Clinique Dramatically Different Hydrating Jelly Anti-Pollution

Poor product design and lacklustre customer service – First time purchaser of online Clinique products including the Clinique iD Dramatically Different Hydrating Jelly. The poor product design meant I spilled more than half the container after 2 attempts to use the moisturiser. When I ordered online - and as a first time user - it wasn't apparent that you needed to separately order a nozzle or dispenser, in order to use the moisturising jelly. (The website prompted me to select free samples - yay! - but not a nozzle so that I could actually use my products.) When I opened up the container, I thought that the jelly texture must mean you don't need a nozzle. Nope - after using it twice, I have spilled more than half of the product.

I attempted to contact Clinique several times to try obtain a nozzle for my product, and to suggest they make it clear for first time users that you need to separately order a nozzle but their customer service has been absent. The hotline isn't working, the instant chat forum 'thanked me for my feedback' but terminated our chat when I asked if there was any further avenue I could use to escalate my complaint, and the facebook message similarly directed me back to their phone number or instant chat (even though my FB message said I had already tried using those two complaint avenues).

In my opinion, beauty products shouldn't need assembling (Paula's Choice at least comes with the nozzle in the same packet - love their vitamin C serum!), and you should probably remove references to your customer service hotline if it is no longer operating.

Will go back to my usual beauty products, and avoid the hassle of Clinique going forward.