Dell XPS 13 9360, Late 2016

XPS is great – I'm using XPS 9360 for the last 5 years, and still running nicely. As an IT guy, I can fix minor issues and contacted twice customer service over the previous 5 years. I always purchase high configuration laptops to keep the laptop for a while otherwise, we need to change it every two years. I'm supporting stopping e-waste. After 5 years of use,… Read more

I'm confident with DELL XPS and planning to buy another one now. My experience helps others to decide on buying XPS.

Pros: 1. High spec 2. Better screen resolution 3. Not bad customer service 4. Performance is great, and never had any issues 5. Lightweight and easy to carry on.

Cons: 1. Within a year, the battery performance was not great, so Dell replaced the battery. Unfortunately, after 3 years of battery gone again, I ordered a battery from Dell for $200 and fixed myself.

Overall, I'm happy with the laptop and don't expect all the laptops are 100% perfect.

Not Good Enough For Its Price, Bad Quality Build – I bought this laptop a few years ago and was very excited about this. However, after paying such a high price for a top-end model of XPS 13 (9360) one would expect excellent durability and great customer service....that was not the case. I took really good care of it - never took it to school, never dropped it, kept it in a waterproof case, never… Read more

exposed it to too much heat or cold...etc. In fact, it looks good as new and doesn't even have a scratch on it. However after 2-3 years, one day suddenly the touchscreen stopped working. The display worked fine but there was no touch input for some reason. So I reached out to Dell and they said it would cost $400+ to replace the whole screen, and I would have to pay for it! This is absurd Dell. I would not expect that for such an expensive product, especially one that has been this well-cared for to have a fault such as this AND not be fixed by Dell for free.

Expensive piece of junk – One of the most expensive laptops out there with the most problems. Screen flickering, coil whine, constant fan running on light load and the weight makes it one of the worst laptops at it's expensive price range. Show details

Dell XPS 13 – This ia. "NEW XPS 13" from Dell with i7 , 16 GB Ram Hi, if you use this for work then be careful of the following lack of features - No USB A ports - No HDMI/VGA port -Micro sd card reader only Only USB C and you pay top dollar for flakey add ons. - Poor battery life If you dont need the above then it is a fast machine, but I value… Read more

"alive time" over "unusable" time.

The 1-2 mm saved in case width is definitely not worth it. I have a i5 Acer for $1000 that runs as well and has all the functionality.

Cheap build quality, junking it after a year, not happy – Build quality is poor, after a seemingly pretty innocuous fall the computer has basically separated from itself on one side near the hinge, and now wedges itself right open each time I open or close it, exposing electrical components within. When I sought to have this repaired, repair shops said it was a design flaw in the machine and they… Read more

couldn’t help, suggested I contact dell. I did that, and they want to charge me over $500 to fix it, and have insisted it’s not covered by any warranty. I’ve had this machine, which cost nearly $2000, for about a year and have basically decided to cut my losses and go back to Apple, which I’ve always previously used, and will now never buy another Dell product again. An Apple computer has unibody aluminium design which would never fall apart like this machine did. Poor, cheap build quality is the downfall for this Dell product, their crappy customer service is the icing on the cake. See ya later Dell

The new Coffee Lake processors make this beast even better – Bought this around Boxing Day, and have loved it ever since pulling it out of its is packaging. It’s thin, light, and very well constructed. Also, it has a plethora of ports (2 usb 3.0, 1 usb 3.1, full sd card slot, noble lock slot, earphone jack hole), and a battery gauge on the outside. The battery life is AMAZING! I get around 10 hrs per… Read more

charge, as the new 8th gen processor along with the FHD screen helps to conserve battery. Also, the keyboard and trackpad are great to use.

Only thing that I don’t like is that it gets kind of hot, and the fan is kind of loud under heavy load

DELL Australia wont honour 9 month old XPS13 warranty – This is now my second XPS 13 and both have had screen hinge issues. The current one is 9 months old and their 'escalation team' say the hinge is "damaged". The laptop has never been dropped, no scratches, and never mishandled. Forced now to try to go through Consumer Affairs to get a remedy. Don't believe the nonsense that Dell is a reputable multinational company and can be relied on.  Show details

Everything I Wanted – I wanted a no-nonsense laptop for research. No fiddly touch screens, spinning displays, fat graphics cards or virtual reality thanks. Coming from an Apple background, I wanted something to a similar design and reliability standard. I needed it to be easy to transport and durable. I feel that reviews tend to be biased towards bad experiences,… Read more

and I enjoyed this product enough that I want to recommend it to others in a similar position to how I was.

This device is light, durable, quiet, has great battery life, and good processing power. Its design is clean and has many subtle features I appreciate. The track-pad and keyboard feel nice. The inner face where you rest your hands has some sort of plastic with grip that also doesn't seem to scratch. When you close the screen, it doesn't wobble or feel weak like some other products do. It doesn't seem to heat up much, even when strained. The display has a very narrow frame, meaning the screen covers the majority of the face/panel. There's virtually no sound unless running several intense applications, in which it's still very quiet.

I have not experienced any problems so far. Very happy with this, cementing for me the reputation the XPS has as a no-nonsense, quality laptop.