We had flights to America from Australia booked with air New Zealand. Air NZ made a schedule change which didn’t suit so we received a full refund no problem (thanks Air NZ)
Then we booked with delta. Corona arrives and delta cancels our flights. Delta will not refund money. Delta is charging consumers a cancellation fee if they want to get any money back...but delta cancelled the flight! How can you legally take money, not provide a service then say it is ‘your policy’ to keep the money or only give some money back. They might be cheaper but they make they have ripped off their consumers during this pandemic. Absolutely disgraceful. Please do not use this airline!!!!!

Apart from inedible food, let me list how shockingly terrible our Delta Airlines experience was:
1. Only around half of the air bus Ipads were working so no entertainment for our LA to NYC flight (I just had to look at those who WERE watching movies and wish I was too)..

2. My husband was double-charged for a beer and upon calling Delta for a refund, they told me he also purchased a wine directly after he purchased a beer (which is a lie, neither of us drink wine). After making it extremely painful and trying to accuse us of a non-existent win...

Flew from San Francisco to sydney via LA.
Good service, lots of food available & entertaining was fine. Easy booking process and update using Delta website.
I would definitely fly with them again

Booked airfare from Brisbane to New York with Virgin Australia. They code share with Delta for the LA-NY leg. Ageing 767 fleet. Made us board last then forced us to check in carry-on because overhead lockers were far too small and most passengers had over-sized carry-on bags. Water leaking from reading light above seat in front of us. FAs stuffed tissues in the leak. Everyone had their blinds down from taxiing right through to landing (illegal in Australia) so no view of anything for 6 hours. Woken up by dog's barking because Americans apparent...

My son & wife Business class travel out of Boston international heading home to Australia. They missed their flight cos checkin staff refused to allow his wife to travel on her married name. Even when they produce their original Australia marriage cert. her passport in maiden name. No help offered, just refused to allow boarding. Refused to contact virgin-original carrier or offer any assistance. This is what u can get if u travel on delta one. Enjoy delta atrocious cruel inhumane indifferent business class service by boston international ground staff. When u ground staff delta Boston international can treat delta top customers like that u are surely a long way from human civilisation

Flew from Brisbane to LA then on to New York November 2018 window shutter broken stale food seat and table dirty from previous flight entertainment screen not working lost luggage and emails to customer service manager and CEO ignored . Avoid Delta airlines at all costs

Thought these guys were one of the better US airlines but have had multiple issues. Arrived at airport for an 11am departure which was delayed to 1, to 2 to 3 to 6pm. What a joke. No compensation or even much communication. Dont even know why it was delayed. Wasnt an airport or weather issue as other airlines on same route were fine. I'll stick to American going forward.

My fiancee and I flew Delta (after a 13 hrs flight from Australia to LAX which we had no complaints with virgin Australia) then we flew Delta from LAX to Vegas. We had an amazing flight with the polite air stewards who couldn't do enough to help. We flew back on the 20/10/18 at 600am after we were married and oonce again had an amazing flight. Kellieanne Young and David Brown.

My husband and I were booked Brisbane Au to Seattle via Korea on Korean airlines in Business. However due to late departure in Brisbane we missed out connection and were put on Delta a bit over an hour later. We were nor particularly impressed. Howver it was a good flight with attentive, pleasant staff and even the food was reasonable in fact better than many. I am now considering them for a flight we will take early 19.
My one tiny whinge is that I had the large doonas and pillows (nice by the way) stuffed in the gap between our two middle ...

Missed my flight because of their flight delay. Paid several hundred more to arrive at smaller airport for convienence. $27.00 reimbursement...really???? No follow-up, no questions, just the way it is. Never fly Delta again!!!!!!!!

Polycarbonate bag fractured. Lock broken. Bag contents rummaged through. No TSA note. No baggage claim receipt given. Still waiting to hear.

The flight attendants were rude and abrupt. From Sydney Aust to Los Angeles (flight DL40 on 18 June, 2018 @ 11am departure) - worst service ever. It consisted of 3 meals and 2 out of 3 times the they just walked straight past me without any acknowledgement and skipped my meals. When I tried to call the stewards back (which was quite embarrassing) they just ignored and I had to wait till the stewards on the other isle walked by. When I advised that my meal had been skipped although I was awake and waiting, she did not care. The flight attendants...

Reasons why you should avoid Delta Airline within USA, if possible.
I booked with an online agency and paid extra for a window seat before the wings for a clear view of outside. To my disappointment found no window at all at that seat (15A). Aircraft was a Boeing 737 and for still unexplained reasons, I am not being told why there is no window at that seat and why this fact is not highlighted when selecting that seat. Customer Service at Delta just sent me a seating plan for that aircraft saying it is a window seat. I have sent them a photo sa...

I booked from Delta's site my tickets for Sydney <-> Denver via LA. My flight from Denver to LA was delayed and I lost the flight back to Sydney. I was supposed to arrive at LA at 21:30 but I arrived at 00:30. Delta booked me a hotel at LA in order to get the next flight to Sydney which was planned for next day at 22:30. The problem is that I had to check out from the hotel at 12:00, which means that I had to wait at the airport for 10:30 hours. Delta also gave me one coupon to have lunch (one meal in 24 hours, thanks Delta for keeping me slim)...

We flew with Delta to the NYC in May 2017 via LAX. The first leg from Sydney was on Virgin metal (DL6799) and that went well without a fuss. The connecting flight (DL1197) was delayed a couple of hours and we got in to NYC just before midnight. So we spent sometime in the lounge using Priority Pass and had shower to kill time. Could have left the airport for In-N-Out burger given the 6 hrs layover but was exhausted after the flight and decided not to. We also flew to Fort Lauderdale on DL1879 without any issues. Will flow with them again in the future if price and connecting time/airport is right.

If you can avoid flying with this airline - do so! I flew with Delta from Melbourne to Vancouver via Sydney and LAX. Delta lost my luggage in LAX and I found out when I landed in Vancouver. This was mid June. It is now mid August and I am back in Brisbane and I have still not heard a single thing regarding my claims for missing luggage as well as my expense reimbursement. There is no way I can contact them for a follow up on this - if any one knows any way I can contact Delta please let me know. To add to the horror that is Delta Airlines, the ...

Unfortunately I had no choice but to choose Delta due to my connections in the US. I usually fly Virgin to LAX and they are just awesome. Besides the plane feel much more cramped than Virgin, I found the staff very unenthused and basically just don't care about their job. I get it's a tough gig, but other airlines do it very well. I had to wait in line for check-in for about 1.5hrs which was also a pain. They do have great connections from LAX time wise, but moving forward I will go with Virgin and put up with it. 14hrs is a long time with a grumpy flight attendant.

I have just returned from the US and booked through Virgin Australia as their Premium Economy is excellent. I did not notice that the return flight was operated by Delta Air Lines. NEVER AGAIN!
They provide an Economy seat with only three inches extra of legroom. No additional width to the seat and the food and the service is Economy. No problem except we had paid almost twice the economy fare.
When you are 180cm tall and on a 13 hour trip home you need to stretch out. Not in Delta Comfort+.
To add insult to injury the entertainment system ...

This is probably the worst airline I have ever encountered. On my flight from JFK to LA, a Delta employee dropped a bottle of liquor from an overhead compartment on my head. It was a very strong blow and the bottle broke. I nearly lost consciousness. All Delta did was to reseat me in a dry seat (mine was all splattered with liquor) and give me an ice pack. You think compensation? No! Just an email with apologies for the inconvenience! I still have concentration problems one week after this incident. Never ever fly Delta!

I spent six and a half weeks in USA undertaking three tours and had to make various connections via Atlanta Airport with Delta Airlines. Newark Airport to Dallas - left on time and no issues, New Orleans to Memphis - left on time and no issues and Nashville to Las Vegas - left on time and no issues. The staff were courteous and assisted me at various times.