Couldn't be happier. The most helpful honest and caring company I have ever dealt with.
Great product, great customer service, great response time. Couldn't ask for a better experience. Joe was awesome and highly recommend them as a retailer of quality products. Would use again
Service at Thermofilm
While I am very happy with the Thermofilm heatstrips I would like to say how impressive the after sales service has been.
I recently had a problem with the on off switch after almost two years of use and Brandon and Amanda at Thermofilm could not have been more helpful.They arranged (at no cost to me) delivery of a new switch promptly and efficiently.
Whilst this might seem trivial trust in the product and team is important and as such I would recommend their products to any potential purchasers
Hiya, I purchased the heatsrip classic THH2400A from Bunnings and it was amazing. Before i purchased the unit, i called Thermofilm to see which unit was the correct unit for my outdoor area. Thermofilm has an amazing customer service staff that helped me choose the perfect unit for the area.
Terrible Retun Policy
I bought 3 Mini units at $700 each tried one and wanted to move up to a larger unit . Was told could not return used units which I get. Had to show that the others were still in box unused.
Basically said they would take back two units that i paid $700 for and only charge me $400 for a unit that is selling on their website for $698 . Math does not work for good customer service,
- Verified purchase
A winter warmer.
Purchased two Heatstrip Classic strip heaters recently after having seen them demonstrated at the Melbourne home show for our undercover enclosed pergola. They are fantastic and something we should have done years ago. Quite economical to run for the occasion you are outside and it gets chilly. As the ceiling height is only about 2.3 meters these mount directly under the roof and radiate a safe warm even heat under where you are sitting and surrounding area. The installation of a Heatstrip Controller allows you to control the heat as required.
A great safe product without the danger of a naked flame as in a gas pedestal heater etc.
Fantastic Product & customer service
Purchased the Elegance (white) heat strip heater, plug in type 10 amp, was worried about not heating up area, mounted on the wall for an upstairs outside balcony, fitted with 2 electric blinds with material. After contacting the Company here in Melbourne direct before my purchase. Brandon was very helpful allowing me to choose the correct type for my area & for a table seating 6. First model chosen was the biggest one Th3600 Which needed to be hard wired 15 amp. Not suitable as the electrician could not complete due to location of the power b...oard downstairs in a difficult area. Costs of installation & a fully days work with 2-3 techs would have been excessive as quoted. Contacted Brandon at heatstrip again & looked at the next option down which was the 10 amp- plug in type. Returned the product & exchanged for the next model down + a refund for the amount. Electrician put it in, angled the heater in position 2.1 on wall. Great heat warmth & sometimes gets too hot need to turn it off. Our balcony is 4mt x 5mt wide & ceiling height is 5 mt. We positioned it onto the wall where the table is situated, enough warmth surrounding all sides. You really have to look at the area & height first & do your homework as if you position it too high, you will not get the heat at all. Thanks again for your advice & help.... Well done..
Excellent for outdoor and entertaining areas
Excellent, great design, style, size and colouring. Look and design fits well within any environment be it business or pleasure. Doesn't intrude on the space, blends in well in any area and blends well with other furnishings, non intrusive. Brilliant product that allows us additional months of out door entertaining
Good product - but install info is INCORRECT in some circumstances...
I bought 2xTHH3200A Heatstrip classic heaters and the control thermostat unit (time of writing only one control unit available and rated to 15 amps). The product advertising states that you can piggy back a second unit off the first by way of a relay, even a third/fourth unit. I gave these items to my licensed sparky, who questioned this from the start. He spoke directly to Heatstrip tech, who explained how to install. He followed those instructions, but when installed the amps drawing at the control unit were 24. The control unit is rated...to 15! Cut long story short, Heatstrip tech came to realise that there are limitations to what/amount of units that can piggy back - this is despite their original understanding and what their advertising/instruction manual states. Further, when I spoke to point of sale (Bunnings) the manager said she was aware of this problem from past incidents, and gave me a second control unit for free because this was the ONLY way it could be done. So now I live with 2 large control units on the wall instead of just 1. Of note, Bunnings manager said she will take this issue up with Heatstrip sales rep. Check the total current to be drawn from the control unit - listen to your sparky, not Heatstrip themselves because they don't understand, they're not qualified electricians. They say things like "we've been told that this should be fine" etc. As for the product itself, 2x 3200w units in a 5mx4m enclosed alfresco, heats well, will be able to sit outside in shorts & t-shirt on a 5C night! Doesn't "pump" out heat, but will do the job. Takes an hour to heat the area nicely...happy overall, but the stuffing around by this company has cost me a lot in time spent by my sparky who obviously charges by the hour...
I bought this heater last winter. We actually maximised using our outdoor space as previously it was too cold to be out there. In comparison to the patio heater the whole table was always warm and the most important thing was that our electricity bill was not high at all. You have the security with 2 years warranty on top of all the benefits. Recommend to everyone as it's an excellent product that you invest in which pays of in the years to come.
Low running cost, easy installation, very elegant
Questions & Answers
I am looking at one of your heaters (EOHA22GR), for a glass-enclosed section of my verandah. The area is approximately 18m sq. Do you think that this heater will be sufficient to warm up this area?
Thank you for your enquiry,
Our customer service team will happily assist you with choosing the most appropriate heater for your application. Would it be possible if you could send images or plans to email@example.com
I have purchased and hardwired 2 x THH3200A Heaters a 1 x Controller. My Electrician can not wire both to 1 controller due to the 24.5 amps drawing. Do you have an updated larger controller as do not want 2 controllers on the wall
Thank you for your enquiry,
It is possible to use one wall controller to control multiple heaters. The wall controller is rated at 16 Amps and 240 volts. For larger current draw, talk to your electrician who can use a relay or connector to connect more units.
The TT-MTM hardwired controller modulates the heat output using a "timed on / timed off function. the Controller does not modulate the voltage output. A relay is therefore suitable for this application.
if you require further information or assistance, please contact firstname.lastname@example.org.
I have two units installed on the wall of a courtyard. One unit heats up perfectly silent but the other one makes a cracking noise?
What can be done to fix the problem?
Thank you for your enquiry,
When possible, could you send images or videos of the unit that is making the cracking noise to email@example.com
Our customer service team will happily assist you with this enquiry.
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