Coffee Parts

I've been trying to call for two weeks about a machine I want to purchase. They don't answer the phone and if you leave a voicemail they won't call back. Emails (despite their website saying they return them the same business day) have not been responded to either. One day I went through to the fault and maintenance people just to speak to… Read more

someone and make sure the store was actually open. I got a person, he took the details of my query, and then I never heard back. Now they're not answering that number either.

Can you really trust them if you buy online and have a fault with the machine? Best go elsewhere.

Irritatingly spammy. Doesn't stop sending irrelevant messages with points, thank you, asking to be part of "the family" – Keeping sending irritating spammy messages asking you to be part of "the family", giving you $1, etc. Imagine of other websites did the same thing we'd get 300 messages a day. Not worth saving $10 to buy there, buy somewhere else that doesn't spam. Oh and you can't unsubscribe with one click too, you need to create an account to unsubscribe.

Great company to deal with – What a fantastic online experience. The staff were friendly, obliging and importantly, contactable. Their web page was comprehensive and easily understood. Mine was a relatively small parts order however it made no difference to the level of service I received. Well done. spare parts order

I wouldn't spend serious money – I purchased about 15 items from Coffee Parts over several weeks recently. Quick fulfillment. Two scratched or marked items. Stopped dealing with Coffee Parts after an expensive faulty item did not result in an immediate exchange or refund, but instead Coffee Parts contacting the supplier to, "see what they can do for us" - not exactly Myers or… Read more

Amazon. I had to contact Coffee Parts by phone to find what they had done as no courtesy email was sent. In dealing with this and one earlier successful order, phone calls with two staff and emails with one other never felt like I was dealing with an invested or enthusiastic person. In the end I just let Coffee Parts go and walked away. Over-all, the company came across to me like people who pack boxes fast and behave like a bad insurance company when something goes wrong. Recommended attitude: For desperately needed cheap items only, and assume responsibility for a small percentage loss.

The Go-To for coffee parts – Recently purchased a heap of parts for my linea mini service aswell as some extra goodies. The process was simple, parts in stock, I had the choice of prompt delivery as has been the case in the past. I chose the pickup option as I needed my machine back producing coffee as I had a slight leak from the group head. Pickup was ready within an hour… Read more

and I had my parts replaced and machine all serviced up the same day which ment no lack of caffeine in the run up to the Xmas late nights. As always totally satisfied with the whole process. Thanks again guys for getting me out of a potential big headache in the morning.

Won’t find any better on the market – Received nothing but amazing customer service, great follow up, quick delivery and the part itself was high quality. I ordered from these guys on a Monday and received the shipment on the Tuesday afternoon!! The part was exactly as I ordered (which is rare nowadays). I gave these guys a call to say thank you and the person I was speaking with very polite and grateful for the call. Couldn’t recommend them more.

Top products and service! – I recently purchased a few items from coffeeparts.com.au and I have to say that I am extremely satisfied with my experience. The website was easy to navigate and I was able to find exactly what I was looking for without any difficulty. The prices were competitive and the shipping was fast. I was also impressed with the quality of the products I… Read more

received. They were exactly as described and worked perfectly for my needs. I was especially happy with the customer service I received. The staff was friendly and helpful, and they were able to answer all of my questions and concerns.

Overall, I would highly recommend coffeeparts.com.au to anyone in need of coffee equipment and supplies. They have a great selection of products at reasonable prices, and their customer service is top-notch. I will definitely be shopping with them again in the future.

Great products - I am a frequent client at coffee parts! – They have the best of everything and I always get the delivery the following morning! I’ve been ordering for 2 years now from coffee parts and I am very impressed with how seamless it all is! I couldn’t recommend them enough

Best customer service + product range – I always order from coffee parts and get my items so quickly. Great customer service, they were beyond helpful when I had questions. Coffee parts is my automatic go to whenever I need anything

The only shop you need – •Amazing real-time service and support •They actually have items in stock when they say it’s in stock •All the best parts and accessories for both my commercial and personal setups •Great pricing

Amazing fast delivery great product – I’ve been wanting a milk steamer for ages and finally got myself one. It came sooner than expected (the next day) and so impressed! Thank you Coffee Parts For my amazing new milk steamer.

Great company to order coffee parts part – I’ve been ordering from Coffee Parts pretty regularly for years and I’ve always them to have to have great prices and service. Will continue to use this online retailer as they offer great value to me

Great product and service – Amazing service. I placed my order on Wednesday and it was delivered on Thursday ready for the weekend. Even better was the recycled packaging, it really shows that you go above and beyond. My wife is loving her new Moccamaster :-) A big shout out to Pedro who spent a lot of time on the phone with me to help me select the right machine. I would not hesitate to recommend Coffee Parts.

LOVE these guys! – Coffee Parts has the best products. We've used them multiple times and will keep doing so. Great customer service too, always super friendly and helpful when asking questions about the products. Thank you!

Got my order so fast! – Loved the ease of ordering through coffee parts, Made my order on Monday morning, and was shipped that very same day. Seems strange to see only negative reviews here I guess people have more to say when something doesn't go their way instantly - This company has been around for years and I can see why.

Sent faulty product/ Very poor customer service – Purchased hario v60 Drip Scales. They delivered faulty product can not be used. No email responds for many days until follow up phone call made. No apology No prompt exchange or refund offered but has to go through warranty claim. Wasted money and time.

Complete rip off – Dual wall coffee filter for Breville Infuser is $8.95 from Breville direct $54 at this site I didn't bother to look at anything else considering the massive difference in prices

Very fast shipment of the wrong part – Just hope they don't make a mistake on your order. I received my order next business day, but they shipped the wrong part. It took multiple emails and contacts via social media to get a replacement organised. They don't answer the phone. 2 full weeks after receiving the wrong part I got the correct one - you wouldn't want to be in a hurry. … Read more

Didn't send the replacement (correct) bit by Express Post either, even though I paid for Express on the initial one. Fair to say I'll be avoiding in future.

Nothing but praise for these guys – I've ordered from these guys three times, and it's always gone smoothly. My last purchase, late last year, was for a fairly expensive grinder. Through no fault of theirs, when I recently took it apart for cleaning I discovered a manufacturing fault inside. I contacted them through the website, they responded next day, then I sent them some photos… Read more

of the issue. A week later, and replacement parts are in transit to me. It's easy to complain when something goes wrong, and it's easy to be happy when there are no issues. When there is an issue, it comes down to how it is dealt with. This issue wasn't their fault, but their response and customer service was fantastic.

Bad delay in shipping – They decided to use Couriersplease to replace Australian Post as they default courier. Never had this bad experience before. Until I wrote this review, I haven't receive my order yet. Almost a month now. I am not sure why they change their default courier. As wholesale customer, this delay is a big impact.

Order cancelled – I ordered an item from Coffee Parts and received an email confirming and 6 days later was informed that due to a system error the order was cancelled. Disappointing to be messed about like this, but at least they made a prompt refund.

Great customer service! – Great, swift, very prompt and incredibly helpful service. I finally found the obscure coffee (coffee machine) related products I needed. Top job coffee parts! Keep up the good work. Highly recommended.

Cancelled my order without notification – I purchased a coffee machine with my Mastercard. I looked up my Coffee Parts account to check on the status of the delivery. The order had been cancelled without notice. The payment had been transacted and pending with my bank. I rang the business to be told some story that the payment had been rejected by their insurance company. Maybe I could… Read more

make a direct deposit instead. The business seemed totally disinterested in sorting out my problem and now I am on the phone to my bank to block the transaction. A waste of time and potentially money. I was trying to support a small business.

Never go coffeeparts.com.au – Worst first experince!! Will never go back purchasing the product. I have placed an international order like a week ago as a present for my brother in law. And I was waiting for a tracking order email as they said in the othee email with my purchase reciept. Finally I had to call them up and ask for the delivery status which they rudely said one… Read more

of the item is not in the stock due to a system glitch. I underdtand that could be a techniqal error. But at least they could have decency to tell me about it which they did not for a week untill I call them,and I am sure they will never if I wont contact them. That item was one of the main thing I wanted to buy for my brother in law and I had waiting few weeks to come back in the stock, so I had to cancel the whole order. Morever, The customer care guy I talked to wasnt helpful at all and did not provide any solution, in fact was rude in the middle and end of the conversation. Will never reccomend coffee parts products!! No doubt they are good products but because of their delivery and customer service. They cant say its a system glitch and not informing about you untill you call them, especially when they are doing online business, these are the common and simple hinders they should know they will have to face. Really if you cant fix these small issues then just dont sell online. And given of the fact they should give more training to their customer care staff how to talk to their customers.

Terrible after-sales service – Absolutely awful service. There is no after-sales support. They don't follow-up on issues at all. They don't respond to emails, and in person and over the phone they can be downright rude and even aggressive. They fail to provide basic consumer rights and include unlawful no refund claims on invoices. I've spent 15 grand with them and I don't… Read more

receive basic customer service so if you're buying one machine or part from them don't hold your breath when expecting reasonable service in the event something goes wrong. Avoid them at all cost!

Competitive Price, Rude Staffs – It was my first time purchasing item from this company's online shop. In the item's page, it stated that the item dispatches within 3 to 7 days, which i understand it is available in stock, as it does not shows accurate stock availability. That's not the case, the selected item (colour) was out of stock. I received a voice message from… Read more

Cilinia, followed by a MISSED call which she has cancelled so quickly.

So I have to ring her, that followed to a not so nice conversation.

Poor Communication,

Poor Attitude

Poor Services

Unreasonable Accusation

Not open minded to Clien't perspective

I have requested a return call from their Customer Service Manager, but they send a staff who apparently has to sort everything out, and I have never speak to the Manager.

Later on, I understood the situation from excuses that they have made saying the company is small, insufficient staffs (some were in holiday), stressed staffs due to overloaded workloads and phone calls, and insufficient resources.

No apology, not even an apologize for bad experience in customer service.

My suggestion: Their prices are competitive, but wish u all good lucks to be handled by nice persons, and no error.