Zip Pay
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Reviews
Was a great product with Flexible Terms This has changed.
Retailers are quoting incorrect interest free periods.
Then I log on after purchase and i have been given a mere three months to pay.
Ok, Well I am paying full account balance and will retain account for this situation to reverse?
If it does.
Kind Regards
Anthony
Hi Kyle
Thanks for your comment. I do not wish to discuss. The truth is above. I don't have an enquiry, as i have spoken to your team on a couple of occasions. I am fortunate to be able to pay out ba
... Read morelance and I think its best i just pay it out for the time being.
Really bad company
They just don’t care about people, neither their small shareholders or young customers. No wonder why the share value is on the floor and investors want to run away.
ZIPPAY are bullies who clean out accounts
In 2022 Zippay reduced my line of credit from $1000 to $400. When I asked them why they said for continuous late payments. I explained to them that this wasn't always the case and in most cases it was a result illness or ZIP staggering there withdrawals. They referred my case to another department there decision was upheld. No evidence requested not even a discussion. Rang and they wouldn't allow me to speak to that area. I let it slide. Then i got a nasty email from them. I asked them why I was sent it and they said they couldn't tell me.i go
... Read moret an email and txt telling me I had missed a payment. (A payment I thought they had taken) I recieved my pension today and went to my account to see if they had done a catchup and noticed that they had cleaned out my account to partially pay for my arrears. How do they know the balance and exact amount to take out. They are somehow able to monitor my account. WATCH YOURSELF with this company they are accessing more from your account than an agreed Direct Debit
Hi Gary,
Thanks for the review.
... Read more I'm sorry to hear your experience with Zip has not been the best. Just to clarify, As part of your agreement with Zip, you must meet your contractual minimum monthly repayment, please see your recent statement to confirm the monthly amount required and its due date. If your minimum monthly repayment is not met your account will fall into a state of arrears. As a result, we will direct debit your payment methods to repay the overdue amount and restore your account status. If you would like me to look into this further for you, please fill in the form below. https://help.zip.co/hc/en-us/requests/new?ticket_form_id=4439804505487&tf_description=REF:382023 Thanks, RoseAs stated i have been unwell. i had a stroke in August 2022. i do endeavour to cover my monthly repayments but they never seem to come out when they should so if i think that the payment is due on the
... Read more 28th i think whatever is in my account after is mine. Of course i can be aware of what affects my balance and work it out from there eg 4 monthly payments from different vendors XYZ = 65 ABC = 70 DEF = 38 and ZIP =60 Total 233. so if it looks like 233 comes out then my bills should be paid and I am trying but only ZIP seems random. Then there is the other concern regarding my balance. An amount taken out that is significantly less than my monthly repayment and was exactly the amount in my account at the time. That meant i had ZERO balance. if i thought it was in there and i could afford the bus. i couldnt. if i wanted to eat or buy groceries i would have got to the checkout and found i couldnt pay. This is MUCH MORE OF A CONCERN and i would like to know how you knew exactly what to take. where is a partial payment in the T&C and where is it okay for you to take whats in an acount leaving a customer with no funds. I look forward to you sending me the terms and conditions and highlighting the sections requested. And you can look forward to a response from the appropriate authority, my bank &/or Financial Ombudsman, &/or ACCC and/or whoever takes such inquries. should this be deemed unacceptable behaviourHi Gary,
So I can submit a formal complaint for you and help you further, can you please complete the following form:
... Read more https://help.zip.co/hc/en-us/requests/new?ticket_form_id=4439804505487&tf_description=REF:382023 Once received, I will correspond with you via email. Thank you, Kyle
Great
So handy when things pop up and easy to use. Cheers Zip
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Awesome company
Awesome customer support and service.A++++++++ cannot fault any part very accommodating
Double Payment
Not knowing system I accidentally made a payment when had direct debit set up. Consultant quickly set up refund and Accounts contacted me quickly and refund happened very quickly. Outstanding service given by all involved.
Love zip! You buy now and save
Zip is awesome, I can save money while spending with Zip, it’s great for paying utilities and car rego
Its so handy
Its Awesome... handy and easy to use... i love it..
Great Service
Thank you have made life easier when things have been tough
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Perfect
I love this site it’s one of the easiest I have used but also prefer talking to a person as the answering service has been no help to me kind regards
Excellent outcome
The wrong amount was deducted but was quickly refunded. The staff was very helpful on the phone.
Zip Pay
Zip pay has been very helpful in allowing me to buy things I wouldn’t be able to afford in other times. I can’t thank Zip Pay enough for allowing me to part of this great organisation it’s bought so much happiness in my life thanks
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Great Service and easy to use App
I find Zip Pay has been very useful. The App is easy to use and the payment options are excellent.
Appalling!
Zippay requested i apply for zip money. Commenced application but didn't wish to proceed and since then my zippay account has constantly been suspended as account "under review". Constantly confirm my identity and continue to be "under review ". Never have been behind in payments so fail to understand the logic behind the suspension except that zip would rather lock people into zip money at a higher rate!!
Appalling customer service and when I complained they demanded account be in $0 and fully paid off before they consider "review". Just ridiculous.
Joined afterpay plus which is so much better, easy to use and transparent.
Zippay you are useless.
Hi there,
My name is Kyle, I'm sorry to hear you have not had a great experience with Zip.
... Read more We may educate you on products available, however we would not ask you to apply, so I'm interested to find out more regarding the request received to apply for Zip Money. If you could please complete the form link above, I will be able to securely access your account and look into this further. https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382023 Once received, I will correspond with you via email. Thank you.No point! Ialready made a complaint and the response was that they wouldn't look at my account until the amount was $0. I completed the facial recognition. My wife was assisting and unwittingly her f
... Read moreace was taken and I had to recommence the steps in providing my driving licence, passport and face recognition and yet Zip continue to question my security. I have never been late with a payment. Only once was there suspicion activity being used for Europe rail when I wasn't overseas when I opened a bogus sms text from Zip. At this time Zip was helpful however since they question who I am and have even implied that I am a women??? My voice is my voice and I certainly hope the LGBTQI community is not treated with similar suspicion!!! APPALLING!Hi Fran,
So I can look further into this, can you please provide the 7 digit reference number for the complaint you submitted?
... Read more You should have received a confirmation email with the reference number attached.
Great service and easy payment schedules
Friendly service and on-line assistance - I have had no problems at all
Questions & Answers
how can i pay car rego with zippay in south australia?..it only gives me the option to pay bpay bills
Hi Eddy,
If Service SA give you the option to pay via card, and you have the available funds, you can pay by generating a single use card in the app!
If you still need further assistance, please contact me via the form below:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382023
Thanks,
Kyle
Why I am I unable to contact anybody at ZIP by phone? Your chat bot is next to useless…
I found it to be ok. I suppose that the reason for no phone contact is for security reasons
Stuart, please, enlighten me…. How do you get in touch with them…. I REALLY need to talk to someone there…
Hi Roel,
Sorry to hear you've had trouble reaching one of our agents.
The current wait time is 10 minutes. You can reach our customer care team (02) 8294 2345, 9am - 5pm Monday to Friday.
Alternatively, I can assist you via email. So I can access your account, please complete the following form below:
https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382023
This will return to me and from there I will correspond with you as soon as possible!
Thanks,
Kyle
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Hi Anthony,
My name is Kyle, I'm sorry to hear you've had trouble using Zip to pay.
... Read more So I can look further into this, can you please complete the following form: https://help.zip.co/hc/en-us/requests/new?ticket_form_id=360013183676&tf_description=REF:382023 From there I will correspond with you via email. Thank you!