- Phantom Standard
- Verified purchase
Only four uses
I purchased a DJI phantom 4. Have had four practice sessions. Went to have another go and found the controller would not charge up. I rang dji and they seemed to recognise the problem straight away. They gave me a choice to send it for repair. It is either a board problem which would cost $400. plus or another Degenerative problem which would cost me $150. Plus postage. I have an uneasy feeling that I am being had. I said how could this happen after so little use. He gave me an excuse you need to use it more often. I find this unsatisfactory and feel I have wasted my money on a device that at first looked first rate.
Loved my phantom 4
Very fast and has a great camera. It has good battery life and the build quality is very sturdy and firm. It hovers great in extreme windy conditions. A great buy with excellent resale value.
- Phantom Pro Plus
- Verified purchase
Time-wasting. Keep away from DJI products
Long story short: don't buy any DJI products especially if they're on discount and especially from JBHIFI.
Don't try to replace with another product this is time-wasting.
I bought a returned(change of mind, they said nothing wrong with it, it is just "change of mind") DJI Phantom 4 Pro. There was a battery fault. I replaced it next day at JBHIFI with the brand new one for the same price. Was very happy, but not long. The 2nd one also had issues with the battery. The day I replaced it, I went on a trip around Australia (Sydney - Coffin Bay - Ad...elaide- Great Ocean Rd - Melbourne - Sydney) and I still wanted to keep the drone. I found many videos on youtube people having same problem. When I was in Dubbo in motel I called to Adelaide JBHIFI and asked if they could find a battery replacement or a drone replacement and they said we don't have in stock and to order a replacement we need to see a fault. They asked to come to the shop and show a fault. I said I can send a link to a video I recorded and uploaded to youtube and also links to videos uploaded by other people who have same problem. They said we wanna help you and you have to bring it to the shop. I tried to explain that I can't go to the shop as I need to do extra 400-500km just to show them and obvious DJI fault as many people in comments confirming that. I also said that I will be in Adelaide on a way back just for 1-2 days and that would not be enough to order a replacement. They still said you need to bring it to the shop. Eventually I returned it to the Adelaide store. I have lost so much time for nothing. My advice keep away from DJI products. Just buy a drone kit from aliexpress for $150-200, gimbal & gopro and you'll get a repaireable drone with no intelligent battery, which is in fact the dumb battery which is rip off($300). It did not charge in 2 drones I bought(many people have had same problems) and from time to time it was showing high voltage error. I was using original DJI charger. All these problems I have had with a product which is currently on Amazon ~ $2300. I wonder what I would have had if I bought some drone like DJI Mavic Mini which is $599?
An amazing expensive toy
Despite the bulkyness of this, it’s a pure joy to fly.
DJI do a great job of looking down flight areas because at one point there were many idiots flying in no fly zones and abusing such areas that I thought all drones would be banned very soon, thankfully this did not happen. It does also annoy me sometimes when you’re in the middle of no where yet there’s a restriction.
Obviously there are ways around it but to be fair I think it’s best to stick to the rules.
The controls are easy to use, the software is ok but I feel litchi can do so much ...more that DJI just can’t be bothered with. Sometimes I still get a bit nervous flying as you hear horror stories of drones flying off and controllers being un responsive. Last thing you want is your 3k drone just flying off and DJI not caring, as we’ve all heard their support is crap. I think next time I’d be looking at a Mavic. Just for ease of use to carry around and get out the bag and fly quicker.
Purchased in August 2017.
Very poor backup and instructions
Messages come up on screen that can't be resolved. No options for help other than incorrect youtube videos. Better support is necessary. Database update required but cannot update. Conflicting instructions
Purchased in January 2017 for A$2,000.00.
Phantom 4 Drone by DJI
This is a great Drone anyone can fly it, when starting out its a bit daunting, but when you realise you can hover the craft until you figure out what to do then you know that its pretty foolproof, recommend having the Apple mini 4 ipad for the display as I figured out the hard way if you dont have fast enough processor it can lose image mid air I would also recommend a sunshade for the screen. Also the DJI Go 4 software is fairly invasive nowadays they want alot of your data, there are other alternatives such as Litchi to run the Drone on inste...ad. I would recommend this drone works great in strong winds (and I mean really strong unlike smaller drones) has proximity sensors, definately get extra battery as they only last 25mins though they are super expensive at $300 each here in NZ. biggest drawback is not anything to do with the super amazing drone, but more to do with where can you even fly one now??? there are so many limitations and permits required, just something to think about. cheers
- Phantom Pro
- Verified purchase
Mavic Pro went rogue
I bought my drone 2 weeks ago and liked it until one night it developed a mind of its own and flew off. Never to be seen again. I sent the flight records to DJI along with the video “ which could clearly hear me panicking that I couldn’t control it” and they emailed me back telling me it was my fault. Apparently it went into an ATTI mode and wouldn’t respond to my commands on the remote to come back. Needless to say I can’t find it now.
I’m very disappointed as I purchased the Mavic Pro for $1000.00 in hopes that I could record my wedding wit...
Excellent repair service
I would like to thank DJI repair service for their prompt service on my Drone. The Drone casing had broken. DJI have replaced the casing and cleaned dust and dirt off the Drone. All this for no extra cost. I am very happy with the Phantom 4 Pro it has been an excellent investment.
Amazing drone - Crap batteries
At work we bought two phantom 4 pro's, in addition, we bought four spare batteries, giving the drones three batteries each. Out of the six batteries four were faulty! As we had the drones sitting in a store room for over six months until everyone receive training on them, all the battery warranties are now null and void. They have never been used. Over $1000 worth of batteries! I'm gobsmacked to be honest. We wrote to the corporate section of DJI and never received a response. Buyer beware...my advice DO NOT buy over the internet. Go into...a store and have them demonstrate that the batteries turn on while fitted to the drone. That way you won't waste time trying to redeem warranty through the mail. Also if you do feel the need to buy them over the internet, check them upon arrival. DO NOT assume they will be working, the quality control is shocking at DJI, four out of six batteries is not a coincidence. On the good side, with the remaining batteries we were able to do firmware updates, and fly the drones, both work flawlessly, but the startup time is significant. They are easy and safe to fly with effective GPS hold and navigation abilities. The camera is amazing, the footage is incredible, they hold well in wind with the gimble providing a steady camera shot. It's just so disappointing that such an amazing drone is let down by the battery, in researching forums this appears to be a VERY common issue, quite frankly I was contemplating buying one for myself, but I am now reconsidering. As a very expensive private purchase I don't have the ability to absorb the cost the same way my company can, I'll be looking elsewhere.
- Phantom Pro
- Verified purchase
DJI Phantom 4 Pro (Obsidian Edition)
The P4Pro (Obsidian) is an awesome edition to the Phantom 4 range of quad copter drones. This is the same specs as the P4Pro but the colour is matt black boarding on charcoal. This is one sleek unit and flys as solidly as all other DJI Products.
This is up there as a consumer drone in the sub 2kg weight category of CASA regulations (anything over 2kg and you need to be licensed). This is not a cheap toy at around 2k!
Use your iPhone or Android smart device to connect to the controller and you're pretty much right to go after some firmware...updates that usually accompany an advanced piece of flying photography kit. After all this is cutting edge technology here at your finger tips and DJI are proactive in keeping your investment flying. Controls are easy to master and your device displays all manner of important flight information needed for really getting the most from your photography or videos, as well as safe flight, flight telemetry and flight records. Battery life is excellent with a fully charged battery lasting 30mins in calm weather. When it is windy or you have an aggressive flying style battery life can drop to about 25mins. Still ample time to get your perfect shot in frame.
- Phantom Standard
- Verified purchase
Very bad company,be warned,don't buy off DJI.
It's not until you buy any DJI product that you see they sell you a product that has many flaws or issues,you then spend weeks to find out what's wrong with the drone to try to fix it,I had to send my phantom 4 it get fixed twice now, but when you go to the DJI forum there are thousands of people all saying they have a issue with there drone, many thousands needing help with a very, very expensive product that they sell with many things wrong,they had a bad up date that caused most people to get things wrong with there drones,it will take me ...to long to say about how bad DJI is,you will regret buying a very,very expensive product,DJI over charge for what the product really is,I can only tell you I've seen so much wrong with DJI the drones are a big rip off,you will see if you buy one,thanks for your time
- Phantom Standard
- Verified purchase
As good as the higher models
If you obey all the standard procedures with owning a Phantom You will never run into any major problems. About half way through 2017, DJI introduced a software update on the Phantom 4. This update enabled the Phantom 4 to have all the functionality of the most recent drones, with all the flight modes of the Phantom 4 Pro and the Mavic Pro, Without the extra obstacle avoidance sensors obviously. This drone is no longer sold from DJI but you can pick it up online, refurbished, for $900 that's what i did. Nobody would have thought the drone was r...efurbished unless they were told. DO NOT TRY TO BRING DRONES ON A CRUISE SHIP, found that out the hard way. I have not run into any issues that require me to contact support services so I have nothing to say about that. Unfortunately Australian UAV laws make it almost impossible to actually use the drone unless you're in a remote location. (unless you are 30 meters away from a road, 30m away from people including the pilot, not able to look upon someone else's property or possessions including cars, you have permission from whoever owns the land and you use none of the intelligent flight functions and you don't look at the FPV screen.) Ensure you land the drone BEFORE the battery reaches critical or it will begin to land itself wherever it is (remember don't panic if this happens.) DO NOT use cheap micro SD cards in the phantom, it will never work. All and all, I will be using this drone as far into the future as I can because I wouldn't ask for any other.
Dji phantom 4 advanced product and warranty fail!
I ordered a Phantom 4 advanced off Amazon. After some good product research I decided the Phantom would be a good addition, considering my other equipment is older and does not have the features the Phantom claims to bring to the table.
I received it on August 16th 2017. I had a few minor issues, but nothing that I didn't expect.
On Aug 28th 7.5 mins into a flight it flipped up side down and fell out of the air. Perfectly upside down into a dirt field, breaking the shell, gimbal, and forcing dirt into the motors. Upon research I have dis...covered this is refered to as the flip of death in the DJI world and as it turns out not uncommon. At the time it happened I wasn't too upset, drones are a complex device and stuff happens. I had never seen anything like this so a bit shocked but was thankful I didn't fall on something of value. I was confident DJI would just replace it considering it's age and the circumstance. I received a case number that came with a packing slip, great didn't have to pay shipping. When DJI received it, the repair team assested it and decided I should pay for the repair. Saying it was operator error. I was quick to contest that decision considering there is nothing for miles that is as tall as the height it fell from. I was told it would be reassed. I was also told it would take 48 hours. 1 week passed by with nothing so I called in and spoke to a manager who stated that they would try to deal with it promptly. Today, 1 day short of 2 weeks I call in again and I am told I need to sync my flight logs for a proper evaluation. Which I was under the impression the logs were accessible from the unit it self.
CANT FLY IT!!!!
I've had the new P4P for a week now, when you start it up first time you are forced into a firmware upgrade. Since my first flight the drone shakes and wobbles badly, so photos are blurred and video is useless. I've re-calibrated IMU and Compass dozens of times without success. I've now been told I need to wait for the next firmware update for a POSSIBLE fix!!! I've checked online forums and there are hundreds of people experiencing the same problem. Meanwhile I need the drone for my photography work, so I'm losing money. I upgraded from the older P3P and that was an awesome drone and I'm really sorry to have sold it. The P4P is a lemon. Dont buy it!!!
DJI PHANTOM 4 PRO Firmware Issues Cause Drone To Malfunction & Hit Water - Now Dead!!
DJI Support is nonexistent and they use consumers as guinea pigs to test their upgrades and bug fixes. So many issues don't know where to start. Very poor business ethics considering the cost of these top of the range drones.
Treat consumers like trash and will not take responsibility for their products and firmware failing. Have a read of their manuals and other documents and they will tell you where you shouldn't fly. Why own a drone if you're limited to flying in a large open field! Had nothing but erratic behaviour from this drone and DJI...
Amazing drone, great flight time out of the batterys and range, i have got out to 3.4km before it came home, image quality is not the best but for the price its great.
Sport mode is a lot of fun but dont use it unless you are very use to your drone.
Hope to get the phantom 5 when it comes out.
Good but looses signal much quicker than Mavic
Found the drone to be great however when we've taken both the Phantom 4 and the Mavic out the Phantom 4 drops out well before the Mavic does. Might be just my specific drone buts it's still annoying. That said the footage is brilliant and the it's super easy to control.
Long term Phantom user
Have recently sold a couple of phantom 2 drones with GoPro cams after a few years of trouble free use and recently purchased a phantom 4 about a week before the P4 Pro was released. No issues (except the High wind warning that pops up on the Go 4 app regardless of wind speed. Not a big issue, sure it will be fixed in a firmware upgrade. So impressed with video (and Image) quality with these 2 models. As a pilot I am meticulous with pre-flight checks and use the same principle. of "This aircraft is un-airworthy until proven otherwise" with UAV's.
One tip, put something red ( strip of cloth or similar )and prominent on the P4 camera protector ensuring you remove it before flight.
Reliability and Quality have no place in a sentence with DJI
DJI are really over priced pieces of garbage
Certainly not worth $3099 AUD.
The customer service is a complete joke and their quality control is non existent.
Try to get a refund out of these people...it's the blood from a stone story.
i have had 4 replacement drones sent to me.
The first was a recycled drone...that was still damaged and dji tried to pass it off as 100% brand new for the drone that had a 3 in 1 board issue.
The replacement was cracked and dirty and the screen had a dirty big scratch.
The replacement for that came with major firmware issues and 3 months later i still don't have a fully functioning drone.
Money well spent
So far only minor hiccups - overall a wonderful experience.
Flying for fun - so far amazing results.
Only point of note- I had a sticky gimbal on opening the box. Turned out to be some adhesive from a cable was sticking to the back of the camera. This was removed by rubbing with my finger allowing the camera to correctly calibrate on setup.
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