This PC will test the patience of a Saint
Quality is not good I have two issues to share about these expensive PC’s. Firstly mine hisses like you’ve got Tinnitus, Secondly it’s permanently stuck in Tablet mode. they’re junk.
Disappointed: New laptop does not boot after 2hrs of use
I got hooked into buying this laptop (with 512G of SSD) after seeing it being listed as one of the best on almost every technical review site.
Purchased from DELL AU with premium support for approx 3200$.
Received in 10 days.
Took it out of the box, updated drivers and applied windows updates as requested, restarted and now it won't boot into windows and is stuck on the DELL logo screen with a flashing LED sequence that indicates a system board/memory issue.
Got in touch with tech support. They have been prompt and helpful but can't nail dow...n an ETA after 2 days to source a replacement board and provide onsite repair. I'm obviously not happy with the repair route and want a brand new replacement (hoping I got a lemon and there is no systemic issue with the XPS13).
This was far and away the most expensive laptop I have owned, and by far the least reliable. The internal mic did not work from new, and required two replacement screens to get it to function. The sound card produced erratic white noise, requiring a replacement motherboard. The wifi randomly cuts out, and frequent driver updates have failed to solve the problem. The active pen has a habit of stopping working several times an hour, and driver updates make no difference. Now the SSD hard drive has died with no warning, causing me to loose valuabl...e data. As it is out of warranty, I have a hefty repair bill or a dead machine to choose between. Ironically I have HP and Sony laptops which have outlived the Dell by 10 years and never needed repair.
Purchased in April 2017 for A$3,000.00.
- XPS 13 9380, Early 2019
- Verified purchase
Poor Quality, Poor Reliability & Terrible Uncompromising Customer Service
After purchasing the premium version of the Dell XPS 13 (9380) laptop in Feb-2019 directly from Dell whilst in the UK - with 12 months manufacturer’s warranty and Premium Support (which was supposedly transferable to Australia) - I was initially happy with what appeared to be a good device. However after only 14 months of use the motherboard died suddenly, unexpectantly and without warning shutting itself down whilst in use, connected to and powered by the Dell TB16 Thunderbolt docking station at the time (all with suitable surge protection). ...The laptop will no longer start, is now unusable and Dell Australia refuse to compromise on the expired manufacturer’s warranty (also stating it does not have any international warranty) and refuse to repair/replace what is obviously a defective product that is not fit for purpose given the price paid and quality and longevity inferred by Dell and reasonably expected by consumers ($2,600 for 14 months use). Instead Dell Australia expect the consumer to pick up the cost to replace the faulty motherboard despite vain attempts to explain basic consumer laws to Dell (both available under UK and AU law) that are there to protect consumers over and above the basic manufacturer’s warranty. The product is obviously not of merchantable nor acceptable quality given the premium branding and high price paid and would be expected to last much longer without a major fault. Consulting with Dell UK from Australia was a totally different experience. They recognised the severity of the fault and irrespective of the recently expired 1 year manufacturer’s warranty and Premium Support contract, Dell UK offered to extend the warranty into a 2nd year free of charge and were happy to repair the laptop free of charge if I could get it back to them in the UK. Now being in Australia and given the current travel restrictions I have no plans to return to the UK. Postage with the appropriate level of insurance to the UK is expensive and with the current extended postal/repair/return timeframes this would leave me without a device for several months. So much for an international company providing international transferable support for international traveller’s. Dell Australia are unwilling to show any regard for basic consumer laws and quality expectations. Dell Australia have been completely unhelpful, totally uncompromising, shirk their basic responsibility and do not care much for customer service nor customer satisfaction. I’ve purchased two Dell monitors and numerous accessories over the years however I certainly would not consider purchasing a Dell branded product again in the future. Searching the internet there are numerous references to faulty Dell XPS 13 laptops of this model due to motherboard failures and other hardware issues - a device that appears to be a lemon with latent defects. As part of an international company, Dell Australia really needs to lift its game and do more for its customers - worldwide.
- XPS 13 9350, Late 2015
- Verified purchase
Great little laptop if you have the patience to wait DELL to fix the factory bugs...
Bought on sale from Max Mart, Dell US in 2016. Old spec. Luckily with 1 year full on site service warranty. Within 6 weeks the camera and mic were gone. A DELL technician came home and fixed them. In less then 2 months same issue happened again. Again a DELL technician came and this time changed the whole part with brand new. Well, i have to say it has been a great little laptop since - reasonably fast, sturdy, reliable...
Still in use, although the camera got broken again and now it is out of warranty
horrible, broken cant fix
i barely use this laptop, all up it has had maybe 100 hours of use. firstly the motherboard failed just inside warranty. now i cant turn it on a few months later, no support all out of warranty, what a waste of $2500
- XPS 13 9360, Late 2016
- Verified purchase
Not Good Enough For Its Price, Bad Quality Build
I bought this laptop a few years ago and was very excited about this.
However, after paying such a high price for a top-end model of XPS 13 (9360) one would expect excellent durability and great customer service....that was not the case.
I took really good care of it - never took it to school, never dropped it, kept it in a waterproof case, never exposed it to too much heat or cold...etc. In fact, it looks good as new and doesn't even have a scratch on it.
However after 2-3 years, one day suddenly the touchscreen stopped working. The display wo...
DELL XPS 13 is Very Disappointing, Don't Buy
THis computer has been nothing but trouble since I purchased it from Dell.ca in November 2018. Driver issues and the sound not be activated or becoming deactivated everytime a new software updates was loaded. Now one of the USB ports stopped working. it was not worth he $2500 I paid for this computer just over a year ago.
Expensive piece of junk
One of the most expensive laptops out there with the most problems. Screen flickering, coil whine, constant fan running on light load and the weight makes it one of the worst laptops at it's expensive price range.
Failed computer; won't honour warranty
This unit failed completely after 9 months.
Took 6 weeks to have them agree to a replacement under warranty, but after 8 weeks I am still haven't received a replacement, nor any explanation of how many months I will have to wait.
For the amount of stress, time wasted, and inconvenience I really wish I had bought from a better manufacturer. I'll never buy from Dell again.
Do not buy!
I have had nothing but problems with this computer. Didn't work straight out of the box, sent it to dell to get it fix and it came back to me still not working. Months go by and I still have reoccurring problems such as battery life, trackpad issues, touch screen issues just to name a few. DO NOT BUY.
Dual display via Usbc Daisy Chain
I purchased the Dell XPS 13 9365 2-in-1 about 10 months ago, after too many issues with Microsoft Pro and 3 docking stations. I currently run the XPS 13, with two Dell P2719HC monitors on the dell dual monitor stand, using USB-C daisy chain display port to the second monitor.
Everything was working well for a few months and then after a software update from Dell the monitors stoped working.
After a day on the phone with Dell and hours of downloading drivers we got it working.
Three months pass, another Dell software update and the Monitors ...stop working, at 8:15am this morning at 3:56pm and three technical support staff from Dell, I finally get them working again. The bottom line, if you are prepared to lose one day every three or four months speaking with Dell support, you should buy this configuration. If like me you are a small business that can't afford too lose days to Dell, do your self a favour and buy an apple. I have a six-year-old Apple laptop at home that never gives me any grief.
Dell XPS quality control issues
Dell XPS 13 9380 which I've purchased on Dell.com.au on-line store has quality control issues.
First of all, the packaging contained a long black human hair inside the internal box with the laptop. That was a very disgusting.
Second, the screen has an enormous back-light bleeding issue. It feels like a cheap and a very low quality screen from unbranded manufacturer.
Third, the overall build quality is low. The laptop has scratches on the aluminium edges which felt sharp to touch. The power button with the fingerprint scanner was not aligned we...
Good computer but broken warranty/ premium extension system
I had a 2 year warranty with premium business support. Prior to expiry I was invited through the Dell support assistant to extend my warranty and premium support. I filled out the form. I heard nothing back.
3 days prior to expiry I rang with a technical issue, which was resolved. The consultant said I had to wait for the warranty/support to expire before renewing. So after expiry I filled out another from linked to support assistant. I heard nothing back.
So I rang again, and am still to hear back from Dell
Purchased in February 2017.
- XPS 13 9350, Late 2015
- Verified purchase
Could have been my favorite laptop, but its less reliable than my 2008 Mini cooper s
I bought this as an investment. It was the most money I've ever spent on a laptop, so I spec'd it as high as possible to make it last. Although size and weight, as well as the CPU, 16GB RAM, 1TB SSD and lovely screen have stood the test of time (and by that I mean circa 2 years), it's sadly let down by its poor reliability.
Plagued by driver issues, sleep-resume problems, occasional blue screens, audio crackles, and worst of all the dreaded flashing orange battery light. And there's a lot of users out there who experience the same fault.
Dell XPS 13
This ia. "NEW XPS 13" from Dell with i7 , 16 GB Ram
Hi, if you use this for work then be careful of the following lack of features
- No USB A ports
- No HDMI/VGA port
-Micro sd card reader only
Only USB C and you pay top dollar for flakey add ons.
- Poor battery life
Cheap build quality, junking it after a year, not happy
Build quality is poor, after a seemingly pretty innocuous fall the computer has basically separated from itself on one side near the hinge, and now wedges itself right open each time I open or close it, exposing electrical components within. When I sought to have this repaired, repair shops said it was a design flaw in the machine and they couldn’t help, suggested I contact dell. I did that, and they want to charge me over $500 to fix it, and have insisted it’s not covered by any warranty. I’ve had this machine, which cost nearly $2000, for abo...ut a year and have basically decided to cut my losses and go back to Apple, which I’ve always previously used, and will now never buy another Dell product again. An Apple computer has unibody aluminium design which would never fall apart like this machine did. Poor, cheap build quality is the downfall for this Dell product, their crappy customer service is the icing on the cake. See ya later Dell
Do not buy
I've had trouble with my laptop since day one. Incredibly short battery life, randomly shuts down, randomly closes pages without saving them. Now the laptops screen will go black every time I turn it on after the dell logo. The computer is now unusable and dell support is of no use.
- XPS 13 9365, Early 2017, 2-in-1
- Verified purchase
Shuts down...... occaisonaly
This is my 3rd Dell 2 in 1 XPS 13. I bought it from JB HIFI. The first one had a bubble in the bottom right corner of the screen so I took it back and swapped it. On the 2nd one, the letter P would occasionally NOT WORK.... so I swapped it again for the 3rd and final one. This one is fine except.... it occasionally shuts down in the middle of whatever it is i'm doing. This can be very frustrating. Apart from that it works well. It is quick, has great features and came with an awsome stylus/pen which lets you sign documents on the screen - nice!
The new Coffee Lake processors make this beast even better
Bought this around Boxing Day, and have loved it ever since pulling it out of its is packaging. It’s thin, light, and very well constructed. Also, it has a plethora of ports (2 usb 3.0, 1 usb 3.1, full sd card slot, noble lock slot, earphone jack hole), and a battery gauge on the outside.
The battery life is AMAZING! I get around 10 hrs per charge, as the new 8th gen processor along with the FHD screen helps to conserve battery. Also, the keyboard and trackpad are great to use.
Only thing that I don’t like is that it gets kind of hot, and the fan is kind of loud under heavy load
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