Their fault in making my shuttle transfer booking cost me a extra $150
Cruise Sales Finder aka
Cruise Republic aka
Travel Factory Cruises
All one and the same company trading under different names
As a cruiser who spends 4 to 6 weeks a year cruising I have rather accustomed with booking shuttles to and from the airports.
For a short upcoming cruise from Sydney to Melbourne for my birthday in November on confirmation in writing from Cruise Sales Finder, that the P&O shuttle was available from Station Pier Cruise Terminal Melbourne to Avalon Airport I proceeded to book our flights.
Several days later whilst at...
I book all my cruises through this website
This website is great. I love the discounts I receive on all my cruises. I never pay full-price for a cruise, Cruise Sale Finder sends me the latest discounted cruises from all cruise companies, the cheapest I have booked was a 10 day cruise from Sydney to New Caledonia and Vanuatu for just over $2400 total for 2 adults and 2 kids. My next cruise is booked for December 2018 which was also on sale just over $500 each!! Love it!!
Cruise Sale Finder have been great to deal with. I had to cancel a cruise last minute due to a medical emergency. Cruise Sale Finder liaised with P&O and arranged for my paid deposit to be transfer to a future cruise. When I booked the future cruise they were more than happy to follow up my cruise credit and apply it. Have had nothing but a positive experience with Cruise Sale Finder, especially with a sales assistant who is called Cam.
Shocking information providers
As a second time user of this company I am mortified at the total lack knowledge the phone service staff have, It has taken me numerous phone calls to see about a cabin upgrade (happy to pay difference) to be told they will find out & get back to me, to never have call returned, to today being told it needed to be in writing, never mentioned before!
It has taken 3 days & 3 phone calls to organise our setsail passes, put on hold minimum of 7 minutes each time, to be told that someone will return phone call, surprise no one returned call.
- Verified customer
Such a Shame, False Advertising.
Be very careful when booking with this shonky cruise site, they offered $50 per person Cabin Credit when booking a cruise in January, which I believe should be $150 for 3 people, then they further entice you with additional credit ($150) which isn't added to the total when you book. Have complained and shown screen shots, some staff (I have spoken with 5 now) are rude and dismissive, I've taken the discussion to [name removed] the GM but no change in opinion, they have since altered their webpage to show $50 credit per cabin, saying that the pr...omotion has now finished and this was never the case, well unfortunately pictures never lie, companies like this just choose to manufacture their own version of the truth and expect customers to be good little sheep and accept what they say. Now, I realise someone probably made a mistake and they tried to cover it up quickly but at least honour the terms for those that booked and have evidence of the advertised deal, even if it was incorrect. It's a shame to start a holiday so disillusioned it reflects poorly on P&O that they should associate themselves with agents like this one. I plan to speak with P&O and see what they say. Steer clear (no pun)
Service gone down
We booked a cruise with cruise sale finder not so long ago all was going well even rebooked our cruise to get a better deal well that was 5 mths ago this company has definitely gone down hill since i am extremely upset, things are picking up again so have given 3 stars.
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