deferit

When I first started to use the deferit app, I used it for everything. Lol. It has some good perks, like credit building or reporting payments. But also if you get behind, or miss an installment payment, you can reach out for help.Deferit works with you on getting payments extended. Show reply

Deferit has helped me n my family alot within these last couple months.It allows me to manage my bills more and have a little extra to help throughout the month,I am a very satisfied consumer Show reply

Awful customer service - No real-time customer service. They don't value you one bit – Terrible customer service - Absolutely horrendous UNABLE to talk to a human in real time. Took weeks to resolve a simple account issue. They claim to have online chat but it says they are offline and sends an email. Yes it was business hours. They then take days to respond and come back with questions about your identity even though it’s in the… Read more

form they make you fill out. Back and forward waiting days at a time. A simple phone call or even the online chat could resolve the issue in minutes.

Don’t waste your time with them as they cleary don’t care about their customers with the nonsense I’ve had to deal with.

Had another query about a bill that was due next day – Still trying to get it resolved by simply being able to have someone to help!!! Bill is now overdue because there is absolutely no real-time customer service. If something goes wrong you WILL NOT be able to get it resolved in under a week. Go to someone who values there customers.

Well rounded "BNPL" product, but I'll be closing my account – I have been using this company on and off for years for those unexpected bills that creep in. You upload the bill and they're paid fairly quickly. I've had to deal with a few minor issues (the same ones over and over) like verifying my account with I.D which has been frustrating because they lock your account while they do it! Usually because… Read more

you add a new card - one time is acceptable, 5 times is plain frustrating and stupidly excessive.

I have had mostly positive experiences using their app. Although I have decided to cease using their services after a second rise to their monthly fee since July where it has gone up to $9.99 starting next month. This would be fine, but they also add on fees for the bills they pay. For example I have 3 bills uploaded one is $710 which is costing $721.48 to repay, another $453.62 with a repayment of $461.24, and another bill of $140.00 with a total repayment $142.92. That's a total of $21.97 in fees, plus their account keeping fee of $10 - to essentially provide a 42 day credit account on $1303 worth of credit. Which really in the scheme of things isn't a lot, roughly 2.5% however, this flies in the face of their spiel about hating to charge fees and then saying how they don't charge interest. The bottom line is they do, they just disguise and word it differently. At the end of the day it is simply cheaper & more convenient to put it on my credit card and utilise the interest free period. I originally started using it because I preferred to see where these start ups were going rather than support the banks, but I feel a lot of people have trapped themselves into these services with money they can't afford to repay and these companies are now capitalising on that.

I had a really good credit rating – Hi everyone, I’m writing as I’m concerned about the hard credit check. 2months ago I had a credit score in the 800’s, so I thought. As I was unaware that one of the agencies had information on my file that dates back 20yrs. After numerous knock backs I found the file which has nothing but every application I’ve ever made, no defaults. And after a… Read more ·  2

painfully long phone call on hold, I was told that I have to apply for my file to be rectified by email which takes up to 8weeks, I also have to list everything individually for it to be removed. Due to this I now have applications denied on my file that would not have otherwise been denied and 10weeks later I’ve still heard nothing from this agency. What are we suppose to do about such a ridiculous process that penalises us for their mistakes with no-recourse. I’d love some advice on this if anyone knows something I don’t. In the meantime I will apply for this service which will undoubtedly add to my frustrations as a business owner and single father just trying to get a little help after COVID destroyed me. Thanks and apologise for the novel.

Thank you so much Eula for your very helpful assistance today with my Deferit limit increase enquiry. Your very prompt response and friendly email communications were both professional and supportive. I really appreciate your assistance today and highly recommend Deferit for bill management. Show reply

Deferit was there for me they help through some difficulties issues .Deferit protect the security of my information. I was pleased of having to go through to show proof of who I was that's a company that needed to know exactly who I was someone that doesn't give your account to another client. I truly appreciate Jeraldine Jenna and Tina for everything that took to get my account back to where it was in good status. Show reply

I have been using Deferit for many years. I had my identity stolen for 25 years. I was locked out of my Deferit account and over 100 other personal account. I am in the recovery process of recovering my identity theft and standing up to those responsible. Like many of my other accounts I had to find out if I could recover my Deferit account. I was… Read more ·  2

terrified that I may not be able to recover my Deferit account. The Deferit Support Team who supported me were really lovely and respected me throughout the process. Although the staff had no idea about the story I have written here, I was treated with respect and kindness. The Deferit Support Team were very professional to deal with and most of all friendly. I highly recommend contacting staff if you ever have any issues. Kind Regards.

I’ve been trying to access my account and pay for the subscription for over a month! I have probably about 30 emails back and forth with help team. They’re very nice but I still can’t pay for the subscription.

SHOCKING. My card was blocked and after a month of communications and lots of patience, the Deferit employees informed me they could not provide a date on when the technical default would be resolved. A complaint to the AFCA was made and I was then threatened with legal action and account closure. Staff are inconsistent with their information, responses are delayed and the manager unprofessional.

Don’t use it, it’s false advertising. I selected to pay my bill in 4 payments twice only to have the full amount withdrawn from my nominated bank account. I mean why would I use deferit, which charged a $2 fee, when I could have paid the bill directly in full with no fee. It defies logic. I raised this with them they advised I needed to get a… Read more

refund from the biller before they would refund me which of course is nonsensical as the bill has been processed and paid already. I raised this with them but have received no further response. It’s a scam. Used it once, Will never use it again!

I've had Deferit for a long time. I've build my credit from a small amount to a satisfactory limit over time. They've handled quickly and efficiently. I've never had a problem. My account occured a flag thru my bank (for lost card) and Deferit took measures to lock and secure it, until verification was provided to unlock. Show reply

Eula was so great and helpful understood my situation.Eula help me so I can get back on my feet. I am so grateful for people like Eula there is not a lot of people out there who would help. Show reply

Deferit in general and Eula particularly, were understanding and helpful in an issue I was having today. Issue solved instantly, while also offering alternate solutions. Thanks - appreciated very much. I've been using deferit for years now, its usually car rego, school fees etc The flexibility they offer and their prompt payment of any bills I upload is outstanding. Show 2 replies

I have used deferit for a number of years. I find it to be a great and useful tool to help budget and break large bills up over time. Customer service is bar-none and there are no hidden fees or interest charges. Great service. Show reply

Very good company! First I was like I didn’t know so many fake ! But trusted them! N they payed my bill negotiated with Verizon n got lots of fees waived ! Will keep on n recommended for ur own use Show reply

I had to sort out my account I was locked out of and couldn’t make any payments. I wasn’t sure if I had a duplicate account but they fixed it up very quickly and I am again able to use my account. Thank you especially to Neha for all your help. Show reply

Very extremely happy with Deferit service and helpfulness especially during very tough living time we all are going through ATM especially with the cost of living Show reply

Have used Deferit for some time now. It is great for budgeting bills and their staff are very quick to respond to queries. Very happy with this service. Nothing but very positive experiences. The support I have found are most friendly and helpful. Show reply

Excellent service bar none. They process your request in no time. I asked for an extension due to unforeseen circumstances and it was approved quickly. Deferit has been a necessary budgeting tool for me. Their fees are so reasonable. I don't have anything but praise for this outstanding product. Show reply

I had a really positive experience with Deferit. The team member(Neha) I spoke with was incredibly helpful, patient, and made everything easy to understand. They went above and beyond to ensure my questions were answered and that I felt supported. It’s rare to get such friendly and efficient service, and I really appreciate their assistance! Show reply

Got the help that I needed. Sometimes response time can take longer then 24 hours and that can be a bit of a inconvenience. Still a great app and tool to have in a time of need! Show reply

Thank you Deferit for being a god send in times of financial difficulty and for being flexible with me in resolving my problem when I had to reschedule my payment. The most useful financial assistance app I have ever used. Thank You Deferit. Show reply

I’ve said it before and I will say it again.. if it wasn’t for these guys, I tell you what I would be in the poop. There’s never an issue too big for them that they don’t try to understand and help you to best that they can… thanks guys Show reply