Don't ever give these guys your contact details unless you want constant sms spam!

published

I filled out shipping details with these guys but never purchased. Did that stop them from sharing my mobile number and me getting constant spam messages? I've had to block so many numbers. Terrible company.

Incentivised Review No
Mirenesse
Mirenesse C.Mirenesse
Tsa
Tsa

Thanks appreciate the response but I never actually submitted the form so I should not have been receiving anything at all

Mirenesse
Mirenesse C.Mirenesse
Kylie S.
Kylie S.South East Queensland, QLD

Collagen cushion: Good product, but now ridiculously overpriced

published

I've been using this product for over 5 years and in that time it seems the price has at least tripled and is no longer affordable. I used to recommend Mirenesse to everyone but now it's embarrassing. Website is now impossible to use and continuously jumps around. The amount of emails every day was also overloading my inbox. I feel like the company has become too greedy.

Product Quality
Incentivised Review No
Appalled
Appalled
  • 3 reviews

Overpriced

published

I like quite a few products especially the multi silk action cleanser. But seems like it is all about the money now. Prices are too high and the sales which use to be great are not as good.
The website is too 'jumpy' you click something but the pages moves at the same time you end up somewhere else.
Purchased two of their new eye shadow pallets and can't wear them they hurt my eyes. I have been using mirenesse for 9 years and believe these are not made as well as they use to be. Probably a cheaper location and products used.

I will look for something else to cleanse my face as the cost is too high for 60g

Incentivised Review No
Return Claim MadeNo
Mirenesse
Mirenesse C.Mirenesse
DIH
DIH South East Queensland, QLD

Bad Quality Eyeliner

published

The Inside Out 27 Hour eyeliner I bought had a faulty lead which crumbled when I tried to sharpen it, so cannot be used. This is the second time I’ve bought this product and the same thing happened. They will not provide a replacement product so I have now found a different brand that is a better quality.

Product Quality
Incentivised Review No
Return Claim MadeNo

Fibre Mascara

published

We are in lockdown here in Vic and most retailers Are closed. I was pleasantly surprised to get such efficient responses to all my questions in a timely manner online. Thankyou placing my first order

Product Quality
Customer Service
Mirenesse
Mirenesse C.Mirenesse

Hi Michelle! Thank you for your lovely feedback, it was nice speaking with you, and it was a pleasure helping you find a Mascara! If you have any further questions in the future, we are always here for you :)

Stay Beautiful,
Mirenesse Cosmetics

Mira R.
Mira R.Greater Melbourne (Inner), VIC

Useless products

published

Mascara dries and flakes. I don't understand why this was once famous. Lipgloss goes off and bitter. Formula is not right with their products as it doesn't take long to go off and can't use it. Puzzled why they are at this price point where cheaper drugstore products are far more advanced and able to use for longer.

Product Quality
Customer Service
Mirenesse
Mirenesse C.Mirenesse
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Read more reviews - page 2

Questions & Answers

Beverly C.
Beverly C.asked

Hello I am Beverly Cunningham, Im in Kentucky in the USA. Past couple of times Ive tried to order on your website, I get stuck and it wont go through. I know its not my Credit Card, could someone check it out and let me know if Im doing something wrong?

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Beverly!
May you please contact our customer service team directly via service@mirenesse.com so our team can look into this for you and resolve this as soon as possible?

Kindest,
Mirenesse

Dinah
Dinahasked

This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Dinah,

Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!

Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:

1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!

Follow these steps to change your Eclipse Age Defence - Daily Face Balm:

1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.

I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.

Stay beautiful,

Mirenesse xx

Jenny
Jennyasked

I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Jenny,

Thank you for reaching out to Mirenesse and we hope you are well.

All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.

We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis

I sincerely hope this helps!

Stay beautiful,
Mirenesse xx

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