DiDi Customer

Price scam! Estimated $53, adjustment $39! $92 total charge. Avoid DiDi! Edit: I'm satisfied with the resolution. Thanks Didi support for the promptly response. I posted above because didn't find where to contact the company. (Should through "my trip") Due to some reason the trip was marked "different route, time delay" so the adjustment… Read more

applied.

After few exchange Didi offered generous compensation including full refund and coupons. however I indeed am happy with the driver and the car think he should be awarded with his job not be punished empty handed because of human error/glitch, so I rated him 5 stars and tipped reasonable $$.

I would recommend Didi because of the competitive fare and customer service.

Whilst I have a current legal case against DiDi as a Driver ... I can add detail to many issues customers state ... 1. The Driver does NOT have ANY control over the fare charged. This includes tolls and 'cleaning fees'. It is DiDi who charge these NOT the Driver. 2. If you want to avoid the 'toll' .... you can tick that off when you make the… Read more

booking. Just remember ... YOU are making the booking, NOT the Driver. 3. The 'cleaning fee' is anywhere between $80 - $150. and is only 'submitted' by the Driver with supporting photos. There is a risk, that the Driver has used a previous photo. That is outright fraud, of course. DiDi still need to 'approve' the payment. The Driver can NOT charge the fee himself. 4. Size of car / extra leg room. There is no such thing on DiDi. Every car can carry four passengers. It is not the fault of the Driver or DiDi, if the passengers are 'larger than average'. Every customer should be checking their app immediately after the booking has gone through, to check WHAT TYPE of car has been allocated. If you find a small car is booked for you, and you need a larger vehicle .... THAT is your responsibility to cancel and rebook, until you get the car you want. If it takes five goes, that was your choice. There is NO method on DiDi to 'book a large car' ( where did you get that idea from ? )

People often get the two confused ( Uber and DiDi ). Just because you could book a large or luxury car on Uber, doesn't mean there is the same option on DiDi ( Think of the QANTAS and Jetstar analogy ).

Whilst there are some rouge Drivers out there, the majority of us are quite honest and fair. We expect the same from riders, and often, don't get it. We are NOT your servants. You do NOT own the Driver, because you think you are paying a $10. fare.

Checked Uber , prices were starting around $30, thought it was a bit steep for a relatively short journey. Thought I’d check DiDi, same journey $18, I booked it, driver arrived in 2 mins , car immaculate, driver very pleasant, it’s nice to have an alternative service .

Waited for almost 45 minutes for a ride on 12 Jan at Melbourne airport. Driver after driver accepted the ride only to cancel within minutes. The first driver that accepted the ride indicated he was 5 minutes away and within 2 minutes he indicated he… Read more

was waiting for me but he was nowhere to be found at the rideshare pick up point. Good thing is I was not charged for it. I understand that the airport was congested at that time but surely there must be some way to compel drivers to not simply cancel the ride acceptance just because the pick up area is congested. And they are not cheap either - almost the same as the other rideshare. Lesson learnt-never use Didi if the airport traffic is congested.

At first DiDi fare was customer friendly, now it's charging too much. Some times DiDi don't provide updated route map to drivers when there is a road work, then the driver takes different route and DiDi charges double from the customer. Now a days i don't book a ride with DiDi, uber is now customer friendly than DiDi. Show details

Cheaper than Uber most times and thankfully less drivers cancelling during peak periods when they are 1 minute from your house. Apparently take a lower cut from drivers too.

I was picked up this morning from Brisbane international airport and my driver was absolutely fantastic they were there when they said they were going to be there was no issue there was no problem and the price was absolutely amazing and so was the drive I will always use DiDi from now on

I stopped uber because of poor service and started using Didi this week. I am very impressed. I have used uber for 8 years in Australia and the cars and drivers I get are hit and miss sometimes good but lately in Perth I get dirty old cars and… Read more

drivers who’ve just started and have many tech issues. This week with didi my wait time was 3 mins max which is a first and the cars were very new, very clean clean and drivers professional for less than the price of an uber ride. It’s my first week only but I’m very impressed with the service. A lot of rideshare drivers have told me they prefer Didi passengers in Perth because Didi pays more than uber. I am a fan or their service. I used the express service by the way but still that was $7-$10 cheaper than uber.

words I cannot use to describe my anger at Didi my friend lost her wallet containing cash and cards and id papers, last Tuesday morning 25.02.26 contact Didi Customer services department via their phone number and email, many times, in one of the replies from Didi i was given the driver's contact phone number, I dial the number, spoken to the… Read more

driver, who knew my friend was a passenger sitting in his vehicle, I asked him to look for the wallet and he said he will get back to me shortly after 30 minutes, I immediately followed up this phone call by sending him a text message, i received nothing after 30 minutes, and waited a up to 1 hour, another phone call to driver, no reply and another text message and no reply, I replied back to Didi Customer services email which contains the driver's phone number, saying that your driver has failed to comply with Didi work instructions, usually standard reply apologising for delay, 12 hours and 24 hours and 36 hours, at each of those hours, contacted driver with phone call and messages and Didi Customer services with emails, on the 27.02.26, I went to the local police to report the lost property, I contacted Didi Customer services informing of the report to police, and text messaged the driver that i went to the police informing him that matter of simple lost property incident of failing to reply to me and Didi Customer services is now becoming a crime if it is still in his possession, so far, Didi Customer services and the driver have replied to the latest email and text, therefore until I answers from someone, then I have to assume this organisation is run by criminals,

I’ve been using DiDi for over 2 years expecting to earn Velocity Points, but there seems to be a huge gap between DiDi and Velocity when it comes to actually receiving them. My accounts have been linked correctly, rides completed, and all requirements followed — yet the Velocity Points have either not been credited or are missing entirely over… Read more

this period. I’ve reached out multiple times and the issue still hasn’t been properly resolved.

I’ve also been bounced back and forth between Velocity and DiDi trying to get answers, with each party referring me to the other instead of taking ownership. It’s been incredibly frustrating and time-consuming.

What’s most disappointing is that I’ve had to do all the work myself — tracking rides, gathering information, and chasing updates. I’m a customer. I shouldn’t have to investigate this between companies. DiDi and Velocity should have proper communication with their own partners rather than pushing that responsibility onto customers.

Recently I asked to speak with a supervisor and that request was refused. The young support representative I spoke with did her best and had to push the issue further because I wasn’t satisfied with the service or the lack of resolution. I appreciate her effort, but the overall support process and accountability has been very poor.

The partnership sounds great in theory, but in reality there’s a serious disconnect between DiDi and Velocity that needs urgent attention. If you advertise points for rides, there needs to be reliable tracking, clear communication, and proper follow-through.

I would really like to see DiDi and Velocity address this gap so loyal customers actually receive the rewards that are being promised.

DO NOT USE THIS COMPANY. We have had multiple charges on our didi account which were not us. The charges are not even in the city we are in or state . Trying to communicate the fraud with didi is nearly impossible. Over two hours of chat line back and forth I was repeatly lied to . My questions were not answered. The consultants you type to must… Read more

have English as a second or third language as they cannot comprehend English language . Their responses seem they don’t care about fraud or its victims. Further on after longer hours on DiDi chat I was promised a phone call from a manager within 24 hours two days in a row and nada. No calls. This company is really trash

Xmas eve had a delivery from a friend. The DiDi driver called from his car and said “are you coming out?” He sat in his car typing on his phone and speaking to someone on loudspeaker (not a familiar language). Waves his hand at me to open the door myself and grab the delivery. No eye contact or greeting. No manners. WOW

Another bad experience with didi, peak time accept the ride at the price quoted as uou are about to accept they increase it by double and then ask di you still accept. You accept the ride as you dont have much choice then they add more fees to the… Read more

ride without disclosing the amount, this is the 3rd occassion and it will be the last as they will keep doing this as long as they can get away with it, i urge to stay clear and use uber the cost is honest and the experience is more satisfying

Be very aware!!!! On Friday 12/12/26 I downloaded the DIDI app & searched for fare costs in relation to my travel. The fare inflated beyond the already inflated searched cost of Uber so I decided to drive. Later I checked I had been charged against my credit card $65 in two transactions. I haven’t used the service! As I am unable to contact DIDI… Read more

in any way, I have reported this to the fraud squad, cancelled my credit card & reported to police but Ive been scammed & it’s not likely these funds will be returned. I’ve also deleted the app & won’t use this so called service under any circumstances, unless DIDI contacts me to refund these charges that are actually being charged from the USA. RDPhelps.com It might not seem much but I can’t afford to give money away to scum. Please warn your friends & family!! I’m lucky I checked my account otherwise this could’ve been much worse but they have all my details so still very concerned.

Rule of thumb with DIDI; Don't expect appropriate responses to complaints or drivers who aren't entitled and obnoxious, don't ever think it won't be your fault with this company. Some of the drivers are decent but the percentage of drivers who are atrociously entitled, have no conflict or communication skills are higher. I've had drivers… Read more

attempt to solicit sexual favours on more than one occasion, intentionally driving the wrong way or driving away from a job once assigned and drivers intentionally causing fights to only then report you for responding in kind. The investigating process always ends with you being at fault, the driver being unmatched from you or a refund of money at best, regardless of what evidence or proof you have.

My adult children and my friends don't use DIDI because of the same reasons.

If you use DIDI, record the ride the entire time, have a back up plan to get to your location safely and always ensure you follow personal safety practices. Don't ever expect the investigation process to end in the drivers being held accountable.

App route incorrect. Driver had no clue. Cost tripled. Driver said we could apply for refund but I hsve tried, regardless of explantaion provided, Didi stops you from submitying, shutting down the complaibt. A $15 trip became over $45 which is not acceptable and frustrating. I thought the whole point was to lock in a price!

Effectively abducted a minor. My son got in with 2 friends and asked the driver if he could drop him along the way (approx 3 mins). Driver said yes but then refused to stop once they were driving. So drove my son over an hour away and he couldn't get home.

Their services are ok. But their game of increasing their prices every second or every time i exit and enter through the app, that is unacceptable. I wonder what these people think of users like me. We r not blind mate. Business is business only with values. Or else it is just loot in different ways.

Scammers who fraudulently accessed my bank after a google search for directions revealed a Didi pop up came on screen that day and the following 2days they falsely charged me 4times withoit me even being a customer and customer service don't care and won't help. I've had to file cyber fraud charges against company.

A few months ago. I signed up to DiDI. I have only used them twice. Yesterday, I went to use them again. I couldn’t believe that the previous driver had requested an $80 clean charge. I was unable to book a DiDi until I paid it. This driver was a complete scam artist. It was a short trip and there was no mess left. I messaged DiDI and… Read more

thankfully they respected my appeal and removed the charge. This has not encouraged me at all to try DiDi again. Dishonest drivers. I couldn’t believe it. Zero stars but a 1 star for DiDi for cancelling the fee. I deleted the DiDi app.

Worst customer service ever. Customers have no security. No customer hotline to call. When you do the chat it takes them long and you get timed out of 5 minutes just waiting for their reply. Raised an issue on my account and i think some of them doesn't read the issues. They just resolved it even if obviously it is not.

Someone stole my card details from my account, it took a week for DiDi support to finally get back to me and refer me to my bank. No help to block or cancel my DiDi account, I've had to open 3 separate customer support request because the agents keep marking submissions as closed when it's not even close to being resolved. No interest in… Read more

protecting my private information or future fraud. Even after all this I am waiting 4 days for someone to get back to me to delete my account and data. I'm not even chasing a refund from them, just want to stop it happening again. It's an email, phone and card I only use for DiDi - so it's definitely fraud that's happened on their end. They just don't care about their customers.

Recently we took a Didi ride share from Tulla Airport to home. The fare was $49.85 We paid the driver $50 cash as payment for the ride NOT as a tip, this was made abundantly clear. Little did we know there was also another deduction of $49.85 from… Read more

my credit card attached to my DiDi app.

When I checked my 12 months bank statement there was a similar incident back in Nov 2024 to the value of $50.20. It appears the credit card payments may be automatic/default until the driver overrides them?

Talking to a colleague she had the same experience Never pay in cash or you will end up paying double

Didi over to you for some honesty! I have reached out to DiDi but no response yet.