Dimplex Sherwood Revillusion SWD20-AU (2kW)

Unbearable noise - had to return it – Purchased the Dimplex Sherwood suite with Revillusion fire box from Appliances Online in May 2022. It is a big unit and looked pretty good once installed so I had high expectations, having enjoyed using a Dimplex Opti-myst ‘Lee’ model previously. The fire illumination and various lighting options were quite good, but unfortunately as soon as the heater was powered on I hated it - it emitted a loud high pitched noise and couldn’t be used if you were having a conversation, watching tv or listening to music. I measured ambient sound at 42db, and 67db heater fan was on (at 1 meter). When the I tried contacting Dimplex via the contact info on the website I got zip, nada, nothing, so ended up going back to Appliances Online who were really good and picked it up later that week and arranged a credit very soon after. The QC (quality control) on the Sherwood fireplace was also not particularly good. My unit had a scratch on the top edge of the mantle, and a few minor scratches on the metalwork of the firebox. I asked the Appliances Online support guy if they had sold me a demo/returned model but he was categoric that it would have been a new unit from Dimplex. The other point about this unit that I really disliked was that you can’t turn the heater off straight away - it runs for 2 minutes after you’ve turned it off. The Opti-myst unit didn’t need this so I found this strange. As a temporary replacement ‘fire’ I bought a Dimplex Lee which I’ll review separately (4 stars), also from Appliances Online. Overall, a really disappointing experience that could have been made so much better if Dimplex had answered my original correspondence and dealt with the problem.