We purchased the ceramic pan duo (Cuisinart Chef iA+ 2pc Set w/ 26cm Frypan & 28cm Grill Pan) and after just a single use with a wooden spatula 26cm pan surface got badly scratched.
We've invested in expensive such pans because we were looking for a PFOA-free pans our growing family, but surely didn't expect them to scratch after the first use.
In reply to our complaint Cuisinart warranty service accused in using metal utensils!
Will never buy again from Cuisinart, bad products and their lifetime warranty is absolute rubbish.
How could yo...Read more

After having issues with a Spice & Nut Grinder that I was given as a present I called the Cuisinart customer service line. What a misleading title that is! I was referred to the brand manager, however they were unavailable and so I was assured by the customer representative they would call back when free. No call back. 2 weeks later I tried again, only to be told the brand manager was on holiday, no one was covering for him and he would call when back in approximately a week. I pointed out I had already been waiting for 2 weeks. Again I receive...Read more

After having been through a couple of Scanpan frypans. A Circulon, and most recently, a couple of sets of Tefal Jamie Oliver, it occurred to me we were spending an unhealthy amount of money on replacing expensive cookware. (except for the small cuisinart pan we already had that was holding up well)
So I did my research. Turns out, all these brands are coated with a non-stick treatment that eventually wears out - despite how carefully you follow their instructions about low heat, hand washing, etc.
I learnt the other option is a process call '...Read more