Cuisinart PerfecTemp Programmable

So faulty they gave me my money back – Purchased the kettle 12 months ago and have been struggling with it for about 4 weeks. It wouldn’t start unless l jiggled it and various other actions to get it to go. Contacted them and they told me it had been discontinued and pulled from the market - though l still saw them for sale when looking for a replacement - it worked very well for a… Read more

while and was happy with it although it was very heavy to lift. My suggestion is the try another brand or be happy paying 140 plus for something that will not last even though they back it with a 3 year warranty.

Disappointing purchases – The Cuisinart kettle is a complete waste of money. We have purchased 2 of them and in each case the kettle after a short does not operate. The temperature selection control starts by not functioning and then it totally stops working. Look at other products. Show details

Doesn't boil without wiggling the base – I bought this kettle looking for something reliable with multiple temperature options. It worked well for about 2 months before it started being temperamental and requiring me to wiggle it on the base before it started boiling, or turning off and on or turning off, lifting from the base and restarting to do something as basic as boiling water. I cannot recommend this product to anyone, and will never buy this brand again. Show details

Had this for 9 years, still going strong – Reading below reviews I’m a bit surprised as we have had this kettle for 9years since my first apartment living with just me and my partner to now a big house with 2 kids. We use this multiple times a day and it has never missed a beat. Great for tea drinkers with temp settings.. esp green tea and matcha! Show details

Best kettle ever! – We have had this kettle now for about 4 years, and it has worked fantastically. Great temperature control for a wide range of temperatures below 100 deg C plus stay warm feature. No taste and like new even after all these years. Very well made and highly recommended.

Really happy with this kettle!! – I looked at the product reviews before I chose this kettle and bought it 5 weeks ago and so far have not been disappointed!! It lives up to its reviews and my expectations!! I like the fact I can see the water boiling and it’s easy to see water level . It takes around 3 ni s to boil water. The outside of kettle dies get very hot as it’s bouling.  Show details

Worked for ONE DAY ONLY! Should be recalled for SAFETY REASONS – I loved the idea of the kettle for herbal teas, etc. I even purchased one as a gift for someone else. Worked for the first day. Woke up the next morning and the kettle had too many issues. The water would cut out at the wrong temperature. It wouldnt allow you to program it. Then it wouldnt work for 15 mins. We tried everything such as a cold… Read more

boot, etc and nothing worked. We have given up and now need to buy a new kettle. We received a replacement from Peters of Kensington only to learn about the dangers of this kettle. It should be recalled for safety reasons. DANGER WARNING: Be careful there is a "keep warm" function and if you dont intentionally turn it off, it can suddenly start to boil. I had the worst burned arm experience of my life, as I reached over the kettle one day and it suddenly started to boil - and the boiled steam burned the inside wrists of my arm. I spent 24 hrs putting burns creams, and taking pain killers for a few days (something I rarely if at all do) and my arm was bandaged and took weeks to finally be bearable. Update 2025 -- 3 years later now and the scars have thankfully faded. It was one of the worst experiences of my life. I contacted the special person we gifted this kettle as they have young children, and told them to throw it away as it is too much of a danger.

Perfect until it fails – I originally bought this kettle from CostCo about 4 years ago and loved everything about it; it's build quality, the water display window, the temperature selection control, the look etc. However, it didn't last very long, it literally died and shorted out the power supply to our house within 10 months. There wasn't any warning or indication that… Read more

it was failing, it just failed. It definiately took me by surprise because I look after all of our appliances and I regularly descaled the kettle and it never suffered any abuse. I contacted Cuisinart warranty support, who were wonderful, and they quickly sent me out a replacement kettle. I figured that was going to be an isolated incident and I would get many more years out of the new kettle. I was wrong.

Since the first kettle, I have had 3 replacements, all of which have died. They have all been within warranty period and Cuisinart have provided fantastic customer service. I wish I could speak more highly of the appliance itself because I can't fault the customer service team.

I've decided that I can't continue on this course and am going to have to find another kettle with similar features but a different brand. It's disappointing because, as far as kettles are concerned, it's everything we wanted (when it worked). I'm surprised at how unlucky I have been with this product but obviously I'm not the only one.

Great when it works, but it doesn't last long – Purchased in March 2020 - started acting up intermittently in March 2021. When it works, its' great - I love the ability to set different temps for different teas, but it develops a strange phenomenon, which becomes more and more common, where it just flashes and will not turn on. Disappointing and I'll try to seek a refund.  Show details

Even the replacement developed faults – I bought this kettle because I love the different temperature options for different teas and in that respect it has been wonderful. But otherwise it’s been exceedingly disappointing for what I thought was a reputable brand appliance and for the amount of money spent on it. I bought one from Victoria’s basement in 2017, about 2 years later it… Read more

ended up failing in an epic and dangerous manner when it ended up developing a massive leak after I’d placed it on the electrical base.

I had a relatively uncomplicated experience claiming on the warranty despite not having the receipt because the manufacturing stamp on the bottom showed it was made within the warranty date.

The replacement kettle I received mid 2019 has been acting up for the last couple of months now (less than 2 years again) where the start button won’t work 4/5 times when I press it and getting worse.

It’s also dangerously hot to the touch when it’s been used.

I’ve contacted them again but am reluctant to receive another replacement considering the experiences we’ve had with this product.

Poor build quality. Stay away – First of all let me begin by stating we are a household of just 2. Secondly I treat my appliances with the utmost care. So when my trusted Sunbeam kettle of 7yrs finally laid itself to rest. We decided to splurge a bit and bought this kettle from Victorias Basement 18 months ago. And it cost a fair bit. Now the damn thing has started apart in our… Read more

hands. First the temp buttons stopped working all bar one the 80deg. So we made do with that. Next the open button that opens the lid stopped working so we had to resort to filling the kettle via the spout. The last straw was today whilst boiling the kettle the top half of the cover detached and dropped off leaving the bottom half of the lid exposed. Exposing a dirty & rusted lid. So my advice to all is avoid the Cuisinart kettle. Any of them as it looks like they have a very poor build quality.

Waste of money – I have the worst experience with this brand during the warranty period this bloody useless kettle broke twice and it was so difficult to deal with the whole warranty process never again and guess what and now it's broken again.dont waste your money people Show details

Fourth One Failed after Eight Months – I really like the design and functionality of this kettle, so I have persisted for a couple of years now. But I am finally giving up. My first kettle failed within a few months and it was replaced under warranty. Than that one failed within a few months. I think that the warranty folks were a bit sceptical, but after providing further proof, I… Read more

was sent another replacement. Then that one failed! I decided not to try claim a replacement under warranty, yet again. I was starting to feel like I was the problem.

After using my old backup kettle for a while (and getting annoyed that it didn't have temperature features), I decided to put a voucher I had towards another Perfectemp kettle. Yes, I know. After three times bitten, you would think that I would be very shy. But I figured that I had only paid for one of the previous three, so I would try again. Late December 2019, I received my fourth kettle. And now it has died too.

I am really starting to think that this is by design. In the past, printer manufacturers have been known to make their products fail *on purpose* after printing a certain number of times. This is possible with electronics - deliberately self-sabotaging appliances that cannot be repaired and have to be replaced. I wonder if Dept of Fair Trading can test for this?

WHAT A TOTAL WASTE OF MONEY – Purchased July 2020 Failed August 2020 This Kettle has FAILED after just over ONE month of use! Stopped boiling water yesterday 23/08/2020. Tried different power-points just to make sure that it was actually the kettle. But the Kettle just stopped working - mid boil! Just 'died' as it was boiling the water. Very disappointed with this… Read more

purchase. I read all the reviews and watched all the product videos I could prior to purchasing this particular model of Kettle. After all the product 'hype' I expected that it would last longer than this. Will not be purchasing another Cuisinart appliance. This is the worst kettle of any that I have ever purchased. Even less expensive kettles that I have previously purchased - have lasted longer than this. Took ages to heat the water too. Will not be wasting my money on another Cuisinart appliance. Did not even make it through the warranty period. Cost me $157.00. Invoice is attached. I would not recommend this product to anybody. Should last longer than a month.

Not very reliable – Purchased March 2020 Failed June 2020 Three months life is very poor for a $140 kettle Pulled out my old $20 Kmart kettle, still going after years of use Maybe you don’t get what you pay for Show details

Another one bites the dust. Avoid! – The search for a reliable kettle goes on after this one just stopped boiling water. This is our second one after the first died within the warranty period. Such a shame because it’s a nicely designed kettle, perfectly functional (when working) and compliments the kitchen. Customer service was fantastic when the first kettled died and we were… Read more

quietly confident this one would go the distance after many initial positive reviews. Unfortunately it seems not to be the case. Over the years we’ve had expensive kettles go faulty within a couple of years so Cuisinart is not alone here. My advice is to avoid bell’s and whistles kettles, such as the programmable ones. Too many things to go wrong with them and they’re not worth it. The replacement is a cheapie from Kmart. Want to bet it lasts longer than all my fancy kettles put together?

Very unreliable – Now on the 4th kettle in 6 years. Lid failure, electronics failed. Because of the initial cost & inconveniance of claiming on the warranty, it's time Cuisinart made this kettle more reliable. Show details

Did not last long – Just after using for a year now does not close and since last week the water leaks from the bottom which makes it too dangerous to use. I would never buy this brand Show details

Died while store in cupboard – The kettle itself is great. You can program the temperature you require, and it is easy to use. But like all items today obsolescence is built in, my kettle died while store in cupboard. However my husband is an electrician so I asked him to look at why it had stopped working as it had, had so little use. What had died on the kettle was the power… Read more

base, on his pulling it apart, he found that the connections had been made to corrode away inside the base. Unrepairable. So much for a quality brand product.

Great...until it dies! – I love these Cuisinart kettles, but I won't buy another one. I've had two now and both just suddenly died. They just stopped heating. The first one was purchased on sale at a good discount and lasted exactly one month past the three year warranty, then died. Since the brand seemed to have a good reputation, I thought this was just bad luck and… Read more

bought another (with the assistance of a credit voucher from Appliances Online). However, this second one lasted only fourteen months, then also completely died. It's been six weeks since I reported this to Appliances Online and so far nothing's been done, so I can't comment on Customer Service because I don't know yet whether the fault lies with Appliances Online or Cuisinart (supposedly Cuisinart needs to come and check the kettle before they can do anything about replacing it). I can't recommend these kettles at all, especially at their usual pricing.

3rd kettle - hope this one does not leak – The kettle itself works amazing - boils quickly and quietly and looks great. About 14 months after purchase, it started leaking. Paid the S&H to return kettle for warranty and a brand new one was shipped to me about 6-8 weeks later. Less than 4 months later, THAT one started leaking and worse than the first time around. I called Customer… Read more

Service and refused to pay the S&H again (and did not have to argue hard on that point). I will say their Customer Service people are friendly/helpful. Less than 1 week later, I got a new kettle and prepaid postage to return my faulty one. Here's hoping that 3rd time's a charm...

Very disappointed – We have had this kettle for 10 months and been very disappointed in our purchase. While it is great to be able to heat water to different temperatures, we find it very annoying that, when 100 degrees is selected, the kettle take ages to switch itself off . It seems to boil away for around 40 seconds before eventually turning off and the kitchen… Read more

gets very steamed up. The keep warm function keeps turning itself on even when we turn it off so as soon as you sit down with your cuppa you have to jump up again to switch the "keep warm" button off as the kettle has decided to reboil.

But the main complaint is that after 10 months it has died and Cuisinart have ignored repeated attempts to contact them.

So we are regretting buying this expensive kettle and not just buying another $50 kettle from Big W.

Overall very disappointed in this – This kettle is definitely not worth the price Cuisinart sells it for. I gave it a couple of stars because it did boil water, keep warm etc. In spite of some of what it did do properly, my husband and I are very upset and disappointed in this Cuisinart kettle's overall function. I agree with all the other one star reviewers that this kettle has… Read more

some serious faulty issues. Cuisinart should definitely listen to what is happening with the very unhappy consumers buying this particular product of theirs! Alas it doesn't appear to be the case because this kettle still continues to have problems. My kettle's lettering disappeared before the one year of owning it was up. A definite manufacturing flaw to begin with. What was that all about? We never did get any satisfactory explanation regarding this matter! The kettle was replaced after a bit of negotiating with Cusinart's customer service department. The outside does get extremely hot which was specified by Cuisinart. Consumers should be very watchful of this because one can seriously get burned! I found it hard to take out the filter to clean it. To my mind it is in a cumbersome position. SO, given this kettle is not even three years old in spite of some of the other problems with it, it came to quite a surprise to me/us when just like that it stopped working yesterday. No warning, poof...........Dead! We paid over $100.00 Canadian dollars for this kettle and one would certainly think it would last for much much longer than that!! So, unfortunately for me, I am now on a quest for a new electric kettle. Hope I have better luck next time! Thanks for reading!

Unreliable – I have has two of these kettles in 4 years. The first lid wouldn't open after 12 months and then it stopped . As I liked the design I was prepared to buy another. Wrong decision as the replacement died 20 months later Show details

It blew up – My kettle blew up last night with a bang and lots of acrid smoke about 20 - 30 minutes after I had used it. Luckily I was in the same room. Loved it otherwise. Show details

Good to start with, now piece of junk – I purchased the Cuisinart CPK17-A Programmable 1.7L Kettle from Myer in April 2016. It was a great kettle to start with, but after about 14 months the lid started to stick when the the open button was pressed. This has gotten progressively worse and now it will not open unless it is pried open, and feels like it will totally fail very soon. … Read more

This kettle cost $129, so I would expect trouble free performance for at least 20 years, given our previous stainless steel cordless kettle cost only $30 and lasted for 15 years.

I contacted Cuisinart Australia, via email, and they didn't even bother to respond.

Its one and a half months short of being 3 years old and it has died. It still lights up an beeps, but the element doesn't heat up. $129 for a kettle that doesn't even last 3 years, premium price for a piece of junk. I have replaced it with a $20 stainless steel kettle from Kmart, and if it doesn't last 10 years I'll be shocked.

I finally got around to dismantling the kettle, to see if it was reparable. After removing the cover from the underside of the kettle the evidence was clear, the element had blown, it had literally blown through the metal encapsulation. As the element is encapsulated to the base of the kettle it is not replaceable. I'm just glad it didn't catch on fire when it blew.

Had two of these kettles - both leaked – I purchased the red model initially and it was working fine until after about 12 months it started leaking water. I returned the kettle to Minimax and after waiting about 4 weeks, the kettle was replaced. By this stage, the red model had been discontinued so I was disappointed to accept the stainless steel model in its place - I loved the… Read more

appearance of the red kettle. Nonetheless, the replacement kettle worked fine until just recently, the same problem developed. The kettle is leaking water again. So, it is going back to Minimax and I will not be accepting a replacement. I have lost confidence in Cuisinart and will not be buying this brand kettle ever again.

Great kettle, but sadly, very unreliable – There is a lot to like about this kettle — the automatic function, with six different heat levels, and especially the keep warm function, are great favorites in our family. We use the kettle all the time — multiple times each day with tea drinking people at home all day. The suggestions from Product Review to focus on —the taste of the water, ease… Read more

of determining the water level, speed of heating and temperature of the outside surface are all beyond reproach — excellent. However (sadly because we otherwise love the kettle) we have had three and they have all broken — they have simply ceased boiling water.

All three have come from Urbane Sauvage in the Tuggeranong Hyperdome in Canberra, who have replaced them without question (they are great). However after three failures, it seems there is a design fault, and we won’t be replacing this one. We’ll try to find a more reliable brand. We do have other Cuisinart appliances, and have never had a problem. The date purchased is the date of the most recent replacement.

Looking at other reviews reminds me that we also had (on our second kettle) a broken lid — it didn’t stop us from using it and was really only a minor irritant. The text on the buttons wore off on our first kettle.

Didn't last that long – This Cuisinart kettle didn't last that long. The kettle stopped working altogether. It would stop and re-start sometimes and then didn't seem to heat properly. The three year warranty covered me for a new replacement. I'm giving four stars because of the very good after sales service and the extended warranty.  Show details

Not worth the money – After exchange on the first kettle this one has passed away also.Instead of lasting 2 years it lasted 5 years Looking at the cost of this kettle it is a premium price made in China, I will not be buying another one will go back to Breville.There plenty of other brands to choose from at better prices  Show details

Love it! – Love this kettle, especially 1) you can control the temperature and 2) it has the keep warm function that means that you can keep the kettle boiling on and off for half an hour like an urn. The only drawback which seems to be a Cusinart thing is that the print comes off the buttons very quickly. This happened to our Cusinart toaster too, so when… Read more

we bought this one I put clear nail polish over the print of the buttons and the print hasn't faded even though we've had it so long. Easy to clean and very spiffy looking too.

Works well but lid mechanism poor – I've had this kettle for about 6 or 7 years now and it hasn't missed a beat - I love the temperature control on it, and in terms of that it's been fantastic. However at about 2 years in, the 'open' button got stuck down and it's a beast to get the lid open. I haven't replaced the kettle as it cost a lot of money and all the temperature control… Read more

kettles on the market seem to have similar issues. All the writing wore off the buttons pretty quickly too. It's a pity because it looks good and does what it's supposed to and that's why I gave it four stars, but I wouldn't buy it again and I'm not sure I'd buy another Cuisinart kettle unless they specifically (and vocally) fixed these issues that everyone seems to be having. If I were a first time buyer reading reviews and saw this heavily discounted, I'd buy it because it the temperature control on it is excellent. I really like Cuisinart products so this has been disappointing.