Will not refund - buyer beware!!
We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ)
Then we booked with delta. Corona arrives and delta cancels our flights. Delta will not refund money. Delta is charging consumers a cancellation fee if they want to get any money back...but delta cancelled the flight! How can you legally take money, not provide a service then say it is ‘your policy’ to keep the money or only give some money back. They might be cheaper but they make they have ripped off their consumers during this pandemic. Absolutely disgraceful. Please do not use this airline!!!!!
- Verified customer
Attendants ‘accidently’ double-charge on drinks, terrible service and food
Apart from inedible food, let me list how shockingly terrible our Delta Airlines experience was:
1. Only around half of the air bus Ipads were working so no entertainment for our LA to NYC flight (I just had to look at those who WERE watching movies and wish I was too)..
2. My husband was double-charged for a beer and upon calling Delta for a refund, they told me he also purchased a wine directly after he purchased a beer (which is a lie, neither of us drink wine). After making it extremely painful and trying to accuse us of a non-existent win...e purchase, they then agreed to refund the charge, but one month later, still no refund. 3. Service unprofessional 4. Never ever again in my life would I use this airline or any of it’s associated airlines.
Flew from San Francisco to sydney via LA.
Good service, lots of food available & entertaining was fine. Easy booking process and update using Delta website.
I would definitely fly with them again
DELTA (acronym): Doesn't Everyone Loath This Airline
Booked airfare from Brisbane to New York with Virgin Australia. They code share with Delta for the LA-NY leg. Ageing 767 fleet. Made us board last then forced us to check in carry-on because overhead lockers were far too small and most passengers had over-sized carry-on bags. Water leaking from reading light above seat in front of us. FAs stuffed tissues in the leak. Everyone had their blinds down from taxiing right through to landing (illegal in Australia) so no view of anything for 6 hours. Woken up by dog's barking because Americans apparent...ly need to take comfort pets on aircraft. All the reading lights on port side came on in unison and could not be switched off. Obviously electrical issues with aircraft. Landed in NY through a violent storm, worst ever experienced. Would have diverted in Australia.
Atrocious, cruel check in staff @ Boston international
My son & wife Business class travel out of Boston international heading home to Australia. They missed their flight cos checkin staff refused to allow his wife to travel on her married name. Even when they produce their original Australia marriage cert. her passport in maiden name. No help offered, just refused to allow boarding. Refused to contact virgin-original carrier or offer any assistance. This is what u can get if u travel on delta one. Enjoy delta atrocious cruel inhumane indifferent business class service by boston international ground staff. When u ground staff delta Boston international can treat delta top customers like that u are surely a long way from human civilisation
- Verified customer
Thought these guys were one of the better US airlines but have had multiple issues. Arrived at airport for an 11am departure which was delayed to 1, to 2 to 3 to 6pm. What a joke. No compensation or even much communication. Dont even know why it was delayed. Wasnt an airport or weather issue as other airlines on same route were fine. I'll stick to American going forward.
My fiancee and I flew Delta (after a 13 hrs flight from Australia to LAX which we had no complaints with virgin Australia) then we flew Delta from LAX to Vegas. We had an amazing flight with the polite air stewards who couldn't do enough to help. We flew back on the 20/10/18 at 600am after we were married and oonce again had an amazing flight. Kellieanne Young and David Brown.
My husband and I were booked Brisbane Au to Seattle via Korea on Korean airlines in Business. However due to late departure in Brisbane we missed out connection and were put on Delta a bit over an hour later. We were nor particularly impressed. Howver it was a good flight with attentive, pleasant staff and even the food was reasonable in fact better than many. I am now considering them for a flight we will take early 19.
My one tiny whinge is that I had the large doonas and pillows (nice by the way) stuffed in the gap between our two middle ...
Atrocious & unprofessional flight attendants
The flight attendants were rude and abrupt. From Sydney Aust to Los Angeles (flight DL40 on 18 June, 2018 @ 11am departure) - worst service ever. It consisted of 3 meals and 2 out of 3 times the they just walked straight past me without any acknowledgement and skipped my meals. When I tried to call the stewards back (which was quite embarrassing) they just ignored and I had to wait till the stewards on the other isle walked by. When I advised that my meal had been skipped although I was awake and waiting, she did not care. The flight attendants...were of very mature age - 2 were brunettes which 1 had glasses and the other was blonde. When service came to collect trays an Asian male collected mine and spilt chocolate custard on me then insincerely apologised. Then the 3rd tray collection the mature aged brunette lady came and squished rubbish in my coffee cup and spilt coffee on me. Instead of apologising she said she now needs to get napkins as she didn’t know there was still coffee in there when she had a CLEAR vision of the tray. She was very rude and acted as if it was my fault. I’ve never witnessed such poor service and it’s unfortunate to say we will NEVER be flying with Delta airlines again as the flight in itself and the pilot talent was flawless.
Delta USA Domestic
Reasons why you should avoid Delta Airline within USA, if possible.
I booked with an online agency and paid extra for a window seat before the wings for a clear view of outside. To my disappointment found no window at all at that seat (15A). Aircraft was a Boeing 737 and for still unexplained reasons, I am not being told why there is no window at that seat and why this fact is not highlighted when selecting that seat. Customer Service at Delta just sent me a seating plan for that aircraft saying it is a window seat. I have sent them a photo sa...
- Verified customer
I booked from Delta's site my tickets for Sydney <-> Denver via LA. My flight from Denver to LA was delayed and I lost the flight back to Sydney. I was supposed to arrive at LA at 21:30 but I arrived at 00:30. Delta booked me a hotel at LA in order to get the next flight to Sydney which was planned for next day at 22:30. The problem is that I had to check out from the hotel at 12:00, which means that I had to wait at the airport for 10:30 hours. Delta also gave me one coupon to have lunch (one meal in 24 hours, thanks Delta for keeping me slim).... The best part of the story, however, is that I got a seat next to a giant guy so I had to sit in half seat during my flight. I asked several times the crew to take me to another seat, but they couldn't find any, although this was not true (I spotted empty seats 3 & 5 rows in front of me).
- Verified customer
Everything went well, except for one long delay
We flew with Delta to the NYC in May 2017 via LAX. The first leg from Sydney was on Virgin metal (DL6799) and that went well without a fuss. The connecting flight (DL1197) was delayed a couple of hours and we got in to NYC just before midnight. So we spent sometime in the lounge using Priority Pass and had shower to kill time. Could have left the airport for In-N-Out burger given the 6 hrs layover but was exhausted after the flight and decided not to. We also flew to Fort Lauderdale on DL1879 without any issues. Will flow with them again in the future if price and connecting time/airport is right.
Stay as far as you can from this airline - and don't look back.
If you can avoid flying with this airline - do so! I flew with Delta from Melbourne to Vancouver via Sydney and LAX. Delta lost my luggage in LAX and I found out when I landed in Vancouver. This was mid June. It is now mid August and I am back in Brisbane and I have still not heard a single thing regarding my claims for missing luggage as well as my expense reimbursement. There is no way I can contact them for a follow up on this - if any one knows any way I can contact Delta please let me know. To add to the horror that is Delta Airlines, the ...staff looked like they did not want to be there. My flight from Sydney to LAX was extremely uncomfortable and the staff (aside from smacking their chewing gum and rolling their eyes) were rude and did not care for the passengers on the plane. I get you're probably tired and had a long day - but if other flight attendants can do it (on other airlines), so should you. Will never fly with Delta ever again. EVER.
Horrendous - Staff do not care
Unfortunately I had no choice but to choose Delta due to my connections in the US. I usually fly Virgin to LAX and they are just awesome. Besides the plane feel much more cramped than Virgin, I found the staff very unenthused and basically just don't care about their job. I get it's a tough gig, but other airlines do it very well. I had to wait in line for check-in for about 1.5hrs which was also a pain. They do have great connections from LAX time wise, but moving forward I will go with Virgin and put up with it. 14hrs is a long time with a grumpy flight attendant.
- Verified customer
Delta Comfort+ is NOT Premium Economy
I have just returned from the US and booked through Virgin Australia as their Premium Economy is excellent. I did not notice that the return flight was operated by Delta Air Lines. NEVER AGAIN!
They provide an Economy seat with only three inches extra of legroom. No additional width to the seat and the food and the service is Economy. No problem except we had paid almost twice the economy fare.
When you are 180cm tall and on a 13 hour trip home you need to stretch out. Not in Delta Comfort+.
To add insult to injury the entertainment system ...
- Verified customer
Worst travel experience ever.
This is probably the worst airline I have ever encountered. On my flight from JFK to LA, a Delta employee dropped a bottle of liquor from an overhead compartment on my head. It was a very strong blow and the bottle broke. I nearly lost consciousness. All Delta did was to reseat me in a dry seat (mine was all splattered with liquor) and give me an ice pack. You think compensation? No! Just an email with apologies for the inconvenience! I still have concentration problems one week after this incident. Never ever fly Delta!
I spent six and a half weeks in USA undertaking three tours and had to make various connections via Atlanta Airport with Delta Airlines. Newark Airport to Dallas - left on time and no issues, New Orleans to Memphis - left on time and no issues and Nashville to Las Vegas - left on time and no issues. The staff were courteous and assisted me at various times.
Questions & Answers
I’m flying with delta airlines early next year and I’m flying with virgin airlines first and I’m worried about their checked in luggage allowance saying the measurement is 157cm (L+W+H). I work at a bag store with luggage and majority of our large cases are over that. Are they very strict?
My experience with Delta checked luggage is that they are more concerned with weight rather than dimensions. Delta just wants your money per suitcase. Check if Delta and Virgin are booking partners and if all your bookings are through Virgin, then ask Virgin if Delta will cause problems. Do not expect help from Delta staff in USA. They will just 'pass the buck' onto someone else. If you are going to pay for the baggage at each USA airport, then be advised that check in and luggage payment is done at kiosks. You attach kiosk supplied baggage labels to the suitcase, then take the luggage to a counter to hand over for it to be security checked behind the walls and loaded onto planes. As for cabin bags, Americans try to take as much as they can to avoid paying for checked luggage. Some of their carry-on are so big they would not be allowed on Qantas or Virgin. So the overhead lockers get filled up very quickly. If you are not used to the American accent, the call up for the seating can mean that you board as last group and miss out on overhead locker space. Hope you have a better experience than I did earlier this year (2018).
i am flying sydney to los angeles monday 26th august arrive la 6 .45 am connecting flight to calgary with westjet at8.50 am. is 2hrs and 5 minutes enough valid connection time?
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