Cuisinart

Good tasting grill – I bought a portable grill from TK Maxx and it works well for a charcoal kebab or patty.

Wonderful customer service – I bought a cuisinart grill which had problems with the display just days after I received it. Contacted customer service and the item is being replaced after just a few emails. Lorna was amazing and very helpful. Great communication.

Extremely worst service received in Australia so far – I rang customer service enquiry number to enquire about a product and received the worst service from a young lady on the phone who was extremely rude with no customer service skills.

Best customer service I've experienced in a long long time – I purchased a Cuisinart TOA-65XA air fryer in Dec 2021 & have been very happy with it. A fault appeared with the selector dial jumping settings irregularly. I contacted customer service regarding warranty by phone and after providing all of the details requested by email, a new Air Fryer had been ordered for me, all on the same day! So impressed with the after sales service.

Excellent service – I purchased a Cuisinart Pressure Cooker plus quite a few years ago and an error popped up so I contacted Cuisinart online. They responded to my query in the specified time and although the error was irreparable, they went to the trouble of locating another one I could purchase that was 33% off at House. I bought it. I was thrilled that the… Read more

communication was so good and they went to the trouble of finding me a store with their product at an affordable price. Highly recommend.

Worst service ever – I have been in conversation with [Name Removed] who is apparently the only person who deals with orders within Auatralia. Paid for a replacement bowl and lid for your mini chopper and didn’t get a receipt nor did I get the replacement part. Left numerous messages on your consumer contact line with no answer. Emailed with regard to your poor… Read more

service, lack of receipt & No item. Finally received a recipient via email. Still no replacement bowl and lid being mailed out. Apparently there was a bowl and lid that was mailed out before but got ‘lost’ in the mail. I do have an Australia post account. Whenever an item is mailed and scanned out to me - I do receive an alert with delivery details. Tried to have a conversation with [Name Removed] this morning re terrible service and to escalate this - No escalations as there’s no one else who I can deal with. Apparently they are flat out (understandably with just one person working there for the whole of Australia - according to [Name Removed]) and what with Covid and ‘S**t’ going on ([Name Removed]’s words) I was told I need to put up with this or get a refund. Guess what - I just contacted consumer affairs instead. The after sales service is beyond terrible.

SILIT Cookware EXCELLENT – I was given a set of 3 Enamel Silit Saucepans as a wedding present in 1971- 50 years later I am still using the large one today, they are the best quality ever still in great condition. The other 2 over the years only the handle deteriorated. A dream to cook in I give them a 10 star rating

Never again – Wish I had read these reviews. Bought in lockdown and threw in bin today. Now I know why it was on sale. Stopped sticking....chipped....rusty...looked shocking. Not even a year.

Nothing great – I bought a Chef iA+ 28cm Anodized aluminium Saute pan via Kitchenwarehouse.com.au. I've had it for 2 years and it's sticking to everything I cook. It's average at best and it's not meant to last. They have a 10 year warranty but I'm not going to bother. I used another brand Pyrolux (bought only slightly later than this one) and it was much better.… Read more

Don't trust the kitchenwarehouse reviews; they are all 5 stars. Amazon is more reliable for reviews and I would look them up before buying.

Absolute expensive rubbish, warranty claim denied – We purchased the ceramic pan duo (Cuisinart Chef iA+ 2pc Set w/ 26cm Frypan & 28cm Grill Pan) and after just a single use with a wooden spatula 26cm pan surface got badly scratched. We've invested in expensive such pans because we were looking for a PFOA-free pans our growing family, but surely didn't expect them to scratch after the first use. … Read more

In reply to our complaint Cuisinart warranty service accused in using metal utensils!

Will never buy again from Cuisinart, bad products and their lifetime warranty is absolute rubbish.

How could you create your customers, who paid for your low quality products with such messages? "Spoken with the Brand Manager regarding your claim he agrees that a wooden spatula would not create these scratches".

Non-stick wears off in less than 12 months – Like the dozens of other pans I've tried over the years the coating doesn't hold up for very long. I don't mind paying $250 for a fry pan but I would expect at least a few years out of it. I have purchased other pans costing double this and they were exactly the same. I only use nylon and silicon utensils and always hand wash but the result is always the same!

Worst Customer Service! – After having issues with a Spice & Nut Grinder that I was given as a present I called the Cuisinart customer service line. What a misleading title that is! I was referred to the brand manager, however they were unavailable and so I was assured by the customer representative they would call back when free. No call back. 2 weeks later I tried again,… Read more

only to be told the brand manager was on holiday, no one was covering for him and he would call when back in approximately a week. I pointed out I had already been waiting for 2 weeks. Again I received no call back. I have now given up on the faulty product and don't have the time to continue to chase this up. However, I will never buy from this company again due to their shocking customer service.

Scanpan, Circulon, Tefal. Tried 'em all but Cuisinart is better – After having been through a couple of Scanpan frypans. A Circulon, and most recently, a couple of sets of Tefal Jamie Oliver, it occurred to me we were spending an unhealthy amount of money on replacing expensive cookware. (except for the small cuisinart pan we already had that was holding up well) So I did my research. Turns out, all these… Read more

brands are coated with a non-stick treatment that eventually wears out - despite how carefully you follow their instructions about low heat, hand washing, etc.

I learnt the other option is a process call 'hard-anodised'. According to everything I could find about it, this option looked like it might last longer.

Cuisinart uses this method, and the little pan we already had was in very good shape.

So we lashed out and bought a set of larger pans. So far............excellent.

All brands say to use low heat. We used to need medium heat to get results from the coated variety, but I have been very surprised by the perfect cooking delivered on the actual LOW heat setting with the Cuisinart.

Whilst it has only been a few months so far, there is not the slightest sign that they are wearing, and the little fella we have had for a couple of years now, is still pristine.

Unless something very unexpected occurs form here, I am a convert and won't be going back.

FAIR WARNING: You may read about how they can overbalance due to having a very heavy handle. This is true. On our gas cooktop, it simply means you must always align the handle at 90 degree angles, to align the handle with a support beam on the cooktop. In my view, this is no price to pay given the performance of the cookware, and the savings I am expecting to enjoy over time. Since they sit flat on the benchtop, I presume there is no balancing problem on an electric stovetop.

If you're not sure, try a small one for a while like we did. Enjoy!