Interest-free repayments and no establishment fees for ZipPay (maximum $1,000 account limit)
3 month interest-free period for ZipMoney (minimum $1,000 account limit)
Flexible payment plans - set up weekly, fortnightly or monthly repayments to suit your schedule
$6 Monthly Account Fee if you have a balance
$5 ZipPay / $15 ZipMoney Late Fee if you've made no repayments within 21 days of the due date
1.5% payment processing fee if you use Zip to pay bills
Minimum $40 monthly repayment required
Conducts credit checks during applicatiopn; will affect your credit score if you default on payments
Reviewer Photos & Videos
It’s super convenient, until you have an issue..
I used zippay for a few years with no problem. Super easy and convenient... Until I moved overseas. As I was no longer living in Australia, I withdrew most of my money from the card that was linked to my Zip account, and deposited it into a new bank in NZ. Payments kept coming out of my Australian bank account automatically as usual, until the funds remaining in that account ran out. However, I didn’t receive a notification that the last payment had declined, as they had sent a text to my AU number (totally my fault, I should have been keeping ...a closer eye on the account, but it completely slipped my mind). Fast forward a few weeks, I eventually realise what has happened and try to make a payment. Zip wouldn’t accept my NZ card, so my sister let me use her card. But the payment would not go through. I contacted ZipPay to find out what the issue was, and was informed the transaction had been blocked by the bank (again not ZipPay’s fault). I asked if there was another way I could make the payment, and was given bank account details I could make an international transfer into. I made the payment for the outstanding amount, and waited for the payment to appear on my zippay account. Weeks go by. Nothing. I contact zippay again, and explain what has happened. I was told they had no record of receiving this payment, although it had been taken from my bank account. I confirmed the bank details I was given with Zippay. All correct. ZipPay then suggested I had transferred into the wrong account and asked me to send a screenshot of the transaction. Now, anyone who is familiar with international bank transfers, will know that the money does not go directly from the payers bank to the payees account, there is generally a third party involved, which is the account that my bank statement showed, not ZipPay’s. And strangely the team at ZipPay could not comprehend this, at insisted that, 1: they had searched for the payment, and it had not been received. And 2: I had transferred the money into another NZ account, despite being charged and international transfer fee, therefore I had made a mistake that had to be rectified. However I was fairly certain I had in fact made the payment into the correct account, as I had a friend check the details before I submitted the payment, and I wasn’t willing to continue making these payments if ZipPay was going to continue to “misplace” them, which I informed them of. So then I had to deal with my bank, to get a record of the bank details I had transferred this money into. This took the better part of a week. Eventually I received proof that I had deposited the full amount that was outstanding at the time of payment, into the correct account, and forwarded this information to ZipPay. Now miraculously, they “found” the payment immediately after receiving this proof, however it was not for the full amount that I had transferred. ZipPay suggested that the remained had need deducted as a transfer fee. Since when do banks deduct a fee from a transfer ZipPay? They charge an additional fee. Which I was. As well as the statement I sent you as proof of payment, clearly states that the full amount was transferred into ZipPay’s account. Also, after I sent the payment to ZipPay, that they claimed they hadn’t received, WHICH THEY HAD RECEIVED, but their team was to incompetent to locate, they referred my account to a creditor, for a payment that I had made weeks earlier, but due to their own incompetence, we’re unable to find.
They like to lie
Signed up for 3k and I needed more so then I called and got told that I would be able to access the full amount strait away, I just had to get the company I was buying off a robotic order (was only wanting half of the full amount) and when I signed up I got told I can only use $1000 until I buy something and pay it off for 6 months. Only then they can review your account again to maybe get the amount I applied for
Great to use BUT hard to talk to!
I have had a pending amount on the account for over 18 months despite 4 or 5 attempts to have them clear it they say they can't unless the merchant removes it; Problem been the merchant knows nothing about the pending amount! Come on people get your acts together please.
sarah this one is for you !!
@sarah This is just for you !! I don't have use any of these BNPL apps yet but was curious about reviews then I saw your review on totally winging about their technical incompetency or whatever... But looks like you are the one really incompetent here who didn't know the difference and went on to complete full application for two different products.. I am not associated with zip or anything but I just had to step in.. You are funny sarah.. get checked,,
Like any other fast money and credit card service provider.
Approval declined recently to buy a much needed fridge just over $2k, despite our credit history with these knombes the past 3yrs with auto payments greater than the min monthly payment prior to due date and a credit rating of 820. Cya....account cancelled from a dissatisfied individual.
The worst payment method to create and account to (user unfriendly)
I have been trying to create and use this pay now for a while. 3 weeks on and I still don't have an account.
I tried creating and account multiple times and still don't have access.
After trying for a couple of weeks, I went and created an Afterpay account and it was seamless.
I have been using Afterpay until now.
However, I bought Zipco shares and thought I should give Zip another try only to go though the same agony once again.
I now know why the Zip shares are under performing.
My partner and a friend also tried to create accounts only to and in disappointment.
Now I can see why Afterpay shares sky rocketed whilst Zip shares are ending in loss.
I am definitely selling my shares and investing in Afterpay.
OK but one major gripe.
In all it’s an OK system, however, I HATE how you have to make your minimum payment on a set day. I want to make payments of more than my minimum payment regularly but don’t because I want to ensure I pay on the day required. And they know this. If 50% of people are on direct debit and 50% of the remainder forget to pay their minimum amount on the EXACT day, not before, ZIP get to charge 25% of their customers penalties. I find that predatory and unfair. I’d like to see them allow minimum payment anytime before the due date.
Waste of time
Good luck getting approved with ZIP.
Tried to get approved 10 months ago with no black Marks and a very good credit score, but for some reason was refused, fair enough.
Have tried again today with a now excellent credit score, still no black Marks or late payments against me and STILL been refused!
Not sure exactly what ZIPS lending criteria is but its seems like a joke. I am sure I will receive the same generic response from ZIP saying how they are practicing responsible lending and to check my credit score etc etc, it's been checked and I have a perfect credit score!
From now on going to stick to After Pay I have been using them for smaller purchases over the last 12 months and they are a great.
0 stars - absolutely disgraceful - marks all over my credit record and they are dishonest and shady
Beware - they will put black marks all over your credit rating, even if you are approved. I am a paying customer of ZipPay, and yet, there is still a black mark on my credit report from ZipPay.
As others have mentioned, their site is filled with technical bugs. I tried to login once and was asked to apply. I thought I was re-applying for the product I was trying to log in to, but apparently I was supposed to know that I was applying for a whole other line of credit. I was declined - another black mark on my credit report. Of course, this is s...upposedly my fault. They talk about responsible lending, but then not two weeks later I get an email saying that they want to increase my credit limit for ZipPay. So, they want me to take on the responsibility of $3000 in credit??!! But they put black marks all over my credit report? No thank you! I can't wait to pay for my current balance. I will NEVER buy anything using this company again. And I will also remove them from my eCommerce store, which allows customers to buy through them (for the princely sum of 6 % + GST). They are just the worst and most dodgy finance company. And I hope they get what they deserve. I will tell anyone who is interested how CRAP they are. ZipPay sucks. PS. I wrote to them when I was first offered a credit limit increase to ask about credit reporting. They said nothing would get put on my credit report. SO THEY LIED.
Too many log in errors
"Oops something went wrong". Get used to that when trying to login... When Afterpay isn't available it's tempting to use zip but it's not as flexible. With a flakey authentication service I worry about security. This login issue has been an issue for years. I'm not sure I'll continue using this service as having to contact help all the time defeats the purpose and ease of a transaction system with online purchasing.
Absolutey Misleading ...
I have used ZipPay on Bunnings click and collect yesterday (June 8) and my total order only costs $27.83 but I don't understand why they charging me $154.00 monthly schedule payment for it on the message they sent me, they definitely a Scammer and straight away told Bunnings to cancel my order and will just reorder it using Paypal to be safe, also told ZipPay to just cancel my membership I don't to be a Victim anymore and I keep sending them a message but they don't respond, AfterPay better I've been using them and had no issues and I have to use ZipPay because Bunnings doesn't accept AfterPay so I used my Paypal, I HAVE WARNED YOU GUYS! don't use ZipPay.
15 minutes of waiting for my call to be answered ended up hanging up
Would be nice if they had more staff to answer phone calls. The wait time to get through is ridiculous. I waited for 15 minutes and then hung up as I couldn't wait any longer to speak to someone
- Verified customer
Very handy when you need it
No issues so far, very handy when you need it and reliable. no complaints for me so far. The site is nice and simple and it seems to be supported by most major sites now days which is good.
Do not make a decision to support this company by signing up.
We have done a trial for just over 1 year as a We wanted to experience how their platform works from the view of a customer, essentially lending money to make small purchases, as we were looking to use their product to promote and sell health products but unfortunately Due to our experience, we have no confidence in the ethics of this company, for commercial reasons.
If you are barely able to meet your payments, watch out for the exorbitant interest charges which are not clearly up...dated from month to month on your statement purchases, therefore you end up paying off for example a $100.00 purchase with added interest of around $23.00 and more even though you may think you have paid off the purchase. It’s not clear enough as to what specific items purchased are paid off in the interest period. If you request to put a hold on your account so you cannot use the facility, they will advise you that this option is not available, essentially leaving the temptation there to continue using the credit, remembering that this was a trial we conducted to determine user experience. So a person who for whatever reason may lose their financial income and would request to have the account put on hold to prevent increasing their debt, would not be able to do so, yes, understand the responsibility is on the account holder however in tough times people will use the credit that is available, then end up paying the minimal monthly and end up paying accumulated interest for a long time. You should be able to block your account so you cannot make purchases or at least have that option offered. Note also when you applied for this product the first thing that happens is our Credit Score drops for a few months. When we asked Zip why this would happen, they said, it should not, so we checked with both Major Credit Agencies and both advised that the ZIP Money product is categorised as Revolving Credit, which is seen as a negative in Credit scoring. Would have been good to know this prior to opening the account.
Worst customer service
So I’ve been trying to reset my password. A link never sends through. Was told by customer service they couldn’t help me. Tech never got in touch. I have no idea how much is owing on this stupid account or even how to cancel it. Would not recommend at all. Got in touch with consumer affairs regarding it...
Questions & Answers
Can you cancel an order that is still pending and is so how do you go about it?
Yes if the company you ordered it from accept you don't want the product. I bought something from Amazon and it was pending on zip and cancelled on Amazon and was not charged on zip. Good luck
Please contact the merchant directly to discuss the cancellation of the order.
Can i pay my rego nsw
You are able to pay certain registrations with Zip. To confirm what billers we accept, Please contact our customer care team at email@example.com for further clarification.
Hello my name is Belinda Tearle and i have applied for a zip loan. I am needing an authorization code to give to Hewitt Trade Services. Waiting to get aircon instilled
May you please help me.
In order to do this simply login to your Zip account using a smartphone (not an iPad or tablet), or open the Zip App from the app store, then select 'Shop In-Store' from the menu at the bottom of your screen.
You may be prompted to "Send me the code", once the code is received, please enter your SMS code into the app, once this is accepted, you will be able to generate an In Store code.
Then you just show the code or bar code to the shop assistant and this will link the purchase to your Zip account, and that's it.
ProductReview.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links.