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Mirenesse
3.9 from 113 reviews

Reviews

Review distribution

5 star
72
4 star
3
3 star
12
2 star
7
1 star
19

745Rhonda

745RhondaMaroochydore, Queensland

  • 2 reviews

Product great service and care factor NIL

published

Parcels sent and got lost they won’t refund and send replacement and we are talking $150. Have contacted fair trade as won’t even answer emails or phone calls. Sad as I said products good.

Product Quality
Customer Service
Return Claim MadeYes
Store LocationOnline
See all answers
1 comment
Mirenesse
Mirenesse C.Mirenesse

Hi Rhonda,
You were fully refunded on 11th of September 2019. This has also been passed on to Afterpay which was your payment method. They have obtained all refund receipts including transaction ID which they may provide you.

Thank You.


Tazlin C.

Tazlin C.Sydney, NSW

Misleading, AWFUL customer service. Don't trust them.

published
Product Quality
Customer Service
Return Claim MadeNo
Store LocationOnline
See all answers
1 comment
Mirenesse
Mirenesse C.Mirenesse

  • Verified customer

Not a clean beauty company

published

I wanted to purchase their mascara because it is a tube mascara, has great reviews and most importantly because the company advertises itself as a safe and clean beauty company. This is simply not true. Three of the ingredients in their mascara are listed as moderate toxicity on the Environmental Working Group website. When I emailed them to ask them about this, they gave me multiple truly laughable responses with unsubstantiated claims about their product safety. Buyer beware if you are looking for a clean and safe beauty company.

Product Quality
Customer Service
Return Claim MadeNo
4 comments
Mirenesse
Mirenesse C.Mirenesse
Jbird
Jbird
Mirenesse
Mirenesse C.Mirenesse
  • Verified customer

Why would I need a 60 day return policy, if you cant return a product that's been used ?

published

Still waiting to hear if they will accept my return so far I have been told you cannot return a used product however their website states You can return something to us within 60 days of your purchase for a refund, exchange or store credit. For reasons of health and safety, we are only able to accept the return of unused or gently used items (less than 10% used)

Product Quality
Customer Service
Return Claim MadeYes
Store LocationMirenesse online
See all answers
4 comments
Mirenesse
Mirenesse C.Mirenesse
Lainie
Lainie

https://www.mirenesse.com/a/returns
This is exactly what your return policy stated at point of sale ,

Lainie
Lainie

Helen Hirst

Helen HirstSouth East Queensland, QLD

  • 11 reviews
  • 2 likes

Mirranesse cosmetics

published

I buy all my beauty and skin care products from Mirranesse as they are Australian made and naturally free of chemicals. From there skin care, foundation, mascara and hair mask I have never had my skin looking so good. My hair feels great after using the hair mask also

Product Quality
Customer Service
Return Claim MadeNo
Store LocationMirranesse
See all answers
2 comments
Mirenesse
Mirenesse C.Mirenesse

Hi Helen!
Thank you so much for your kind words. We're so glad to hear you love our products as much as we do. Keep an eye out on our new launches coming up which we are sure will impress you even more!

Helen Hirst
Helen Hirst

I will be. I eagerly await your emails and updates daily


CMara

CMaraSouth East Queensland, QLD

Excellent customer service

published

I just experienced one of the best customer services. I never received my order but I've got a replacement with one email. I'm so impressed. Thanks a bunch!
I really wanted to have this CAT EYES LINER + SMOKER EYE BLENDER 1. MINX BLACK as it looks so natural, easy to remove and different to other eye liners.

Product Quality
Return Claim MadeNo

Bunny

BunnyWellington

  • Verified customer

Horrible company!

published
Product Quality
Return Claim MadeNo
1 comment
Mirenesse
Mirenesse C.Mirenesse

  • Verified customer

Love this product!

published

This is so good. I am quite fair and Vanilla is perfect. I bought the sample pack first to make sure which colour is be. So handy and you get quite a few applications.
I find this looks so natural and makes me look flawless. I will admit I have good skin to start with but this just makes it look and feel better.
The Collagen I’m sure makes a difference. Feels soft and dewy in my skin. I’m glad I bought the pack which came with an additional compact. Great deal there!
So I’m happy and highly recommend.

1 comment
Mirenesse
Mirenesse C.Mirenesse

Amazing Products

published

Love using Mireness cosmetics, Australian Company, Beautiful Products leaving my skin looking and feeling beautiful. Products are all natural and not tested on animals

1 comment
Mirenesse
Mirenesse C.Mirenesse
GildedGoddess

GildedGoddessMelbourne

GREATEST MASCARAS IN THE WORLD!

published

Love love love my Mirenesse never have racoon eyes never irritating fantastic safe ingredients!ive been using their products for over 10 years everything is amazing foundations and skincare too my skin texture has dramatically changed to be line free and i love it ! I will never use another brand!

1 comment
Mirenesse
Mirenesse C.Mirenesse

Kie, Sydney

Kie, Sydney

  • 33 reviews
  • 31 likes

Product colours a bit limiting but follow up by Mirenesse has been fantastic

published
2 comments
Mirenesse
Mirenesse C.Mirenesse
Kie, Sydney
Kie, Sydney

Cat

CatSydney

  • 16 reviews
  • 3 likes

Mireness Customer Service is outstanding!

published

I have been so delighted with the absolutely professional, kind, polite & informative customer service. It is quite rare these days! I honestly feel that I am genuinely being looked after, great customer service team & exceptional products!

1 comment
Mirenesse
Mirenesse C.Mirenesse

Cath01

Cath01AU

  • 3 reviews
  • 5 likes

Best foundation ever

published

It is smooth and has wonderful coverage and works beautifully with the Skin Clone powder . Does not cake and lasts all day on mature skin . Works equally well on my daughter's combination skin .

1 comment
Mirenesse
Mirenesse C.Mirenesse

Thank you Cath for your amazing review! We are so happy to hear you love our Skin Clone Powder. We pride ourselves on our beauty delights being tried, tested and true! Stay beautiful! xx


firediamond

firediamondPERTH

  • 5 reviews
  • 2 likes

I'm very amazed that this companies ethics

published

Today I had the most pleasant experience with Mirenesse.. I received six products last week and I was not impressed with a couple of products so I asked could I get a refund the answer came back very quickly.. no will just give you another product and you'll get a some goodies as well.. they said that I will be very surprised with their replacement product and they can't wait to hear how I enjoyed the experience.. I highly recommend this company they are amazing and very nice they worked with me so professionally I can't wait now to get my products.

2 comments
Mirenesse
Mirenesse C.Mirenesse
firediamond
firediamond

Thank you very much I can't wait for them to come


  • Verified customer

Oh how exciting these products are

published

I purchased these products a week or so ago and I am impressed! The organic mascara has allowed me to wear mascara again without any irritations, redness or puffiness! Other brands left my eyes in a dreadful state, but with Mirenesse organic mascara you don’t feel like it’s on, it’s so gentle. The foundation is light and has good coverage with minimal product another bonus. Well done Mirenesse! I will be purchasing more of your products.

1 comment
Mirenesse
Mirenesse C.Mirenesse

changing a product before it was mailed out

published

Excellent in assisting me get the right colour foundation when i accidently ordered the wrong colour. Even though they didnt have the exact size product they organised smaller sizes to the same amount. Very happy!

1 comment
Mirenesse
Mirenesse C.Mirenesse

Hi Nat, Thank you so much for your feedback. We work really hard to constantly improve our customer service every day; we really appreciate your support.

We are so happy that you have had a great experience with Mirenesse!
Stay beautiful! xx


Nadine K

Nadine KSydney

  • 2 reviews
  • 1 like

New favorite brand!

published

I've started using the Collagen Cushion Primer and have now bought the Collagen Cushion Foundation as well as other products from Mirenesse like the Mascara. The products work beautifully and are great for travel or to take along in your handbag at work. The shipping is prompt and my products came beautifully presented in a golden gift bag. My VIP starter kit also included a personal handwritten note as well which was a lovely touch.
I get breakouts from a lot of other brands and have had NO problems with Mirenesse. Shipping is free when you join the VIP Club and the flash sales offer great deals.

1 comment
Mirenesse
Mirenesse C.Mirenesse

Maggie

MaggieSydney

Excellent service

published

I returned a faulty pebble sonic and was assured it was still under guarantee. Mirenesse honoured the guarantee and sent me a new one without fuss!

1 comment
Mirenesse
Mirenesse C.Mirenesse

This is a perfect compact Foudation

published

Customer service was great, prompt replies all the time and so positive. Love how this foundation sits on my face, isn't drying and just feels good.

1 comment
Mirenesse
Mirenesse C.Mirenesse

Hi Tina, thank you for your kind words. We are very happy to hear that you are happy with our customer service! We love to hear how much you are loving your beauty wonders as well! Stay Beautiful xx


customer service

published

Customer service was fantastic, I dealt with Holly and she helped me out with a problem I had with the products. thanks so much.

1 comment
Mirenesse
Mirenesse C.Mirenesse

Hi Don, thank you for your kind words! We are very happy to hear that you were happy with had a great experience with Holly who is our Happiness Ambassador. She is always there to help! :) Stay Beautiful xx


Page 1 of 6

Questions & Answers

Dinah

Dinahasked

This may be a silly question, but are there any tricks to changing the powder or balm discs out of the compacts to replace with refills? I keep wrecking the compacts and/the actual product!

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Dinah,

Thank you for reaching out to Mirenesse. There are no silly questions, so feel free to please ask anything you wish as we're always happy to help!

Follow these steps to change your 10 Collagen Cushion Airbrush Foundation:

1) Open the compact & turn it upside, take out Rubicell sponge applicator.
2) Press your thumbs against the bottom of the compact & refill will pop out.
3) Simply pop the new refill in!

Follow these steps to change your Eclipse Age Defence - Daily Face Balm:

1) Turn your compact upside down - you will then see the bottom of the compact contains a sticker which states the product name etc.
2) Peel the top of this sticker away - you should then find there will be a small pinhole.
3) Open the compact and poke a pin/toothpick/paper clip into this pinhole.
4) The previous refill should then pop out and you may insert the new refill.

I sincerely hope this helps, please let us know if you are having any trouble and we will further assist.

Stay beautiful,

Mirenesse xx


Jenny

Jennyasked

I am interested in trying your foundation but I have had trouble with things like oxidization, wrong colour matches and drying formulas. I currently have about 3 foundations I don't use but purchased because of great reviews and now will only purchase after trying. Do you sell samples?

1 answer
Mirenesse
Mirenesse C.Mirenesse

Hi Jenny,

Thank you for reaching out to Mirenesse and we hope you are well.

All of our foundation shades are formulated with colour adapting spheres, so even if the foundation shade isn't an exact match you will see that it will blend really well with your natural skin tone.

We do stock most of our foundations in mini size for a small price for you to try out and fall in love with, please follow this link to view our full range of minis: http://www.mirenesse.com/1359-makeup-minis

I sincerely hope this helps!

Stay beautiful,
Mirenesse xx


Hilda

Hildaasked

How do I use I-Spresso?

2 answers
Cath01
Cath01

Hi Hilda ,
Just apply gently around the eye . That's it

Mirenesse
Mirenesse C.Mirenesse

Hi Hilda,
Thanks so much for your question all you need to do is - squeeze and switch on.
Apply to clean eye area, 
massage for 30 seconds then pat in.
We know you are just going to love it!

Kind Regards,
Mirenesse xx


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